MINDs Lab provides an AI platform for big data analytics and artificial intelligence, and as of June 2017 the company had exceeded its 2016 sales revenue while also receiving $8.5 million USD in total investment for 2017 compared to $5 million USD in 2016. The document also outlines that MINDs Lab has over 85 employees across 4 overseas offices including an AI call center in the Philippines, and it describes the features and benefits of their real-time agent support and quality control AI solutions for call centers.

1. MINDs Lab provides AI Platform
Big Data Analytics, Artificial Intelligence, Smart Machine
Company Updates (Sep 2017)
http://mindslab.ai

2. * VOC- Voice of Customers
Company Update- Investment & Sales Revenue
As of June of 2017, the sales revenue already have exceeded last years’ sales revenue.
Series B Investment
• The Korea Development
Bank
• 3 Billion KRW
• One of the top 3
banks in Korea
• 1 Billion KRW
Sales Revenue Updates
2016 $ 2.2 Million USD 2017 $2.4 Million USD (As of June 2017)
In 2017, MINDs Lab’s has received investment from financial groups in Korea, and the total amount of investment has
been update From $5 Million USD (2016) to $8.5 Million USD (2017).

3. Company Update- Oversea Offices & Employees
As of August 2017, Minds Lab has over 85 professionals with 4 oversea offices, including AI call
center in Makati, Philippines. We will be targeting Business Process Outsourcing sector, mainly
focuse on call center market in Korea and North America.

4. ⓒ 2017, MindsLab. All Rights Reserved 4
Real-time Agent Support System which is a secure, intelligent enterprise solution for the day-to-day
operation of call-center agents by transcribing and storing a conversation, classifying a client’s intent,
and suggesting answers for complete resolution.
Features & Benefits
• Minimum STT delay during the call
• Automatic Classification of client’s intension
• Smart and relevant suggestion of solution
• Improvement of agent and customer satisfaction
• Reduction of call time and waiting time
• Support for new agents
Structure

5. ⓒ 2017, MindsLab. All Rights Reserved 5
Minds QC provides AI solutions for Quality Control Process to telemarketing call centers
Before
• Increased Need for QC Work
• Processing time: 30-40 min/call
• Inefficient, manual work
After
• 40% increase in performance
• Processing time: 15min/call
• Standardization and automation
of QC process
• Decrease of incomplete sales
and complaints
The Structure of MINDs QC

6. MINDs VOC / RS /QC
ⓒ 2017, MindsLab. All Rights Reserved
For More Information
eunjee.lee@mindslab.ai
Visit our web site @ http://mindslab.ai