Mhr 305 final group presentation

Badger ConsultantsKPI, Incorporated: Job Analysis & Client Survey
Analyzing Client Satisfaction and Improving Accuracy of Job Descriptions to Better Serve Clients
1

Meet the Team
Badger Consultants
2
Darius Hillary Kayla Naus Kelly StrongGabi Caron-
Schuler
Ethan Wendland
Johnson
Alyssa Wynn

THE AGENDA FOR TODAY
ABOUT KPI
ORGANIZATIONAL CHALLENGES
PROJECTED SOLUTIONS
ANALYSIS
SCARPELLO, BERGMANN,
LEDVINKA MODEL
KEY RESULTS
RECCOMENDATIONS
JOB ANALYSIS
SURVEY
3
PROJECT
OBJECTIVES

4About KPI, Incorporated
Company Overview
• Kathleen Papa founded KPI, Incorporated in 1993
• In-Home Healthcare Agency
• Created out of response to high numbers of
disabled patients wanting to receive in-home
healthcare
• Services include skilled nursing and personal
care work
• One office in Oconomowoc
• 8 Administrative Staff
• Over 300 employed nurses, nursing assistants,
and personal care workers
A growing in-home health care agency
that started small!

Organizational Challenges
High Demand For Services & Expansion, Low Supply of Staff and Capabilities
5
Office Staff: 6
There are not enough office staff at KPI for the large amount of growth
they have experienced.
1.3%
Of Nurses
454
104>
Capacity
Employees (Nurses): 370
KPI currently has the ability to serve 80% of the people who want
services because they don’t have enough nurses to accommodate the
clients. Clients can take anywhere from 1-9 nurses to accommodate their
needs.
Clients Looking for Service: 454
On average 2-3 clients are turned down EACH DAY due to the lack of
resources available to KPI. The market also has encouraged KPI to expand
into other parts of the Country; however, because they can’t keep up in
Wisconsin, they are uncertain how they would begin to expand.
80%
Of Clients

Our Project Objectives
Clean Up Job Descriptions and Provide a Way for KPI to Receive Client Feedback to Improve Business and Plan for
Growth
6
Create Patient Survey
No current way of conducting research or receiving feedback from their patients (clients) on
how they are feeling about the services they are receiving from KPI.
High demand - many patients have no other option for care and will not “leave” KPI.
Technology – many patients don’t utilize technology and therefore getting a survey to the
client is a little more challenging.
Conduct Job Analysis
KPI is lacking the resources they need in order to support consumer demand, we will need to
conduct a job analysis in order to post relevant job descriptions.
Office staff splits many tasks – a few people do a lot. Conducting a Job analysis will help to
streamline each position and identify where we need more staff.
Update Job Descriptions
Due to the lack of staff - KPI will need to post updated job descriptions online and on job
sites in order to attract the right people for the job.
It is imperative that job descriptions are up to date and correctly specify the job
requirements/duties and KSA’s necessary.

Analysis of KPIScarpello, Bergmann, and Ledvinka Model

Analysis: External Environment
Scarpello, Bergman, and Levinka Model - 1
8
Customers
• Strong Market for service
• Service oriented business - KPI’s
job descriptions will outline clear
objectives and requirements for
customer interaction
Competitors
• No direct competitors
• Indirect competition from other
positions for personal care
workers
Technology
Little mention of current computer
system, programs, payroll
software in current job
descriptions
Labor Force
• Stringent employee
requirements, in experience,
certifications, and personality
• Competitive wages at KPI
Government
• Government regulates personal
care industry
• Interacts with
Medicare/Medicaid
Labor Unions
Wisconsin Nurses Association
(WNA)

9
Capitalist Slides
Financial
• Positions Require: Bookkeeping, Financial
Systems, and Budgeting
• No mention of financial programs used
Operations
• Job descriptions have basis for day-to-day
agendas/task
• Position interaction with other positions
ensures checks and balances
• Reporting relationships and communication
channels are outlined in descriptions
Sales & Marketing
• KPI does not market their business at this time
• Future plans to open Madison office to relieve
stress and increase availability to clients
Analysis: Organizational Environment

