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This document discusses the results of implementing a new communication style at a company's executive complaints team. The new style focused on being consistent, distinctive, empathetic, and efficient. According to a team manager, the new style has led to quicker email responses from the team and less aggressive customer responses. The general manager reported complaints were reduced from 28% to less than 20%. The document suggests the new communication style was the main factor in reducing repeat complaints.
This document discusses the negative physical and psychological effects of meth use through images and text. It shows "before and after" photos of meth users with signs of aging, sores, and injuries. The text warns that meth use can lead to infections, violence, child abuse or neglect from home meth labs, and innocent children being exposed or testing positive for meth. The overall message is that meth ruins lives and families, while choosing life and avoiding meth is the better option.
Methamphetamine, also known as meth, is a highly addictive and destructive drug. The document provides a history of meth use and production, describing how it was originally used by militaries but is now predominantly produced illegally. It details the dangerous production process and harmful short-term and long-term effects of meth on the body and mind. The document also explains how meth production and use negatively impacts communities through environmental contamination and spread of disease. It emphasizes the importance of properly testing and cleaning homes that may be contaminated from former meth labs.
This document provides information about crystal meth (methamphetamine) for teens, including what it is, why people use it, physical and mental health effects of its use, dangers of meth labs, and how to help a friend who may be using. It describes crystal meth's many street names and explains that it is a powerful stimulant. The document outlines both short-term and long-term physical effects on users, including increased heart rate and risk of stroke. It also notes the environmental and health risks of meth labs and how to respond if encountering one.
This document discusses healthy homes and individuals' rights to safe housing. It outlines various constitutional amendments and laws that protect individuals' rights to due process and equal protection. It emphasizes the 9th Amendment, which states that enumeration of certain rights shall not be construed to deny or disparage others retained by the people. The document provides information on laws and standards regarding habitable housing conditions, including from the US Department of Housing and Urban Development, EPA, and others. It advises tenants to be informed of their rights and ask questions of landlords regarding health and safety issues like lead, mold, pests, and more.
MethSolutions MethAffected Property APIA 2016 Miles Stratford
Gain a better understanding of the costs and effects of New Zealand's meth problem. Issues such as the myths surrounding meth culture, the health implications involved with it's use and manufacture and the costs inflicted on landlords and tenants.
How can you spot potential meth-related activity and what can you do to minimise or eliminate it?
This document discusses providing the best care for cats by addressing topics in feline healthcare including home care, nutrition, behavior, veterinary care, and lifestyle and age-related needs. It emphasizes the importance of proper housing, exercise, nutrition, litter box maintenance, dental care, behavior management, routine veterinary exams, vaccines, parasite prevention, and screening tests as cats age to ensure cats live long and healthy lives.
This document discusses the results of implementing a new communication style at a company's executive complaints team. The new style focused on being consistent, distinctive, empathetic, and efficient. According to a team manager, the new style has led to quicker email responses from the team and less aggressive customer responses. The general manager reported complaints were reduced from 28% to less than 20%. The document suggests the new communication style was the main factor in reducing repeat complaints.
This document discusses the negative physical and psychological effects of meth use through images and text. It shows "before and after" photos of meth users with signs of aging, sores, and injuries. The text warns that meth use can lead to infections, violence, child abuse or neglect from home meth labs, and innocent children being exposed or testing positive for meth. The overall message is that meth ruins lives and families, while choosing life and avoiding meth is the better option.
Methamphetamine, also known as meth, is a highly addictive and destructive drug. The document provides a history of meth use and production, describing how it was originally used by militaries but is now predominantly produced illegally. It details the dangerous production process and harmful short-term and long-term effects of meth on the body and mind. The document also explains how meth production and use negatively impacts communities through environmental contamination and spread of disease. It emphasizes the importance of properly testing and cleaning homes that may be contaminated from former meth labs.
This document provides information about crystal meth (methamphetamine) for teens, including what it is, why people use it, physical and mental health effects of its use, dangers of meth labs, and how to help a friend who may be using. It describes crystal meth's many street names and explains that it is a powerful stimulant. The document outlines both short-term and long-term physical effects on users, including increased heart rate and risk of stroke. It also notes the environmental and health risks of meth labs and how to respond if encountering one.
