Michael Loftis has over 20 years of experience providing IT support for engineering applications. He currently works as an IT Support Specialist for Alstom/GE, where he provides first-level helpdesk support, develops training materials, and maintains customer plant structures in various applications. Previously, he worked at Alstom for 7 years as a Records Supervisor, where he supervised clerical associates and ensured engineering databases and manuals were kept accurate and up to date. He has extensive training and experience with various engineering, sales, and project management applications.

1. Michael Loftis
6220 Debora Drive, Richmond VA 23225
(804) 387-2287
Experience
Alstom / GE 2002 – Present
IT SupportSpecialist
 Provide 1stlevel helpdesksupporttoNorthAmerica(Region1) associatesforengineering
applications(APC-RPDM,TeamcenterEngineering,ERTS,Powersales/Salesforce,Project
PortfolioTool,PDMone,SAP/PmX)
 Developtrainingmaterialsinsupportof EngineeringandSalesApplications
 Provide trainingtoRegion1associatesforengineeringapplications
 Setupuseraccountsfor NAM associatesforengineeringandbusinessapplications
 Maintaincustomerplantstructure insupportedapplicationsbyuse of the MDM (Master Data
ManagementSystem) i.e., APC-RPDM,TeamcenterEngineering,ERTS(EngineerRequest
TrackingSystem),Provide Region1supportMaster Data ManagementApplicationsinsupportof
currentand accurate plantconfiguration
 Generate monthlymetricsof engineeringtools
 Conductmonthlyandquarterlyreview of applicationusage andtake appropriate actionto
reduce costs,eliminateredundancyandprovide accurate accounting
 Provide projectsupporttofellow associatesinanefforttohelpmeetprojectdeadlinesi.e.,PmX
Change Manager,UltiProPayroll ProjectSupport,Database Decommissioningand
Obsolescence,JiVsReporting forDecommissionedApps
Alstom 1995 – 2002
RecordsSupervisor
 Supervisedactivitiesof clerical associates
 EnsuredEngineeringDatabase wasupdatedtoreflectall revisionsof Engineeringdrawings,
specifications,FSRs,technical reports
 Reviewedandapprovedtechnical revisionstoPlantO&Mmanuals
 Ensuredthat O&Mmanuals were distributedtoapplicablecustomersaccordingtocorporate
guidelines
 Ensuredthat departmentspecificproceduresandworkinstructions were keptcurrentand
conductedroutine auditstoensure departmentpersonnelworkedwithinestablishedguidelines
 CompletedAnnualReview of departmentrecordsand archivedinaccordance withapproved
RetentionSchedules
 ProvidedDepartmentSupportinestablishingRetentionSchedule
 Reviewedandapprovedengineeringdocumentspriortorelease
 Providedresearchassistancetoengineeringpersonnel
 Maintaineddepartmentbudget
Education
Completed3-yearOffice AdministrationandAutomationProgram

2. Additional Experience
- UGS TeamcenterDatabase AdministrationTraining DetroitMichigan2003
- Admin/UserSupportTraining - BadenSwitzerlandPDM(ProductManagementTools) Sept.2006
(Annual VersionRelease Training)
- CompletedSeibel UserSupportTrainingAthensGreece 2008
- Seibel toCRMConversionSupport2010
- CRM AdminandEnd User Training2010 (Annual VersionRelease Training)
- CRM/PowersalesConversion2011
- ITEL Certification
- BusinessObjectsReporting
- Salesforce.com
- MicrosoftOffice (Word,Outlook,Excel)
Professional References
Ron Cox – SalesDirector,GE – (804) 763-2323
DavidDewberry – LeadEngineer,GE – (804) 763-2040
Bruce Carney – MarketingManager, GE – (804) 763-2329