Members handbook 2017

MEMBERS’
HANDBOOK
2017
HANDBOOK SPONSORS
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A world leader
in treated water
Products
Water treatment plants
Wastewater treatment plants
Desalination and membrane treatment plants
Distribution and collector networks
Dams, reservoirs and pumping stations
Package plants and products
Capabilities
Project finance
Engineering, procurement and construction (EPC)
Operation and maintenance (O&M)
Water asset management / non-revenue water
Management contracting
Water company ownership
Consultancy services
biwater.com
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FOREWORD
4 www.britishwater.co.uk
A dynamic trade association
delivering innovative solutions
in a changing world.
Welcome to the 10th edition of the British Water
Members’ Handbook. The Handbook has become
essential reading for anyone in the water industry,
particularly those who need an easily digestible guide
to the technical and operational expertise available
from British Water’s members and the innovative
solutions they offer to meet the challenges of today
and tomorrow, both at home and abroad.
On a personal note, I was pleased and honoured to
be invited to become the Chairman of British Water,
having admired its work for some time and recognising
its innovative contribution to the wider industry.
I would like to pay particular tribute to Tony Williams,
my predecessor as Chairman, for his leadership and
commitment, and for setting such a good example in
the role.
As the lead representative and business development
organisation for the supply chain of the UK water
industry, British Water has considerable scale, skills and
a proven track record of success. But we’re not resting
on our laurels – far from it. We will continue to focus
on serving your needs and championing our members’
interests in the corridors of power.
Furthermore, considerable progress is being made to
innovate further; to become increasingly engaged with
the wider industry network, collaborating more and
speaking with a clear, united voice when and where
it warrants it; and to adapt to the changing and often
uncertain world around us, including making the most
of Brexit in whatever form it takes.
But what strikes me most about this great industry
of ours is its people – their pride, passion and sheer
professionalism. I look forward to us all working
together to deliver continued success and ever-more
innovative solutions as we seize the opportunities that
lie ahead.
Chris Loughlin
Chairman
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5www.britishwater.co.uk
CONTENTS
Foreword 4
Benefits of Membership 8
Strategy 24
British Water Structure 26
Publications 29
UK Regulatory Structure 30
Message from the Technical Forum Chairman 34
Technical Forum 37
Twenty65 38
Message from the International Forum Chairman 42
International Forum 44
Aqua Europa 48
Message from the UK Forum Chairman 50
UK Forum 53
Market Reform 54
BIM 60
Innovation 67
Events 2017 68
Annual Lunch 70
Annual Charity Golf Day 72
Membership Listings 74
The British Water Members’ Handbook has been published by Publications UK Ltd.
Specialist publishers to trade associations across the UK.
Publications UK
Tel: 020 8238 5000
E: info@publicationsuk.co.uk
www.publicationsuk.co.uk
Whilst every care has been taken in compiling this publication, and the statements contained herein are
believed to be correct, the publishers and the promoters will not accept responsibility for any inaccuracies.
Reproduction of any part of this publication without permission is strictly forbidden. ©Publications
UK Limited 2017. British Water and the publishers make no recommendation in respect of any of the
advertisers, and no recommendation may be implied by way of the presence of their advertisements.
MEMBERS’
HANDBOOK
2017
HANDBOOK SPONSORS
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We at Clenviro Ltd are delighted to be involved with this, the 10th edition of
the British Water Members’ Handbook. As a small, independent company
in the wastewater treatment business, we like to think we have a role in
helping to make the industry better and safer for everyone involved.
My business partner Tim Cumming and I, with
combined industry experience of over 60 years,
set up the company in 2004 and have been able
to establish a good solid foundation for continued
growth. Clenviro Ltd is an owner-driven, customer-
focused company specialising in the design and
manufacture of sewage treatment systems,
pumping stations and ancillary products related to
the wastewater treatment industry.
While we do have a standard product range, our
customers and installers prefer the fact that we will
make our units to order at no additional cost. It’s a
bespoke service. You don’t have to order a standard
product and try to make it fit your site – we will make
sure the product comes made to measure. Why buy
something and then alter it to fit when we have the
flexibility of manufacturing to allow the customer
to buy a product designed and manufactured to fit
specific site requirements. When you hear the word
‘bespoke’ you might think there’s a premium cost
attached but, with us, there isn’t.
All our products are available through a network of independent distributors, installers and builders
merchants. We operate worldwide so, wherever a customer might be, we can help them. We pride
ourselves on the personal touch. You call us and you’ll get through to one of the people who owns
and runs the business and has a passion for this industry, not someone ‘just doing a job’.
If you ring a large organisation you will go often through four or five sets of hands but here
at Clenviro, from your initial phone call, to us actually manufacturing and delivering, you are
dealing with the owners of the business. We will never compromise just to ‘make a sale’ as we
believe that environmental issues, long term customer satisfaction and our own established
reputation are of overriding importance.
Tim and I look forward to taking your call – personally!
Steven Lamb
Director
Clenviro Ltd.
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OSIL has developed into a Best-In-Class Operator in the provision of odour and
air pollution services, under the highly-respected leadership of John Geary and
Matt Wilkes. Between them, they have over 70 years’experience in this and
associated fields.
OSIL uses advanced technologies and a flexible approach on its wide-reaching
range of solutions to ensure complete customer satisfaction and long service life.
At OSIL, long-term client relationships based on trust, partnership, collaborative
working, and innovation are highly valued, and as such we have a Framework
Contract with Thames Water. Refurbishment Contracts are ongoing with
clientele, such as South West Water, Wessex Water and Yorkshire Water.
As well as consulting and design and build ability, OSIL has dedicated service
and maintenance packages to suit all requirements and budgets that prevent
costly and unwanted problems further down the line. To meet industry demand,
our highly skilled Service and Maintenance Teams continue to expand and are
available Nationwide, 24-7, 365 days of the year.
Recently awarded ISO 9001:2015 accreditation and scoring 100% for quality in its
Achilles UVDB Verify Assessment scores, both on-site and in-house, OSIL’s work
meets the most exacting of standards as well as being fully compliant with all
the necessary Health and Safety Regulations and Environmental checks.
As a Member of British Water, OSIL has access to the latest information on home
and overseas water and wastewater markets and the contact they provide with
prospective customers, partners and other suppliers promotes our interests and
services and enhances our standing in the Water Sector.
Our Services in Brief:
• Asset & Scoping Studies: Evaluation of a Client’s current systems and how best
to service their needs going forward.
• Consultancy: Expert advice and guidance on all aspects of odour and air
pollution control.
• Service and Maintenance: Ensures the efficient running of systems with Gold,
Silver and Bronze packages available.
• Odour Monitoring and Data Logging: Up-to-date provision that can be trusted.
• Site Refurbishment: Optimises and increases the life of systems.
• Design and New Build: Odour and Air Pollution Control Units tailored to suit a
Client’s needs.
Odour Services
International Ltd (OSIL)
John Geary – Managing Director
Matt Wilkes – Executive Director
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BENEFITS OF MEMBERSHIP
British Water is the lead representative and
business development organisation for the
supply chain of the UK water industry.
British Water has a wide and varied membership
covering all sectors of the water industry, from
consultants, legal and financial partnerships,
manufacturers of equipment and multi-disciplinary
contractors to independent consultants. British Water
works to bring a coherent approach to delivering, in
partnership with the water companies, the best for
the British water industry. British Water aims to ensure
each member company has access to services that
will enhance their development potential and provide
an added value factor to the way they do business.
Our mission is to:
• Represent our members’ interests
• Support our members’ business
• Promote best practice
• Enhance membership value
British Water provides opportunities for those
companies in membership to participate in a wide
range of activities across our three main areas
of operation:
• UK Forum (municipal and industrial sectors)
• Technical Forum (aspects of technical innovation,
processes and regulations pertinent to the water
and wastewater industry)
• International Forum (providing export support and
market assistance)
Representation
British Water represents the industry, collectively, to
decision makers where often the views of a single
commercial enterprise will not register. British
Water is able to assist our members in shaping the
future of our industry and influencing technical and
commercial policies.
British Water is able to manage and debate on issues
that affect the industry and to communicate our
members’ views credibly and appropriately to decision
makers, including:
• Governments/government departments (Defra,
Environment Agency, Department for International
Trade, Foreign & Commonwealth Office, UK Export
Finance)
• Regulators (EA, DWI, Ofwat, WICS, SEPA, and EHS)
• Major customers
• Standards bodies
• EU Commission
• Other sector representative bodies, including those