This document discusses healthy homes and individuals' rights to safe housing. It outlines various constitutional amendments and laws that protect individuals' rights to due process and equal protection. It emphasizes the 9th Amendment, which states that enumeration of certain rights shall not be construed to deny or disparage others retained by the people. The document provides information on laws and standards regarding habitable housing conditions, including from the US Department of Housing and Urban Development, EPA, and others. It advises tenants to be informed of their rights and ask questions of landlords regarding health and safety issues like lead, mold, pests, and more.
MethSolutions MethAffected Property APIA 2016 Miles Stratford
Gain a better understanding of the costs and effects of New Zealand's meth problem. Issues such as the myths surrounding meth culture, the health implications involved with it's use and manufacture and the costs inflicted on landlords and tenants.
How can you spot potential meth-related activity and what can you do to minimise or eliminate it?
This document discusses providing the best care for cats by addressing topics in feline healthcare including home care, nutrition, behavior, veterinary care, and lifestyle and age-related needs. It emphasizes the importance of proper housing, exercise, nutrition, litter box maintenance, dental care, behavior management, routine veterinary exams, vaccines, parasite prevention, and screening tests as cats age to ensure cats live long and healthy lives.
This presentation provides many tips for creating a home environment that is both healthy for occupants and more sustainable for our planet. It addresses the causes of environmental illness and steps to take to break the cycle and eliminate common home allergens and health hazards. It is part of a series of presentations by DwellSmart. For more information on health and sustainable living, please visit www.dwellsmart.com.
This document provides information and training for supervisors on drug and alcohol testing regulations and substance abuse awareness. It covers the different types of DOT drug testing, effects of alcohol at various blood alcohol levels, signs of impairment from various illegal drugs like marijuana, cocaine, methamphetamine, heroin, and PCP. It also discusses substance abuse and addiction, specimen tampering methods and devices, and the responsibilities of trained supervisors in reasonable suspicion testing situations according to DOT and company policy. Supervisors are given access to an online library of documents to help them identify and handle potential substance abuse issues.
How to de-stress using these 10 simple feng shui tips! Visit https://www.luminous-spaces.com/ for more information on creating a home and workspace for greater wellbeing. Luminous-spaces.com
One person died and 16 others were hospitalized from carbon monoxide exposure at a packing facility in Franklin, NC where CO levels reached 1,000 ppm. The document then lists the top 10 health issues found by OSHA including noise, which causes over 22,000 hearing loss cases per year despite only 20% of workers using hearing protection. Heat stress is another issue, with symptoms ranging from heat rash and cramps to heat exhaustion and heat stroke. Proper training, acclimatization, hydration, and work-rest cycles can help prevent heat-related illnesses. The document provides guidance on various occupational health hazards and compliance best practices.
VOCs are organic chemicals that evaporate at room temperature and are both naturally occurring and human-made. They are emitted through processes like combustion and evaporation from products like paints, solvents, and fuels. Exposure can cause short term effects like headaches and dizziness or long term health issues like cancer, organ damage, and central nervous system effects. Common VOCs include benzene, xylene, toluene, and styrene. Reducing VOC sources, increasing ventilation, and using pollution control devices can help mitigate exposures.
Methamphetamine is a highly addictive stimulant that affects the central nervous system. It comes as a white powder or clear crystal chunks that are smoked or injected. The drug has a long history but became popular in the US in the 1950s. It is produced illegally by extracting ingredients from cold medicines and combining them with toxic chemicals. Short term effects include increased activity and heart rate, while long term use can cause physical and mental health issues. Meth is addictive and illegal, with prison sentences and fines for possession.
This document provides an overview of indoor air quality (IAQ) presented by Judy Murphy, an industrial hygienist. It discusses common IAQ problems like volatile organic compounds and combustion byproducts. It also outlines health effects of various contaminants and regulations from organizations like OSHA. IAQ is important because 30% of new buildings have issues, indoor contaminants cause half of illnesses, and there are liability concerns for problems. Proper ventilation, source control, and contaminant monitoring are key to ensuring good IAQ.
Green Living presentation – topics include responsible sourcing, local materials, toxic ingredients in beauty supplies, green travel, carbon offsets, open source software and green investing.
