1. Resume
Shwetha R
Email: Shwethar06@gmail.com No 167, 13th cross, 35th main
Contact: +91-9739813603 JPNagar 6th phase Bangalore-78
Career Objective:
To be an integral partof a competitive workenvironment,whichwouldhelpme grow bothonthe
intellectual andpersonal front,whilecontributingtothe growthandsuccessof the organization.
PROFESSIONAL EXPERIENCE
I. Organization: Akamai India Private Ltd
Designation: Sales Analyst
Tenure: From March 2015 to till date
Job Profile: Sales productivity
Responsibilities:
 Gather informationoncustomerneedsfromSalespersonnel,and leveragingAkamai’sorder
processingsystemsandpoliciestomanage the entire orderprocessworkflow,fromthe creation
of newsalesopportunitiesin salesforce CustomerRelationshipManagementsystem(CRM)
 Provide aclearinformationaboutthe HistoricinvoicingvsFuture traffic,VisualGraphicsand
comparingoptionstotal invoice (Actual/Proposed) inthe tool calleddeal sheet/DRIVE(Deal
Revenue InvoicingValuationEngine)
 Work withappropriate internal functionssuchasDeal desk,ProductManagement,
Creditcheck,Legal teamand Servicesteamstoobtainapprovalsfornon-standardorders
 Involved in doing allotment for the team for processing invoices
 Assistandsolve Salespersonnel queriesrelatedtobillinginvoice,Products, customer
contracts by managingthe end-to-endorderprocess
 Active memberinsalesmonthly,forecasting,strategybuilding callsandsolve anyquestionsor
issuesthe teamsare facingrelatedtothe order process
 Involvedinmaintainingthe reportonprocessupdates
 Track the statusof in-processsalesordersandprovide updatestoSalespersonnel foratimely
closure of sales ordersto meetthe expectedTAT
 Reviewfinal orderdocumentstoensure completeness,accuracyandcompliance withAkamai’s
internal policies
 Workingwiththe technical developmentteamandactingasa bridge betweenthe processand
Developmentteam
 Act as a Subjectmatterexpert forthe Salesteamon anyquestionsrelatingtoAkamai’s ordering
processor policies

2.  Provide feedback on future process improvements
II. Organization: Oracle India PVT LTD
Designation: License Migrations Revenue Analyst
Tenure: July 2012 to February 2015
Job Profile:Quote to Order Operations
Hands onexperienceinR12 applicationslikeOKSApps(Oracle Service contract),SalesOrder,Order
Management,QuotingApplicationandInstalledBase.
Have Knowledge onflowof “Quote toCash”process,OKS(Oracle Service Contracts),Contractrenewals
and Migrations.
 Work withstakeholderslikeCreditsteam, collectionsteam, AccountsReceivable,Install Base
teamin orderto close the orderon time
 Workingon validationof customerinformationforthe ordersubmitted,validationof IBrecords
for renewal of licenses,workingondeals,contractsassociatedwiththe customer.
Workingas SubjectMatter Expert(SME)
 Responsible toprovide processtrainingforthe new joinersandalsoensure all the process
changesare updatedinprocessdocument
 Developingthe knowledgetransfer,periodical reviewsandinclusionof new updatesif any.
 Conductinginternal processaudits&processreviewsforensuringstrictadherence perthe
definedguidelines
 Provide interpretation of migration results and helping sales reps to structure the migration to
best fit the customer’s needs
 Educate sales regarding product cost calculation & update regarding new product release.
 Managing escalations from both Internal and External stakeholders
 Resolvingthe processquerieswiththe detailedandappropriate businessjustificationwhichwill
resolve the business issues
 Conduct weekly calls with sales and sales org to ensure the smooth flow of the process.
 Transitionedmultiple processeswithinashort span of time utilizingthe expertise in the process
knowledge and interpretation skills
 Single Point of contact & Subject Matter Expert for SAAS, PAAS & IAAS handling escalations &
stabilizingthe processbystrengtheningthe ProcessDocuments&mentoringthe teammembers
 Complete knowledge of the Quote to Order Operations & Order to Cash
 Represented GOMin quarter end critical calls
 Complex orders processing
 Pre-Qc audit for newly joined analyst
 Post-Qc audit, perform audit on post booking to ensure the processed correctly
 Inputqualitydatapreparation&publishthe sametohighermanagement&External stakeholders
 PerformCreditMemo&Re-bill the orderswhichare notprocessedcorrectly&ensure the correct
invoice is sent to customer
 Trainingthe NewlyjoinedAnalysts and multiple teams across the Organization
 POC for upstream & downstream teams for any customer issues for SaaS & On Demand LOB
 Preparation of Cancel & Replace spreadsheet for amendments

3.  Calculating Shelving credit and initiating contract Terminations
Application knowledge
 MS Excel
 Salesforce
 MS Office
 Oracle ApplicationR12
 Siebel
Achievements
 Consistentlyreceived2recognitionawardsfor100% Quality,TATand productivity
 Control onoutput quality
 Increasedstakeholder’ssatisfaction
Skill set
 Team Playerand able tointeractwithall kindof personnel
 Abilitytograspquicklyandkeenlearner- Self Starter
 Propensitytowardslearning
 Able tohandle situationswithpositive mindset
 Strongwork ethicandsense of responsibility
 Excellentcommunication
 Alwaysopentoideas
Education
 Master of BusinessAdministration-2015 (ProjectManagement) Pursuing
 Bachelorof Commerce -2012, Bangalore University
Personal Details
Name : Shwetha R
Date of birth: 02 July 1991
Languages know: English, Kannada
Hobbies: Singing, Travelling
I herebydeclare that the information furnished above is true to the best of my knowledge and belief.
(Shwetha R)