that represent other areas of the water industry,
promote education and professional qualifications,
formulate training needs, etc.
• Technical press
Market Awareness
British Water provides market information on home
and overseas water and wastewater markets. British
Water promotes contacts between its members
and prospective customers, partners, and suppliers
through a series of inward and outward international
visits and regular liaison meetings with
UK water utilities and major industrial users.
British Water provides information on:
• Markets (players, size, needs, characteristics, etc.)
• Technology trends and sources of funding
• Projects and potential business opportunities
• Advance knowledge of legislation changes
• Knowledge of new and changing standards
Continued on page 22
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We are delighted to support the British Water Members’Handbook 2017.
Just as C2V+ represents a unique collaboration of leaders from the water industry, BritishWater
also brings together leading experts for the benefit of the UK sector. At a time of great change
across our political, environmental and economic landscapes, it is critical, now more than ever,
to support and strengthen the talent we have by investing in innovation and our people.
Membership of British Water has allowed us to thrive. Meeting and sharing ideas with
customers, water companies, consultants, contractors, manufacturers and SMEs has been
incredibly valuable for our business.
BritishWater’sTechnical and International Forums encourage learning and collaboration across
the breadth of talent and expertise in the water sector. It’s imperative this continues, not only
for the wider benefit of the market place, but particularly as we tackle complex issues around
climate change, population growth and ageing infrastructure.
We have welcomed the opportunity to share best practice, challenge our ideas, learn,
contribute and improve through collaboration with others’ experiences. Through our parent
businesses, CH2M and VolkerStevin, we have been able to share learning, technical leadership
and expertise from a global perspective, strengthened by our local teams here in the UK.
With this in mind, we encourage you to continue to support the innovative work of British
Water by reaching out to others through networking, seminars and conferences, helping
to bolster the development of standards, processes and engagement activities that we, as
members, continue to benefit from.
Rachel White
Europe Regional Director, CH2M
Rob Coupe
Managing Director, VolkerStevin
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Case Study – Caravan Parks
Increasing numbers of caravan and leisure parks have come under close scrutiny from the
Environment Agency, where they have evolved and expanded over time, without necessarily
updating the infrastructure of their on-site sewage disposal systems.
More and more frequently the Environment Agency are imposing more stringent effluent quality
requirements than the norm on these type of applications, making the selection of the right type
of system by the park operators fairly critical.
Not only is an efficient and stable process performance essential for achieving consistently high
quality effluent discharges, but also the ability to maintain that process performance with the
wildly fluctuating loads that are common with these applications, which can present something
of a challenge.
Clenviro Ltd were called in to one such leisure
park where visitor numbers fluctuated from
100 in quiet times to just under 2000 in peak
periods.
The client also wanted to be able to extend the
system to cope with park expansion in the future.
A Matrix modular system was designed and
manufactured to meet the client’s specific
requirements and installed in such a way that
would allow quick and cost effective
expansion of this facility at a later date, while
being able to keep the system live to service the needs of the leisure park, without interruption.
The Clenviro Matrix sewage treatment system
has an established reputation for process
performance on these types of application
where there is a seasonal fluctuation in load
due to the incorporation of a unique flow
management system which can increase or
decrease the treatment capability of the system
in line with the incoming load conditions, to
ensure compliance with Environment Agency
permit requirements.
From a park operators point of view there is the added bonus that Matrix treatment systems
require no specialised maintenance thereby ensuring cost effective operating cost.
Clenviro Ltd – 01952 676666
www.clenviro.co.uk info@clenviro.co.uk
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Case Study – Export Applications
One of the many considerations for export applications is the actual cost of shipment to
the destination.
Due to the simplicity and flexibility of our manufacturing process, Clenviro Ltd are able to design and
manufacture complete sewage treatment systems to fit into standard shipping containers, thereby
keeping transit costs to a sensible minimum.
Systems of up to 200pe are of a unitank design and fit a standard 40 ft container with larger systems
becoming modular design, with all systems fully fitted so that installation becomes very much a
‘plug & play’ operation.
Modular systems also allow us to design installation layouts where systems can be easily extended
without compromising the process efficiency to provide additional treatment capacity where there
is a staged increase in facilities.
Having supplied a number of systems for the
construction contractors accommodation of a
large African mining project, Clenviro Ltd were
approached by the mine operating company to
design and manufacture a system for the resident
workers accommodation, initially based on 900
people, but then increasing in stages to over
3000.
The initial 900pe system was built and shipped
within 6 weeks of receipt of order.
Another element of Clenviro’s export success
has been the design and manufacture of
permanently containerised systems for mobile
use, largely on construction and oil exploration
sites.
Again, systems are supplied completely fitted
ready for immediate operation on arrival at their
destination and with the specially modified
containers being re-certified for shipping, the
transit costs are kept to a minimum.
Clenviro Matrix sewage treatment systems are operating successfully in countries all over the world
including the Caribbean, the Middle East, Africa, USA and Eastern Europe.
Many systems have been supplied with final UV sterilisation to allow for effluent re-use.
Clenviro Ltd – 01952 676666
www.clenviro.co.uk info@clenviro.co.uk
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TAILORED SOLUTIONS FOR
YOUR ODOUR & AIR
POLLUTION PROBLEMS
THROUGH PROVEN
ENGINEERING
& INNOVATION
OSIL are a fully independent company
with a proven track record for
resolving air pollution and odour
problems in the Water, Waste &
Recycling, Food & Beverage and
Process Industries.
OSIL, WHERE SCIENCE AND
ENGINEERING COME
TOGETHER
We are renowned for our passionate focus on
long term client relationships based on
partnership, collaboration, innovation
and trust.
www.osiltd.com
01543 506855 | info@osiltd.com
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OSIL – A BREATH OF
FRESH AIR IN ODOUR
CONTROL
Treating odour in all its forms, abating VOC’s,
removing dust and/or acidic gases are typical of
the systems we provide. Our all-encompassing
capability embraces the initial definition of your
problem, the current legislative targets you need to
reach to be legally compliant, pilot trials, innovative
design solutions and final commissioning.
PRODUCTS
• LavaRok® Bio-filtration
• OdaCompact®
• Biofilter Rescue Packs
• Chemclean® Wet Scrubbing
• CuCarb® Dry Media System
• Odoursheild® CIF
• Biofilter Media
www.osiltd.com
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www.osiltd.com
OSIL, EXPERIENCED SERVICE
& MAINTENANCE PROVIDER
TO THE UTILITY SECTOR
The key to achieving optimum operating efficiency is underpinned by a planned, routine
Service and Maintenance regime.
In addition to performance related benefits, customers embracing this service have seen
significant cost savings and improved relationships with regulators, local authorities and
nearby residential areas.
SERVICE AND
MAINTENANCE BY OSIL,
PROTECTS YOUR REPUTATION
AND SAVES YOU MONEY
Provide a
duty of care
Avoid
unplanned
costs and
downtime
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www.osiltd.com
BY CHOOSING OSIL FOR SERVICE & MAINTENANCE
YOU ARE GUARANTEED AN ALL-ENCOMPASSING
PACKAGE AND PEACE OF MIND
WHY WORK WITH OSIL?
• Proven track record over a decade of servicing and maintaining OCU’s
• Expertise in Process, Mechanical & Electrical Engineering
• Ability to service and maintain the full range of OCU and APC technologies and equipment from all suppliers
• Tailored contracts to suit specific needs and all budgets
• Dedicated fleet of vehicles that can be mobilised at any time or day of the year
• On-site repairs undertaken quickly with minimal disruption
• Peace of mind that you are in the safe hands of recognised industry experts
Meet
statutory
requirements
Optimise
performance
efficiency
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Technical Best Practice
British Water contributes to the development of
British technical standards, the harmonisation
of European standards and the shift towards
international standards on an ongoing basis. British
Water represents the interests of the UK water and
wastewater industry in all areas where important
decisions are being made and provides members a
direct conduit and input into the process.
British Water promotes the use of best practice,
technical, commercial and operational expertise to:
increase knowledge; understanding and awareness;
foster commonality; improve performance; advance
knowledge of legislation changes; and disseminate
knowledge of new and changing technical standards.
The use of best practice increases efficiency.
Membership Value
British Water seeks to enhance the value of
membership through:
• Negotiated industry rates
• Access to exclusive industry meetings and events
• Networking opportunities
• Brand and Marketing support
British Water welcomes companies in
membership which:
• Enhance the standing of the British water industry
in the UK and overseas
• Are willing to collaborate with colleagues to meet
the challenges of changing regulatory demands
• Have a desire to develop their own business
