@kyleplacy
Technology Trends
Disrupting Consumer
Behavior
Kyle Lacy
Head of Marketing Strategy
OpenView Venture Partners
Flickr	
  Photo	
  by	
  Anthony	
  Quintano	
  
@kyleplacy
What do I do?
I am a marketer.
I’ve written 3 books.
Head of Marketing Strategy
OpenView Venture Partners
Previously at
ExactTarget & Salesforce
http://openview.vc/MBO15Trends
@kyleplacy
trends vs reality
@kyleplacy
@kyleplacy
what’s next?
@kyleplacy
what’s now?
@kyleplacy@kyleplacy
Photo	
  by	
  Seth	
  Casteel	
  
Moments
Matter
@kyleplacyPhotos	
  	
  by	
  Seth	
  Casteel	
  
@kyleplacy
@kyleplacy
Mobility
@kyleplacy
Photo	
  by	
  Seth	
  Casteel	
  
@kyleplacy
75%
@kyleplacy
Americans now spend
151 minutes per day on
smartphones, more than
on TV or laptops.
(Millward Brown, 2014)
@kyleplacy
@kyleplacy
@kyleplacy
By 2017 there will be
over 20 billion
connected devices.
@kyleplacy
Photo	
  by	
  lzf,	
  iStock	
  Photo	
  
Photo	
  by	
  lzf,	
  iStock	
  Photo	
  
1 in 5
searches on
Google are
related to
location.
(Google	
  Data,	
  Global,	
  March	
  2014)	
  
@kyleplacy
Mobility is about
u/xpectations
@kyleplacy
97% of websites
fail at UX
hDp://blogs.forrester.com/adele_sage/12-­‐03-­‐15-­‐lessons_learned_from_1500_website_user_experience_reviews	
  
@kyleplacy
@kyleplacy
one.
Moments
Matter
@kyleplacy
Mobility is about
being seamless.
@kyleplacy@kyleplacy
@kyleplacy@kyleplacy
@kyleplacy@kyleplacy
@kyleplacy
Mobility is about
helping not selling.
@kyleplacy@kyleplacy
@kyleplacy@kyleplacy
@kyleplacy@kyleplacy
@kyleplacy
@kyleplacy
Mobility is about
transforming the
experience.
@kyleplacy
83% of US consumers
research products
while in-store on their
phone.
Our Mobile Planet by Google
@kyleplacy
@kyleplacy@kyleplacy@kyleplacy
What happens when 5
billion* additional people
join the Internet?
*this number is completely made up but meansALOT of people
@kyleplacy@kyleplacy@kyleplacy
$$$$$$$$$$$$$$$$$$$$
$$$$$$$$$$$$$$$$$$$$
$$$$$$$$$$$$$$$$$$$$
$$$$$$$$$$$$$$$$$$$$
$$$$$$$$$$$$$$$$$$$$
@kyleplacy
Audience
Effect
@kyleplacy
@kyleplacy
Whoever owns the
audience… owns the
experience.
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
$155,000,000,000
@kyleplacy
Most people think our
main competitors are
Yahoo! and Bing. It’s
actually Amazon.
Eric Schmidt, Chairman, Google
@kyleplacy
via ben-evans.com
@kyleplacy
via ben-evans.com
@kyleplacy
“Over the last nine months
Amazon’s shipping costs
have gone up more than 40%,
which is not sustainable even
for Amazon.”
Scott Galloway, NYU Stern
@kyleplacy
“Their shipping fees was $3
billion, but they spent almost $7
billion on transportation costs.”
Scott Galloway, NYU Stern
@kyleplacy
“Their shipping fees were $3
billion, but they spent almost $7
billion on transportation costs.”
Scott Galloway, NYU Stern
@kyleplacy
@kyleplacy
Collaborative
Consumption
@kyleplacy
Jeremian Owyang - Crowd Companies
	
  
“The people formerly called consumers are now getting
what they need from each other, rather than from
traditional institutions. Instead of buying new things,
people are sharing products with each other in an
emerging societal shift called the Sharing Economy.”
@kyleplacy
Jeremian Owyang - Crowd Companies
	
  
“These Empowered Individuals are beginning to
function like hotels, taxis, farms, restaurants,
manufacturers and other traditional business models.
The crowd is becoming a company unto itself - it’s
backed by powerful technologies, like social networks
and mobile devices, and it is self-organizing.”
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
“Investors have valued
Uber as if it’s bigger
than the entire taxi
industry.”
Travis Kalanick, CEO, Uber
@kyleplacy
@kyleplacy
Uber for _____
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy
@kyleplacy #mixwest14
@kyleplacy
FastCompany
The company is believed to be in the
process of raising a war chest of close to
$1 billion — with about half of that
secured. We’ve heard that Airbnb has
been courted by investors out of Asia, as
well as larger private-equity groups.
@kyleplacy
34,000 cities
190 countries
1 million listings
30 million nights booked
@kyleplacy
BIGdata	
  
@kyleplacy
Courtesy	
  of	
  Alex	
  Tellez	
  +	
  Amy	
  Wang	
  +	
  H2O	
  Team	
  
@kyleplacy
one.
Moments
Matter
@kyleplacy
“Big data is like teenage sex
everyone talks about it, nobody really knows
how to do it, everyone thinks everyone else is
doing it, so everyone claims they are doing it.”
Dan Ariely, Professor at Duke
@kyleplacy
Courtesy	
  of	
  Alex	
  Tellez	
  +	
  Amy	
  Wang	
  +	
  H2O	
  Team	
  
@kyleplacy
“Cloud computing has
changed how startups are
built and companies are
scaled.”
Om Malik
@kyleplacy
@kyleplacy
The	
  Hope	
  of	
  Big	
  Data	
  
•  Data	
  contains	
  informaWon	
  of	
  great	
  business	
  /	
  
personal	
  value.	
  
•  If	
  you	
  can	
  extract	
  those	
  insights	
  from	
  the	
  data,	
  you	
  
can	
  make	
  beDer	
  decisions.	
  
Predicting future stock movements = $$$
Ne0lix	
  movie	
  recommenda9ons	
  =	
  Be<er	
  experience	
  =	
  $$$
Courtesy	
  of	
  Alex	
  Tellez	
  +	
  Amy	
  Wang	
  +	
  H2O	
  Team	
  
@kyleplacy
Machine
Learning
@kyleplacy
@kyleplacy
Machine learning is the
technology that automatically
finds patterns in your data and
uses them to make predictions
for new data points.
@kyleplacy
Our technology application
generates news stories, industry
reports, headlines and more – at
scale and without human
authoring or editing
@kyleplacy
@kyleplacy
Humanizing
Automation
@kyleplacy
Flickr	
  photo	
  courtesy	
  of	
  Amanda	
  	
  
@kyleplacy
We must move from numbers
keeping score to numbers that
drive better actions.
David Walmsley
Head of Multichannel
Marks & Spencer
@kyleplacy
You are not marketers.
@kyleplacy
You are not technology
experts.
@kyleplacy
Or entrepreneurs
@kyleplacy
Social media
managers or SEO
experts.
@kyleplacy
You are experience
makers and managers.
@kyleplacy
The experience is the
only thing that makes
you relevant.
@kyleplacy
What do I do?
I am a marketer.
I’ve written 3 books.
Head of Marketing Strategy
OpenView Venture Partners
Previously at
ExactTarget & Salesforce
http://openview.vc/MBO15Trends

MBO15 Presentation: Kyle Lacy, OpenView Ventures