This document is a resume for Melissa J. Lescinsky. She has over 20 years of experience in management, operations, risk management, and financial services. Her background includes positions as a Vice President overseeing risk management programs and as a Call Center Manager. She holds a Bachelor's degree in Business Management and Marketing and has worked for several banks, developing programs to improve compliance, reduce expenses, and increase revenue.

1. 463 Nowrytown Road, Saltsburg, PA 15681 • 724.422.3059 • m7102006@gmail.com
Melissa J. Lescinsky
MANAGEMENT / OPERATIONS / BUSINESS DEVELOPMENT/STRATEGY/COMMUNICATIONS/EDUCATION
An accomplishedandversatileleaderwithdemonstratedstrong skills in multiple aspects of management. Through
keenawarenessandcreative problemsolvingabletoquicklysetasolutioninmotion. A hands-onmanager effective
at building team cohesion and collaboration in identifying and addressing plans for personal and corporate
achievement. Workswell independentlyaswell aseffective atbuildingpositive relationshipswithbusinesspartners,
vendors and senior management. Self motivated by successful accomplishment of complex challenges.
Competencies include:
Risk Management General Management Financial Services
 Bank Secrecy Act  Branch Operations  Client Service
 Anti-money Laundering  Project Management  Product Implementation
 Physical Security  Back Office Procedures  Systems Design
 Disaster Preparedness  Call Center Operations  Quality Control
 Fraud Detection/LossPrevention
 Loss recovery
 Policy / Procedures
 Training/Mentoring
 Convenience services
Online/ATM/Mail/telephone
 Revenue Growth&Expense
Reduction
Education Universityof Pittsburgh –Pittsburgh,PA
Bachelor of Science – Business Management - Marketing
Minor – Psychology
Professional Experience
First CommonwealthBank Indiana,PA 4.2000 – 2.2015
Vice President/SecurityOfficer,Legal & Fraud Risk Manager (12.2004 - 2.2015)
Oversawthecompany’sBankSecrecyAct,AntiMoneyLaundering,PhysicalSecurityandFraudRiskmanagementprograms;
aswellastheLegalServicesfunction/team. Providedsocialmediaandwebsitecontent.
▪Achieved90%+ incidentsof crime apprehensionrate.
▪ Upgradedall videosurveillance andalarmpanel equipmentbeloworat approvedbudget.
▪ Consistentlyoperatedbeloworatapprovedannual budgets.
▪ Implementednewand/orrevisedproceduresincludingnew and/orexistingsystemsandvendors toachieve goals
priorto or withindeadlines.
▪ Received nofinesorinfractionsfollowinganyregulatoryexaminations.
▪ Restructuredthe departmentandstreamlinedoperations,resultinginexpense reductionbyareducedworkforce
of 3 FTE’s.
▪ Implementedseveral frauddetectionandmoneylaunderingsoftwaresolutions,resultinginpositiveregulatory
examinationresultsandreducedfinancialfraudloss
▪ Increasedthe Bank’sreceiptof restitutionfollowingfinancial losses(lossrecovery) due tothe development,
management,andexecutionof aneffective criminal pursuitprocedure andextensive financial servicesindustry,
retail,lawenforcementandcourtcolleague contactsforcrosscollaboration.
▪ Developedanddeliveredfraudawarenesspresentationsforthe consumer,elderlyandbusinessaudiences;
resultinginlossprevention,householdandrevenuegrowth,andenhancedclientloyalty.
▪ Developedlegal andcomplaintprocedurestomitigate financialandregulatoryrisks.

2. 463 Nowrytown Road, Saltsburg, PA 15681 • 724.422.3059 • m7102006@gmail.com
Melissa J. Lescinsky
Assistant Vice President/Call Center Manager (4.2000 – 12.2004)
Managed the servicing of inbound calls, online banking/bill payment, VRU and TTY, and responsible for
the implementation of a sales culture and the resulting generation of sales opportunities/revenue growth.
▪ Implementedasalesculture withinthe call centerinvolvingthe following:developedatrainingprogramregarding
the detectionof clientrelationshipexpansionopportunities,overcomingclientobjections,prospecttrackingand
followup. The call centergeneratedannual new deposit&/orloangrowthof a minimumof approximately$1M.
▪ Developedthe voice responseunit(VRU) touchtone telephonemenuof available options.
▪ Developedastaffingstructure involvingcareeradvancementopportunitiesthatreducedturnoverandincreased
employeeretention.
▪ Developedlegal andcomplaintprocedurestosupportalternative deliverychannel clientservice requests(online
banking,fax,mail,telephone andemail).
Parkvale Bank Monroeville,PA 6.1998 – 4.2000
Training Director
▪ Created new training, revised existing training, coordinated, conducted and tracked completed training
programs for: tellers, head tellers, new account representatives and managers.
▪ Designed,testedandimplementedanewtellerplatform.
Dollar Bank Pittsburgh,PA 10.1996 – 6.1998
Floating Retail Services Assistant Manager (10.1997 – 6.1998)
Responsible for daily branch operations, sales goals tracking, goal achievement and sales strategies, and
staff motivation.
▪Developed,executed,managedandcommunicatedprogress/resultsof teamcontestsinordertomeet/exceed
branch goals.
▪Developedandconductedteamclientrelationshipexpansiontrainingsessions.
▪Achievedassignedgoals.
Manager Training Program (10.1996 – 10.1997)
Performedteller,new accountandmanagementresponsibilities. Completed programwithpreferredemphasisin
salesstrategies,motivation,tracking&etc.
PNC Bank Pittsburgh,PA 12.1994 – 9.1996
Sr. Financial ServicesConsultant,Small Business (7.1995 – 9.1996)
Responsible for the servicing of inbound business calls and the generation of new business sales opportunities.
▪Generatedannual newdepositand/orloanconsumerand/orbusinessgrowthinexcessof $1.5M.
Financial ServicesConsultant,Consumer& Business (12.1994 – 7.1995)
Responsible forthe servicingof inboundconsumerandbusinesscallsandthe generationof new businesssales
opportunities.
Kaufmanns Pittsburgh,PA 8.1994 – 12.1994
Department Store

3. 463 Nowrytown Road, Saltsburg, PA 15681 • 724.422.3059 • m7102006@gmail.com
Melissa J. Lescinsky
Account Receivable Representative
Compliedwithregulationswhile performingnegotiationsforrecoveryandfuture creditlimit authorization.