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Micro insurance in Odisha:
    Initiatives and Achievements




                     Submitted To:
                    Prof. C.K.Parhi

                     Submitted By:
              Prabin Kumar Nath (u310036)
                Mahesh Gupta (u310024)
                  Deepti Das (u310015)



 XAVIER INSTITUTE OF MANAGEMENT BHUBANESWAR
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Acknowledgement


Apart from the efforts of us, the success of any project depends largely on the encouragement
and guidelines of many others. I take this opportunity to express my gratitude to the people
who have been instrumental in the successful completion of this project.

I would like to show my greatest appreciation to Prof. C.K Parhi. I can’t say thank you
enough for his tremendous support and help. I feel motivated and encouraged every time I
attend his meeting. Without his encouragement and guidance this project would not have
materialized.

The guidance and support received from all the members who contributed and who are
contributing to this project, was vital for the success of the project. I am grateful for their
constant support and help.




                                                                           Prabin Kumar Nath

                                                                                Mahesh Gupta

                                                                                   Deepti Das




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Executive Summary

Micro insurance scene in Orissa acts as a basis for reducing the vulnerability of poor and
low- income people while developing new market opportunities. Orissa has perhaps the
most exciting and dynamic micro insurance sector in India.

The aim of this report is to provide an overview of existing knowledge on the demand and
supply. The report was compiled using secondary data, much of which was obtained
during a field trip to certain villages. The breadth of the project and the limited resources
available did not allow for primary research to be conducted.

In the first section, the report explores how Micro insurance started in Orissa, and
gives reasons for its dynamism. The following sections include an investigation into the
supply and demand of Micro insurance in Orissa, a look at the various channels for
distribution, an examination of social security in Orissa and its relationship to Micro
insurance, and a short section on possible partnerships for donors wishing to work on Micro
insurance.

Also it throws light on the challenges faced by this sector and discusses the opportunities for
the scaling up of this sector.




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Table of Contents
1. Introducing Micro Insurance ............................................................................................................... 2
2. Meaning and definition of Micro insurance: ...................................................................................... 2
3. The Importance of Micro-Insurance .................................................................................................. 3
   3.1 Guiding Principles of Micro insurance .......................................................................................... 5
4. Risk Mitigation Solutions Currently Available in Market ................................................................... 5
       4.1        Life Insurance: ..................................................................................................................... 5
   4.2 General Insurance: ........................................................................................................................ 6
5. Potential for Growth of MFIs in Orissa ............................................................................................... 7
6. Current Scenario of Micro-Insurance.................................................................................................. 8
   6.1 RRDC, Fortis to provide micro-insurance in Orissa ....................................................................... 9
7. Issues and Bottlenecks ....................................................................................................................... 9
   7.1 Awareness and Education: ............................................................................................................ 9
   7.2 Documents for Certification ....................................................................................................... 10
       7.2.1 Age Proof .............................................................................................................................. 10
       7.2.2 Death Certificate .................................................................................................................. 10
       7.2.3 First Information Report (FIR) .............................................................................................. 10
       7.2.4 Product Customization......................................................................................................... 10
       7.2.5 Premium Routing ................................................................................................................. 11
       7.2.6 Remuneration of Expenses for Distribution and Servicing .................................................. 11
       7.2.7 Lack of Focus on Pure Risk Policies by Insurance Companies and High Lapsation of
       Policies in Rural Areas ................................................................................................................... 11
       7.2.8 Minimal Targets for Rural Areas .......................................................................................... 12
       7.2.9 Group Approach ................................................................................................................... 12
       7.2.10 Health Insurance- A Morphing Product ............................................................................. 12
       7.2.11 Separate Regulations for Rural Insurance ......................................................................... 12
8. Recent Developments ....................................................................................................................... 13
   8.1 RRDC, Fortis to Provide Micro-Insurance in Orissa ..................................................................... 13
9. References....................................................................................................................................... 13




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1. Introducing Micro Insurance
What happens when a poor family’s breadwinner dies, when a child in a disadvantaged
household is hospitalized, or the home of a vulnerable family is destroyed by fire or
natural disaster? Every serious illness, every accident and every natural disaster threatens
the very existence of poor people and usually leads to deeper poverty. That’s where “Micro
insurance” comes in.

Micro insurance is specifically designed for the protection of low -income people,
with affordable insurance products to help them cope with and recover from common risks.
It is a market-based mechanism that promises to support sustainable livelihoods by
empowering people to adapt and withstand stress. Two-thirds of human beings suffering
in the most extreme poverty are women. Often living within $1 per day, they are the most
vulnerable. But will Micro insurance actually help those living in poverty by
contributing to sustainable livelihoods? The studies clearly indicate that access to
Micro insurance by the poor and disadvantaged population can contribute significantly to
the achievement of the Millennium Development Goals, particularly the goals of era
dictating extreme poverty and hunger (MDG 1), promoting gender equality and
empowering women (MDG 3) and developing a global partnership for development (MDG
8).



2. Meaning and definition of Micro insurance:

Micro insurance, commonly called as insurance for the poor, has recently drawn the attention
of practitioners in developing countries. In common parlance, Micro insurance is the
provision of insurance services to low-income households, which serves as an important tool
to reduce risks for the already vulnerable population. There is no unanimously accepted
definition of Micro insurance despite its profound use and understanding across stakeholders
and others.
A simple definition of Micro insurance is offered by Churchill (2006) is that it is an insurance
that (i) operates by risk-pooling (ii) financed through regular premiums and (iii) tailored to
the poor who would otherwise not be able to take out insurance. Micro insurance is defined
as insurance that is accessed by the low-income population, provided by a variety of different
entities, but run in accordance with generally accepted insurance practices ... Importantly this
means that the risk insured under a Micro insurance policy is managed based on insurance
principles and funded by premiums‖ (International Association of Insurance Supervisors,
2007).
Micro insurance is different from usual form of insurance. In terms of micro definition, Micro
insurance is more complicated as there are different approaches. ―Micro‖ as reference to low
premium and low benefits may be affordable but it may not be effective enough to manage
risks of different types of different categories of clients. Micro insurance is often believed to

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be an important component of a broader set of financial services under microfinance –
making available financial services for poor households and enterprises to sustain their
livelihoods. Basically there are two broad categories of Micro insurance often commonly
understood – one focused on extending social protection to the poor in the absence of
appropriate government schemes and the other offering a vital financial service to low-
income households by developing an appropriate business model that enables the poor to be a
profitable (or sustainable) market segment for commercial or cooperative insurers.

 Micro insurance is also taken as group insurance that can cover thousands of customers
under one contract. It requires an intermediary between the customer and the insurance
company. This intermediary role has been played mainly by non-governmental organization
(NGO) and microfinance institutions (MFI). The role of intermediaries in growth of Micro
insurance in India is well documented.

Currently around 135 million, or 5%, of low income people in developing countries are using
Micro insurance products. But the size of insurance market for low income groups is large
and it constitutes about 1.5 to 3 billion potential clients (Micro insurance Centre, 2007).
According to a research carried out by Swiss Re in 2007, most growth in the insurance
industry over the past decade has come from the wealthy and middle income markets in
emerging economies.