Analysis: HRM
Scarpello, Bergmann, and Ledvinka Model - 3
10
• New Job Descriptions - will provide basis
for recruiting, selection, and evaluation.
Pending Approval.
• Training Programs - No mention
• Staff Education – ensure that everyone
involved in recruiting, training, and hiring is
up to date on most current job descriptions
• Job Descriptions – based off employee
interviews & previous description
• Career Paths – little mention beyond
initial position
• Job Analysis to Ensure Vertical &
Horizontal Integration– none
Planning
Implementation
Outcomes & Evaluation
• Evaluation Plan – no mention in job descriptions.
Use of Separate plan
• Bi-Yearly Update – implement a check- in on job
descriptions twice a year to ensure accuracy and
revise if company structure or positions change
• Position Monitor – assign job description
monitoring to employee relevant to position to
ensure actual tasks/duties align with job description
1
2
3

Key HR ResultsBased on Our 3 Deliverables: Survey, Job Analysis, Job Descriptions

Key HR Results Introduction
How Our Key Results Align With Our 3 Project Objectives & Deliverables
12
Key Result 3:
Clear Departments &
Roles
Job Analysis
Key Result 1:
Enhanced Customer
Service
Improve KPI With Feedback
Key Result 2:
Improvement of Website
Customer Survey
Key Result 4:
Accurate, Integrated Job
Descriptions
Key Result 5:
The Right Number of
People, In the Right
Positions
Job Descriptions

Key Opportunities 1Key Strength 1
KIP has extremely high demand
for their services and do not need
to spend time or resources on
marketing
Supporting Evidence:
• Word of Mouth
• At Client Capacity and Still
Receiving Requests
Recommendations & Plan: Create a Client Survey
• Focus on KSA’s of nurses and needs of consumers
• Measurable results that can be used to implement changes
• Vertical integration with business mission and goals
• Distribute surveys via mail (and electronically), collect results and data
• Adjust to consumer demands accordingly and use during job analysis
Key Result 1: Enhanced Customer Service
Deliverable: Customer Survey
13
Develop a way to receive feedback
from customers & enhance our
services
• No Feedback or
Communication Between KPI &
Consumer
• No Way to Know How to
Improve

Key Result 2: Improvement of Website
Deliverable: Customer Survey
Key Strength 2
KPI currently has a very basic website that is easy to use
– mainly designed for employees
• Simple Design
• Payroll information for employees is useful
Key Opportunities 2
Take advantage of online resources to connect with
clients, receive feedback, and respond to questions
• Clients family members are tech savvy and will
utilize this type of communication
• No way for clients to easily contact KPI from the site
– have to go through their nurse
Recommendations & Plan:
Include Feedback & Contact Box + Survey on Site
• Want it to be easy for people to give feedback using 1, 3, 9 approach
• Give multiple ways for clients with differing abilities to connect with KPI
• Help when doing job analysis to have consumer feedback
14

17
Capitalist Slides
Employees have diverse backgrounds and a multitude of
skills and are able to work cross functionally, leading to
them working on
Key Strength 3
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used in data analysis which summarizes data from a
sample using indexes.
Key Opportunity 3
Reccomendations & Plan:
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Analysis: HRM

18
Capitalist Slides
TABLE FOR CONTENT
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Element Number One
Element Number Two
Element Number Three
Element Number Four
Element Number Five
Fact 01Column Title Fact 02 Fact 03 Fact 04

Organizational Challenges
High Demand, Low Supply
19
Amanda Gray
CEO & Founder
Leadership
80%
Enthusiasm
90%
Love Pizza
50%
Passion
95%
email@company.com
Text 832 123 4567
www.company.com

20
Capitalist Slides
Web Design
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amet, consectetur
Multimedia
amet, consectetur
Graphic Design
amet, consectetur
Photography
amet, consectetur
Investments
amet, consectetur
34 54 32 43 26 70
UNITED STATES MAP
Your great subtitle in this line

Benefits to work with us
Write your great subtitle here.
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magna commodo pulvinar.
Benefit Number Three
Benefit Number Two
Benefit Number One
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varius purus elementum quis. Sed commodo ante mauris, sed pulvinar erat sollicitudin in.
Mauris vehicula enim quis magna commodo pulvinar.