This document provides information about methamphetamine (meth), including what it is, how it's ingested, common signs of meth use, and how to identify a potential meth lab. Meth comes in various forms and is often snorted, smoked, or injected for its euphoric and energizing effects. Long term meth use can cause physical and psychological harm. Clandestine meth labs are dangerous and produce toxic waste. The document outlines physical and behavioral signs that may indicate meth use or production and advises contacting authorities instead of confronting a suspected user or lab.
This document provides information on substance abuse issues in the workplace. It discusses signs and symptoms of drug use, proper procedures for employers to address suspected substance abuse among employees, and potential liabilities if issues are not addressed. The document covers various drugs including depressants, stimulants, hallucinogens, prescription drugs, and inhalants. It provides guidance to supervisors on documenting performance issues, conducting constructive confrontations with employees, and making referrals to assistance programs. The financial and safety impacts of substance abuse on businesses are also reviewed.
This document discusses the toxicity of chemicals commonly found in cosmetic products. It begins with defining cosmetics and cosmetic toxicity. It then outlines chemicals of concern like parabens, fragrance, heavy metals, and 1,4-dioxane. These chemicals are found in products like soap, lipstick, toothpaste, and can have health effects like endocrine disruption, carcinogenicity, and organ toxicity. The document provides details on the specific toxicities of these ingredients and recommends consumers be aware of them to minimize health risks from daily cosmetic use.
This document provides guidance on caring for historical collections. It discusses the various agents of deterioration including physical forces, thieves, dissociation, fire, water, pests, pollutants, light, ultraviolet rays, incorrect temperature and humidity. It emphasizes the importance of documentation, security, storage conditions and hiring a conservator when needed. The key steps in examination, testing and treatment of objects are outlined.
This document provides new residents with information about Opal Gardens and Victoria Hall. It outlines the location of the halls, contact details for welfare teams and security, health and safety procedures, financial information like TV licenses and banking, hall community policies around noise, guests, and cleaning, and hall-specific resident association details. New students are welcomed and directed to additional resources on the university website for health costs, banks, and other crucial information to help them settle into student life at their new halls of residence.
Preventing Chronic Health Conditions in Farming PopulationsKarenChenoaSergent
By Paul Norrad, DrPH RN presentation for UT Extension and Family Consumer Sciences Tennessee Farm Family Health and Wellness Program Session 2 Health Issues Affecting Farm Families Jan 20, 2022
1. The document discusses various topics related to human senses and perception including visual illusions, absolute thresholds for different senses, taste receptors, and perceptual constancies.
2. It provides links to videos about visual illusions and supertasters and poses discussion questions about evolutionary advantages of being a supertaster and factors influencing food preferences.
3. Activities are suggested including testing whether someone is a supertaster using blue food coloring, delivering a speech on salt and sugar needs, and conducting a blindfolded taste experiment.
This document discusses indoor air quality (IAQ) and common indoor air pollutants. It notes that sick building syndrome is associated with indoor air pollution and its symptoms. It provides steps to control IAQ such as eliminating sources of pollution, controlling humidity, and ensuring proper ventilation. Common indoor pollutants discussed include radon, volatile organic compounds (VOCs), allergens, and carbon monoxide. The document also discusses tight homes, radon testing and mitigation, carbon monoxide dangers, off-gassing of chemicals from products, and high priority chemicals to avoid like PVC and formaldehyde.
This document provides information about various toxins people are exposed to and ways to reduce toxic load through lifestyle changes like diet and supplementation. It discusses common environmental and dietary toxins such as heavy metals, petrochemicals, pesticides, damaged fats, sugar, caffeine, alcohol, and prescription drugs. The liver and kidneys are key organs for detoxification. Adopting a basic detox diet by eliminating sugars, nicotine, alcohol, caffeine, and chemicals can help reduce toxin exposure in the first week.
- What it is.
- How & Why people use it.
- Effects: (Physiological; Psychological; Behavioural).
- Short-term risks.
- Long-term consequences.
- Risk Reduction: (Strategies; Behaviours).
- Working with intoxication.
- Why now? Again!
- Community responses.
- Supports & Resources.
