Yukon EMS
Helicopter Operations
Procedures
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Project Overview
Background
• Whitehorse Medevac program
• Community remote response current state
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Objectives
• Review current practices,
policies/procedures, guidelines
• Review current training program
(medevac/community)
• Review current equipment listing
• Identify industry best practice principles
• Present specific deliverables
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Deliverables
• Recommendations for best practice principles to
ensure a risk mitigation strategy that meets the
service mandate of YEMS.
• Recommendations for revised policies,
procedures, guidelines, process flow
• Recommendations for training for rotor wing
operations
• Recommendations for minimum equipment listings
for rotor wing operations
• Recommendations for a comprehensive program
that integrates with all emergency services to meet
the YEMS mandate of service delivery
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Guiding Principles
• When in Doubt … Drive!
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Guiding Principles
• When in Doubt … Drive!
• YEMS is NOT a rescue organization
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Guiding Principles
• When in Doubt … Drive!
• YEMS is NOT a rescue organization
• YEMS is a basic life support provider
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Guiding Principles
• When in Doubt … Drive!
• YEMS is NOT a rescue organization
• YEMS is a basic life support provider
• A helicopter response is NOT a Medevac
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Risk Framework
• Risk Management Theory
• Risks and Hazards
• Justified Risks
• Procedures vs. Training
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Yukon EMS
What Are The Risks?
Vibrant, Healthy & Sustainable Yukon Communities
• February 8, 2008 2150 hours…
– Ontario Air Ambulance Flight Operations
Centre notified of a multi-system trauma
patient in Temagami, Ontario. BLS on scene
requests medevac to Level 1 Trauma Facility
– Within 15 minutes 7798 departs Sudbury for a
28 minute flight to Snake Lake helipad,
weather at the time clear skies, operating
under VFR to an established helipad.
Yukon EMS
What Are The Risks?
• At 2228 hours – 7798 advises Flight
Operations Centre that they are on final for
Snake Lake helipad and are in sight of the
land ambulance
• At 2231 hours – Ontario Air Ambulance
Flight Operations Centre receives an
emergency notification from the land
ambulance that 7798 has crashed on
approach to the helipad.
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
What Are The Risks?
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
YEMS Training Problems
• The BIG Training Problem
• Realities of Remote Response
• Training required for Helicopter Responder
• Pro QA or not Pro QA
• Pilot and YEMS Personnel Interaction
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Situational Awareness
“Situational Awareness involves being aware
of what is happening around you to
understand how information, events, and
your own actions will impact your goals and
objectives. Lacking SA or having
inadequate SA has been identified as one of
the primary factors in accidents”
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
EMS Personnel on
Helicopters without a patient
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Risk reducing EMS Interaction
with Flight Crew
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Helicopter Specific PPE
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Yukon EMS
Hover Exits and Entries
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Yukon EMS
Insertion vs. Recovery
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Yukon EMS
Transportation of Remote Low
Acuity patients
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Scene Safety Evaluation in
Remote Operations
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Verifying Helicopter Safety
Margins
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Yukon EMS
Weather
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Weight and Centre of Gravity
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Night
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Transport of Other Agencies
Personnel
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Yukon EMS
Single Practitioner Missions
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Yukon EMS
One Way Missions
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Yukon EMS
Communications in Remote
Locations
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
The ERCO is the Risk
Manager
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Yukon EMS
Current Decision Flow
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Yukon EMS
Proposed Decision Flow
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Project Risk Assumptions/Constraints
No. Risk Description Effect Probability Planned Mitigation
1
There are insufficient funds
allocated for training crews to
meet the HOP requirements
Critical High Delay until funding available
2
There are insufficient funds
allocated for equipment to