potential to its maximum and promote best practice
to the enhancement of the industry as a whole
BENEFITS OF MEMBERSHIP
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Water Electricity Gas
Explore the innovations
and technologies that
are transforming utilities.
Meet the people who
are driving this change.
Our industry is changing.
www.utilityweeklive.co.uk
The essential show for essential servicesNEC Birmingham
23rd May 2017
24th May 2017
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STRATEGY
British Water’s 2015-20 strategy has
been developed to drive the organisation
forward over the next five years to benefit
our members and to support their business
growth.
The strategy for growth takes account of the
challenges facing the supply chain in the UK and
international marketplace. Our strategy for British
Water was approved in 2015. This document provides
the strategic direction for our organisation, based on
our Vision and our Mission Statement, for the period
2015 to 2020, as follows:
Our Vision...
To be the voice for UK organisations involved in the
global water industry
Our Mission...
• To support members’ business
• To represent members’ interests
• To promote best practice
• To enhance the value of British Water Membership
Our Strategy...
To grow the organisation to benefit our members with
the following key strategic objectives:
• Growing our revenues and surplus
• Growing our services to members
• Growing our organisation in line with services
• Growing and developing our Brand and Profile
Business Plan
We now have an agreed Business Plan for the period
2016/17 to 2018/19, which has been developed from
the key elements of our strategy. It focuses on growing
our: revenue; membership; organisation and brand:
identifying the actions needed to deliver this growth
and to monitor our performance over the period. The
performance objectives contained in the Plan enable
the management team to focus on the most important
aspects of the document and are monitored on a
regular basis, by both the team itself and the Board.
Brexit
Brexit will have an enormous impact on British Water’s
members, and we shall ensure that all of them receive
the best possible advice and guidance during what is
likely to be a period of great uncertainty. British Water
has a distinctly positive part to play at this time and we
shall support our members and represent their views
and opinions as actively as possible.
Additional comments on Brexit and British Water may
be found in the International pages of this Handbook.
For information on British Water’s Strategy 2015-
2020, visit www.britishwater.co.uk
For information on British Water’s approach to
Brexit visit http://www.britishwater.co.uk/article/
british-water-offers-guidance-post-brexit-175.aspx
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Smart Water Solutions
pallwater.com
For decades, we’ve helped
thousands of municipalities
and industries across the globe
reach their water treatment goals.
With a broad array of reliable technologies, ranging from
cartridge filters to mobile water solutions, trust
Pall Water for your water needs.
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BRITISH WATER STRUCTURE
Forum
Administrator
Ken Ogura
Chief Executive
Lloyd Martin
UK Director
Paul Mullord
UK Forum
International
Director
Lila Thompson
International
Forum
Technical
Director
Marta Perez
Technical Forum
Finance Director
Bence Ketler
Finance and
Admin Assistant
Sara Martinez
Commercial
Events Manager
Leesha Gohil
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ProMinent Fluid Controls . Resolution Road . Ashby De La Zouch . Leicestershire . LE65 1DW
Tel: 01530 560555 . Website: www.prominent.co.uk
NEW
Capacity range 1 ml- 45 l/h, 25 - 2 bar
Take a moment to discover a metering pump that
sets new standards in terms of productivity, reliability
and economy!
The new solenoid diaphragm metering pump
gamma/ X is user-friendly and has an outstandingly
long service life, just like its predecessor. An ingeniouslong service life, just like its predecessor. An ingenious
solenoid control measures the backpressure and
protects the system from overload. This technology
makes a pressure sensor superfluous.
Meaning that operating safety can be significantly
increased: no additional parts come into contact with
the feed chemical, there are no additional sealing
surfaces and no electronic components come into contact
with the feed chemical.
Whether the metering volume fluctuates or hydraulic
failures affect the metering process, the gamma/ Xfailures affect the metering process, the gamma/ X
keeps everything at your fingertips.
X - tremely clever!
gamma/ X - the proven best-seller intelligently extended
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Technical Guides and Codes of Practice
Fats, Oils and Grease
Code of Practice – food service industry fats oils and grease
Sustainable Urban Drainage
Technical Guidance – SuDS guidance for proprietary sustainable drainage systems & components
Code of Practice – assessment of manufactured treatment devices designed to treat surface water runoff
Small Wastewater Treatment Plants
Code of Practice – drainage fields for the disposal of septic tank and small wastewater treatment systems effluent
Code of Practice – flows and loads – 4 sizing criteria, treatment capacity for sewage treatment systems
Code of Practice – maintenance and servicing of small wastewater treatment systems (package plants) up to 50
population equivalents (pe) and larger systems up to 1000 pe
Code of Practice – guide to the installation of small wastewater treatment systems (package plants)
Code of Practice – guide to desludging of small wastewater treatment systems (package plants)
Code of Practice – guide for Users of Sewage Treatment Systems
PUBLICATIONS
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www.carbondosing.com
sales@transvac.co.uk | 01773 831100
the carbon dosing solution.
TransPAC
Fast response
When water standards slip, you need to act fast.
The TransPAC carbon dosing solution puts you back in control.
With no need for building or groundworks, TransPAC provides a safe and
secure home for your dosing solution. Simply hook it up and away you go.
TransPAC provides once-through in-line dosing, so there are no batch
mixing tanks to contend with and the fully programmable HMI control panel
provides accurate and efficient dosing. After all, no one likes wastage.
Hassle free
TransPAC has no ‘wet mixing’ moving parts, which provides
unrivalled reliability and its low maintenance control philosophy
even flushes the lines clean on shut-down. You can be
confident of a hassle free start up, when you need it
most. The TransPAC also provides the flexibility to
accept either bulk bag or silo feed options as
standard, to meet your individual site needs.
Time and time again
TransPAC offers outstanding value as it can
be taken from site to site as required which is
ideal for treating seasonal issues such as algae
bloom, taste & odour or pesticide contamination,
including succesful removal of Metaldehyde!
•Easy to move from site to site
•Secure, vandal-proof container
•Bulk bag or Silo feed option as standard
•Manual or fully automatic operation
•PAC dosing to match works flow,
from as little as 0.5kg/hr
•Minimal Civil Works required
•Simple to install and operate
•0nce through in-line dosing
•Minimal maintenance
•No PAC wastage
•Dust extraction system
provides accurate and efficient dosing. After all, no one likes wastage.
has no ‘wet mixing’ moving parts, which provides
control philosophy
even flushes the lines clean on shut-down. You can be
start up, when you need it
also provides the flexibility to
algae
pesticide contamination,
•Bulk bag or Silo feed option as standard
•Manual or fully automatic operation
•PAC dosing to match works flow,
from as
•Minimal Civil Works required
•Simple to install and operate
•
supplied
dosing solutions
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ENGLAND AND WALES
Water Service Provider 10 water service
companies and 12
water-only companies
Privately owned Dwr Cymru Welsh Water is
managed by GlasCymru
which has no shareholders
Economic Regulator Ofwat (The Water
Services Regulation
Authority)
Non-ministerial
government department
www.ofwat.gov.uk
Environmental Regulator The Environment Agency
Dwr Cymru
Welsh Water is regulated
by National Resources
Wales
Non-departmental
public body
www.environment-
agency.gov.uk
www.naturalresources.
wales
Water Quality Regulator DWI (The Drinking
Water Inspectorate)
Defra and The National
Assembly for Wales
www.dwi.gov.uk
Current Asset
Management Cycle
AMP6 2015-2020
SCOTLAND
Water Service Provider Scottish Water Publicly owned company www.scottishwater.co.uk
Economic Regulator WICS (Water Industry
Commission for Scotland)
Non-departmental
public body
www.watercommissioner.
co.uk
Environmental Regulator SEPA
(Scottish Environment
Protection Agency)
Non-departmental
public body of the
Scottish Government
www.sepa.org.uk
Water Quality Regulator dwqr
Drinking Water Quality
Regulator for Scotland
Independent Regulator
appointed by Scottish
Ministers
http://dwqr.scot
Current Asset
Management Cycle
SR15 2015-2021
7 13:35
UK REGULATORY STRUCTURE
31
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C
M
Y
CM
MY
CY
CMY
K
AQM159 AW OL with 3mm bleed British water members handbook advert.pdf 1 21/12/2016 11:43
Argent Energy are the UK’s leading biodiesel manufacturer, taking degraded waste materials
to produce the highest quality, renewable diesel. Argent’s biodiesel can be blended and used
as a drop in replacement in most vehicles.
Contact us to discuss solutions for:
➡ Water Utility FOG:
➡ Waste Water Treatment Works
➡ Network Blockages
➡ Wet Well cleansing
➡ Grease Trap Waste
➡ Oily DAF Sludges and Eﬄuents
➡ Fatty Food Wastes
Recycling and Recovery of Fats, Oils and Grease (FOGs)
Tel: +44 (0) 1698 863 000 | Email: fog@argentenergy.com
www.argentenergy.com
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UK REGULATORY STRUCTURE
NORTHERN IRELAND
Water Service Provider NIW (Northern
Ireland Water)
Government-owned
company through DRD
(Dept for Regional
Development)
www.niwater.com
Economic Regulator NIAUR (Northern Ireland
Authority for Utility
Regulation)
Department of Enterprise
Trade and Investment
www.ofreg.nics.gov.uk
Environmental Regulator (EHS) Environment
and Heritage Service
DOE www.ehsni.gov.uk
Water Quality Regulator (DWI) Drinking Water
Inspectorate
DOE www.doeni.gov.uk
Current Asset
Management Cycle
PC15 2015-2021
Edit pages.indd 33 30/03/2017 10:41

