1. Career ObjectivesCareer Objectives
ProfileProfile
Professional experienceProfessional experience
MD.MD. Mahadi HasanMahadi Hasan
Mohua-06, CERDI staff Quarter, CERDI, Gazipur- 1701Mohua-06, CERDI staff Quarter, CERDI, Gazipur- 1701
Cell:Cell: +880 1719218933+880 1719218933
E-mail:E-mail: mahadi048@gmail.commahadi048@gmail.com
To learn & work in a challenging environment with ample prospects for growth in a well-To learn & work in a challenging environment with ample prospects for growth in a well-
reputed organization. A strong desire to work & build a career in a key independent decisionreputed organization. A strong desire to work & build a career in a key independent decision
making position.making position.
I have worked with two multinational Companies in Customer service and in e-Commerce
department. I have always achieved my target with my honesty and hard work along with the
cooperation of my superiors and team mates. I have got the confidence and ability to achieve
any reachable challenges.
Educational QualificationsEducational Qualifications
Masters of Business Administration (MBA):Masters of Business Administration (MBA): Major – Marketing, CGPA- 3.27Major – Marketing, CGPA- 3.27
South East University (SEU),Dhaka.South East University (SEU),Dhaka.
Bachelor of Business Administration (BBA):Bachelor of Business Administration (BBA): Major – Marketing, CGPA – 3.47Major – Marketing, CGPA – 3.47
IUBAT – International University of Business Agriculture and Technology, Dhaka.IUBAT – International University of Business Agriculture and Technology, Dhaka.
Higher Secondary Certificate (HSC):Higher Secondary Certificate (HSC): Group – Business Studies, GPA – 4.00Group – Business Studies, GPA – 4.00
Gazipur Cantonment Board College, Gazipur.Gazipur Cantonment Board College, Gazipur.
Secondary School Certificate (SSC):Secondary School Certificate (SSC): Group – Business Studies, GPA – 4.31Group – Business Studies, GPA – 4.31
Rani Bilashmoni Govt. Boys High School, Gazipur.Rani Bilashmoni Govt. Boys High School, Gazipur.
1. DHL Worldwide Express (BD) Pvt. Ltd.1. DHL Worldwide Express (BD) Pvt. Ltd.
Contact Centre Executive, Started from 27Contact Centre Executive, Started from 27thth
May 2015:May 2015:
1.1. Selling and Informing Customers about Products and ServicesSelling and Informing Customers about Products and Services
2.2. Providing information of individual shipment/parcel details.Providing information of individual shipment/parcel details.
3.3. Informing and advising the procedure to send and receive any package toInforming and advising the procedure to send and receive any package to
and from abroad.and from abroad.
4.4. Track and following up package and internal personnel for assignedTrack and following up package and internal personnel for assigned
issues..issues..
5.5. Achieving Sales target and KPIAchieving Sales target and KPI
2. DHL Worldwide Express (BD) Pvt. Ltd.2. DHL Worldwide Express (BD) Pvt. Ltd.
E-Commerce officer, From 20E-Commerce officer, From 20thth
October 2013 to 26October 2013 to 26thth
May 2015 :May 2015 :
1.1. Selling and deploy E-commerce tools (Software and Web base) to clientsSelling and deploy E-commerce tools (Software and Web base) to clients
2.2. Training the clients.Training the clients.

2. StrengthStrength
SkillsSkills
Personal DetailsPersonal Details
3.3. Providing solution and trouble shooting of software and HardwareProviding solution and trouble shooting of software and Hardware
4.4. Serving clients live and over phoneServing clients live and over phone
5.5. Monitoring clients usages and taking feedbackMonitoring clients usages and taking feedback
6.6. Achieving the targeted KPIAchieving the targeted KPI
3. Banglalink (Orascom Telecom Bangladesh Ltd.)3. Banglalink (Orascom Telecom Bangladesh Ltd.)
Careline Officer, from 8Careline Officer, from 8thth
February 2011 to 31February 2011 to 31stst
May 2013:May 2013:
1.1. Providing information and Handling Complains of customer.Providing information and Handling Complains of customer.
2.2. Escalating the unsolved problems to concern department.Escalating the unsolved problems to concern department.
3.3. Achieving targeted Productivity and quality.Achieving targeted Productivity and quality.
•• NameName :: MD. Mahadi Hasan.MD. Mahadi Hasan.
•• Father’s name :Father’s name : MD. Shahidul Islam.MD. Shahidul Islam.
•• Mother’s name : Maksuda Begum.Mother’s name : Maksuda Begum.
•• Religion : IslamReligion : Islam
•• Nationality : Bangladeshi (By Birth).Nationality : Bangladeshi (By Birth).
•• Date of Birth : 16Date of Birth : 16thth
DecemberDecember, 1989., 1989.
•• Sex : Male.Sex : Male.
•• Marital statusMarital status : Single.: Single.
 I can take much more pressure at a time.I can take much more pressure at a time.
 I can understand person’s expectations quickly.I can understand person’s expectations quickly.
 Have the ability to make quick decision upon situation.Have the ability to make quick decision upon situation.
 Expert in Microsoft Word, Excel, PowerPoint, Access and office Publisher.Expert in Microsoft Word, Excel, PowerPoint, Access and office Publisher.
 Very good Motivational skill.Very good Motivational skill.
 Good communication skills in English and Hindi.Good communication skills in English and Hindi.
 Common Knowledge to troubleshoot Computer Hardware andCommon Knowledge to troubleshoot Computer Hardware and
common software’s.common software’s.

3. References
Kamrul Ahsan QuadriKamrul Ahsan Quadri
National IS Manager,National IS Manager,
DHL Worldwide Express (BD) Pvt. Ltd.DHL Worldwide Express (BD) Pvt. Ltd.
Molly Capita Center, 76 Mir shawkat sharani,Molly Capita Center, 76 Mir shawkat sharani,
Gulshan-1, DhakaGulshan-1, Dhaka
Contact: +880 2 9895810Contact: +880 2 9895810
E-mail:Kamrul.Ahsan.Quadri@dhl.comE-mail:Kamrul.Ahsan.Quadri@dhl.com
Tapas HowladerTapas Howlader
Customer Contact Center ManagerCustomer Contact Center Manager
DHL Worldwide Express (BD) Pvt. Ltd.DHL Worldwide Express (BD) Pvt. Ltd.
Molly Capita Center, 76 Mir shawkat sharani,Molly Capita Center, 76 Mir shawkat sharani,
Gulshan-1, DhakaGulshan-1, Dhaka
Contact: +880 2 9895810Contact: +880 2 9895810
E-mail: Tapas.Howlader@dhl.comE-mail: Tapas.Howlader@dhl.com
--------------------------------------------------
Md. Mahadi HasanMd. Mahadi Hasan