The document describes Halloween decorations for houses. It recommends that houses be decorated for Halloween so that children know where to get candy. It suggests using spooky, cheesy, and funny decorations, but warns that funny decorations could be offensive. It advises that homemade decorations are the cheapest option and are fun to make.
Environmental Toxins: Practical Solutions for HealthSummit Health
Did you know that exposure to environmental toxins can happen at home, in the workplace and outside? This presentation focuses on lessening and managing exposure to pollution, including by-products of plastics, heavy metals such as mercury and lead, pesticides, bacteria, viruses, and molds, and other respirables such as tobacco smoke. Learn tips to improve air quality in your home year round so that you can protect your health and the health of your loved ones.
This presentation provides many tips for creating a home environment that is both healthy for occupants and more sustainable for our planet. It addresses the causes of environmental illness and steps to take to break the cycle and eliminate common home allergens and health hazards. It is part of a series of presentations by DwellSmart. For more information on health and sustainable living, please visit www.dwellsmart.com.
This document provides information and training for supervisors on drug and alcohol testing regulations and substance abuse awareness. It covers the different types of DOT drug testing, effects of alcohol at various blood alcohol levels, signs of impairment from various illegal drugs like marijuana, cocaine, methamphetamine, heroin, and PCP. It also discusses substance abuse and addiction, specimen tampering methods and devices, and the responsibilities of trained supervisors in reasonable suspicion testing situations according to DOT and company policy. Supervisors are given access to an online library of documents to help them identify and handle potential substance abuse issues.
How to de-stress using these 10 simple feng shui tips! Visit https://www.luminous-spaces.com/ for more information on creating a home and workspace for greater wellbeing. Luminous-spaces.com
One person died and 16 others were hospitalized from carbon monoxide exposure at a packing facility in Franklin, NC where CO levels reached 1,000 ppm. The document then lists the top 10 health issues found by OSHA including noise, which causes over 22,000 hearing loss cases per year despite only 20% of workers using hearing protection. Heat stress is another issue, with symptoms ranging from heat rash and cramps to heat exhaustion and heat stroke. Proper training, acclimatization, hydration, and work-rest cycles can help prevent heat-related illnesses. The document provides guidance on various occupational health hazards and compliance best practices.
VOCs are organic chemicals that evaporate at room temperature and are both naturally occurring and human-made. They are emitted through processes like combustion and evaporation from products like paints, solvents, and fuels. Exposure can cause short term effects like headaches and dizziness or long term health issues like cancer, organ damage, and central nervous system effects. Common VOCs include benzene, xylene, toluene, and styrene. Reducing VOC sources, increasing ventilation, and using pollution control devices can help mitigate exposures.
Methamphetamine is a highly addictive stimulant that affects the central nervous system. It comes as a white powder or clear crystal chunks that are smoked or injected. The drug has a long history but became popular in the US in the 1950s. It is produced illegally by extracting ingredients from cold medicines and combining them with toxic chemicals. Short term effects include increased activity and heart rate, while long term use can cause physical and mental health issues. Meth is addictive and illegal, with prison sentences and fines for possession.
This document provides an overview of indoor air quality (IAQ) presented by Judy Murphy, an industrial hygienist. It discusses common IAQ problems like volatile organic compounds and combustion byproducts. It also outlines health effects of various contaminants and regulations from organizations like OSHA. IAQ is important because 30% of new buildings have issues, indoor contaminants cause half of illnesses, and there are liability concerns for problems. Proper ventilation, source control, and contaminant monitoring are key to ensuring good IAQ.
Green Living presentation – topics include responsible sourcing, local materials, toxic ingredients in beauty supplies, green travel, carbon offsets, open source software and green investing.
This document provides information about methamphetamine (meth), including what it is, how it's ingested, common signs of meth use, and how to identify a potential meth lab. Meth comes in various forms and is often snorted, smoked, or injected for its euphoric and energizing effects. Long term meth use can cause physical and psychological harm. Clandestine meth labs are dangerous and produce toxic waste. The document outlines physical and behavioral signs that may indicate meth use or production and advises contacting authorities instead of confronting a suspected user or lab.