Innovation, Networking & Collaboration –
improving membership services to grow
businesses
As the leading trade association in the Water
Sector, British Water has recognised that members
want ever improving member services to facilitate
business growth and development. Consequently,
it has reviewed its strategy and has developed a
progressive Business Plan which will be implemented
over the next three years. Strong themes in the plan
are Innovation, Networking and Collaboration. I am
a strong advocate that these are key requirements
to grow one’s business, and so it is a pleasure to be
elected as the chair for the Technical Forum and drive
these topics forward.
Many members will know me as a former executive of
British Water when I managed the Technical Forum from
2010-2013. This was a role I greatly enjoyed and I believe
it has given me the experience of working closely with
members to understand their needs and interests.
Since I left, I have been an active member on the Focus
Groups and am looking forward to working with Marta
Perez and the rest of the team at British Water.
The Technical Forum, working closely with the
UK and International Forums, monitors industry
regulations, standards and technical issues, informs
the members where appropriate and coordinates
members’ views in order to:
• to support, protect and develop their businesses
• to represent their interests to regulators, customers,
public and Government
• and to promote good and safe practice in the industry
The main platforms in the Technical Forum for
addressing ongoing technical issues within the
industry are covered by the Focus Groups which are
forums for members to meet, discuss the issues and
react accordingly under the brand of British Water.
Data and Analytics and Network Management are
two such focus groups. Other technical issues are
addressed by representation on stakeholder forums,
such as BIM4Water.
Looking forward through 2017 we are working on our
action plans to grow our services to members, grow
British Water and most importantly help our members
grow their businesses. This brings me back to
Innovation, Networking and Collaboration. In my first
year at British Water, the executive team developed
the Innovation Exchanges which opened the doors to
water utilities and enabled members to shop window
their offers in front of customers. This worked for
many members. However, getting a green light has
not always led to the take up of technologies and so,
further work has started to make this happen and
improve the take up.
The team at British Water will be looking to organise
more networking and collaboration events and the
Technical Forum will play a role in this by horizon
scanning and seeking new markets where water and
wastewater opportunities exist.
The executive team at British Water is small and as a
trade association it relies on member participation,
I urge you to go to the British Water website and
identify activities where you could contribute as a
member. Also, feel free to contact the executive or
myself and discuss any ideas or contributions you
would like to make.
Ian Bernard
Chair of the British Water Technical Forum
MESSAGE FROM THE TECHNICAL
FORUM CHAIRMAN
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The role of the technical forum is to coordinate
all activities on technical and technological
developments affecting the industry. This entails
holding Focus Group meetings, monitoring technical
development, regular dialogue with local and national
authorities, regulators across the UK, standardisation
bodies, and also academia.
It acts as the portal for responses to consultations on
technical issues, and coordinates inputs to standards
and regulatory development. The Forum also prepares
technical guidance, codes of practice documents and
factsheets which are freely downloadable from the
British Water website.
British Water has widened its strategy to include
water-related environmental and sustainability issues
in other industry sectors in its area of influence.
This has expanded the Technical Forum’s range
of activities considerably, requiring challenging
realignments of focus with members’ needs within the
wider remit.
The objectives of the Technical Forum are:
• To promote collaboration, innovation and
communication amongst our members and third
parties
• To publicise our members’ experience on technical
issues affecting the water industry through focus
groups, publications and conferences
• To facilitate our members success and growth by
assisting with technology transfer within the global
water sector
• To raise industry standards through the development
of nationally recognised codes of practice
Focus Groups
The day-to-day work of the Technical Forum is carried
out by Focus Groups, each formed to deal with a
particular technical issue, or range of issues.
The Focus Groups currently operating are:
• Data and Analytics
• Extractive Industries
• Innovation
• Network Management
• Package Treatment Plant
• Surface Water Management
Technology Transfer
The Technical Forum coordinates technology transfer
within a global water sector for the benefit of member
companies, assimilating and processing innovative
ideas, products and services from all over the world.
It also organises outward and inward technology
transfer and study tours to countries which have
innovative technologies applicable to the UK.
The Technical Forum facilitates the dialogue between
academia and industry, through visits, workshops and
periodic communications.
Commercial Activities
The Technical Forum highlights, to an ever-widening
audience, the technical experience of the British
Water membership through conferences, seminars
and other networking events, training courses and
publications.
Raising Industry Standards
The Technical Forum aims to raise industry standards
through the development of codes of practice
that become nationally recognised standards. Our
members have a key role in providing inputs based on
their expertise to those documents.
The Technical Forum has worked in the last years
close to stakeholders across the UK to collaborate and
find a common approach to the problems caused by
Fats, Oils and Grease (FOG) in the sewers. Under the
British Water umbrella, the FOG Forum was created,
and lately invigorated, facilitating a co-operative
dialogue across all the parties involved and affected
by FOG. To raise industry standards and help raise
awareness, the Grease Contractors‘ Association was
created and supported from the beginning. Soon,
clarity will be brought to the adverse intersection
between hospitality and water industries.
TECHNICAL FORUM
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“TWENTY65 is paving the way for a future
that delivers sustainable tailored solutions
that positively impact on public health, the
environment, the economy and society”.
The current approach of centralised treatment
and distribution of drinking water has made
significant advances in protecting public health
and fundamentally changing the way people live.
However, the delivery of high quality drinking water to
every home and building has come at a cost in terms
of energy, capital, and impact on the environment.
Moving into the future, population increase, aging
infrastructure, and the need to better protect the
natural environment all in the context of uncertain
climate change will drive our current systems beyond
breaking point.
Given this situation, a grand challenge emerges: how
can we tailor water systems to deliver positive impact
on health, the environment, the economy, and society
over the next 50 years? The TWENTY65 consortium,
which includes the Universities of Sheffield, Exeter,
Imperial College, Manchester, Newcastle, and Reading
is tackling this grand challenge through research and
collaboration across the water sector.
Combinations of disruptive innovations are needed
to change the current water paradigm to create more
flexible and adaptive systems. The application of
traditional technology-based solutions alone is not the
way forward; there is no universal single innovation
that, on its own, can address the interconnected and
interacting pressures. Thus a suite of solutions will be
required for each individual location, catchment, city,
or neighbourhood.
Our research will identify and develop disruptive
innovations that can impact across the water cycle
as well as to understand how to integrate these and
other innovations, in a future context, to evaluate and
optimise the performance of each suite of solutions
and how these can best work synergistically with
existing infrastructure systems.
TWENTY65 comprises a variety of research themes
linked and supported by a central water innovation
hub. Fundamental science and engineering research
is core to each theme, with significant impact and
benefit resulting from deep and disruptive questioning
around the current water management paradigm.
Our research asks:
• Can game changing treatments provide more
sustainable alternatives to the current centralised
treatment and distribution systems?
• Can we align and exploit synergies between
distributed water and energy systems to help meet
the challenges of energy storage and renewable
generation
• Can we develop autonomous robots to replace
human intervention in the monitoring and
restoration of buried infrastructure?
• Can we integrate storm water management with
water supply to develop sustainable solutions?
• How will future changes in catchments impact our
water supply systems?
• Can we define best practice for engagement to
better support water stakeholders in changing their
actions and behaviours?
• Can we identify the key factors that influence multi-
stakeholder collaboration to overcome barriers and
accelerate innovation?
• Can we develop future water scenarios to assess
social and technical solutions to address the
challenges faced?
TWENTY65
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Consider the case of an urban area with a dense
population. A large investment in infrastructure
has been made over the past century and pipe
networks will likely still represent the best way to
deliver mass quantities of water. But to extract
the best performance from these systems, we
will need pervasive sensors to understand the
location, condition and performance of this critical
infrastructure. This data could be obtained by robotic
autonomous systems, such that human intervention in
buried infrastructure is eliminated in the future.
If our water systems are well-understood thanks
to robotic autonomous devices, there may be the
ability to add value to the networks by using them
for distributed energy storage. The energy sector
is increasingly in need of energy storage to balance
renewable energy sources and demand across their
distribution grids.
TWENTY65 will research the potential for using
pumped water in combination with heat recovery
and other energy generation technologies, at various
scales, to serve as energy storage and thereby avoid
costly energy grid upgrades. Such added value
would help drive and underpin investment in water
infrastructure, without directly affecting the price paid
by consumers for clear water.
Given the need to increase the sustainability of
treatment and the influence of pipe infrastructure on
water quality degradation, treatment technologies of
the future should be considered at the point of need,
matching water quality with water use.
This paradigm shift will be investigated in TWENTY65
via multiple treatment options including treatment at
the household or neighbourhood scale via gravity-fed
advanced ultra and nano-membrane filters with little
or no pre-treatment, introduction of novel treatments
such as synthetic biology to remove fats, oils and
greases at the customer sink, or novel adsorption/ion
exchange and electrochemical oxidation processes
to recover nutrients from wastewater and remove
emerging pollutants.
However, technological advances alone will not
succeed in addressing future water challenges if
providers, regulators, industry and the general public
are not mobilised. Therefore, there is a great need
to better understand and engage with a variety of
stakeholders. The mobilisation research theme will
develop a systematic framework for describing and
assessing engagement activities, with the goal that
stakeholder-based solutions be considered equally
alongside other technical innovations to address future
water challenges.
Underpinning this vision for the future of water
is the concept of a collaborative and innovative
sector. Working collaboratively across the water
supply chain from challenge identification through
commercialisation and implementation at a water
company (Figure 1) will be essential in achieving a
sustainable outcome for the water sector in the future.
TWENTY65 will be researching collaboration processes
for innovation in this context and developing tools and
models to guide future joint work efforts.
Good collaboration requires great communication.
The TWENTY65 Hub will serve as the central point of
contact for a variety of cross-sector interactions to
enable innovation, including through a set of Thought
Leadership Clubs. Part of the journey to a new future
is a shared vision, so the Hub will be developing a
roadmap in consultation with water sector leaders,
companies, researchers, and users.
The first step in the road-mapping process is underway
with the development of white papers about disruptive
innovations, to lay out the current situation, the
potential pathways forward, and the research needs
to get there. Collectively, we can solve the grand
challenge of clean water for all for the future and
ensure the sustainability of this vital resource.
TWENTY65
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TWENTY65
Authors:
Prof Tony Conway, Chairman TWENTY65 Leadership Board
Caroline Wadsworth, Water Innovation Hub Manager
Vanessa Speight, Water Innovation Hub Director
Prof Joby Boxall, Principal Investigator, TWENTY65
Figure 1. Collaborative innovation model for the TWENTY65 Consortium
Prof Tony Conway
Edit pages.indd 40 30/03/2017 10:41