Premiums grew by 3.3% globally and by 11.8% in the emerging markets in that year. Though
partly this was due to a growing number of clients moving into the wealthy and middle
income brackets in these countries, it is also attributable to insurance expanding into new
markets. The number of people covered under Micro insurance is estimated about 78 millions
in 77 countries out of 100 less developed countries (Roth et al 2007).




3. The Importance of Micro-Insurance
 Definition: Micro insurance is the protection of low -income people against specific
 perils in exchange for regular premium payments proportionate to the likelihood and cost
 of the risk involved. Low-income people can use micro insurance, where it is available, as
 one of several tools (specifically designed for this market in terms of premiums, terms,
 coverage, and delivery) to manage their risks.

 Providing insurance services to the majority of the rural population, scattered over a
 wide dissection of geographical, socio-cultural and linguistic landscape will be a major
 challenge for both public and private institutions concerned with delivering insurance
 services. The challenge is even more daunting because of low literacy levels, poor
 infrastructure and a nascent and urban centric insurance industry at this point of time. The
 importance of having a deep penetration of insurance services in the rural sector need not

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be overstated, to highlight its importance for the overall strength of the state.

Rural employment is directly influenced by externalities like rainfall, weather
conditions, level of agriculture cultivation, yield etc. Majority of rural poor seek wage
employment, and hence are affected by such adverse external factors. Ability of rural
poor to earn wages depends on their health condition. Their overall livelihood is
subjected to protection of their assets, health and consumption needs. Financial loss
arising out of most such external factors can be effectively addressed with insurance
services.

The risks faced by rural households may be broadly classified as those related to life and
livelihoods. Those risks that would fall under the livelihoods are the ones, which would
be under the domain of general insurance companies in Indian context. The major
livelihood risks that are faced by a rural household are:

   •   Risks to Agricultural activity
   •   Risks to Agri-allied activities like risk to livestock
   •   Risks to assets used in non-farm activities
   •   Health risks.

While the risk to agricultural activity may be mainly from natural factors like
inadequate rainfall, this activity also faces certain market risks like price risks. Those
engaged in non- farm activity too are prone to risks affecting the farm activity as the
rural economy is still dominated b y agrarian activity. Therefore i n order to address
risks affecting various livelihood activities, a combination of tools like risk mitigation /
minimization (through better pest management practices, disease prevention etc) and risk
management through financial instruments like insurance and derivatives are required.
Health risks faced by rural people is not only debilitating for the rural household because
of expenses involved for diagnosis and treatment, but also loss of wages to the entire
family as typically all members of rural household even at very old age are engaged in
economic activity to eke out a living. This problem is further compounded by the
fact that rural places have very poor health infrastructure coupled with low awareness
levels on health.

Micro insurance is essentially a financial service, which uses risk pooling to
provide compensation to low income individuals or groups that are adversely affected by
a specified risk or event. One of the critical requirements for poor women to ensure
income and economic security would be micro insurance. Poor women do need insurance
against life and also on their assets like house, productive equipment etc. Of late, this
service has been gaining importance as the social security tool for the poor due to their
vulnerability to a range of risks such as health problems, death of livestock and natural
disasters.


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Vulnerability to risk affects not only poor people, but also MFIs dealing with them
 through their adverse impact on loan repayment rates and stability of savings deposits for
 MFIs. MFIs attempt to minimize risk in ways, which necessarily conflict with the
 interests of needs of clients.




3.1 Guiding Principles of Micro insurance


4. Risk Mitigation Solutions Currently Available in
Market
4.1    Life Insurance:

The history of life insurance in India dates from 1818 when this instrument was conceived
means to provide risk cover to the families of Englishmen then serving in India. The Bombay
Mutual Life Insurance Society, the first Indian owned life insurance company, was
established in 1870. It was the first company to charge the same premium for both Indian and
non-Indian lives. The Oriental Assurance Company (life business) came into being in 1880.
Several frauds which occurred during the 1920s and 1930s sullied the image of the insurance
business in India. By 1938, 176 insurance companies had been established in India. The
insurance business grew at a faster pace after independence in 1947. Indian companies
strengthened their hold on this business but, despite the growth, insurance remained primarily
an urban phenomenon.

In 1956, the Government of India brought together over 240 private life insurers and

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provident societies under one nationalized monopoly corporation and the Life Insurance
Corporation of India (LIC) was born with the enactment of the Life Insurance Corporation
Act, 1956. Nationalization was justified on the grounds that it would generate the much
needed funds for rapid industrialization. This was in conformity with the Government's
chosen path of state led planning and development.

In the area of Life insurance, Life Insurance Corporation (LIC) has had a long history of
selling life insurance policies in rural areas through its vast agent network. But as these
policies are sold entirely by the agent force, the focus on commissions to be earned,
restricts the profile of products sold to the high valued, savings linked policies,
which are not affordable for a majority of rural households. Besides this, from time to
time LIC has launched some group life insurance policies under various government
schemes. But these policies have failed to bring under their coverage significant number
of lives. With the opening up of the insurance sector to the private players, and rural and
social sector business obligation imposed by IRDA, the rural sector has seen launch of
several individual and group insurance products by the private players. These products are
characterized by low levels of coverage and very low premium rates.


4.2 General Insurance:

The general insurance business in India, traces its roots to the Triton Insurance Company
Limited, the first general insurance company established by the British in Calcutta in 1850.
The first Indian company, the Indian Mercantile Insurance Ltd was set up in 1907. This was
the first company to transact all classes of general insurance business.

The general insurance business continued to thrive under the private sector till 1972. The
cover provided by the general insurance companies was, however, limited to organized trade
and industry in large cities. The 107 insurers of the general insurance industry were
nationalized in 1972 and amalgamated and grouped into four companies – National Insurance
Company, New India Assurance Company, Oriental Insurance Company and United India
Insurance Company. These four companies were structured as subsidiaries of a holding
company, the General Insurance Company (GIC).


There are two products that are more familiar in the rural context are:

 • Crop Insurance delivered by public sector insurer (GIC)
 • Livestock Insurance by the public sector insurers.

 The delivery of the above products has been mainly restricted to beneficiaries of
 various government-sponsored schemes and there has been little active participation by
 the insurers to deliver these products on a larger scale. The public sector companies have
 also designed health insurance products like the Universal Health Insurance, but these

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policies have really not been able to bring under their coverage sufficient number of
 people.


 To overcome the shortcomings of the crop insurance product, a couple of private
 insurance companies in partnership with distribution channels have been piloting rainfall
 insurance. Similarly most private insurance companies are also coming out with products
 to cover the risks of Li vest ock . A m ajor dist ri buti on channel t hat i s being
 explored b y Insurance companies is to tie up with MFIs.

5. Potential for Growth of MFIs in Orissa
In spite of massive bank linkage in Orissa, a large chunk of poor still depend upon the
moneylenders. A study conducted in Southern Orissa reveals that though commercial banks
and RRBs are operating in the areas, the credit gap is still around 60%. The informal credit
source is mostly commission agents, moneylenders and marketers of the product. The
average rate of interest in the informal credit sector is in the range of 48%-100%. To free
them from the clutch of the informal sources, a large number of NGOs have started
graduating to NGO-MFIs in the area to which formal financial institutions do not have an
access. Further, the qualitative performance of the NGO-MFIs and their outreach has
attracted the private sector banks and MFIs from other places to operate in Orissa.