meet the HOP requirements
Critical Moderate
Implement HOP to the
maximum extent possible
with the equipment available
3
There are insufficient funds
allocated for implementing the
HOP
Critical Low Delay until funding available
4
The HOP is not approved by
YEMS management
Critical Moderate None
5
The HOP is not accepted and/or
integrated by current crews
Critical Moderate
Develop a more robust
training program
6
The training level required by
the HOP is not sustained
Critical Low
Develop a more robust
training program
7
Continuous improvement is not
used to develop and refine the
HOP
Marginal Low
Assign continuous
improvement of HOP to one
or more YEMS staff
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Beta Testing and Continuous
Improvement
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Yukon EMS
Recommendations for
Improvement
• Standing Offer Agreements
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Recommendations for
Improvement
• Standing Offer Agreements
• Training
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Recommendations for
Improvement
• Standing Offer Agreements
• Training
• Equipment
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Implementation Strategy
• Review and Beta Testing
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Implementation Strategy
• Review and Beta Testing
• Staff Assignment
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Implementation Strategy
• Review and Beta Testing
• Staff Assignment
• Release and Roll-Out
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
The New Decision Matrix
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
How to Use the Decision Matrix
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Yukon EMS
How to Use the Decision Matrix
• Safe Landing Zone
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Yukon EMS
How to Use the Decision Matrix
• Safe Landing Zone
• Practicable
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
How to Use the Decision Matrix
• Safe Landing Zone
• Practicable
• Patient Severity/Condition/Potential to
Deterriorate
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
How to Use the Decision Matrix
• Safe Landing Zone
• Practicable
• Patient Severity/Condition/Potential to
Deterriorate
• Closest crew vs. most appropriate crew
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Flight Preparation Form
Helicopter Registration: Type and Model
Pilot in Command: YEMS Crew:
YEMS Call Number: ERCO:
Description Calculation Result
A YEMS Maximum Gross Weight AFM Max Gross x .9 Lbs.
B Crew, patient and all YEMS gear actual
weight (do NOT estimate, use a scale) Lbs.
C Gross Weight at Takeoff from origin Lbs.
D Anticipated patient weight Lbs.
E Gross Weight at takeoff from scene Lbs.
F Hover in Ground Effect at origin Gross Weight per AFM Lbs.
G Hover in Ground Effect at scene Gross Weight per AFM Lbs.
H Worst weather forecast during flight
(MVFR is less than 3000’ and 5sm)
Circle yes or no.
Ceiling = __________
Visibility = _________
MVFR:
YES NO
PiIot in Command Signature: YEMS ERCO or Crew Signature
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Risk Assessment Tool (RAT)
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Equipment
• Rotor Response Bag
• Overnight Survival Kit
Vibrant, Healthy & Sustainable Yukon Communities
Yukon EMS
Vibrant, Healthy & Sustainable Yukon Communities

Medivac safety helecopter opperations

  • 1.
    Yukon EMS Helicopter Operations Procedures Vibrant,Healthy & Sustainable Yukon Communities
  • 2.
    Yukon EMS Project Overview Background •Whitehorse Medevac program • Community remote response current state Vibrant, Healthy & Sustainable Yukon Communities
  • 3.
    Yukon EMS Objectives • Reviewcurrent practices, policies/procedures, guidelines • Review current training program (medevac/community) • Review current equipment listing • Identify industry best practice principles • Present specific deliverables Vibrant, Healthy & Sustainable Yukon Communities
  • 4.
    Yukon EMS Deliverables • Recommendationsfor best practice principles to ensure a risk mitigation strategy that meets the service mandate of YEMS. • Recommendations for revised policies, procedures, guidelines, process flow • Recommendations for training for rotor wing operations • Recommendations for minimum equipment listings for rotor wing operations • Recommendations for a comprehensive program that integrates with all emergency services to meet the YEMS mandate of service delivery Vibrant, Healthy & Sustainable Yukon Communities
  • 5.
    Yukon EMS Guiding Principles •When in Doubt … Drive! Vibrant, Healthy & Sustainable Yukon Communities
  • 6.
    Yukon EMS Guiding Principles •When in Doubt … Drive! • YEMS is NOT a rescue organization Vibrant, Healthy & Sustainable Yukon Communities
  • 7.
    Yukon EMS Guiding Principles •When in Doubt … Drive! • YEMS is NOT a rescue organization • YEMS is a basic life support provider Vibrant, Healthy & Sustainable Yukon Communities
  • 8.
    Yukon EMS Guiding Principles •When in Doubt … Drive! • YEMS is NOT a rescue organization • YEMS is a basic life support provider • A helicopter response is NOT a Medevac Vibrant, Healthy & Sustainable Yukon Communities
  • 9.
