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Case Study


                                             Bloomington Hospital
                                             Medication dispensing cabinets play key role
                                             in putting Bloomington at leading edge of
                                             patient safety

                                             Overview                                     Challenges

At a Glance                                  As a leading hospital in Indiana,            Prior to installing AcuDose-Rx medication
                                             Bloomington Hospital enhances health         dispensing cabinets, Bloomington faced
Bloomington Hospital                         by advancing the art and science of          several challenges specific to medication
Bloomington, IN                              medicine through the use of new              distribution on the nursing units:
                                             technologies, procedures and care.
Bloomington Hospital has been innovative
                                                                                          •	 Medication	distribution	and	
in providing quality health care to south
                                             Prior to having any automation                  administration was subject to human
central Indiana communities for more than
a century. Bloomington Hospital is a not-    technology, Bloomington developed               error without an automated system
for-profit organization and has a patient    a comprehensive medication safety            •	 Turnaround	times	between	order	
base of 413,000 in 10 counties.              strategy to dramatically improve the            written and medication received were
                                             safety of the medication process from           perceived as too long by our nursing
Solution Spotlight                           the distribution center to the                  customers
– AcuDose-Rx®                                bedside. The strategy was comprised          •	 There	was	no	real-time	automated	
                                             of four key elements—patient safety,            tracking of medication usage,
Other Automation Solutions                   nursing workflow, pharmacy productivity         overrides and controlled substance
                                             and physician medication use. And when          discrepancies
– NarcStation™
                                             the focus was on a combination of            •	 There	were	space	issues	for	
– Horizon Meds Manager™
                                             pharmacy productivity, nursing workflow         medication storage
– MedCarousel®                               and patient safety, that’s where             •	 Relationship	between	pharmacy	and	
                                             AcuDose-Rx medication dispensing                nursing was strained
Results                                      cabinets fit seamlessly into the strategy.
– Dispense over one million doses a year                                                  Melby explained that everything at that
– Medication selection errors reduced from   “Our overarching goal for this project       time was manual, from the pharmacy
  3700/year to 600/year with AcuDose-Rx      was to use technology to ensure that our     technician picking the patient specific
– Missing doses reduced from 150/day to      processes were putting us at the leading     and floor stock medications, to the nurse
  to less than 25/day with AcuDose-Rx        edge of patient safety in the medication     dispensing and administering them. The
– After implementing automation,             use process,” explained Michael Melby,       nurses picked medications from patient
  turnaround time from order receipt to      director of pharmacy at Bloomington          specific, 24-hour supply drawers, and
  medication availability was reduced from   Hospital. “And when we chose to              the safety control was a visual check.
  90 minutes to seven minutes                implement McKesson Automation                The nurses would reconcile controlled
– Improved nursing satisfaction              solutions, we had the highest level of       substances at the end of each shift.
– Stronger pharmacy-nursing relationship     patient care and safety in mind. All of
                                             the solutions we currently use, especially   “With a manual process, there’s always a
                                             our AcuDose-Rx medication dispensing         potential for human error, and that was
                                             cabinets, provide us that.”                  a huge concern.” added Melby. “Our