To do micro-finance program through client owned, managed and, controlled institutions,
Govt. of Orissa has taken initiatives in Federation Building and so far there are 293955
clusters and federations have been formed in the state.

In the state when SFMC is aiming to nurture and support 10-15 MFIs, a few NGO-MFIs like
Adhikar in Khurda, Awareness in Cuttack, FARR and Parivartan in Kalahandi are in the
pipeline and BMASSs like Sorada, Jagannath Prasad and Hinjlicut, LIPICA and some other
potential agencies are under active consideration for support from SIDBI.

Asmitha microfin Ltd. Plans to increase its outreach to 40 branches with a clientele base of
54000. Loan portfolio is estimated to be about 17.56 crores. In the next three years it would
move in a dynamic way in reaching out with greater depth to the far remote areas of Orissa. It
plans to increase in clientele base doubling the members every year and offering financial
services with efficiency and at the same time reach the poorest in the villages. It aspired to
computerize all its branches and establish three regional Training centers, thereby increasing
the efficiency of the staff. Asmitha microfin Ltd. would continue to work with a focus on the
poorest and deliver professional services.

In the next three years FWWB would be providing loan assistance to at least 10 new
organizations in the state for partnership and make them sustainable in the micro-finance
sector through conducting training programmes and exposure visits to the best practices.


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6. Current Scenario of Micro-Insurance
A number of insurance companies such as LIC of India, SBI-Life, AVIVA, Royal
Sundaram, Max New York, TATA-AIG, Birla Sun life, ICICI have come forward to
serve the SHG clients with quite lucrative micro-insurance products through their corporate
agents. When LIC of India is serving the clients directly as well as through Govt. and
corporate agents like BISWA, Royal Sundaram and AVIVA are operating in Orissa
through banking tie-ups, corporate agents like BASIX and direct sales force.

In the area of life insurance BASIX has worked with ICICI Prudential to begin with and
is currently working with AVIVA Life Insurance Company. BASIX is also currently
working with Royal Sundaram General Insurance Company for the delivery of Livestock
insurance product and ICICI Lombard for the delivery of rainfall insurance. BASIX is also
actively working with the above and couple of more insurers for designing a suitable health
insurance product for its rural clients. In 2003, BASIX was also given a Corporate Agency
license by IRDA to distribute retail life insurance products from AVIVA. During the last
financial year, BASIX through its 3 field units in Orissa has insured 900 plus clients
with the insured amount of Rs.187 lakhs.

 Under SBI life, presently “Shakti” a product exclusively designed for the SHGs is
 available only to the SHGs maintaining account with SBI branches and Samanwita
 Gramya Unnayan Samiti, the Development Project sponsored by the SBI in the district
 of Kandhamal. So far 2050 members of Self Help groups have availed insurance cover in
 the State under “Shakti” Product exclusively designed for Self Help Groups. All the
 three claims received from the district of Keonjhar & Kandhamal have been settled.

 Since the end of the 1990s an increasing number of NGO-MFIs like FARR and Parivartan
 in Kalahandi, Swayanshree in Cuttack have tried to develop insurance products for their
 clients to reduce this risk. While organisation like Swayanshree in Cuttack incurred loss,
 FARR in Kalahandi had to redesign its product due to poor response. But the
 insurance product developed by DMASS in Ganjam has been found successful.
 However, micro-insurance unlike micro-Finance needs to be provided by specialist
 entities other than the mFIs as the skills required to run micro insurance program are
 quite different from those required for a lending and/or deposit taking institution.


 In CASHE Project area of Kalahandi, Sambalpur and Ganjam district, 21, 930
 women members have enrolled under Janashree Bima Yojana by February 2005
 including three BMASSs (Jagannath Prasad, Hinjlicut and Sorada).

 Under Mission Shakti, in different district of Orissa under Janashree Bima Yojana
 19,739 nos. of SHG members have been enrolled and 136 nos. of death claims have been
 settled in 2003-2004 with disbursement of Rs. 28, 40,000. During 2004-05, 44,408 SHG


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members have been enrolled under the scheme under which 134 death claims have been
 settled with a total disbursement of Rs.26, 10,000/- as on 31.10.2004. Further
 under ICICI Lombard’s “Mahashakti Yojana” 32,000 SHG members have been insured
 only in Rayagada district. Efforts are on to expand this service in 9 more districts.

6.1 RRDC, Fortis to provide micro-insurance in Orissa


Microfinance Focus, Sept. 2, 2009: IDBI Fortis Life Insurance has tied up with Regional
Rural Development Centre (RRDC) to offer rural consumers the protection of Term
insurance Grameen Suraksha in Orissa. IDBI Fortis, in association with RRDC, has already
insured 3,440 rural individuals through Term insurance Grameen Suraksha.
IDBI Fortis Life Insurance Company Ltd, which started its commercial operations from
March 2008, aims to sell 10,000 Term insurance Grameen Suraksha (TGS) policies in Orissa
during the current fiscal.


IDBI Fortis Term insurance Grameen Suraksha is designed for rural customers with four
convenient premium slabs of Rs 50, Rs 100, Rs 150 and Rs 200 with corresponding sums
assured of Rs 5,000, Rs 10,000, Rs 15,000 and Rs 20,000, said a statement..
“Term insurance Grameen Surakasha can offer financial inclusion to a large number of rural
consumers in Orissa that do not have access to extremely essential financial products like
Life Insurance. Not only is this good for the families of the insured but it can also offer
peace of mind to main bread earners of families who can be insured at very low rates with
the help of RRDC” said Mr. Amish Tripathi, National Head – Marketing and Product
Management, IDBI Fortis Life Insurance Established in 1992, Regional Rural Development
Centre (RRDC), has launched its microfinance initiative, Sambandh, in 2006 and is active in
community projects in health and hygiene, forest protection, natural resource management,
plus agriculture and livestock improvement.


7. Issues and Bottlenecks
7.1 Awareness and Education:

There is major challenge for insurance companies and policy makers to increase
the awareness levels among rural population, so that they may view insurance policies as a
risk management tool. Traditionally rural households have addressed their risk protection
in various forms: from the joint family, investing in gold, land and other assets. Most
insurance policies that rural clients are familiar with have been sponsored or
subsidized by the government, the legacy of this past is that rural people do not fully
see insurance as a risk sharing mechanism through contributions in premium. There is need
for sufficient investment by both private and public institutions to bring about a change in
the perception of Insurance as a risk mitigation instrument and enhance the awareness
levels on various insurance products and how they work in principle.

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7.2 Documents for Certification

For effecting and servicing various insurance contracts, variety of documents are expected
to be provided by the client to the insurance company. On account of their low awareness
levels and also lack of documentation systems in public institutions for issuing various
documents, rural people face a peculiar disadvantage of not processing even some very
basic documents required for taking insurance policies. Below are listed a few such cases –

7.2.1 Age Proof

Most rural people do not have a formal age proof that is demanded by insurance
companies. A common kind of age proof that may be available with good number of
people is the Voter Identity Cards issued by the Government. Unfortunately, the quality of
information captured on these Voter IDs is found wanting and therefore is not accepted as a
standard age proof by some Insurance Companies. If we are to seriously look at extending
Life Insurance on a large scale in rural areas, it will be necessary to provide a standard
age proof to all rural clients which, will be accepted by all insurance companies without
discrimination.