    Yukon EMS Risk Framework •Risk Management Theory • Risks and Hazards • Justified Risks • Procedures vs. Training Vibrant, Healthy & Sustainable Yukon Communities
  • 10.
    Yukon EMS What AreThe Risks? Vibrant, Healthy & Sustainable Yukon Communities • February 8, 2008 2150 hours… – Ontario Air Ambulance Flight Operations Centre notified of a multi-system trauma patient in Temagami, Ontario. BLS on scene requests medevac to Level 1 Trauma Facility – Within 15 minutes 7798 departs Sudbury for a 28 minute flight to Snake Lake helipad, weather at the time clear skies, operating under VFR to an established helipad.
  • 11.
    Yukon EMS What AreThe Risks? • At 2228 hours – 7798 advises Flight Operations Centre that they are on final for Snake Lake helipad and are in sight of the land ambulance • At 2231 hours – Ontario Air Ambulance Flight Operations Centre receives an emergency notification from the land ambulance that 7798 has crashed on approach to the helipad. Vibrant, Healthy & Sustainable Yukon Communities
  • 12.
    Yukon EMS What AreThe Risks? Vibrant, Healthy & Sustainable Yukon Communities
  • 13.
    Yukon EMS YEMS TrainingProblems • The BIG Training Problem • Realities of Remote Response • Training required for Helicopter Responder • Pro QA or not Pro QA • Pilot and YEMS Personnel Interaction Vibrant, Healthy & Sustainable Yukon Communities
  • 14.
    Yukon EMS Situational Awareness “SituationalAwareness involves being aware of what is happening around you to understand how information, events, and your own actions will impact your goals and objectives. Lacking SA or having inadequate SA has been identified as one of the primary factors in accidents” Vibrant, Healthy & Sustainable Yukon Communities
  • 15.
    Yukon EMS EMS Personnelon Helicopters without a patient Vibrant, Healthy & Sustainable Yukon Communities
  • 16.
    Yukon EMS Risk reducingEMS Interaction with Flight Crew Vibrant, Healthy & Sustainable Yukon Communities
  • 17.
    Yukon EMS Helicopter SpecificPPE Vibrant, Healthy & Sustainable Yukon Communities
  • 18.
    Yukon EMS Hover Exitsand Entries Vibrant, Healthy & Sustainable Yukon Communities
  • 19.
    Yukon EMS Insertion vs.Recovery Vibrant, Healthy & Sustainable Yukon Communities
  • 20.
    Yukon EMS Transportation ofRemote Low Acuity patients Vibrant, Healthy & Sustainable Yukon Communities
  • 21.
    Yukon EMS Scene SafetyEvaluation in Remote Operations Vibrant, Healthy & Sustainable Yukon Communities
  • 22.
    Yukon EMS Verifying HelicopterSafety Margins Vibrant, Healthy & Sustainable Yukon Communities
  • 23.
    Yukon EMS Weather Vibrant, Healthy& Sustainable Yukon Communities
  • 24.
    Yukon EMS Weight andCentre of Gravity Vibrant, Healthy & Sustainable Yukon Communities
  • 25.
    Yukon EMS Night Vibrant, Healthy& Sustainable Yukon Communities
  • 26.
    Yukon EMS Transport ofOther Agencies Personnel Vibrant, Healthy & Sustainable Yukon Communities
  • 27.
    Yukon EMS Single PractitionerMissions Vibrant, Healthy & Sustainable Yukon Communities
  • 28.
    Yukon EMS One WayMissions Vibrant, Healthy & Sustainable Yukon Communities
  • 29.
    Yukon EMS Communications inRemote Locations Vibrant, Healthy & Sustainable Yukon Communities
  • 30.
    Yukon EMS The ERCOis the Risk Manager Vibrant, Healthy & Sustainable Yukon Communities
  • 31.
    Yukon EMS Current DecisionFlow Vibrant, Healthy & Sustainable Yukon Communities
  • 32.
    Yukon EMS Proposed DecisionFlow Vibrant, Healthy & Sustainable Yukon Communities
  • 33.
