The document is a resume for Vaughn Moler that highlights their experience in customer service management, event management, project management, and mediation. Moler has over 20 years of experience developing customer service programs, marketing initiatives, and training programs. They are skilled in analyzing problems, resolving issues, and implementing solutions to increase efficiencies. Their career includes roles as a senior mediator, flight attendant, and arbitrator where they successfully negotiated resolutions in over 8,000 contractual grievances.