Mempertahankan pelanggan

MEMPERTAHANKAN PELANGGAN MATERI 2 Oleh : Apoloos Ryan Wibowo

TUJUAN ,[object Object],[object Object],[object Object],[object Object]

KEPUASAN PELANGGAN ,[object Object],[object Object],[object Object]

PENTINGYA KEPUASAN PELANGGAN ,[object Object],[object Object],[object Object],[object Object]

CIRI UTAMA PERUSAHAAN BERORIENTASI PELANGGAN ,[object Object],[object Object],[object Object],[object Object],[object Object]

3 LEVEL HARAPAN PELANGGAN ,[object Object],[object Object],[object Object]

FAKTOR-FAKTOR YANG MEMPENGARUHI HARAPAN ,[object Object],[object Object],[object Object],[object Object]

SEBAB HARAPAN TIDAK TERPENUHI ,[object Object],[object Object],[object Object],[object Object],[object Object]

KUALITAS LAYANAN KEPADA PELANGGAN ,[object Object],[object Object]

5 DIMENSI POKOK YANG BERKAITAN DGN KUALITAS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PENJABARAN DIMENSI KUALITAS LAYANAN ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5 KESENJANGAN LAYANAN KEPADA PELANGGAN ,[object Object],[object Object],[object Object],[object Object],[object Object]

101 CARA MENINGKATKAN KEPUASAN PELANGGAN ,[object Object],[object Object],[object Object],[object Object],[object Object]

TIPS MENINGKATKAN PELAYANAN ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TIPS MENINGKATKAN KUALITAS ,[object Object],[object Object],[object Object],[object Object]

TIPS MEMPERTAHANKAN HUBUNGAN PELANGGAN ,[object Object],[object Object],[object Object],[object Object],[object Object]

TIPS MEMELIHARA PROSES BISNIS ,[object Object],[object Object],[object Object]

TIPS MEREALISASIKAN KOMUNIKASI ,[object Object],[object Object],[object Object],[object Object],[object Object]

Mempertahankan pelanggan

Recommended

Recommended

More Related Content

Similar to Mempertahankan pelanggan

Similar to Mempertahankan pelanggan (20)

Recently uploaded

Recently uploaded (20)

Mempertahankan pelanggan