This document provides information on substance abuse issues in the workplace. It discusses signs and symptoms of drug use, proper procedures for employers to address suspected substance abuse among employees, and potential liabilities if issues are not addressed. The document covers various drugs including depressants, stimulants, hallucinogens, prescription drugs, and inhalants. It provides guidance to supervisors on documenting performance issues, conducting constructive confrontations with employees, and making referrals to assistance programs. The financial and safety impacts of substance abuse on businesses are also reviewed.
This document discusses the toxicity of chemicals commonly found in cosmetic products. It begins with defining cosmetics and cosmetic toxicity. It then outlines chemicals of concern like parabens, fragrance, heavy metals, and 1,4-dioxane. These chemicals are found in products like soap, lipstick, toothpaste, and can have health effects like endocrine disruption, carcinogenicity, and organ toxicity. The document provides details on the specific toxicities of these ingredients and recommends consumers be aware of them to minimize health risks from daily cosmetic use.
This document provides guidance on caring for historical collections. It discusses the various agents of deterioration including physical forces, thieves, dissociation, fire, water, pests, pollutants, light, ultraviolet rays, incorrect temperature and humidity. It emphasizes the importance of documentation, security, storage conditions and hiring a conservator when needed. The key steps in examination, testing and treatment of objects are outlined.
This document provides new residents with information about Opal Gardens and Victoria Hall. It outlines the location of the halls, contact details for welfare teams and security, health and safety procedures, financial information like TV licenses and banking, hall community policies around noise, guests, and cleaning, and hall-specific resident association details. New students are welcomed and directed to additional resources on the university website for health costs, banks, and other crucial information to help them settle into student life at their new halls of residence.
Preventing Chronic Health Conditions in Farming PopulationsKarenChenoaSergent
By Paul Norrad, DrPH RN presentation for UT Extension and Family Consumer Sciences Tennessee Farm Family Health and Wellness Program Session 2 Health Issues Affecting Farm Families Jan 20, 2022
1. The document discusses various topics related to human senses and perception including visual illusions, absolute thresholds for different senses, taste receptors, and perceptual constancies.
2. It provides links to videos about visual illusions and supertasters and poses discussion questions about evolutionary advantages of being a supertaster and factors influencing food preferences.
3. Activities are suggested including testing whether someone is a supertaster using blue food coloring, delivering a speech on salt and sugar needs, and conducting a blindfolded taste experiment.
This document discusses indoor air quality (IAQ) and common indoor air pollutants. It notes that sick building syndrome is associated with indoor air pollution and its symptoms. It provides steps to control IAQ such as eliminating sources of pollution, controlling humidity, and ensuring proper ventilation. Common indoor pollutants discussed include radon, volatile organic compounds (VOCs), allergens, and carbon monoxide. The document also discusses tight homes, radon testing and mitigation, carbon monoxide dangers, off-gassing of chemicals from products, and high priority chemicals to avoid like PVC and formaldehyde.
This document provides information about various toxins people are exposed to and ways to reduce toxic load through lifestyle changes like diet and supplementation. It discusses common environmental and dietary toxins such as heavy metals, petrochemicals, pesticides, damaged fats, sugar, caffeine, alcohol, and prescription drugs. The liver and kidneys are key organs for detoxification. Adopting a basic detox diet by eliminating sugars, nicotine, alcohol, caffeine, and chemicals can help reduce toxin exposure in the first week.
- What it is.
- How & Why people use it.
- Effects: (Physiological; Psychological; Behavioural).
- Short-term risks.
- Long-term consequences.
- Risk Reduction: (Strategies; Behaviours).
- Working with intoxication.
- Why now? Again!
- Community responses.
- Supports & Resources.
The document describes Halloween decorations for houses. It recommends that houses be decorated for Halloween so that children know where to get candy. It suggests using spooky, cheesy, and funny decorations, but warns that funny decorations could be offensive. It advises that homemade decorations are the cheapest option and are fun to make.
Environmental Toxins: Practical Solutions for HealthSummit Health
Did you know that exposure to environmental toxins can happen at home, in the workplace and outside? This presentation focuses on lessening and managing exposure to pollution, including by-products of plastics, heavy metals such as mercury and lead, pesticides, bacteria, viruses, and molds, and other respirables such as tobacco smoke. Learn tips to improve air quality in your home year round so that you can protect your health and the health of your loved ones.
