This document contains a resume for Subhasree Mukherjee. She has over 2 years of experience working as a Microsoft CIM Sharepoint Tier 2 Engineer at Unisys in Bangalore. Her responsibilities include administering SharePoint sites and libraries, configuring MySites, backup and restoration, and troubleshooting issues related to different SharePoint and Exchange environments. She has a Bachelor's degree in technology from W.B.U.T. and her technical skills include tools like ServiceNow, SQL, Oracle, and Microsoft Office. Her hobbies include dancing, drama, and social activities with her club.

1. SUBHASREE MUKHERJEE
Mobile: +919704182712 / +919830670172
Email-ID:mukherjeesubhasree26@gmail.com
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CARRER OBJECTIVE:
To work in an organization that appreciates innovativeness, demands analytical. Provide a challenging and
performance driven environment and a wide spectrum of experience to grow and excel in my career. I aim to create
meaningful contribution to the organization through my skill and abilitiesand to continuously improve on my
professional knowledge and skill.
PROFESSINAL SYNOPSIS
 ResultOriented Professional possessing nearly 2Years Experience in Career.
 Hardworking, Competent & Efficient.
 Corporate, Production House and Construction Sites Experience, Professional Qualification, Problem Solving
Ability with Analytical Skills, Attitude towards work and company.
 Capacity to make balance between personal and professional life.
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EMPLOYMENT SCAN:
Name of the Company Unisys, Bangalore
Designation Microsoft CIM Sharepoint Tier 2 Engineer
Duration From June’2014 to till now.
Working for SharePoint RecipientAdministrator, which involves working with Hybrid Environment of Microsoft
Exchange and SharePoint technologies such as:
 Cloud Servers O365 Multi-Tenant and O365 Dedicated
 SharePoint On-Premises and Online Farms
 Microsoft Exchange 2010 Server (On-Premises and Cloud)
 Microsoft Exchange 2013 Server (On-Premises)
ROLES & RESPONSIBILITIES
 Administering document libraries, lists site and site collections
 Configuring my sites
 Backup and restoration of site collections
 Experience in central admin and SharePoint Online ManagementShell
 User management, creation of groups and providing permissions on SharePoint Sites
 Troubleshooting issues related to different SharePoint farms (On-Premises (2010/2013/2016)
 Yammer User Administration
EXCHANGE:
 Troubleshooting and resolving complex technical issues related to Clientversion of Outlook 2010/2013
and exposure to office 365 environments
 Day to day administration, support and resolution on Active directory (Mailbox Mgmt.)
 Troubleshooting Microsoft Exchange 2010, 2013 and O365 User Administration environment of E-mail
Archiving solution, backup and restore procedures, OWA, RPC/HTTPS, message flow and security.
 Understanding/Troubleshooting Various NDRs(Non Delivery Response)
 Granting/Troubleshooting Mailbox/CalendarPermissions such as Full Access, Send As, Send on behalf,
Delegation using PowerShell
 Troubleshooting Various Cross Forest Delegation issues
TROUBLESHOOTING SMTP AND XSMTP HOST
GOAL IS TO:
 Restore SharePoint Service Operation ASAP in given SLA

2.  Act as a catalyst between Product Group and End User in order to log a bug with PG for Product
Enhancement
 During Outage situation:
 Minimize the impact on business operations through categorization of problem
 Incident detection and recording
 Investigate and diagnose incidents
 Maintain ownership, monitoring, tracking and communication about incidents to Exchange Server
team/Product Group
 Resolve incidentsand recover service per agreed service levels
APART FROM MY TIER II RESPONSIBILITY:
 I also work on Executive Support.
 Escalation Mailbox Management.
 Research on complex issues and share with team also have them updated on Primus (KB)
 While Outage situation took initiative and involve in finding route cause, raising master ticket, passing the
outage information to Product Group/Server team and join MI callsto get the issue sorted out.
 Join Sync/ internal triage callswith Tier I and provide them feedbackfor on-going issues.
 Maintained good Metric throughout the tenure in the process.
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INDUSTRIAL TRAINING:
 Certificate In Information Technology Application (CITA)
 From National Youth Computer Training Center (Central Govt. Authorized)
 Training at CESC Substation Department.
 Training at Keventer Agro Ltd in IT Dept. as internee.
 Training at Keventer Projects Ltd at Rishra – Keventer.
 Training at WBSETCL
 Training at Eastern Railways.
 Internship at Siemens India Ltd.
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SCHOLASTICS:
2014 Completed B.TECH.fromW.B.U.T, passed with 79.2% marks.
2010 Completed Higher Secondary Examination from W.B.H.S.C., passed with 75% marks.
2008 Completed Secondary Examination from W.B.B.S.E, passed with 84% marks.
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TECHNICAL SKILLS:
 Tools : ServiceNow (Remedy Tool).
 SQL/PLSQL
 Database: Oracle 9i/11g express edition.
 Knowledge in M.sOffice, Excel, Internet.
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STRENGTHS
 Good Communication Skill.
 Smart, Dynamic & Challenging ToPlay A Positive Role In a Challenging Environment.
 Sincere & Hardworking.
 Comprehensive problem solving abilities.
 Good Leadership Skills.
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HOBBIES:
 Self-confident & hard working team player.
 Co-operative & adjustable nature.
 Strong Determination and consistency in my work.
 Self-motivated, having high level of energy.
 Willing tolearn new things.
 Never back off in taking initiatives.

3.  Interested in dancing and drama.
 An active member of BehalaNutan Dal Club associated with various social activities.
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PERSONAL DOSSIER:
Date of Birth : 26th Dec’1991
Fathers Name : Mr.Debabrata Mukherjee
Gender : Female
Marital Status : Unmarried
Languages Known : English, Hindi, Bengali
Address : 13, Sashibhusan Mukherjee Road,Behala, Kolkata -700034
Declaration - I hereby declare that all the Information Furnished Above are true to the best of my Knowledge.
Date:
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Place: (SUBHASREE MUKHERJEE)