This document is a resume for Mia Latasha Watts. It summarizes her education, which includes an ongoing Associate's degree program, as well as her professional experience over the past 19 years working in customer service, dispatch, and retail roles. Her resume highlights over 9 years of customer service experience, 5 years of dispatch experience, and skills in Microsoft Office, multi-tasking, and attention to detail. Her professional experience includes roles as a dispatch operator, mailroom clerk, and customer service representative for Verizon, as well as a sales/cashier/stock role for Lord & Taylor.

1. MIA LATASHA WATTS
606 Chappie James Avenue ♦ Tuskegee, Alabama 36083 ♦
(516) 815-7775 Cell ♦ E-Mail: m.1moca@yahoo.com
EDUCATION
Argosy University - GPA – 4.0 03/16 – Present
Associates in Business Administration
Roosevelt Junior/Senior High School, Roosevelt, New York 09/93 – 06/97
Briarcliffe College, Bethpage, New York 08/97 – 05/98
PROFESSIONAL PROFILE:
 9 (+) years experience in Customer Service
 5 (+) years experience in Dispatch
 Detail-oriented
 Ability to Multi-task
 Proficient in Microsoft office
PROFESSIONAL EXPERIENCE
VERIZON, Garden City, NY
Dispatch Operator 05/07 – 12/15
● Supply various jobs to Technicians.
● Close out tech jobs.
● Retrieved data from files as needed.
● Communicate with Verizon employees to help customers get installation dates.
● Scan, fax and photo copied material as needed.
Mailroom Clerk 10/01 – 05/07
● Worked on machines that cut bills so that they can be mailed to customers.
● Distributed mail for delivery at post offices.
Customer Service 01/99 – 10/01
● Communicated with clients.
● Handled high volume calls.
● Assisted customers with long distance disputes on their phone bill.
LORD & TAYLOR,Garden City, NY
Sales/Cashier/Stock Inventory 05/98 – 01/99
● Helped customers with purchase of retail merchandise.
● Placed new merchandise out on floor for sale.
● Established sale of purchases made by customer on cashier.
● Assisted with any return of merchandise.
REFERENCES: Available upon request.