    Yukon EMS Project RiskAssumptions/Constraints No. Risk Description Effect Probability Planned Mitigation 1 There are insufficient funds allocated for training crews to meet the HOP requirements Critical High Delay until funding available 2 There are insufficient funds allocated for equipment to meet the HOP requirements Critical Moderate Implement HOP to the maximum extent possible with the equipment available 3 There are insufficient funds allocated for implementing the HOP Critical Low Delay until funding available 4 The HOP is not approved by YEMS management Critical Moderate None 5 The HOP is not accepted and/or integrated by current crews Critical Moderate Develop a more robust training program 6 The training level required by the HOP is not sustained Critical Low Develop a more robust training program 7 Continuous improvement is not used to develop and refine the HOP Marginal Low Assign continuous improvement of HOP to one or more YEMS staff Vibrant, Healthy & Sustainable Yukon Communities
  • 34.
    Yukon EMS Beta Testingand Continuous Improvement Vibrant, Healthy & Sustainable Yukon Communities
  • 35.
    Yukon EMS Recommendations for Improvement •Standing Offer Agreements Vibrant, Healthy & Sustainable Yukon Communities
  • 36.
    Yukon EMS Recommendations for Improvement •Standing Offer Agreements • Training Vibrant, Healthy & Sustainable Yukon Communities
  • 37.
    Yukon EMS Recommendations for Improvement •Standing Offer Agreements • Training • Equipment Vibrant, Healthy & Sustainable Yukon Communities
  • 38.
    Yukon EMS Implementation Strategy •Review and Beta Testing Vibrant, Healthy & Sustainable Yukon Communities
  • 39.
    Yukon EMS Implementation Strategy •Review and Beta Testing • Staff Assignment Vibrant, Healthy & Sustainable Yukon Communities
  • 40.
    Yukon EMS Implementation Strategy •Review and Beta Testing • Staff Assignment • Release and Roll-Out Vibrant, Healthy & Sustainable Yukon Communities
  • 41.
    Yukon EMS The NewDecision Matrix Vibrant, Healthy & Sustainable Yukon Communities
  • 42.
    Yukon EMS How toUse the Decision Matrix Vibrant, Healthy & Sustainable Yukon Communities
  • 43.
    Yukon EMS How toUse the Decision Matrix • Safe Landing Zone Vibrant, Healthy & Sustainable Yukon Communities
  • 44.
    Yukon EMS How toUse the Decision Matrix • Safe Landing Zone • Practicable Vibrant, Healthy & Sustainable Yukon Communities
  • 45.
    Yukon EMS How toUse the Decision Matrix • Safe Landing Zone • Practicable • Patient Severity/Condition/Potential to Deterriorate Vibrant, Healthy & Sustainable Yukon Communities
  • 46.
    Yukon EMS How toUse the Decision Matrix • Safe Landing Zone • Practicable • Patient Severity/Condition/Potential to Deterriorate • Closest crew vs. most appropriate crew Vibrant, Healthy & Sustainable Yukon Communities
  • 47.
    Yukon EMS Flight PreparationForm Helicopter Registration: Type and Model Pilot in Command: YEMS Crew: YEMS Call Number: ERCO: Description Calculation Result A YEMS Maximum Gross Weight AFM Max Gross x .9 Lbs. B Crew, patient and all YEMS gear actual weight (do NOT estimate, use a scale) Lbs. C Gross Weight at Takeoff from origin Lbs. D Anticipated patient weight Lbs. E Gross Weight at takeoff from scene Lbs. F Hover in Ground Effect at origin Gross Weight per AFM Lbs. G Hover in Ground Effect at scene Gross Weight per AFM Lbs. H Worst weather forecast during flight (MVFR is less than 3000’ and 5sm) Circle yes or no. Ceiling = __________ Visibility = _________ MVFR: YES NO PiIot in Command Signature: YEMS ERCO or Crew Signature Vibrant, Healthy & Sustainable Yukon Communities
  • 48.
    Yukon EMS Risk AssessmentTool (RAT) Vibrant, Healthy & Sustainable Yukon Communities
  • 49.
    Yukon EMS Equipment • RotorResponse Bag • Overnight Survival Kit Vibrant, Healthy & Sustainable Yukon Communities
  • 50.
    Yukon EMS Vibrant, Healthy& Sustainable Yukon Communities