The document summarizes recommendations from a "Builder's Group" on improving library services. The group considered themes like mobile and seamless access. Their recommendations included: 1) Establishing an ongoing think tank to encourage innovation; 2) Creating info tests and games to encourage learning; 3) Developing a warehouse of mobile apps for libraries; 4) Using Skype for personalized video customer service; and 5) Improving access to "dark data" by identifying collections and connections between libraries. The document concludes by asking the reader for additional ideas.

1. So, WHAT do we do now? Rosario Garza MCLS RAS Workshop April 21, 2009

2. “Builders Group” Reviewed the results of feedback received from CLA presentation (Nov 2008) Webinar presentation (Jan 2009)

3. Builder’s Group participants Stacey Aldrich (State Library) Susan Broman (CoLAPL) Heidi Dolamore (Contra Costa) Chaunacey Dunklee (Fullerton) Gerry Magginity (State Library) Susan Poster (Pasadena) Nicole Schulert (Whittier)

4. Top themes we considered: Mobile, personal, seamlessly integrated Make it easy to find dark data Finding and connecting libraries & collections in an integrated approach

5. Recommendation #1 Ongoing Think Tank : keep the 'future thinking" momemtum going through an annual gathering of folks who would be exposed to future thinking and how that changes your view of the world. Possible model: Eureka Leadership Institute On going commitment to evolution, innovation

6. Recommendation #2: Info test/game Objective: encourage learning & playing @ same time “Question of the day" and other options/games Web-based

7. Recommendation #3: Mobile apps warehouse : Create an online "warehouse" of mobile device apps that make it easier to connect users with libraries and information. Encourage the library community (especially the tech geeks) to develop apps that libraries can use to promote their services, collections, etc.

8. Recommendation #4: Skype/video service Use VoIP Personalizes customer service Can be used in-house at time of need Can collaborate w/other libraries (think concentric circles)

9. Recommendation #5: Dark data/dark collections Identify data & collections Make connections between collections Partner with other cultural institutions Provide multiple nodes of access: geographic, thematic, etc.

10. What ideas do YOU have?