This document is a resume for Melissa J. Lescinsky. She has over 20 years of experience in management, operations, regulatory compliance, and risk management for financial institutions. Her resume lists her education, professional experience including roles as a Marketing Manager, Security Officer, Legal and Fraud Risk Manager, and Call Center Manager. It provides details on her responsibilities and accomplishments in these roles.

1. 463 Nowrytown Road, Saltsburg, PA 15681 • 724.422.3059 • m7102006@gmail.com
Melissa J. Lescinsky
MANAGEMENT / OPERATIONS / REGULATORY COMPLIANCE/RISK MANAGEMENT
BUSINESS DEVELOPMENT/STRATEGY/COMMUNICATIONS/EDUCATION
An accomplished and versatile leader with demonstrated strong skills in multiple aspects of
management. Through keen awareness and creative problem solving able to quickly set a solution in
motion. A hands-onmanager effective at building team cohesion and collaboration in identifying and
addressing plans for personal and corporate achievement. Works well independently as well as
effectiveatbuildingpositive relationshipswithbusinesspartners,vendorsandseniormanagement. Self
motivated by successful accomplishment of complex challenges. Competencies include:
Risk Management General Management Financial Services
 Bank Secrecy Act  Branch Operations  Client Service
 Anti-money Laundering  Project Management  Product Implementation
 Physical Security  Back Office Procedures  Systems Design
 Disaster Preparedness  Call Center Operations  Quality Control
 Fraud Detection/LossPrevention
 Loss recovery
 Policy / Procedures
 Training/Mentoring
 Convenience services
Online/ATM/Mail/telephone
 Revenue Growth&Expense
Reduction
Education University of Pittsburgh –Pittsburgh,PA
Bachelor of Science – Business Management - Marketing
Minor – Psychology
Professional Experience
Indiana First Bank Indiana,PA 10.2015 - Present
Marketing Manager/Social Media Manager
Implementsandmanagesall Marketing&Social Mediaprograms and initiatives.Forexample,radio,
television,newspaper,Face Book,billboardsandetc.Manageswebsite content.Developslegaland
compliantproceduresforherareasof responsibility.Managescontributions/donationrequests.
Preparesboardreports.Analyzesdatatoincrease ROI.
▪ Coordinated a1 yearanniversarycelebrationforabranch thatresultedina minimumof 5 new clients
to the bank andnewmoneyondepositinexcessof 1 milliondollars.

2. ▪ Researched currentandavailable vendorsandmade the necessaryvendorandprocesschanges
reducingexpense tothe Bank.
▪ Enhanced the Bank’sFace Book social mediapresencebyimplementingaconsistentandrelevant
themedFace Bookcontentstrategy.
▪ Ran her firstCD adsin the local newspapers withinacouple of weeksof hire that resultinginexcessof
1 milliondollarsof newmoneyondeposit.
First CommonwealthBank Indiana,PA 4.2000 – 2.2015
Vice President/SecurityOfficer,Legal & Fraud Risk Manager (12.2004 - 2.2015)
Oversawthecompany’sBankSecrecyAct,AntiMoneyLaundering,PhysicalSecurityandFraudRisk
managementprograms;
aswellastheLegalServicesfunction/team.Providedsocialmediaandwebsitecontent.
▪ Achieved90%+ incidentsof crime apprehensionrate.
▪ Upgradedall videosurveillance andalarmpanel equipmentbeloworat approvedbudget.
▪ Consistentlyoperatedbeloworatapprovedannual budgets.
▪ Implementednewand/orrevisedproceduresincludingnew and/orexistingsystemsandvendors to
achieve goalspriortoor withindeadlines.
▪ Received nofinesorinfractionsfollowinganyregulatoryexaminations.
▪ Restructuredthe departmentandstreamlinedoperations,resultinginexpense reductionbyareduced
workforce of 3 FTE’s.
▪ Implementedseveral frauddetectionandmoneylaunderingsoftwaresolutions,resultinginpositive
regulatoryexaminationresultsandreducedfinancial fraudloss.
▪ Increased the Bank’sreceiptof restitutionfollowingfinancial losses(lossrecovery) due tothe
development,management,andexecutionof aneffectivecriminalpursuitprocedureandextensive
financial servicesindustry,retail,lawenforcementandcourtcolleague contactsforcross collaboration.
▪ Developedanddeliveredfraudawarenesspresentationsforthe consumer,elderlyandbusiness
audiences;resultinginlossprevention,householdandrevenue growth,andenhancedclientloyalty.
▪ Developedlegal andcomplaintprocedurestomitigate financialandregulatoryrisks.
Assistant Vice President/Call Center Manager (4.2000 – 12.2004)
Managedtheservicingof inbound calls, online banking/bill payment, VRU and TTY, and responsible for
the implementationof asalescultureandtheresultinggenerationof sales opportunities/revenue growth.
▪ Implementedasalesculture withinthe call centerinvolvingthe following:developedatraining
program regardingthe detectionof clientrelationshipexpansionopportunities,overcomingclient
objections,prospecttrackingandfollowup. The call centergeneratedannual new deposit&/orloan
growthof a minimumof approximately$1M.
▪ Developedthe voice responseunit(VRU) touchtone telephonemenu of available options.

3. ▪ Developedastaffingstructure involvingcareeradvancementopportunitiesthatreducedturnoverand
increasedemployeeretention.
▪ Developedlegal andcomplaintprocedurestosupportalternative deliverychannel clientservice
requests(online banking,fax,mail,telephone andemail).
Parkvale Bank Monroeville,PA 6.1998 – 4.2000
Training Director
▪ Creatednewtraining,revisedexisting training, coordinated, conducted and tracked completed training
programs for: tellers, head tellers, new account representatives and managers.
▪ Designed,testedandimplementedanew tellerplatform.
Dollar Bank Pittsburgh,PA 10.1996 – 6.1998
Floating Retail Services Assistant Manager (10.1997 – 6.1998)
Responsiblefordailybranchoperations, sales goals tracking, goal achievement and sales strategies, and
staff motivation.
▪Developed,executed,managedandcommunicatedprogress/resultsof teamcontestsinorderto
meet/exceedbranchgoals.
▪Developedandconducted teamclientrelationshipexpansiontrainingsessions.
▪Achievedassignedgoals.
Manager Training Program (10.1996 – 10.1997)
Performedteller,new accountandmanagementresponsibilities.Completedprogramwithpreferred
emphasisinsalesstrategies, motivation,tracking&etc.
PNC Bank Pittsburgh,PA 12.1994 – 9.1996
Sr. Financial ServicesConsultant,Small Business (7.1995 – 9.1996)
Responsible for the servicing of inbound business calls and the generation of new business sales
opportunities.
▪Generatedannual newdepositand/orloanconsumerand/orbusinessgrowthinexcessof $1.5M.
Financial ServicesConsultant,Consumer& Business (12.1994 – 7.1995)
Responsible forthe servicingof inboundconsumerandbusinesscallsandthe generation of new
businesssalesopportunities.

4. Kaufmanns Pittsburgh,PA 8.1994 – 12.1994
Department Store
Account Receivable Representative
Compliedwithregulationswhile performingnegotiationsforrecoveryandfuture creditlimit
authorization.