22
Capitalist Slides
Make Money
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Live Longer
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Local
amet, consectetur
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Travel
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Life
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Shopping
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Key Result 3: Clear Departments & Roles
Deliverable: Job Analysis
Key
Strength 3

Our Philoshophy
Write your great subtitle here
23
Excelence
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efficitur
Passion
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efficitur
Innovation
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efficitur
Idea
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adipiscing elit. Ut
efficitur
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commodo ante mauris, sed pulvinar erat sollicitudin in. Mauris vehicula enim quis magna commodo pulvinar. Phasellus ac sem
augue. Phasellus ac urna a nulla lacinia fermentum. Proin placerat, orci a blandit venenatis, lacus ante sollicitudin neque, in

Individual Service
Write here your great subtitle here.
24
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pulvinar. Phasellus ac sem augue. Phasellus ac urna a nulla lacinia fermentum.
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accumsan pulvinar, lacus dolor convallis massa, at interdum velit ex vitae eros.
Curabitur vitae efficitur nunc.
We have High Quality Servers to
give the best storage in the cloud.
Cloud Service

Our PortfolioWe love every single project

Portfolio Layout One
26

Portfolio Layout Two
27
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placerat, orci a blandit venenatis, lacus ante
sollicitudin neque, in suscipit eros leo vitae sem.
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accumsan pulvinar, lacus dolor convallis massa, at
interdum velit ex vitae eros. Curabitur vitae efficitur
nunc.
Every single project was created
taking care of the details.

Portfolio Layout Three
28
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ante mauris, sed pulvinar erat sollicitudin in. Mauris vehicula enim quis magna commodo pulvinar. Phasellus ac sem augue. Phasellus ac
urna a nulla lacinia fermentum. Proin placerat, orci a blandit venenatis, lacus ante sollicitudin neque, in suscipit eros leo vitae sem.
Vestibulum a mattis odio. Aliquam lobortis, sapien vel accumsan pulvinar, lacus dolor convallis massa, at interdum velit ex vitae eros.
Curabitur vitae efficitur nunc.
Every single project was created taking care of the details.

Portfolio Layout Four
29
Project Title
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Project Title
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adipiscing elit.
Praesent molestie
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Project Title
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Praesent molestie
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Project Title
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adipiscing elit.
Praesent molestie
efficitur est, non

Simple Project Sample
30
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a nulla lacinia fermentum. Proin placerat, orci a blandit venenatis, lacus
ante sollicitudin neque, in suscipit eros leo vitae sem. Vestibulum a
mattis odio. Aliquam lobortis, sapien vel accumsan pulvinar, lacus dolor
convallis massa, at interdum velit ex vitae eros. Curabitur vitae efficitur
nunc.
Title of the Project: Classy Girls Photography
Author: Louis Twelve

31
Description 03
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congue
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Proin vehicula ut
Description 03
congue
Description 01
congue
Description 02
congue
Our App Project Sample

Search
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Tags
Messages
Quality
Security
Favorites
32App Project Sample
Mock up are included

Feature One
Feature Two
Feature Three
Laptop Project Sample
Mock up is Included
33

Time for a break :)It’s time to relax and and enjoy a cup of coffe

Six Months Graphic
36
0
100
200
300
400
500
600
700
800
Jan Feb Mar April May Jun
Shop
amet,consectetur
adipisicing elit, sed do
eiusmod tempor
Print Services
amet,consectetur
eiusmod tempor
Wallet
amet,consectetur
eiusmod tempor
Design
amet,consectetur
eiusmod tempor

Editable Bar Charts
37
0
1
2
3
4
5
6
Category 1 Category 2 Category 3 Category 4
Series 1 Series 2 Series 3
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elementum quis. Sed commodo ante mauris, sed pulvinar
erat sollicitudin in. Mauris vehicula enim quis
placerat, orci a blandit venenatis, lacus ante sollicitudin
neque, in suscipit eros leo vitae sem. Vestibulum a mattis
odio. Aliquam lobortis, sapien vel accumsan
General Analysis

Smoot Marked Scatter Sample
38
0
1
2
3
4
5
6
General Analysis

Exploded Pie Chart Sample
39
Series 1
Category 1
Category 2
Category 3
Category 4
General Analysis

Area Sample Chart
40
0
1
2
3
4
5
6
General Analysis

A Full Year Graphic
41
0
100
200
300
400
500
600
700
800
Jan Feb Mar April May Jun Jul Aug Sept Oct Nov Dec
Service 1
Service 2
Service 3
Service 4

Editable Bar Charts
42
Category 1
Category 2
Category 3
Category 4
0 1 2 3 4 5 6
General Analysis

Six Months Sales Report
43
JANUARY FEBRUARY MARCH APRIL MAY JUNE
25%
75%
25%
25%
25%
75%

Six Months Sales Report
44
25%
75%
25% 25%
75%
25%
JANUARY FEBRUARY MARCH APRIL MAY JUNE
FIRST QUARTER
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turpis at neque lacinia fermentum sed vitae velit...
SECOND QUARTER
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turpis at neque lacinia fermentum sed vitae velit...