7.2.2 Death Certificate

Currently there is no standardized procedure for issuance of a death certificate across the
country. Some insurance companies have difficulty in accepting death certificates issued
by other than municipal authorities and revenue departments. For rural people the most
feasible way to get a death certificate is from the Gram Panchayat. The regulator should
clarify to the industry to give sanctity to the death certificate issued by Gram Panchayat.
Sometimes the insurers insist for cause of death, which is possible only if an autopsy is
conducted.

7.2.3 First Information Report (FIR)

In claims that involve an accident, all insurance companies insist on submission of a FIR
report registered with the Police. In the rural context the access to a police station is
quite difficult to many places and the perception of a large segment of villagers is that a
police station would bring more problems than solution. In view of this, insurance
companies should be willing to substitute an FIR with a declaration from community
members in cases where it is convenient to get an FIR.

7.2.4 Product Customization

Most products being offered today in the rural market are very often urban products, with
some negligible difference. Very often this may not be the right way to go about selling
rural products, as the requirements of rural clients can be very different from that of the


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urban clients. The product needs specific design in terms of pricing, premium payment
options and simplicity in product features and process requirements.

7.2.5 Premium Routing

Clients in rural areas do not have direct access to Insurance companies, in order to remit
small premiums amounts in cash to the insurer directly. The alternative available for them
is to remit cash to the insurer through banking instruments like Cheques or Demand Drafts.
But this option is unlikely to be helpful to rural clients as very few have bank accounts
to use these instruments and also the banking infrastructure in rural areas is grossly
inadequate. Therefore there is a need for the regulator and the insurance companies to work
on a process, which allows rural clients to remit premium to insurance companies in a
convenient and cost effective manner. An alternative would be to route the premium through
distribution channels like micro-insurance companies, which have the capacity to handle
small, and multiple cash transactions in villages.

7.2.6 Remuneration of Expenses for Distribution and Servicing

It is well known that cost of delivering micro-finance services is very high. This is a result
of the combination of small and multiple transactions, with the clients scattered over a
wider geography. The current regulations on compensation for insurance distribution have a
cap on the commissions payable, which does not necessarily cover the cost of selling and
servicing policies in rural areas. There is need to de-regulate the commissions payable on
various kinds of policies, especially for the rural sector. This would allow the insurance
companies to ensure that at least the transaction costs of selling and servicing of rural
insurance policies are recovered by the distribution partners. This would be absolutely
essential to ensure that rural policies are sold and serviced actively.

7.2.7 Lack of Focus on Pure Risk Policies by Insurance Companies and
High Lapsation of Policies in Rural Areas

Traditionally life insurance business has been seen more as a savings and tax-reduction
instrument rather than as a major risk protection tool. In the rural context it has got
translated into a mere savings instrument, with very little risk coverage. The time bound
contracts in insurance policies are such that, there is every chance of lapse of these
policies if the client cannot pay the premium in a timely manner. This results in, not
only the loss of risk coverage, but the loss of a significant part of the savings made by
the client. The probability of this happening in rural areas is very high as the
incomes of rural household are unpredictable and varying. This is on account of the
agrarian economy of the rural areas, which is subject to the risks of nature (like
inadequate rainfall) quite frequently. Thus the current life insurance policies, primarily
designed for the urban market, are to the disadvantage of rural market, where the
clients stand to lose both their savings and risk protection.



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7.2.8 Minimal Targets for Rural Areas

The current targets set by the regulator for the insurance companies, to meet the rural
/social sector obligations are not representative of the percentage of people residing in
rural sector. Further the targets talk about only first 5 years from commencement of the
company. As a result of this, insurance companies have not made sufficient
investments in the right direction, to design and deliver products for the rural
market. They have by and large preferred to exhaust their efforts on rural market by
meeting the minimum targets set by the regulator. To see a greater investment in rural
products by Insurance Companies, it is possibly time for the regulator to consider a
revision in the rural targets for the insurance companies to a higher level.


7.2.9 Group Approach

While the group is very much being explored by many insurance companies to
offer insurance services, it gets restricted to groups where members have taken credit
from an institution. The down side of this arrangement is that those clients who do not
have credit requirements get left out of insurance coverage. Therefore there is a need for
insurance companies to design products for groups in rural areas where Insurance can be
offered as a stand-alone service without necessary bundling with credit. This would allow
getting a large size of rural population under insurance coverage through the simplicity of
group products.

7.2.10 Health Insurance- A Morphing Product

Health insurance product would be more viable to administer for the high impact and low
frequency health risk events. These would generally fall under the critical illness
category. While there is an expressed demand by both clients and grass-root organizations in
rural areas to provide insurance coverage for the minor and more frequent ailments, it
would be more advisable to meet these smaller costs through savings (self-insurance).
It is also well documented that one of the major requirements for credit in rural areas is
to meet health expenses. Thus, it would be useful to design a health finance product
where the lower cost and higher frequency health risks are addressed by savings and the
other end of the spectrum with higher cost and lower frequency health risks can be
addressed by Insurance. Some of the health risk in the middle of the spectrum could be
addressed by credit possibly. Therefore a health finance product is required, which
morphs from a savings to credit to insurance product based on the scale and frequency
of health risk. Of course the delivery of such product would need the capacities of more
than one institution, which have the capacity to deliver all these services in a
complimentary manner.

7.2.11 Separate Regulations for Rural Insurance

Today most of the regulatory activity is directed in general at the whole market, which is


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still dominated by the urban and commercial insurance business. Some of these
regulatory directions while addressing the regulatory requirements of the larger market
may sometimes actually work to the disadvantage of developing the rural market. Therefore,
it is essential for the regulator to come out with separate regulations, which would propel
the development of insurance services for the rural sector.

8. Recent Developments
8.1 RRDC, Fortis to Provide Micro-Insurance in Orissa
IDBI Fortis Life Insurance has tied up with Regional Rural Development Centre (RRDC)
to offer rural consumers the protection of Term insurance Grameen Suraksha in Orissa.
IDBI Fortis, in association with RRDC, has already insured 3,440 rural individuals
through Term insurance Grameen Suraksha. IDBI Fortis Life Insurance Company Ltd,
which started its commercial operations from March 2008, aims to sell 10,000 Term
insurance Grameen Suraksha (TGS) policies in Orissa during the current fiscal.

IDBI Fortis Term insurance Grameen Suraksha is designed for rural customers with
four convenient premium slabs of Rs 50, Rs 100, Rs 150 and Rs 200 with corresponding
sums assured of Rs 5,000, Rs 10,000, Rs 15,000 and Rs 20,000, said a statement. “Term
insurance Grameen Surakasha can offer financial inclusion to a large number of rural
consumers in Orissa that do not have access to extremely essential financial products like
Life Insurance. Not only is this good for the families of the insured but it can also offer
peace of mind to main bread earners of families who can be insured at very low rates with
the help of RRDC” said Mr. Amish Tripathi, National Head – Marketing and Product
Management, IDBI Fortis Life Insurance.

Established in 1992, Regional Rural Development Centre (RRDC), has launched its
microfinance initiative, Sambandh, in 2006 and is active in community projects in health
and hygiene, forest protection, natural resource management, plus agriculture and
livestock improvement.