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Edit pages.indd 41 30/03/2017 10:41

As the Chairman of the International
Forum for 2014-2017, I am delighted
once again to introduce this section of
our Members’ Handbook.
British Water’s International Forum provides
information and networking opportunities for our
member companies involved in exporting and
overseas trade development. It links into other trade
associations, business development groups and
the UK Government’s trade promotion teams in the
Department for International Trade (DIT). As such it
provides a unique platform for companies wishing
to expand their business overseas by entering new
markets or introducing new technologies.
The International Forum enables our members to:
engage with potential clients or partners; understand
new markets better; learn about forthcoming projects;
and gain access to the UK Government’s teams of
experts in DIT, in the UK and in our Embassies, High
Commissions and Consulates abroad. The Forum
provides a networking conduit for best practices
and knowledge, and as such can help your company
achieve greater export successes.
The Forum normally meets 4 times a year, in
London, with guest speakers on a range of export-
related topics. When possible, meetings are
scheduled to enable overseas delegations to attend.
Member companies and associated organisations
are encouraged to host these meetings to provide
attendees with a closer understanding of that
host’s international business focus and successes.
Please note: we are always looking for volunteers to
provide venues!
Our biennial international membership survey has
provided us with the geographical directions in which
you would like to see us travel, and what areas of
support you most need from us. These focus territories
are shared with DIT’s team to ensure that our support is
as effective as possible, and the countries are listed in
the International Forum Update pages that follow.
Also shown therein are the markets for which we can
now provide mentoring support. We have established
a small team of experts from our membership
who have agreed to share their specialist business
knowledge and experience for several key countries.
Members who require specific assistance should
contact our International Director, Lila Thompson,
who will pass requests on to the relevant mentor.
The International Forum has expanded its activities
with partner organisations over the past 12 months.
In May we signed a Memorandum of Understanding
with the French trade associations Pôle-Eau & Swelia;
we have furthered our links with Enterprise Ireland;
and we are developing an exciting initiative to seize
opportunities in the Iranian water sector. Details
of many of these initiatives will be found on the
following pages.
MESSAGE FROM THE INTERNATIONAL
FORUM CHAIRMAN
Lloyd Martin
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MESSAGE FROM THE INTERNATIONAL
FORUM CHAIRMAN
2016 was (amongst other notable events) the year
of Brexit. Whatever Brexit does actually mean for
our members, you can be assured that British Water
will act in your interests, to provide guidance and
information and a route to Government for your
questions and concerns.
We undertook a rapid survey of members’ views
in the weeks immediately following the Brexit
referendum. Fascinatingly, more than twice as
many respondents expressed optimism, rather than
pessimism, when asked for their views of Brexit for
their own company, but – not surprisingly – a large
percentage (over a third) were undecided at the time.
It was also interesting to note that when asked how
Brexit would affect the water industry as a whole,
more members were undecided (50%) and optimism
and pessimism were exactly equally divided. Watch
this space: we shall be conducting a follow-up survey
soon and we intend to hold a Brexit debate in the
early part of the coming year.
At the last Forum I resigned from the Chair, having
taken on the position of British Water’s Chief Executive.
We are in the process of identifying my replacement in
time for the next meeting. I wish whoever that might
be every success and hope their time in the role is as
enjoyable as my last three years have been.
I do hope you will be able to participate in some of
the forthcoming activities being organised by our
International Team. I invite you to attend our future
meetings and see how participating in British Water’s
International Forum can help your company in
international business development.
Lloyd Martin
Chairman, British Water’s International Forum
UK stand at 2017 Wasser Berlin International
Turkish contractor visit to Bactest
UK Stand at 2017 Wasser Berlin International
Turkish contractor visit to Thames Tideway
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Edit pages.indd 44 30/03/2017 10:41

British Water is delighted that
Balmoral Tanks and ByrneLooby
continue to be principal sponsors of
its International Forum.
We are also pleased to now have five International
Business Mentors providing country-specific
assistance for our members:
• Ian Barrett (Black & Veatch) covering the Middle
East, Africa and India
• Bill Mitcheson (Export Assist International) for
Bahrain, Iran, Iraq, Kuwait, Oman, Saudi Arabia,
and the UAE
• Anna Whittaker (Modern Water) for Europe
• Tom Williams (Enebio) for the USA and
• Steve Pring (BHR Group) for Qatar
The past year has seen UK companies benefit from UK
government support to participate in exhibitions at the:
• International Water Summit, Abu Dhabi (January)
• HydroGaïa, France (May)
• Oman Energy & Water & Conference, Muscat (May)
• Singapore International Water Week (July) and
• WATEX, Tehran (September)
We have also undertaken business development
visits to India and France, hosted inward delegations
from Oman and Iran and held three International
Forum networking meetings. Our fourth international
reception was held at the House of Commons, where
our keynote speaker was Dr Analia Mendez, Unilever’s
Global Director, Social Mission Expertise, HomeCare.
As a result of our initiatives companies have been
introduced to a range of municipal and industrial
clients, leading to business and pilot projects. Recent
examples of testimonials include:
“The new contacts made [at a recent British
Water meeting] have led to several new business
opportunities on international sales, including
our investment in a fresh and new UK design and
manufacturing enterprise with an innovative water
saving product, which we believe will generate
significant global sales. We find the meetings open,
interesting and the networking opportunities on offer
are one of the key perks of membership of British
Water.” Dave McDonough, Director, Export
Assist International.
“I don’t know how you manage to pack in such a
diverse range of excellent speakers. I always find the
meetings useful for meeting new contacts and gaining
information.” Philippe Girard, Saur.
“...along with my trip with British Water … to Saudi, we
now have a culture of export in our company. This
means that enquiries that we get for export are now
given far more attention than previously and this has
resulted in four export orders over the last 12 months.
We currently have a £50k water pipe order being
despatched to Iraq”. Duncan Frazer, FT Pipeline
Systems Ltd.
INTERNATIONAL FORUM
45
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The 2016 international online survey has highlighted
that members and non-members want British Water
to primarily focus on providing information on
forthcoming projects; access to international buyers;
networking opportunities and market intelligence. The
International Forum will therefore continue to deliver
its three core services of providing:
Direct Market Access
• Inward and outward business visits
Events
• The annual international networking reception
• Conferences – e.g. securing speaking slots and
discounted rates for members
• Exhibitions – providing companies with access
to funding towards stand space and construction
costs
• Networking meetings in the UK
• Brokerage – facilitating introductions to buyers
Knowledge Exchange and
Information through:
• The British Water Cascade and Events newsletters
and website
• Signposting – to potential business partners and leads
• Study tours – working in collaboration with
overseas water partnerships and clusters
The survey indicated that our companies are
particularly interested in developing business in China,
Canada, Germany, India, Italy, Kuwait, Oman, Saudi
Arabia, Spain and the USA.
British Water will continue to work with the supply chain
to offer support in these markets and others where it
can add the most value and help break down barriers
to exporting. To get involved in the international
programme please visit the British Water website.
INTERNATIONAL FORUM
Edit pages.indd 47 30/03/2017 10:41

Benefits of Membership
Aqua Europa (AE) is a European level association of
national trade bodies, accredited by the European
Commission (EC) to represent industry on issues
relating to the supply chain of the water industry. As a
membership organisation, it offers five key benefits:
1. AE provides relevant information to its members on
an agreed list of “subjects of interest” in an easily
understood form. This can provide early warning
of issues arising at a European level and advice on
progress in specific areas of policy.
2. Through its membership meetings and task groups,
AE provides a forum for the identification and
discussion of legitimate matters of broad concern
and interest. This widens understanding and can
lead to concerted action, where required.
3. AE is recognised by the EC and CEN as an
international representative body. As such, it
provides a platform, for use by its members, which
is more readily accepted in Brussels than national
associations acting alone.
4. With established relationships in the EC and CEN,
AE can provide access to decision-makers and
European institutions for a range of legitimate
purposes. AE has been asked to present industry
views on new regulations and directives early in
the process of drafting. It also seeks redress on
selected subjects when things go wrong.
5. As a broad representative organisation, AE seeks to
provide leadership on selected topics of particular
interest to its member associations, including the
avoidance of new barriers to trade, harmonised
standards for materials in contact with drinking
water, the biocidal products regulations and
political factors affecting trade.
Recent examples of projects where Aqua Europa has
taken an active role are as follows:
1. French Installation Guidelines for Small Sewage
Treatment Plants – lobbying in Brussels to secure
an informed review of national standards that
presented possible new barriers to trade.
2. Water Treatment Chemicals in Hot Water
Systems – support for consultancy input to
a national technical committee where local
considerations may lead to an unintentional
restriction on trade in other member states.
3. Materials in Contact with Drinking Water – long-
term programme of support for the development of
harmonised standards across the EU and a “positive
list” of materials that can be used without further
approvals.
4. Biocidal Products Regulations – platform for a
German-led initiative to develop and clarify the
procedures for implementing the BPR, including
its impact on in-situ generation of biocides from
common precursors in swimming pools and
elsewhere.
5. BREXIT – the UK members of AE are monitoring
the views of representatives from other EU member
states on this, the emergence of populist politics
across the EU, the response of European institutions
and their impact on trade-related matters.
AQUA EUROPA
B
P
T
W
P
Edit pages.indd 48 30/03/2017 10:41

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Edit pages.indd 49 30/03/2017 10:41

We are embarking on a period of probably the most
significant change that our industry has experienced
since privatisation over 25 years ago – fundamental
change in the economic environment in which we
operate, change in the organisational structures of
many water companies and the opening up of market
competition. This unprecedented level of change will
undoubtedly present many challenges in the next
three to five years but for some it will also create many
opportunities.
British Water is uniquely placed to help member
organisations steer their way through this period
of uncertainty through ongoing engagement with
the water companies, regulators, delivery partners
and the wider supply chain. It is however equally
important that member organisations seize the
opportunity to proactively engage in the process
because now is the time to help influence and shape
the future of our industry.
The start of AMP6 has already experienced its fair
share of change with the introduction of a TOTEX
based approach and an ‘Outcome’ rather than
‘Output’ lead regulation, with associated Outcome
Delivery Incentives. This change in approach, coupled
with the structural reorganisation of a number of
water companies to enable vertical segregation in
preparation for the changing market conditions, has
undoubtedly contributed to another slow start to the
AMP period despite the early contractor involvement
in some areas.
Whilst we have experienced another slow start I
believe that the industry is better placed now and
more open to innovation than at any other time in
its history. Innovation in technology; innovation in
methods of construction, particularly with off-site build
solutions; innovation in the collection and intelligent
use of data; and innovation in commercial models, all
of which will be vital in helping our clients outperform
against their business plans to deliver excellent service
to their customers.
Retail competition starting in 2017 (followed later by
competition in the retail domestic market), should
not have a dramatic effect on the wholesale activities
during AMP6 but as we move forward with PR19 the
relationship between water companies, operators
in the retail sector and customers will need to be
carefully managed to maintain customer satisfaction.
The Water 2020 regulatory reforms and the opening
of the sewage sludge market has huge potential
to unlock the true asset value of sludge treatment
facilities and provide additional opportunities for
British Water Members.
Provided that environmental permitting and
regulation is aligned we are very well placed as an
industry to provide innovative technological and
commercial offerings for the movement, treatment
and disposal of biosolids to maximise energy
generation and resource recycling.
So in this period of change I look forward to working
with you and representing member interests to help
ensure that we meet the challenges ahead of us and
maximise our business potential.
Michael Froom
Chair of the British Water UK Forum
MESSAGE FROM THE UK
FORUM CHAIRMAN
Edit pages.indd 50 30/03/2017 10:41