50%
50%
50%
50%
50%
Web Design
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Multimedia
amet, consectetur
Graphic Design
amet, consectetur
Photography
amet, consectetur
Investments
amet, consectetur
Services in the Map
45

DiagramsFollow us step by step

What we do
47
Prepare Tools
amet,consectetur
eiusmod tempor
Research
amet,consectetur
eiusmod tempor
Promotion
amet,consectetur
eiusmod tempor
Customer
amet,consectetur
eiusmod tempor

Six Month Analysis
Internal Factors
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adipiscing elit. Aliquam tincidunt ante
nec sem congue convallis. Pellentesque
vel mauris quis nisl ornare rutrum in id
risus. Proin vehicula ut sem et tempus.
Interdum et malesuada fames ac ante
ipsum primis in faucibus. Pellentesque‹
External Factors
01–January
02-February
03-March
04-April
05-May
06-June
70% 40% 85% 76% 92% 65%
Overall Analysis: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam tincidunt ante nec sem congue convallis. Pellentesque vel mauris quis nisl ornare rutrum in id risus. Proin
vehicula ut sem et tempus. Interdum et malesuada fames ac ante ipsum primis in faucibus. Pellentesque‹ consectetur adipiscing elit. Aliquam tincidunt ante nec sem congue convallis. Interdum
et malesuada fames ac ante ipsum primis in faucibus.
48

4 Steps Process Sample
49
Main Idea
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sem congue convallis.
Pellentesque vel mauris quis
nisl ornare rutrum in
Research
Set the Time
Delivery

Six Important Facts
1 2 3 4 5 6
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quis nisl ornare rutrum in id risus. Proin vehicula ut sem et tempus. Interdum et malesuada fames ac ante ipsum primis in faucibus.
Pellentesque rhoncus Aliquam tincidunt ante nec sem congue convallis. Pellentesque vel mauris quis nisl ornare rutrum
Launch
amet, consectetur
adipiscing elit.
Control
amet, consectetur
adipiscing elit.
Photography
amet, consectetur
adipiscing elit.
Pictures
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Sharing
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Mobile
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50

Six Month Analysis
Internal Factors
External Factors
01–January
02-February
03-March
04-April
05-May
06-June
70% 40% 85% 76% 92% 65%
Overall Analysis: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam tincidunt ante nec sem congue convallis. Pellentesque vel mauris quis nisl ornare rutrum in id risus. Proin
vehicula ut sem et tempus. Interdum et malesuada fames ac ante ipsum primis in faucibus. Pellentesque‹ consectetur adipiscing elit. Aliquam tincidunt ante nec sem congue convallis. Interdum
et malesuada fames ac ante ipsum primis in faucibus.
51

4 Important Areas
First Important Factor:
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rutrum in id risus. Proin vehicula ut sem et tempus. Interdum et malesuada fames ac ante ipsum
Second Important Factor:
Third Important Factor:
Fourth Important Factor:
52

Our Process with 4 Steps
Internal Factors
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ante nec sem congue convallis. Pellentesque vel mauris quis nisl ornare
rutrum in id risus. Proin vehicula ut sem et tempus. Interdum et malesuada
fames ac ante ipsum primis in faucibus. Pellentesque‹
External Resources
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ante nec sem congue convallis. Pellentesque vel mauris quis nisl ornare
rutrum in id risus. Proin vehicula ut sem et tempus. Interdum et malesuada
fames ac ante ipsum primis in faucibus. Pellentesque‹
Statistics Communication Date and Time Delivery Transport
53

54
email@company.com
Text 832 123 4567
www.company.com
Address One
Enterprise Company
San Francisco Street
California LA 77099
Social Media
Facebook.com/LouisTwelveAgency
Twitter.com/ALouisTwelve
Youtube.com/LouisTwelve

Thanks for coming!I hope you guys enjoyed it!

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