9. References
    1.   www.microfinancefocus.com
    2.   www.Micro insuranceacademy.org
    3.   www.ilo.org
    4.   www.ifmr.ac.in
    5.   www.undp.com
    6.   www.icrier.org
    7.   www.nabard.org
    8.   www.sggwrites.com
    9.   CMIE EIS Database




13 | P a g e

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Micro insurance in odisha

  • 1. Micro insurance in Odisha: Initiatives and Achievements Submitted To: Prof. C.K.Parhi Submitted By: Prabin Kumar Nath (u310036) Mahesh Gupta (u310024) Deepti Das (u310015) XAVIER INSTITUTE OF MANAGEMENT BHUBANESWAR 1|Page
  • 2. Acknowledgement Apart from the efforts of us, the success of any project depends largely on the encouragement and guidelines of many others. I take this opportunity to express my gratitude to the people who have been instrumental in the successful completion of this project. I would like to show my greatest appreciation to Prof. C.K Parhi. I can’t say thank you enough for his tremendous support and help. I feel motivated and encouraged every time I attend his meeting. Without his encouragement and guidance this project would not have materialized. The guidance and support received from all the members who contributed and who are contributing to this project, was vital for the success of the project. I am grateful for their constant support and help. Prabin Kumar Nath Mahesh Gupta Deepti Das 2|Page
  • 3. Executive Summary Micro insurance scene in Orissa acts as a basis for reducing the vulnerability of poor and low- income people while developing new market opportunities. Orissa has perhaps the most exciting and dynamic micro insurance sector in India. The aim of this report is to provide an overview of existing knowledge on the demand and supply. The report was compiled using secondary data, much of which was obtained during a field trip to certain villages. The breadth of the project and the limited resources available did not allow for primary research to be conducted. In the first section, the report explores how Micro insurance started in Orissa, and gives reasons for its dynamism. The following sections include an investigation into the supply and demand of Micro insurance in Orissa, a look at the various channels for distribution, an examination of social security in Orissa and its relationship to Micro insurance, and a short section on possible partnerships for donors wishing to work on Micro insurance. Also it throws light on the challenges faced by this sector and discusses the opportunities for the scaling up of this sector. 3|Page
  • 4. Table of Contents 1. Introducing Micro Insurance ............................................................................................................... 2 2. Meaning and definition of Micro insurance: ...................................................................................... 2 3. The Importance of Micro-Insurance .................................................................................................. 3 3.1 Guiding Principles of Micro insurance .......................................................................................... 5 4. Risk Mitigation Solutions Currently Available in Market ................................................................... 5 4.1 Life Insurance: ..................................................................................................................... 5 4.2 General Insurance: ........................................................................................................................ 6 5. Potential for Growth of MFIs in Orissa ............................................................................................... 7 6. Current Scenario of Micro-Insurance.................................................................................................. 8 6.1 RRDC, Fortis to provide micro-insurance in Orissa ....................................................................... 9 7. Issues and Bottlenecks ....................................................................................................................... 9 7.1 Awareness and Education: ............................................................................................................ 9 7.2 Documents for Certification ....................................................................................................... 10 7.2.1 Age Proof .............................................................................................................................. 10 7.2.2 Death Certificate .................................................................................................................. 10 7.2.3 First Information Report (FIR) .............................................................................................. 10 7.2.4 Product Customization......................................................................................................... 10 7.2.5 Premium Routing ................................................................................................................. 11 7.2.6 Remuneration of Expenses for Distribution and Servicing .................................................. 11 7.2.7 Lack of Focus on Pure Risk Policies by Insurance Companies and High Lapsation of Policies in Rural Areas ................................................................................................................... 11 7.2.8 Minimal Targets for Rural Areas .......................................................................................... 12 7.2.9 Group Approach ................................................................................................................... 12 7.2.10 Health Insurance- A Morphing Product ............................................................................. 12 7.2.11 Separate Regulations for Rural Insurance ......................................................................... 12 8. Recent Developments ....................................................................................................................... 13 8.1 RRDC, Fortis to Provide Micro-Insurance in Orissa ..................................................................... 13 9. References....................................................................................................................................... 13 1|Page
  • 5. 1. Introducing Micro Insurance What happens when a poor family’s breadwinner dies, when a child in a disadvantaged household is hospitalized, or the home of a vulnerable family is destroyed by fire or natural disaster? Every serious illness, every accident and every natural disaster threatens the very existence of poor people and usually leads to deeper poverty. That’s where “Micro insurance” comes in. Micro insurance is specifically designed for the protection of low -income people, with affordable insurance products to help them cope with and recover from common risks. It is a market-based mechanism that promises to support sustainable livelihoods by empowering people to adapt and withstand stress. Two-thirds of human beings suffering in the most extreme poverty are women. Often living within $1 per day, they are the most vulnerable. But will Micro insurance actually help those living in poverty by contributing to sustainable livelihoods? The studies clearly indicate that access to Micro insurance by the poor and disadvantaged population can contribute significantly to the achievement of the Millennium Development Goals, particularly the goals of era dictating extreme poverty and hunger (MDG 1), promoting gender equality and empowering women (MDG 3) and developing a global partnership for development (MDG 8). 2. Meaning and definition of Micro insurance: Micro insurance, commonly called as insurance for the poor, has recently drawn the attention of practitioners in developing countries. In common parlance, Micro insurance is the provision of insurance services to low-income households, which serves as an important tool to reduce risks for the already vulnerable population. There is no unanimously accepted definition of Micro insurance despite its profound use and understanding across stakeholders and others. A simple definition of Micro insurance is offered by Churchill (2006) is that it is an insurance that (i) operates by risk-pooling (ii) financed through regular premiums and (iii) tailored to the poor who would otherwise not be able to take out insurance. Micro insurance is defined as insurance that is accessed by the low-income population, provided by a variety of different entities, but run in accordance with generally accepted insurance practices ... Importantly this means that the risk insured under a Micro insurance policy is managed based on insurance principles and funded by premiums‖ (International Association of Insurance Supervisors, 2007). Micro insurance is different from usual form of insurance. In terms of micro definition, Micro insurance is more complicated as there are different approaches. ―Micro‖ as reference to low premium and low benefits may be affordable but it may not be effective enough to manage risks of different types of different categories of clients. Micro insurance is often believed to 2|Page
