Mohammed Kamaaluddin Ahmed has over 8 years of experience as a Microsoft Exchange Server administrator and messaging analyst for global clients such as NBC Universal. He currently manages day-to-day administration, support, maintenance and monitoring of MS Exchange, including user mailboxes, distribution lists, mobile messaging, SMTP relay support, and spam protection tools. Previously he has worked as an IT security analyst, incident manager, and technical support analyst providing L1 support across Windows, Active Directory, Exchange and other applications.

1. MD KAMAALUDDIN AHMED
8-1-347/D/1,
Aziz Bagh Colony, Tolichowki
Hyderabad – 500008
Phone: +91 9985506029
Email: kamaalinhyd@gmail.com
Summary:MicrosoftExchange Serveradministratorwithoverall 8yearsof experience inIT
Infrastructure Supporttoglobal clients.
Current Role:MessagingAnalyst (Since 2011) Client:NBC Universal
Responsibilities:
Managing the dayto day administration,support,maintenanceandmonitoringof the MS Exchange that
includes:
Managing Usermailboxes,LinkedMailboxes,GenericMailboxes,Managingquotas
Managing DistributionLists(DDL) andDynamicDistributionLists(DDL)
Managing Mobile messagingforiOS,Android,WindowsPhoneandBlackberrydevicesthroughAirwatch,
MobileIronandGoodservices.
Managing SMTP Relaysupport
Managing SPAM,bothinternal andexternal usingtoolslike GooglePostiniandProofpoint.
Managing PublicFolders
Toolsused:MS Exchange ManagementConsole,Exchange Powershell,Active DirectoryConsole, ADSI
Edit,Sun IdentityManager,Airwatch,MobileIron,Good,Postini,Proofpoint
PreviousRoles:
IT Information Securityanalyst: (2010 – 2011) Client:GECapital
Manage IT Security administrationbycreatingandmodifyingvarious ITaccounts
Active Directory:
CreatingUsers,Groups,SecurityGroups,OrganizationUnits
Givingaccessto Home Directories
CreatingandmanagingSharedFolders
Add/Modify/remove DNSentries
Exchange:
Creating/Modifying/DeletingMailboxes
Creating/Modifying/DeletingDistributionLists
Creating/Modifying/Deletingresource mailboxes
Collaboration:
Givingaccessto Instantmessagingtoolslike CiscoWebex ConnectandMS office Communicator
VPN:
Managing VPN accountson RSA Secure ID and Juniperservers
IDM:
Managing employee profiles

2. IncidentManagement:(2009-2010) Client:Imgram Micro
Managing IT dowantime byinitiatingTechnical Bridge calls.
Takingrelevantinformationandbringingnecessarysupportengineerstohe bridge call.
Supportingthe Technical teamsandoperational leadsonthe call
Openingthe BusinessCritical case andupdatingitwithall the developments
Sendingout periodicOutage communicationwiththe updates
Co-ordinate withhelpdeskaboutthe outage progress.
FollowITILframeworkthroughout the ticketlifecycle
Technical Support Analyst:(2007-2009) Client:GEConsumerand Industrial
Peovide L1IT support throughCalls,Email,Chatand Webto the employeesandcontractorsof GE
Consumer& Industrial
Supportincluded administrationandtroubleshootingof all CoreloadandBusinessSpecificapplications:
Coreload:Windows,AD,Exchange,IBMSametime,RSA SecureID,NortonAntivirus,Blackberry,Wireless
BusinessApps: Oracle,SAP,Mainframe, Siebel, Speedi, AS/400, Business Objects, CICS, OneStop
Other roles:
Reporting:
Pulling out process metric reports from Cognos and MSRS on a daily and weekly basis and
sending across the same to the team.
Reports Include: ROFC percentage, AHT, NPS, iSolve usage.
Communication SPOC:
Work as an email communication SPOC for the EUC part of IT Services CoE
Send emails to the EUC Distribution list.

3. Communication includes Newsletters, Organization events, Client visits, All employee meets,
Townhalls, Birthday/Anniversary wishes, Champ of the week, Hall of fame, VOCs etc.
Parichay Captain:
Single point of contact for the employees to refer their friends to join Genpact.
>Includes collecting resumes from employees, filtering according to the requirement and
forwarding the eligible resumes to the central hiring team.
> Send communication emails to the floor informing about current openings.
HR Catalyst:
HR Catalyst for the team. Role includes..
Help team members solve their HR related queries like Payroll issues, Appraisal issues, Leave
issues forwarding them to the HR managers.
Conduct Friday fun activities on the floor and sending the same as a communication email
across the floor.

4. ACHIEVEMENTS
Le an:
Trained and c ertified. Com pleted 3 LEAN Proje cts and awarded with LEAN
c ertificates for the s am e.
Awards:
Top gun
Golden VOC
Extra Miler
HR catalyst of the quarter
Trainings:
Attended “Corporate learning sessions” in Emerging Excellence, Corporate Etiquette,
Interpersonal Skills, Customer centricity and Business writing.
EDUCATION & PROFESSIONAL DEVELOPMENT

5. B.Sc Computers III year from Osmania University
PGDCA from Orbit IT Solutions
Intermediate from Borad Of Intermediate Education
SSC from Crescent Public School, Mahboobnagar
PERSONAL D ET AILS:
Name : MOHAMMED KAMAALUDDIN AHMED
Parentage : ZAHEER AHMED

6. Date of Birth : 10-07-1982
Language Proficiency : English, Urdu, Telugu, Hindi, Arabic(read&write)
Permanent Address : 1-10-23/2c, shah sahib gutta, Mahboobnagar – 509001 AP
Interests : movies, mobile phones and Food