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Edit pages.indd 51 30/03/2017 10:41

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Procurement &
Construction
e p c
PETROCHEMIPETROCHEMICCALALCCALCC
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WWASTEASTEWWASTEWW WWAAWWAWW TERTERAATERAA
PROCESSPROCESS
ENERENERGGYYGGYGG
CONTROL &CONTROL &
AAUTOMUTOMAAUTOMAA AAUTOMUTOMAUTOMUTOM TIONTIONAATIONAA
INTERNINTERNAAINTERNINTERNAINTERNINTERN TIONALTIONALAATIONALAA
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TRANT SYSTEMS ELECTRICAL
2 Contech House, Rushington, Totton, Southampton, SO40 9AH
T: +44 (0)2380 428700, F: +44 (0)2380 428740, E: info@t-s-e.co.uk
Edit pages.indd 52 30/03/2017 10:41

The role of the UK forum is to provide focus for British
Water activities in the UK marketplace.
The UK Forum holds two main meetings each year,
which address issues that are relevant to the supply
chain, such as the client’s capital programmes,
spend patterns, workload, skills requirements and
innovation. The meetings, which usually include a
visit to a member’s facilities or to a water industry
project, include presentations from new members
and presentations and/or workshops focussing
on topical issues. They also offer an excellent
opportunity to network.
The success of the UK Forum is built on its regular
liaison meetings with major players in the sector.
Delegations of between 10 and 12 members represent
the group at meetings with the ten water service
companies in England and Wales plus Scottish Water
and Northern Ireland Water, where discussions are held
with senior procurement and engineering staff on a
range of relevant topics.
There are also liaison meetings with the economic and
environmental regulators in both England and Wales
and in Scotland.
The UK Forum conducts a client performance survey
on a yearly basis. This involves members and non-
members ranking clients’ performance on a number
of criteria, such as communication, contractual
approach, procurement practice, business practice
and health and safety. The outputs of the survey are
used to provide valuable feedback to the companies
on how they are viewed by the people that work with
them, and the results are published on the British
Water website.
BIM4Water
British Water provides the secretariat to the BIM4Water
group which exists to support organisations in the
water sector with the adoption of Building Information
Modelling (BIM), or ‘Better Information Management’
(see article on page 60 for more information).
BIM4Water is a cross-industry group open to all
organisations involved in the management and
delivery of water and wastewater assets. The group’s
make-up is reflective of the sector, involving clients,
contractors, consultants, suppliers, subcontractors
and other bodies.
BIM4Water is a partner to the UK BIM Alliance which
was launched in October 2016 to continue the work
started by the BIM Task Group which is central to the
delivery of the Government’s BIM strategy.
UK FORUM
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At a turbulent time for the water industry, Marketforce’s water
events have been curated to provide the insights you need:
Water Market Reform
27th June 2017, London
In an industry known as much for stability as for anything
else, talk of revolution is rare. There is little doubt
however that the opening of the non-household market
in April represents a transformative moment – the biggest
injection of competition in water since privatisation.
Water Market Reform is the only conference dedicated to
exploring the reforms underway in the water market. The
event will bring together over 150 senior representatives
from wholesalers, retailers, regulators, government and
for the first time this year, customers of all shapes and
sizes to address the strategic questions and operational
challenges facing water.
Highlights of the event in 2017 include:
• Hear updates on the performance of the non-
household market from MOSL, CCWater and
Castle Water
• Stay abreast of change as David Black and Dr
Sebastian Catovsky deliver keynotes on Ofwat and
Defra’s respective priorities
• Drill down on the wholesaler-retailer relationship
with Anglian Water and NWG Business
• Discuss the potential for household competition with
Southern Water, Citizens Advice and Wessex Water
• Gain a customer perspective as Greenwich Leisure
Ltd share their key priorities
• Build the connections you’ll need to succeed during
interactive sessions and 3+ hours of dedicated
networking.
Water
21st & 22nd November 2017, London
Interested in other aspects of the water industry?
Then be sure to save the dates for our 18th annual Water
Conference – which takes place this autumn. Exploring
the build-up to PR19, customer experience excellence,
asset management innovation, and the outcomes of the
retail market opening, this event is not to be missed. With
200 senior executives expected to attend, can you afford
to not join your peers at this unrivalled forum?
For more information about Water
and Water Market Reform, visit:
www.marketforce.eu.com/utilities-energy/water
Or call us on: +44 (0) 20 7760 8699
Marketforce’s 2017
Water Events
Speakers at Water Market Reform include:
David Black,
Senior Director
Water 2020, Ofwat
Chris Loughlin
Group Chief Executive Officer
Pennon Group
Sue Amies-King
Chief Executive Officer
Water Plus
Dr Sebastian Catovsky
Deputy Director
Water Services, Defra
13903 - Marketforce Business Media Ltd.indd 2 22/03/2017 09:21Edit pages.indd 54 30/03/2017 10:41

All change in 2017
At the time of writing, we can confidently say that the
non household retail market will be competitive from
1 April. At least 1.2 million English businesses – which
includes public sector organisations and charities as
well as commercial entities – will be able to switch their
water supplier, or renegotiate a better deal.
To recap the basics for anyone who hasn’t followed
these developments closely, water companies have
carved the “retail” activities they perform for non
household customers – primarily billing, payments
handling, meter reading, and contact management
– out of their main operations. This is similar to the
energy model, where retail supply activities are
divorced from networks and production. It is the water
retail activities that will be subject to competition from
April 2017. The remaining “wholesale” activities will
remain regional monopolies.
A massive programme of preparatory activity has been
underway, not only within water companies but also
to create a central market. Known as the Open Water
programme, this central work has been conducted by
the government in partnership with water regulator
Ofwat and a specially created organisation called
Market Operator Services Ltd (MOSL) which has been
responsible for design and build of the IT system that
will underpin the market.
Progress to date
The industry has been gearing up for this change for
a few years now, but the last 12 months have been
frenetic. The good news is the hard work has paid off
and all the fundamental building blocks of the new
market are in place:
• The policy framework and rules that underpin all
the necessary arrangements are largely agreed.
• Central market systems and processes have been
built and are currently being tested as the market
operates in “shadow” mode – a sort of dry run
before customers are involved. This is reported
to be going well, with improvements being made
continuously.
• Water companies have restructured themselves,
established new retail businesses, developed new
systems and processes and loaded their data into
the central system.
• Around 20 companies look set to compete as
retailers by April. Around half that number are new
entrants and have either been awarded or are in
the process of acquiring a licence from Ofwat
to compete. These include retailers active in the
Scottish market, existing water specialists and
brand new start ups. The other half, those starting
out with the bulk of the customers, are retailers
associated with incumbent monopoly businesses.
The picture here is complicated by a few things:
• Retail exits: companies do not have to compete
and can instead sell on their business customers to
a third party. Southern Water is exiting to Business
Stream, and both Thames Water and Portsmouth
Water will exit to an independent company from
the Scottish market, Castle Water.
• Corporate moves: some firms are doing tie-ups to
compete better together, including United Utilities/
Severn Trent through Water Plus and Pennon/South
Staffordshire Group as Pennon Water Services.
• Rebranding: many retail arms of traditional water
companies have rebranded, some also relocating
and recruiting new staff. The most radical to date
is Three Sixty, the retail business from the Yorkshire
Water stable, which has consciously moved away
from a water-focused identity.
• Regional variation: Welsh companies are not
governed by the new rules due to devolved
government policy.
7 09:21
MARKET REFORM
55
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Edit pages.indd 56 30/03/2017 10:41

The final push
Of course, with a programme of this size and reach,
there remains a lot to do before April. Transitioning
the programme to enduring arrangements is work in
progress. At a system level, work is underway to train
users, while MOSL is gearing up to operate the open
market. It will also begin the process of facilitating “pre-
switches” in February to manage the high volume of
transfers (97%) resulting from retail exits.
Water companies are pushing on with their readiness
preparations, which include “softer” aspects such as
developing separate wholesale and retail cultures as
well as the more formal requirements. There are also
likely to be more corporate moves (mergers, joint
ventures and so on) to come.
Some problems look inevitable, though – for instance,
the data in the central system is reputed to be of poor
quality and some customers will be confused by the
new deal. The latter won’t be helped by the very low
customer awareness levels that persist with just a few
months to go before switching becomes possible.
The important thing for such matters is how they are
handled once they emerge.
Thoughts of all the involved stakeholders are now
turning to after April and what the live market will
be like. Among the key questions are: will customers
switch? And what will the switching and new billing
journey feel like? Are retail margins big enough to
support an active market? What kind of service
will retailers be able to provide on the costs they
have been allowed? Will the playing field be level in
practice? Ofwat published its draft market monitoring
plans in January 2017 and proposed using a basket of
measures. It has proposed using a basket of measures
to evaluate progress in the round, rather than setting
specific targets to achieve.
There will be a lot of evidence to sift through, and a lot
of aspects to watch. But whatever happens it is clear
that the water sector will never be the same again;
that customers have choice like never before; and that
more reform is on the horizon.
Karma Loveday is the founder and editor of The Water
Report, a monthly print and digital publication covering
water policy, regulation and competition issues in
depth. For more information, a free trial and/or to
sign up to the free weekly news bulletin, visit www.
thewaterreport.co.uk
MARKET REFORM
Edit pages.indd 57 30/03/2017 10:41

