This document discusses reward and recognition programs within HR. It begins by defining reward and the components of incentives and recognition. It then discusses current practices, with 45% of HR professionals having programs in place while 55% do not. Common challenges include insufficient communication and measuring impact. The document recommends leveraging tools to effectively manage programs and determine if objectives are being achieved. It argues that reward programs can achieve business goals like higher revenues and engage employees. Finally, it promotes defining a strategic reward approach that considers short, medium and long-term rewards.

1. REWARD WITHIN
THE HR COMMUNITY
Jamie Mackenzie
Marketing Director

2. A
G
E
N
D
A
1. Incentive and recognition today
2. Reward for now, tomorrow and
the future
3. Sodexo rewards in practice
4. Summary
2 – Reward within the HR Community - Jamie Mackenzie

3. Defining Reward
“A reward programme that is easily
communicated across the business;
managers use it daily to motivate and
engage their staff with flexible / engaging
communications tools; and it can be easily
linked to key HR goals and objectives”
Incentive and recognition are components
of reward:
76%Of those practising reward says this
describes their ideal programme
Incentives Recognition
Designed to encourage people
to achieve pre-defined
objectives or targets
Designed to reinforce
behaviours on the job. In some
cases it is not pre-defined, like
on the spot awards

4. ■ 45% Practitioners
HR professionals with programmes already in
place
■ 14% Planners
HR professionals intending to introduce a
programme
■ 41% Non-practitioners
HR professionals without a programme and no
plans to introduce one
4 –
55%of HR professionals have no
reward programme in place
I&R in practice
Reward within the HR Community - Jamie Mackenzie

5. Common challenges
5 –
No impact without communication
■ Main challenge for ‘Practitioners’ is communicating the programme
■ Larger companies often have a widespread employee demographic, affecting communication channels
■ Wide range of tools needed to communicate to whole workforce – both online and technology-based media
■ Visibility across multiple sites
63% insufficient senior
management time devoted to
incentives
63% measuring the impact of
rewards on staff behaviour and
morale
56% lack of clarity
concerning objectives for staff
incentives
Reward within the HR Community - Jamie Mackenzie

6. Having the right tools in place to effectively
manage and communicate I&R is key. Without
these, it is difficult to determine whether the
programme is achieving the company’s objectives.
6 –
44%of ‘non-practitioners’ think the
portfolio of reward tools used are
too basic or narrow
Leveraging tools to deliver effective I&R
■ Information systems
‘Dashboards’, online reporting tools and automated
tracking of performance and rewards take up
■ Communication toolkits
Online catalogues, apps, newsletters, briefings, product
updates & social media tools
■ Proving ROI
Demonstrating value to senior management; activity
reports, ROI calculators, benchmarking tools,
engagement surveys
Reward within the HR Community - Jamie Mackenzie

7. Why implement an I&R programme?
7 –
Achieve core business KPIs
■ It’s proven that annual company objectives such as
corporate revenues and KPIs are higher in organisations
who actively reward their staff.
1.
3.
2.
6.6%Higher annual revenue achieved by
companies who provide non-cash
incentive & recognition
4. Engage employees
■ 86% of employees said that recognition for good work was
one of the most important aspects of working life.
■ 90% of employees said recognition programmes motivate
them to do their job.
Promote your company values
■ Individuals who are rewarded feel proud and more likely to
spread the word to family and friends, promoting your
business outside of its direct circle.
Be memorable
■ Recipient is likely to think about your business whenever
they think about or use their reward.
Reward within the HR Community - Jamie Mackenzie

8. VIDEO
8 – Reward within the HR Community - Jamie Mackenzie

9. Redefining reward for now, tomorrow and the future
REWARD FOR NOW
Rewarding on ad-hoc basis
Gift card and vouchers
REWARD FOR
TOMORROW
Rewarding as part of a strategic
reward programme
Online reward platform
REWARD FOR THE
FUTURE
Rewarding long term individual
objectives and performance
Financial planning tool

10. SODEXO GLOBALLY
10 –
Europe’s largest I&R
provider
Global programme roll-
out capability
Active across all
industries
Reward within the HR Community - Jamie Mackenzie

11. Conclusion
11 –
55% of companies do
not practice I&R
63% find communication
to be the biggest challenge
6.6% higher revenues
achieved in companies who
practice I&R
Define your strategy …
Reward within the HR Community - Jamie Mackenzie
86% …
of employees say
recognition for good work is
critical in their working life
REWARD FOR
THE FUTURE
REWARD
FOR NOW
REWARD FOR
TOMORROW

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