  • 6. be an important component of a broader set of financial services under microfinance – making available financial services for poor households and enterprises to sustain their livelihoods. Basically there are two broad categories of Micro insurance often commonly understood – one focused on extending social protection to the poor in the absence of appropriate government schemes and the other offering a vital financial service to low- income households by developing an appropriate business model that enables the poor to be a profitable (or sustainable) market segment for commercial or cooperative insurers. Micro insurance is also taken as group insurance that can cover thousands of customers under one contract. It requires an intermediary between the customer and the insurance company. This intermediary role has been played mainly by non-governmental organization (NGO) and microfinance institutions (MFI). The role of intermediaries in growth of Micro insurance in India is well documented. Currently around 135 million, or 5%, of low income people in developing countries are using Micro insurance products. But the size of insurance market for low income groups is large and it constitutes about 1.5 to 3 billion potential clients (Micro insurance Centre, 2007). According to a research carried out by Swiss Re in 2007, most growth in the insurance industry over the past decade has come from the wealthy and middle income markets in emerging economies. Premiums grew by 3.3% globally and by 11.8% in the emerging markets in that year. Though partly this was due to a growing number of clients moving into the wealthy and middle income brackets in these countries, it is also attributable to insurance expanding into new markets. The number of people covered under Micro insurance is estimated about 78 millions in 77 countries out of 100 less developed countries (Roth et al 2007). 3. The Importance of Micro-Insurance Definition: Micro insurance is the protection of low -income people against specific perils in exchange for regular premium payments proportionate to the likelihood and cost of the risk involved. Low-income people can use micro insurance, where it is available, as one of several tools (specifically designed for this market in terms of premiums, terms, coverage, and delivery) to manage their risks. Providing insurance services to the majority of the rural population, scattered over a wide dissection of geographical, socio-cultural and linguistic landscape will be a major challenge for both public and private institutions concerned with delivering insurance services. The challenge is even more daunting because of low literacy levels, poor infrastructure and a nascent and urban centric insurance industry at this point of time. The importance of having a deep penetration of insurance services in the rural sector need not 3|Page
  • 7. be overstated, to highlight its importance for the overall strength of the state. Rural employment is directly influenced by externalities like rainfall, weather conditions, level of agriculture cultivation, yield etc. Majority of rural poor seek wage employment, and hence are affected by such adverse external factors. Ability of rural poor to earn wages depends on their health condition. Their overall livelihood is subjected to protection of their assets, health and consumption needs. Financial loss arising out of most such external factors can be effectively addressed with insurance services. The risks faced by rural households may be broadly classified as those related to life and livelihoods. Those risks that would fall under the livelihoods are the ones, which would be under the domain of general insurance companies in Indian context. The major livelihood risks that are faced by a rural household are: • Risks to Agricultural activity • Risks to Agri-allied activities like risk to livestock • Risks to assets used in non-farm activities • Health risks. While the risk to agricultural activity may be mainly from natural factors like inadequate rainfall, this activity also faces certain market risks like price risks. Those engaged in non- farm activity too are prone to risks affecting the farm activity as the rural economy is still dominated b y agrarian activity. Therefore i n order to address risks affecting various livelihood activities, a combination of tools like risk mitigation / minimization (through better pest management practices, disease prevention etc) and risk management through financial instruments like insurance and derivatives are required. Health risks faced by rural people is not only debilitating for the rural household because of expenses involved for diagnosis and treatment, but also loss of wages to the entire family as typically all members of rural household even at very old age are engaged in economic activity to eke out a living. This problem is further compounded by the fact that rural places have very poor health infrastructure coupled with low awareness levels on health. Micro insurance is essentially a financial service, which uses risk pooling to provide compensation to low income individuals or groups that are adversely affected by a specified risk or event. One of the critical requirements for poor women to ensure income and economic security would be micro insurance. Poor women do need insurance against life and also on their assets like house, productive equipment etc. Of late, this service has been gaining importance as the social security tool for the poor due to their vulnerability to a range of risks such as health problems, death of livestock and natural disasters. 4|Page
  • 8. Vulnerability to risk affects not only poor people, but also MFIs dealing with them through their adverse impact on loan repayment rates and stability of savings deposits for MFIs. MFIs attempt to minimize risk in ways, which necessarily conflict with the interests of needs of clients. 3.1 Guiding Principles of Micro insurance 4. Risk Mitigation Solutions Currently Available in Market 4.1 Life Insurance: The history of life insurance in India dates from 1818 when this instrument was conceived means to provide risk cover to the families of Englishmen then serving in India. The Bombay Mutual Life Insurance Society, the first Indian owned life insurance company, was established in 1870. It was the first company to charge the same premium for both Indian and non-Indian lives. The Oriental Assurance Company (life business) came into being in 1880. Several frauds which occurred during the 1920s and 1930s sullied the image of the insurance business in India. By 1938, 176 insurance companies had been established in India. The insurance business grew at a faster pace after independence in 1947. Indian companies strengthened their hold on this business but, despite the growth, insurance remained primarily an urban phenomenon. In 1956, the Government of India brought together over 240 private life insurers and 5|Page
  • 9. provident societies under one nationalized monopoly corporation and the Life Insurance Corporation of India (LIC) was born with the enactment of the Life Insurance Corporation Act, 1956. Nationalization was justified on the grounds that it would generate the much needed funds for rapid industrialization. This was in conformity with the Government's chosen path of state led planning and development. In the area of Life insurance, Life Insurance Corporation (LIC) has had a long history of selling life insurance policies in rural areas through its vast agent network. But as these policies are sold entirely by the agent force, the focus on commissions to be earned, restricts the profile of products sold to the high valued, savings linked policies, which are not affordable for a majority of rural households. Besides this, from time to time LIC has launched some group life insurance policies under various government schemes. But these policies have failed to bring under their coverage significant number of lives. With the opening up of the insurance sector to the private players, and rural and social sector business obligation imposed by IRDA, the rural sector has seen launch of several individual and group insurance products by the private players. These products are characterized by low levels of coverage and very low premium rates. 4.2 General Insurance: The general insurance business in India, traces its roots to the Triton Insurance Company Limited, the first general insurance company established by the British in Calcutta in 1850. The first Indian company, the Indian Mercantile Insurance Ltd was set up in 1907. This was the first company to transact all classes of general insurance business. The general insurance business continued to thrive under the private sector till 1972. The cover provided by the general insurance companies was, however, limited to organized trade and industry in large cities. The 107 insurers of the general insurance industry were nationalized in 1972 and amalgamated and grouped into four companies – National Insurance Company, New India Assurance Company, Oriental Insurance Company and United India Insurance Company. These four companies were structured as subsidiaries of a holding company, the General Insurance Company (GIC). There are two products that are more familiar in the rural context are: • Crop Insurance delivered by public sector insurer (GIC) • Livestock Insurance by the public sector insurers. The delivery of the above products has been mainly restricted to beneficiaries of various government-sponsored schemes and there has been little active participation by the insurers to deliver these products on a larger scale. The public sector companies have also designed health insurance products like the Universal Health Insurance, but these 6|Page