01633 273 081
One hundred and fifty years ago the Victorians
undertook a feat of engineering so spectacular
that it was the envy of the world. The vast
London sewerage system was unprecedented in
scope and scale, however the demands of an
increasingly populated modern day London are
proving too much for the antiquated network.
Thames Water is developing three major multi-billion pound
engineering schemes to help prevent sewer overflows and
improve water quality in the Thames.
Asset,in conjunction with their parent company,Uponor,
was tasked by main contractors MVB to provide 880 metres
of 3000mm internal diameter Weholite pipe to create the
twin culvert pipeline outfall,which as well as servicing the
Lee Outfall Tunnel,will also be the final discharge point for
the Thames Tideway tunnel.
The £635m Lee Tunnel will manage discharges from Abbey
Mills Pumping Station in Stratford - London’s largest CSO -
which accounts for 40% of the total discharge.In 2013 Asset
International supplied over 5km of Weholite HDPE pipe for
the Beckton Sewage Treatment Works upgrades.Weholite
pipes were supplied in various sizes; ranging from 400mm
to 3000mm in diameter.The pipes were used throughout the
extensive project for inter-process pipe work,and all of the
associated chamber fabrications.
Thames Water utilises Weholite
technology in UK’s largest
plastic outfall line
01633 273 081
Thames Water utilises Weholite
technology in UK’s largest
plastic outfall line
Edit pages.indd 58 30/03/2017 10:41

01633 273 08101633 273 081
In 2012,main contractors MVB approached Asset International
Limited and Uponor Project Services to examine the complex
design of the LeeTunnel twin culvert pipeline outfall.
The Asset/Uponor designed twin culvert pipeline outfall
project was divided into a land section,which was installed
by MVB and a marine section,which was installed by marine
contractor,Commercial Marine & Piling Ltd (CMP) alongside
Uponor.
The Asset and Uponor PS partnership set about using their
combined design expertise for land and marine applications
to re-engineer the project by creating a landmark design -
the biggest plastic outfall ever installed in UK and one of the
biggest in terms of diameter worldwide.
The proposal to overcome this enormous challenge; inclusive
of 880 metres of 3000mm diameter Weholite pipes laid as a
twin culvert along with twelve large-scale Weholite Modular
HDPE boxes; also the provision of installation,supervision,site
services and health and safety management.
The project was divided into a land section comprising of
105m of twin culvert laid at 10m depths. This section had
the added complication of needing to break through the
tidal protection wall that stops the Thames flooding Europe’s
largest treatment works at Beckton.This issue was overcome
by utilising a giant 7m x 11m x 5m Weholite Modular box to
house a 3000mm spool section to complete the installation.
The operation to install the remaining 335 metres of twin
culvert section into the River Thames was carried out by
marine contractor CMP,alongside the Asset and Uponor PS
partnership.This ambitious marine project was complicated
still further by the fact the pipes needed to be submerged
under an existing jetty structure and sections of the project
were often isolated by the tide (which in the Thames have a
rise and fall of up to 7 metres),with no access from land.
All the Weholite pipes and modular boxes were
manufactured and prefabricated at Asset’s south Wales
factory.The pipes were then delivered to site in 18 metre
lengths,where they were welded into strings of up to 90
metres.The 50 tonne strings were then lifted onto the water
using three mobile cranes in tandem and prepared for
towing to the submersion site,located around 3km up river.
Part of this preparation involved utilising Uponor’s patented
grouting process which eliminates the need for heavy
concrete collars to ballast the strings.This traditional way
of installing marine pipelines can often be extremely risky
during submersion.Filling the hollow Weholite profile with an
inexpensive and pumpable grout is much safer and affords
for a much quicker preparation time.With no concrete
collars a smaller trench is needed,the dredging operation
is minimised and the volume of excavation is therefore
drastically reduced.Since submarine excavations are more
expensive than on dry land the advantages of Weholite
are transparent.By using the grouting system,Weholite
submersion is much easier to control and ultimately safer.
Once the pipe strings were ready,they were towed
individually up river by tugboat and then submerged.
Specialist divers were used to bolt up the innovatively
designed quick connect flanges that joined each pipe string.
The project also included installation of over 11,000 m2 of
steel sheet piling to allow the dredging of the river bed so the
pipes could be laid free from obstruction.Over 28,000 m3 of
riverbed materials were dredged and much of the dredged
materials were reused to backfill the pipes once installed.This
provided an environmental advantage by vastly reducing the
amount of materials to be taken off site,thereby saving on the
carbon footprint.
Emmanuel Costes,construction manager at MVB,
commented:“We were very happy with the Weholite
technology employed in the implementation of the Lee
Tunnel Outfall pipeline.The specifications of the project were
very particular,however the solutions provided by the Asset
International/Uponor collaboration were impressive,ticking
all of the boxes that this complex,and in many cases unique,
project demanded.”
The scale and scope of the installation means that not only
has it become the UK’s largest plastic outfall pipeline,but it
also represented the UKs first ever sub-sea installation of a
sectional installed multi-directional sewage pipeline.
For more information about Weholite call Asset International
Ltd 01633 273081 or visit www.weholite.co.uk
Edit pages.indd 59 30/03/2017 10:41

British Water Handbook 2017
Moving beyond BIM to realise the Business
Objectives BIM supports
BIM seems to be a term that has a Marmite effect on
people, they love it or hate it. Often the perception
that is held of BIM is whether it is interpreted as
‘Building Information Modelling’ or ‘Better Information
Management’. The BIM4Water Owner Operators Group
definitely see BIM as ‘Better Information Management’.
In some organisations BIM is being recognised as an
enabler that fits into the wider development of a digital
business capitalising on the technology of the 4th
Industrial Revolution.
The BIM approach set out in PAS 1192:2 (Capital
Projects/Construction Phase) and PAS 1192:3
(Operations Phase) is part of rethinking how we deliver
to customers, the people paying the bills and receiving
the services. The titles of PAS 1192:2 and 3 start with
‘Specification for information management…’, this
should be where the water industry starts and be
the primary focus with the objective of enabling
improvement in the service to customers.
There is now a growing set of tools which are being
used in the delivery of construction and operations.
This maturing Information Technology (IT) servicing
design and construction; Engineering Technology
(ET); and operations; Operations Technology
(OT); is starting to converge. The benefits of the
convergence of IT/OT/ET helps to resolve an issue
that the water industry has wrestled with for many
years, integrating design and construction with
operations, maintenance and repair.
Assets are created through projects to deliver a
service, the creation of the asset starts with the
development of the scheme using ET. A project is
only an intervention in the life of an asset, as shown in
Figure 1. The value in the ET models is often lost and
not transferred into the OT environment. This means
that when repair and maintenance is carried out
information is not always available and updates to the
asset data as a result of the repair and maintenance
is not always recorded. When the next project comes
along there are resurvey costs in building another ET
model. The convergence of ET and OT enables the
asset data to be kept up to date so the physical asset
and the digital asset are in sync, sometimes referred to
as the digital twin.
BIM
Figure 1
Edit pages.indd 60 30/03/2017 10:41

Innovative and sustainable solutions for our
customers, collaboratively delivered-
safely, professionally and consistently.
Off Site Solutions
Construction of process plant, platforms, walkways and
stairways, range of vessels, tanks and launders/pipework.
Process Treatment Technology
High efficiency aeration, solids filtration, BAFF and
Proprietary submerged aerated filters including innovative
HSAF and new FSAF. (Available hire and purchase)
Planned and Reactive Maintenance Services
Complete MEICA installation, pumping, chemical dosing,
and equipment repairs for all water and waste water
operational assets.
www.fliwater.com
FLUXUS®
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Sewage Lift Station Flow Metering
 Easy retrofit without outage
 Works up to 10% solids or gas by volume
 Unaffected by fouling or abrasion
 Drift free
 All line sizes
 ATEX available
www.flexim.co.uk
Slip Ring Collector
Columns for Half-Bridge
Scrapers & Clarifiers
Robust weatherproof enclosures built to
withstand the rigours of an open
environment. Designed to provide an
ideal method of transferring power or
signals between a static and a rotating
interface.
Features:
> Vandal proof enclosures
> I.P. 65 sealing
> Analogue/digital signal transfer
> Multiple channels
> Service friendly
> Choice of aluminium or WIMES
compliant fibreglass reinforced
polyester enclosure to satisfy
industry specific regulations
BGB have a long pedigree of providing
quality, cost effective Slip Ring solutions
into the Wastewater Industry.
Aluminium
Enclosure
Fibreglass Reinforced
Polyester Enclosure
(WIMES Compliant)
: 01476-576-280
: sales@bgbinnovation.com
: www.bgbinnovation.com
BGB Innovation & Engineering are trading styles of BGB Engineering Ltd
Other BGB wastewater products include:
Fully Wired Terminal Box, Loss of Rotation
Sensor or Encoder, and Fibre Optic Rotary
Joints (FORJs).
Edit pages.indd 61 30/03/2017 10:41

