MindsLab is an AI company founded in 2014 that provides speech recognition, text analytics, chatbot, and big data solutions. It raised $5M and saw 1000% revenue growth between 2015-2016, reaching $2.1M in sales in 2016. Its key product, MindsVOC, analyzes customer service interactions using transcription and sentiment analysis to detect risks and improve agent quality. Major customers include LG Electronics, Samsung Insurance, and Samsung Electronics America. The company aims to become the leader in voice of customer solutions in Korea and the US.