3. Why Are We Teaching This Course
1. Education is of Vital Importance
a. C.E. Courses
b. Business Planning Courses
c. There are a lot of Dirty Homes
d. Too Many People Testing Improperly
2. Decontamination Specialist vs. Home
Inspector
3. Third Party Testing
4. Agenda
1. What is Meth
2. Social Effects of Meth
3. Physical Effects of Meth
4. Signs
5. Testing
6. State Requirements
7. How Does a Meth Home Get Cleaned
8. How to Recommend a Good Contractor
9. How to Use this Information in Your Business
5. All of Us Are Business Owners
• None of us earn money until we make a sale.
• All of us are involved in Real Estate in one way
or the other.
• We are all trying to earn more profit.
6. What is Methamphetamine?
• Simple Answer: Meth is a powerfully addictive
stimulant that affects the central nervous
system.
• Meth is the most addictive drug out there.
Most users are addicted after the first try.
• Other names are: Meth, Speed, Chalk, Crystal,
Ice, Crank and Glass.
10. Effects of Methamphetamine
• Increased Energy: Was given to soldiers in WWI and WWII
• Decreases Appetite: Was prescribed to obese patients.
• Temporary Increased Sense of Worth
• After the Effects wear off, most become agitated and many become violent.
• Feeling of Not Belonging, Not Caring, Lack of Trust
• Everyone Out to Get Them
• Destroys Enamel on Teeth
• Destroys the Brain. Similar to Degenerative Brain Diseases
• Meth is a “Home Wrecker”
• Cancer. Effects the lungs, heart, brain, liver.
• Shutting Down of Liver
• Prison
• Divorce (nearly 100%)
• Abuse (child & spouse)
• Destroys Home
14. FACTS
• Meth now effects one in 10 families. Huge
epidemic.
• Before the meth laws were enacted in
2004, nearly 10% of all homes in Salt Lake
County had meth contamination of some sort.
• Apartments complexes have higher
percentages of contamination than homes.
(especially apartments that share air systems)
16. How Do I Know if a Home is
Contaminated?
• The only sure way to know if a home is contaminated is by doing a wipe
test and send it through a lab.
• Most of the time meth is odorless.
• While it is being cooked, it has a smell almost like burning plastic.
1. Yellowish discolorations on walls, drains, sinks and showers.
2. Bluish discolorations of faucets, fire extinguishers, propane tank valves.
3. Fire Detectors are removed or have tape over them.
4. Burning in eyes, itchy throat, metallic taste in the mouth, breathing
problems in the home.
5. Strong solvent odors, odors of cat urine or ammonia.
6. Bleach stains on carpet.
7. Dark stains in sinks (yellow, purple or red)
8. Burn piles in the yard
9. Appearance of not caring.
10. Talk to the neighbors
19. Why Test for Meth?
• Nearly 10% of the homes on the Wasatch Front are
contaminated.
• Even higher percentage in Condos, Apartments.
• Meth is found in every neighborhood and doesn’t
discriminate based on social and economic
circumstances.
• Avoid contamination of personal property.
• Personal & Family Safety.
• Personal & Financial Liability
• Avoid renovating twice. (See following pics)
• Increase revenue
30. State Requirement
• In the state of Utah, the test results must
come in under 1 microgram per 100
centimeters squared.
• The equivalent of one aspirin spread evenly
across one football field.
• What this means is that the owner does not
legally have to disclose the facts if the home
tests under the state standard.
35. How Does a Meth Home Get Cleaned?
• In the past it was extremely expensive to
repair…
• All porous materials must be thrown away.
(sofa, carpets, blinds, insulated
ducts, mattresses, ceiling tiles, unprotected
wood)
• In most cases the ducts, HVAC
units, appliances are able to be
decontaminated.
• Homes need to be decontaminated through
proper protocols and elbow grease.
36. Recommending a Contractor
• Licensed and Insured
• Valid Utah Decontamination Specialist License
www.superfund.utah.gov/docs/ContractorList.pdf
• Full Decontamination Including Ducts &
Furnace
• Use Safe, Non-toxic, Non-corrosive Product to
Decontaminate
• Guarantee Their Work