Automation Solutions
Bloomington Hospital




                                           nurses would also spend a significant                                 added safety check and assurance that
                                           time tracking down missing or misplaced                               they are dispensing the right medication
                                           medications which meant more calls                                    for the right patient. Bloomington
                                           to pharmacy and less time spent with                                  Hospital dispenses over 1 million doses of
                                           patients.”                                                            medication per year. According to Melby,
“The nurses know they can count on                                                                               medication selection errors decreased
AcuDose-Rx. The system is very reliable,   Answers                                                               from 3700 per year prior to AcuDose-Rx
easy to use, and the nurses know that                                                                            to 600 per year after AcuDose-Rx.
                                           As part of the medication safety
they always have the medications they
                                           strategy, Bloomington implemented                                     The system automatically tracks
need, when they need them.”                65 AcuDose-Rx cabinets in 26 nursing                                  medication use, patient charges,
                                           units. AcuDose-Rx has made a significant                              inventory levels, overrides and controlled
                                           impact on the hospital by streamlining                                substance discrepancies. Bloomington
Michael Melby, MS, FASHP                   pharmacy and nursing workflow,                                        has realized a significant reduction in
Director of Pharmacy                       improving patient safety, increasing                                  missing medications and stock outs.
                                           charge capture and improving the                                      Missing doses went from 150 per day
Bloomington Hospital
                                           relationship between pharmacy and                                     prior to AcuDose-Rx to less than 25 after
                                           nursing.                                                              AcuDose-Rx. Inventory stock outs per
                                                                                                                 week were reduced by 50 percent.
                                           “Since we’ve implemented AcuDose-Rx,
                                           we have a stronger relationship with our                              Additionally, the capacity of the cabinet
                                           nursing colleagues,” explained Melby.                                 is a big benefit for Bloomington. With
                                           “Now we have a shared workflow. It’s                                  AcuDose-Rx cabinets, the pharmacy is
                                           no longer us versus them. We work                                     able to provide 96 percent of the first
                                           together as a team.”                                                  dose and maintenance medications
                                                                                                                 needed by nursing with an average 7
                                           The nurses at Bloomington, along with                                 minute turnaround time from order
                                           the pharmacy, have been extremely                                     receipt to medication availability.
                                           satisfied with the AcuDose-Rx cabinets.                               This compares to an average of 90
                                           He added, “The nurses know they                                       minutes prior to automation. Previously
                                           can count on AcuDose-Rx. The system                                   nursing saw the pharmacy as a barrier
                                           is very reliable, easy to use, and the                                to getting the patient’s needed
                                           nurses know that they always have the                                 medication. Now the pharmacy is seen
                                           medications they need, when they need                                 as a facilitator.
                                           them.”
                                                                                                                 “AcuDose-Rx has been a great addition
                                           For the nurses, the workflow is simple.                               to our hospital. We have improved
                                           They log in and the cabinet points them                               patient safety and are reaching our
                                           to the correct medication for a specific                              medication dispensing goals,” concluded
                                           patient. This also gives the nurse the                                Melby.




McKesson Automation Solutions
500 Cranberry Woods Drive
Cranberry Township, PA 16066               © 2010 McKesson Corporation product and service names listed herein which bear the ® and ™ symbols are registered with the U.S. Patent
(724) 741-8000                             and Trademark Office. All other product and service names are protected by non-registered trademarks or service marks, respectively.

www.mckesson.com                           AUTO188_2/10

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Medication dispensing cabinets play key role in putting Bloomington at leading edge of patient safety