Compressed air, gas and vacuum solutions
www.aerzen.co.uk
+44(0) 208 502 8100
sales@aerzen.co.uk
RELIABILITY
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SOLUTIONS
EXPERIENCE
INNOVATION
Edit pages.indd 62 30/03/2017 10:41

There is another technology that is also maturing,
which is the sensor industry, to monitor assets in the
operations phase. This is part of the development of
intelligent assets as part of the Industrial Internet of
Things (IIoT). Designing these sensors into the ET model
and understanding how the data will be used as part of
the OT model enables asset performance monitoring
to a new level. This can be further developed into asset
performance modelling which enables predictive
maintenance and proactive interventions. With
predictive modelling, outages can be reduced, if an
outage is unavoidable customers can be informed
ahead of time if their service is going to be impacted.
The water industry is in the early stages of developing
the IT, ET and OT tools, it is clunky in the way that data
and information moves or is linked between the Project
Information Model (PIM) and the Asset Information
Model (AIM). Resolving these interoperability and work
process issues will take time, energy and investment.
Justifying this investment is difficult if just viewed in
the asset and project context. The real value of this
effort is realised when placed in a business context
as shown in Figure 2, an annotated extract from
PAS 1192:3. ET and OT models need to support the
overall business objectives in meeting the needs of
various business stakeholders. Showing how OT and
ET models can reduce risk, increase shareholder
value, satisfy regulatory requirements and increase
customer engagement should be some of the issues
to be considered.
For example, the introduction of water industry
competition should be a driver to focus attention on
asset data and performance. Understanding what
the Organisational Information Requirements are is
the first step in being able to set up the appropriate
OT systems. The OT environment will then be able
to request the appropriate information from the ET
environment.
BIM
Figure 2
Edit pages.indd 63 30/03/2017 10:41

BIM
The ET which supports projects is only an intervention
in the life of an asset which has OT systems supporting
it through the whole operational life including repair
and maintenance as shown in Figure 1.
The real benefits of BIM will be realised when the ET
and OT systems are seen to be delivering business
value in the C-Suite of organisations. Converging IT/
OT/ET and integrating live data from the IIoT is now
delivering benefit in some organisations showing the
opportunity ahead. Understanding the Organisational
Information Requirements to set BIM into context will
help in understanding where real value can be gained
and what information systems and data are required.
This will take time, how many organisations have
good information and data maps? However, don’t lose
heart, geographical maps of the world were pretty
rudimentary in the late 19th century, look at what we
have now and the benefits they deliver.
In the meantime, Better Information Management
(BIM) is still a fundamental underpinning the realisation
of an improved customer service. So let’s keep working
at moving the industry forward step by step, learning
new skills and keeping an eye on the vision of the
digital future ahead.
The ET which supports projects is only an intervention
in the life of an asset which has OT systems supporting
it through the whole operational life including repair
and maintenance as shown in Figure 1.
The real benefits of BIM will be realised when the ET
and OT systems are seen to be delivering business
value in the C Suite of organisations. The potential of
converging IT/OT/ET and integrating live data from the
IIoT can now deliver is in some organisations showing
the opportunity ahead.
Understanding the Organisational Information
Requirements to set BIM into context will help in
understanding where real value can be gained and
what information systems and data are required. This
will take time – how many organisations have good
information and data maps? However, don’t lose
heart, geographical maps of the world were pretty
rudimentary in the late 19th century, look at what we
have now and the benefits they deliver.
In the meantime, Better Information Management
(BIM) is still a fundamental underpinning the realisation
of an improved customer service so let’s keep working
at moving the industry forward step by step.
Andrew Cowell
Chair BIM4Water and Engineering Director MWH
Edit pages.indd 64 30/03/2017 10:41

Radar sensor
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Low-cost radar sensor for
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One sensor, all round capability - Reliable level control
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measurement, open water and flood level monitoring.
Edit pages.indd 65 30/03/2017 10:41

• N.S.A.
Represents the interests of
companies associated with
the survey, operation,
maintenance and
renovation of sewers, drains
and pipelines.
• N.S.A.
Acts as a forum for its
members to ensure that
technological
developments go hand in
hand with improved
operational efficiency.
Working to Raise
Industry Standards
Members
Our members range from sole proprietors to divisions
of public companies providing services such as:
• CCTV Inspections
• Sewer Flow Surveys
• Systems survey and Mapping
• Drain and Sewer Cleaning
• Equipment Manufacture
•Training
For more information visit our website: www.sewerage.org
or call Val Gibbens on 020 8330 0123
Standards
Pro-active in setting and
maintaining training
standards within the industry.
Representation on standards
and parliamentary
committees and regular
consultees on a broad range
of Legislative and Regulatory
matters.
NSA A4.qxp_Layout 1 15/01/2016 15:58 Page 1
Harlequin Manufacturing Ltd.
21 Clarehill Road | Moira | Co Armagh | BT67 0PB
T 028 9261 1077 F 028 9261 2672
E info@harlequin-mfg.com
Harlequin MFG Ltd manufacture and deliver Water and Wastewater products all over the world. With an unrivalled reputation for quality Harlequin also
hold ISO Quality Standard Certifications for 9001, 14001 and 18001. You can be assured you have a reliable quality product from Harlequin with over 35
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HydroClear
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HydroStore
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Shallow design
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20-01-2017 British Water Ad .indd 1 24/02/2017 12:57:52
Edit pages.indd 66 30/03/2017 10:41

British Water’s Programme of Innovation
Exchanges has become established as
the most successful way for the supply
chain to meet decision makers within
client organisations, understand what it is
the client is looking for, and win business
through innovation.
At the end of 2016, British Water has completed 25
successful Innovation Exchanges with a wide range
of client organisations including water and sewerage
companies, water only companies, tier 1 contractor/
consultants and other bodies. The success of these
events has allowed British Water to extend the format
into new areas such as government departments and
independent cross-sector organisations.
The first half of 2017 will see the delivery of four
Innovation Exchanges, all of which are ‘firsts’ in their
own way:
• The first British Water Innovation Exchange
with Anglian Water – all 10 water and sewerage
companies in England and Wales will have taken
part in an Innovation Exchange
• An Innovation Exchange with the Singapore Public
Utility Board – The first international client to
participate
• The first Innovation Exchange with Highways
England
• The fifth Innovation Exchange with Southern
Water – the first Client organisation to reach that
milestone
British Water is committed to the Innovation Exchange
programme of events and have ensured that these are
continually developed to ensure optimum success for
both client and supply chain.
“We prefer the Innovation Exchange approach to that
of other events because by the end of the day we
can go away knowing exactly where we stand. The
different focus from one Innovation Exchange to the
next allows us to showcase our innovations to different
clients in different sectors in a very unique way.”
Andy Wade
Secure Meters UK Ltd
“The Innovation Exchange programme provides a
fantastic platform for Southern Water to access leading
edge thinking and innovations that can assist us in
exceeding our customers’ expectations. In addition
the events enable valuable interaction between our
extended and potential supply chain and the key
decision makers with Southern Water.”
Richard Price
Director of Engineering & Construction
Southern Water
Upcoming events can be found by visiting the
British Water event page on our website.
INNOVATION
Edit pages.indd 67 30/03/2017 10:42

EVENTS 2017
January 2017
16-19 UK Pavilion at the International Water Summit, Abu Dhabi
18 British Water UK Forum Winter Meeting, Argent Energy, Ellsmere Port
24 Northern Ireland Water Liaison Visit, Northern Ireland Water, NI
February 2017
2 British Water Winter Reception, House of Lords, London
8 British Water Innovation Exchange with Highways England, Birmingham
14 BIM4Water – Software Vendor Demonstration Day, London
21 Scottish Water Liaison Visit, Scotland
23 British Water Innovation Exchange with Singapore Public Utilities Board, London
March 2017
6 British Water Innovation Exchange with Turkey, London
15 FOG (Fats, Oils and Grease) Conference, Cranfield University
22 Digital Marketing Workshop, Google, London
22-23 Sewerage Infrastructure off-mains workshop, Bristol and Manchester
27 British Water and Water UK Cyber Security Forum, London
28-31 Wasser Berlin, Germany
30 BIM What Next? Successes Today; Vision for Tomorrow, Birmingham
April 2017
6 International Forum Meeting, London
24 British Water Innovation Exchange with Moscow, London
May 2017
1-3 UK Pavilion at Oman Energy and Water, Exhibition and Conference, Oman
12 British Water Innovation Exchange with Anglian Water, Peterborough
23-24 Utility Week Live, Birmingham
28 Welsh Water Liaison Visit, Newport
June 2017
5 Southern Water Liaison Visit, Worthing
7 British Water Innovation Exchange with Southern Water, Brighton
14 British Water Annual Lunch, Westminster Church House, London
21 British Water Innovation Exchange with Bristol Water, Bristol
29 British Water Charity Golf Day, Luton Hoo Golf Club
July 2017
5-6 Wastewater and Sewerage Treatment Expo, Birmingham
6 UK Forum Summer Meeting, Chesterfield
September 2017
12-14 The Water Show, Birmingham
October 2017
12 International Forum Meeting, London
12 British Water International Reception, Ironmongers Hall, London
November 2017
21 Southern Water Liaison Visit, Worthing
December 2017
13 BIM4Water Winter Meeting, WSP, London
Edit pages.indd 68 30/03/2017 10:42

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