  • 10. policies have really not been able to bring under their coverage sufficient number of people. To overcome the shortcomings of the crop insurance product, a couple of private insurance companies in partnership with distribution channels have been piloting rainfall insurance. Similarly most private insurance companies are also coming out with products to cover the risks of Li vest ock . A m ajor dist ri buti on channel t hat i s being explored b y Insurance companies is to tie up with MFIs. 5. Potential for Growth of MFIs in Orissa In spite of massive bank linkage in Orissa, a large chunk of poor still depend upon the moneylenders. A study conducted in Southern Orissa reveals that though commercial banks and RRBs are operating in the areas, the credit gap is still around 60%. The informal credit source is mostly commission agents, moneylenders and marketers of the product. The average rate of interest in the informal credit sector is in the range of 48%-100%. To free them from the clutch of the informal sources, a large number of NGOs have started graduating to NGO-MFIs in the area to which formal financial institutions do not have an access. Further, the qualitative performance of the NGO-MFIs and their outreach has attracted the private sector banks and MFIs from other places to operate in Orissa. To do micro-finance program through client owned, managed and, controlled institutions, Govt. of Orissa has taken initiatives in Federation Building and so far there are 293955 clusters and federations have been formed in the state. In the state when SFMC is aiming to nurture and support 10-15 MFIs, a few NGO-MFIs like Adhikar in Khurda, Awareness in Cuttack, FARR and Parivartan in Kalahandi are in the pipeline and BMASSs like Sorada, Jagannath Prasad and Hinjlicut, LIPICA and some other potential agencies are under active consideration for support from SIDBI. Asmitha microfin Ltd. Plans to increase its outreach to 40 branches with a clientele base of 54000. Loan portfolio is estimated to be about 17.56 crores. In the next three years it would move in a dynamic way in reaching out with greater depth to the far remote areas of Orissa. It plans to increase in clientele base doubling the members every year and offering financial services with efficiency and at the same time reach the poorest in the villages. It aspired to computerize all its branches and establish three regional Training centers, thereby increasing the efficiency of the staff. Asmitha microfin Ltd. would continue to work with a focus on the poorest and deliver professional services. In the next three years FWWB would be providing loan assistance to at least 10 new organizations in the state for partnership and make them sustainable in the micro-finance sector through conducting training programmes and exposure visits to the best practices. 7|Page
  • 11. 6. Current Scenario of Micro-Insurance A number of insurance companies such as LIC of India, SBI-Life, AVIVA, Royal Sundaram, Max New York, TATA-AIG, Birla Sun life, ICICI have come forward to serve the SHG clients with quite lucrative micro-insurance products through their corporate agents. When LIC of India is serving the clients directly as well as through Govt. and corporate agents like BISWA, Royal Sundaram and AVIVA are operating in Orissa through banking tie-ups, corporate agents like BASIX and direct sales force. In the area of life insurance BASIX has worked with ICICI Prudential to begin with and is currently working with AVIVA Life Insurance Company. BASIX is also currently working with Royal Sundaram General Insurance Company for the delivery of Livestock insurance product and ICICI Lombard for the delivery of rainfall insurance. BASIX is also actively working with the above and couple of more insurers for designing a suitable health insurance product for its rural clients. In 2003, BASIX was also given a Corporate Agency license by IRDA to distribute retail life insurance products from AVIVA. During the last financial year, BASIX through its 3 field units in Orissa has insured 900 plus clients with the insured amount of Rs.187 lakhs. Under SBI life, presently “Shakti” a product exclusively designed for the SHGs is available only to the SHGs maintaining account with SBI branches and Samanwita Gramya Unnayan Samiti, the Development Project sponsored by the SBI in the district of Kandhamal. So far 2050 members of Self Help groups have availed insurance cover in the State under “Shakti” Product exclusively designed for Self Help Groups. All the three claims received from the district of Keonjhar & Kandhamal have been settled. Since the end of the 1990s an increasing number of NGO-MFIs like FARR and Parivartan in Kalahandi, Swayanshree in Cuttack have tried to develop insurance products for their clients to reduce this risk. While organisation like Swayanshree in Cuttack incurred loss, FARR in Kalahandi had to redesign its product due to poor response. But the insurance product developed by DMASS in Ganjam has been found successful. However, micro-insurance unlike micro-Finance needs to be provided by specialist entities other than the mFIs as the skills required to run micro insurance program are quite different from those required for a lending and/or deposit taking institution. In CASHE Project area of Kalahandi, Sambalpur and Ganjam district, 21, 930 women members have enrolled under Janashree Bima Yojana by February 2005 including three BMASSs (Jagannath Prasad, Hinjlicut and Sorada). Under Mission Shakti, in different district of Orissa under Janashree Bima Yojana 19,739 nos. of SHG members have been enrolled and 136 nos. of death claims have been settled in 2003-2004 with disbursement of Rs. 28, 40,000. During 2004-05, 44,408 SHG 8|Page
  • 12. members have been enrolled under the scheme under which 134 death claims have been settled with a total disbursement of Rs.26, 10,000/- as on 31.10.2004. Further under ICICI Lombard’s “Mahashakti Yojana” 32,000 SHG members have been insured only in Rayagada district. Efforts are on to expand this service in 9 more districts. 6.1 RRDC, Fortis to provide micro-insurance in Orissa Microfinance Focus, Sept. 2, 2009: IDBI Fortis Life Insurance has tied up with Regional Rural Development Centre (RRDC) to offer rural consumers the protection of Term insurance Grameen Suraksha in Orissa. IDBI Fortis, in association with RRDC, has already insured 3,440 rural individuals through Term insurance Grameen Suraksha. IDBI Fortis Life Insurance Company Ltd, which started its commercial operations from March 2008, aims to sell 10,000 Term insurance Grameen Suraksha (TGS) policies in Orissa during the current fiscal. IDBI Fortis Term insurance Grameen Suraksha is designed for rural customers with four convenient premium slabs of Rs 50, Rs 100, Rs 150 and Rs 200 with corresponding sums assured of Rs 5,000, Rs 10,000, Rs 15,000 and Rs 20,000, said a statement.. “Term insurance Grameen Surakasha can offer financial inclusion to a large number of rural consumers in Orissa that do not have access to extremely essential financial products like Life Insurance. Not only is this good for the families of the insured but it can also offer peace of mind to main bread earners of families who can be insured at very low rates with the help of RRDC” said Mr. Amish Tripathi, National Head – Marketing and Product Management, IDBI Fortis Life Insurance Established in 1992, Regional Rural Development Centre (RRDC), has launched its microfinance initiative, Sambandh, in 2006 and is active in community projects in health and hygiene, forest protection, natural resource management, plus agriculture and livestock improvement. 7. Issues and Bottlenecks 7.1 Awareness and Education: There is major challenge for insurance companies and policy makers to increase the awareness levels among rural population, so that they may view insurance policies as a risk management tool. Traditionally rural households have addressed their risk protection in various forms: from the joint family, investing in gold, land and other assets. Most insurance policies that rural clients are familiar with have been sponsored or subsidized by the government, the legacy of this past is that rural people do not fully see insurance as a risk sharing mechanism through contributions in premium. There is need for sufficient investment by both private and public institutions to bring about a change in the perception of Insurance as a risk mitigation instrument and enhance the awareness levels on various insurance products and how they work in principle. 9|Page