  • 1. Case Study Bloomington Hospital Medication dispensing cabinets play key role in putting Bloomington at leading edge of patient safety Overview Challenges At a Glance As a leading hospital in Indiana, Prior to installing AcuDose-Rx medication Bloomington Hospital enhances health dispensing cabinets, Bloomington faced Bloomington Hospital by advancing the art and science of several challenges specific to medication Bloomington, IN medicine through the use of new distribution on the nursing units: technologies, procedures and care. Bloomington Hospital has been innovative • Medication distribution and in providing quality health care to south Prior to having any automation administration was subject to human central Indiana communities for more than a century. Bloomington Hospital is a not- technology, Bloomington developed error without an automated system for-profit organization and has a patient a comprehensive medication safety • Turnaround times between order base of 413,000 in 10 counties. strategy to dramatically improve the written and medication received were safety of the medication process from perceived as too long by our nursing Solution Spotlight the distribution center to the customers – AcuDose-Rx® bedside. The strategy was comprised • There was no real-time automated of four key elements—patient safety, tracking of medication usage, Other Automation Solutions nursing workflow, pharmacy productivity overrides and controlled substance and physician medication use. And when discrepancies – NarcStation™ the focus was on a combination of • There were space issues for – Horizon Meds Manager™ pharmacy productivity, nursing workflow medication storage – MedCarousel® and patient safety, that’s where • Relationship between pharmacy and AcuDose-Rx medication dispensing nursing was strained Results cabinets fit seamlessly into the strategy. – Dispense over one million doses a year Melby explained that everything at that – Medication selection errors reduced from “Our overarching goal for this project time was manual, from the pharmacy 3700/year to 600/year with AcuDose-Rx was to use technology to ensure that our technician picking the patient specific – Missing doses reduced from 150/day to processes were putting us at the leading and floor stock medications, to the nurse to less than 25/day with AcuDose-Rx edge of patient safety in the medication dispensing and administering them. The – After implementing automation, use process,” explained Michael Melby, nurses picked medications from patient turnaround time from order receipt to director of pharmacy at Bloomington specific, 24-hour supply drawers, and medication availability was reduced from Hospital. “And when we chose to the safety control was a visual check. 90 minutes to seven minutes implement McKesson Automation The nurses would reconcile controlled – Improved nursing satisfaction solutions, we had the highest level of substances at the end of each shift. – Stronger pharmacy-nursing relationship patient care and safety in mind. All of the solutions we currently use, especially “With a manual process, there’s always a our AcuDose-Rx medication dispensing potential for human error, and that was cabinets, provide us that.” a huge concern.” added Melby. “Our Automation Solutions
  • 2. Bloomington Hospital nurses would also spend a significant added safety check and assurance that time tracking down missing or misplaced they are dispensing the right medication medications which meant more calls for the right patient. Bloomington to pharmacy and less time spent with Hospital dispenses over 1 million doses of patients.” medication per year. According to Melby, “The nurses know they can count on medication selection errors decreased AcuDose-Rx. The system is very reliable, Answers from 3700 per year prior to AcuDose-Rx easy to use, and the nurses know that to 600 per year after AcuDose-Rx. As part of the medication safety they always have the medications they strategy, Bloomington implemented The system automatically tracks need, when they need them.” 65 AcuDose-Rx cabinets in 26 nursing medication use, patient charges, units. AcuDose-Rx has made a significant inventory levels, overrides and controlled impact on the hospital by streamlining substance discrepancies. Bloomington Michael Melby, MS, FASHP pharmacy and nursing workflow, has realized a significant reduction in Director of Pharmacy improving patient safety, increasing missing medications and stock outs. charge capture and improving the Missing doses went from 150 per day Bloomington Hospital relationship between pharmacy and prior to AcuDose-Rx to less than 25 after nursing. AcuDose-Rx. Inventory stock outs per week were reduced by 50 percent. “Since we’ve implemented AcuDose-Rx, we have a stronger relationship with our Additionally, the capacity of the cabinet nursing colleagues,” explained Melby. is a big benefit for Bloomington. With “Now we have a shared workflow. It’s AcuDose-Rx cabinets, the pharmacy is no longer us versus them. We work able to provide 96 percent of the first together as a team.” dose and maintenance medications needed by nursing with an average 7 The nurses at Bloomington, along with minute turnaround time from order the pharmacy, have been extremely receipt to medication availability. satisfied with the AcuDose-Rx cabinets. This compares to an average of 90 He added, “The nurses know they minutes prior to automation. Previously can count on AcuDose-Rx. The system nursing saw the pharmacy as a barrier is very reliable, easy to use, and the to getting the patient’s needed nurses know that they always have the medication. Now the pharmacy is seen medications they need, when they need as a facilitator. them.” “AcuDose-Rx has been a great addition For the nurses, the workflow is simple. to our hospital. We have improved They log in and the cabinet points them patient safety and are reaching our to the correct medication for a specific medication dispensing goals,” concluded patient. This also gives the nurse the Melby. McKesson Automation Solutions 500 Cranberry Woods Drive Cranberry Township, PA 16066 © 2010 McKesson Corporation product and service names listed herein which bear the ® and ™ symbols are registered with the U.S. Patent (724) 741-8000 and Trademark Office. All other product and service names are protected by non-registered trademarks or service marks, respectively. www.mckesson.com AUTO188_2/10