  • 13. 7.2 Documents for Certification For effecting and servicing various insurance contracts, variety of documents are expected to be provided by the client to the insurance company. On account of their low awareness levels and also lack of documentation systems in public institutions for issuing various documents, rural people face a peculiar disadvantage of not processing even some very basic documents required for taking insurance policies. Below are listed a few such cases – 7.2.1 Age Proof Most rural people do not have a formal age proof that is demanded by insurance companies. A common kind of age proof that may be available with good number of people is the Voter Identity Cards issued by the Government. Unfortunately, the quality of information captured on these Voter IDs is found wanting and therefore is not accepted as a standard age proof by some Insurance Companies. If we are to seriously look at extending Life Insurance on a large scale in rural areas, it will be necessary to provide a standard age proof to all rural clients which, will be accepted by all insurance companies without discrimination. 7.2.2 Death Certificate Currently there is no standardized procedure for issuance of a death certificate across the country. Some insurance companies have difficulty in accepting death certificates issued by other than municipal authorities and revenue departments. For rural people the most feasible way to get a death certificate is from the Gram Panchayat. The regulator should clarify to the industry to give sanctity to the death certificate issued by Gram Panchayat. Sometimes the insurers insist for cause of death, which is possible only if an autopsy is conducted. 7.2.3 First Information Report (FIR) In claims that involve an accident, all insurance companies insist on submission of a FIR report registered with the Police. In the rural context the access to a police station is quite difficult to many places and the perception of a large segment of villagers is that a police station would bring more problems than solution. In view of this, insurance companies should be willing to substitute an FIR with a declaration from community members in cases where it is convenient to get an FIR. 7.2.4 Product Customization Most products being offered today in the rural market are very often urban products, with some negligible difference. Very often this may not be the right way to go about selling rural products, as the requirements of rural clients can be very different from that of the 10 | P a g e
  • 14. urban clients. The product needs specific design in terms of pricing, premium payment options and simplicity in product features and process requirements. 7.2.5 Premium Routing Clients in rural areas do not have direct access to Insurance companies, in order to remit small premiums amounts in cash to the insurer directly. The alternative available for them is to remit cash to the insurer through banking instruments like Cheques or Demand Drafts. But this option is unlikely to be helpful to rural clients as very few have bank accounts to use these instruments and also the banking infrastructure in rural areas is grossly inadequate. Therefore there is a need for the regulator and the insurance companies to work on a process, which allows rural clients to remit premium to insurance companies in a convenient and cost effective manner. An alternative would be to route the premium through distribution channels like micro-insurance companies, which have the capacity to handle small, and multiple cash transactions in villages. 7.2.6 Remuneration of Expenses for Distribution and Servicing It is well known that cost of delivering micro-finance services is very high. This is a result of the combination of small and multiple transactions, with the clients scattered over a wider geography. The current regulations on compensation for insurance distribution have a cap on the commissions payable, which does not necessarily cover the cost of selling and servicing policies in rural areas. There is need to de-regulate the commissions payable on various kinds of policies, especially for the rural sector. This would allow the insurance companies to ensure that at least the transaction costs of selling and servicing of rural insurance policies are recovered by the distribution partners. This would be absolutely essential to ensure that rural policies are sold and serviced actively. 7.2.7 Lack of Focus on Pure Risk Policies by Insurance Companies and High Lapsation of Policies in Rural Areas Traditionally life insurance business has been seen more as a savings and tax-reduction instrument rather than as a major risk protection tool. In the rural context it has got translated into a mere savings instrument, with very little risk coverage. The time bound contracts in insurance policies are such that, there is every chance of lapse of these policies if the client cannot pay the premium in a timely manner. This results in, not only the loss of risk coverage, but the loss of a significant part of the savings made by the client. The probability of this happening in rural areas is very high as the incomes of rural household are unpredictable and varying. This is on account of the agrarian economy of the rural areas, which is subject to the risks of nature (like inadequate rainfall) quite frequently. Thus the current life insurance policies, primarily designed for the urban market, are to the disadvantage of rural market, where the clients stand to lose both their savings and risk protection. 11 | P a g e
  • 15. 7.2.8 Minimal Targets for Rural Areas The current targets set by the regulator for the insurance companies, to meet the rural /social sector obligations are not representative of the percentage of people residing in rural sector. Further the targets talk about only first 5 years from commencement of the company. As a result of this, insurance companies have not made sufficient investments in the right direction, to design and deliver products for the rural market. They have by and large preferred to exhaust their efforts on rural market by meeting the minimum targets set by the regulator. To see a greater investment in rural products by Insurance Companies, it is possibly time for the regulator to consider a revision in the rural targets for the insurance companies to a higher level. 7.2.9 Group Approach While the group is very much being explored by many insurance companies to offer insurance services, it gets restricted to groups where members have taken credit from an institution. The down side of this arrangement is that those clients who do not have credit requirements get left out of insurance coverage. Therefore there is a need for insurance companies to design products for groups in rural areas where Insurance can be offered as a stand-alone service without necessary bundling with credit. This would allow getting a large size of rural population under insurance coverage through the simplicity of group products. 7.2.10 Health Insurance- A Morphing Product Health insurance product would be more viable to administer for the high impact and low frequency health risk events. These would generally fall under the critical illness category. While there is an expressed demand by both clients and grass-root organizations in rural areas to provide insurance coverage for the minor and more frequent ailments, it would be more advisable to meet these smaller costs through savings (self-insurance). It is also well documented that one of the major requirements for credit in rural areas is to meet health expenses. Thus, it would be useful to design a health finance product where the lower cost and higher frequency health risks are addressed by savings and the other end of the spectrum with higher cost and lower frequency health risks can be addressed by Insurance. Some of the health risk in the middle of the spectrum could be addressed by credit possibly. Therefore a health finance product is required, which morphs from a savings to credit to insurance product based on the scale and frequency of health risk. Of course the delivery of such product would need the capacities of more than one institution, which have the capacity to deliver all these services in a complimentary manner. 7.2.11 Separate Regulations for Rural Insurance Today most of the regulatory activity is directed in general at the whole market, which is 12 | P a g e
  • 16. still dominated by the urban and commercial insurance business. Some of these regulatory directions while addressing the regulatory requirements of the larger market may sometimes actually work to the disadvantage of developing the rural market. Therefore, it is essential for the regulator to come out with separate regulations, which would propel the development of insurance services for the rural sector. 8. Recent Developments 8.1 RRDC, Fortis to Provide Micro-Insurance in Orissa IDBI Fortis Life Insurance has tied up with Regional Rural Development Centre (RRDC) to offer rural consumers the protection of Term insurance Grameen Suraksha in Orissa. IDBI Fortis, in association with RRDC, has already insured 3,440 rural individuals through Term insurance Grameen Suraksha. IDBI Fortis Life Insurance Company Ltd, which started its commercial operations from March 2008, aims to sell 10,000 Term insurance Grameen Suraksha (TGS) policies in Orissa during the current fiscal. IDBI Fortis Term insurance Grameen Suraksha is designed for rural customers with four convenient premium slabs of Rs 50, Rs 100, Rs 150 and Rs 200 with corresponding sums assured of Rs 5,000, Rs 10,000, Rs 15,000 and Rs 20,000, said a statement. “Term insurance Grameen Surakasha can offer financial inclusion to a large number of rural consumers in Orissa that do not have access to extremely essential financial products like Life Insurance. Not only is this good for the families of the insured but it can also offer peace of mind to main bread earners of families who can be insured at very low rates with the help of RRDC” said Mr. Amish Tripathi, National Head – Marketing and Product Management, IDBI Fortis Life Insurance. Established in 1992, Regional Rural Development Centre (RRDC), has launched its microfinance initiative, Sambandh, in 2006 and is active in community projects in health and hygiene, forest protection, natural resource management, plus agriculture and livestock improvement. 9. References 1. www.microfinancefocus.com 2. www.Micro insuranceacademy.org 3. www.ilo.org 4. www.ifmr.ac.in 5. www.undp.com 6. www.icrier.org 7. www.nabard.org 8. www.sggwrites.com 9. CMIE EIS Database 13 | P a g e