This document discusses how leading organizations value superior service, scale, and results from their surplus asset management partners. A survey found that organizations desire partners that maximize value across their reverse supply chains through providing expert knowledge, customized solutions, risk mitigation, and sustainability support (superior service). They also value partners that can establish global standards, offer comprehensive services, and handle all surplus categories and volumes at scale (superior scale). Additionally, organizations seek partners that deliver maximum recovery, measurable results, and enhance productivity through process improvements and technology (superior results).
Mitigating Global Supply Chain Risks through Smarter Supplier ManagementSAP Ariba
Procurement executives, though continually challenged to maintain sustainable savings, face numerous challenges integrating supply risk management holistically into spend management. This is especially true for organizations that have focused on reducing costs and limiting working capital levels as a response to difficult market conditions.
Join this session to hear from leading experts and Ariba customers as they share how to leverage smarter supplier management and embark on a journey from being company-centric to being customer-centric and demand-driven using business networks.
Contents
- The journey to procurement excellence
- How world class organizations reduce costs
- How world class organizations mitigate risks
- IBM: The role and impact of technology in world class procurement organizations
- Summary
- Recommended reading
- Surviving and thriving with world class supply management
- An executive guide for managing risk in global sourcing
- Achieving spend visibility: benefits, barriers, and best practices
Rachael Colley - Transformation of Procurement in the Changing NHS Landscape.Innovation Agency
Presentation by Rachael Colley, Head of Procurement Solutions and Innovation, NHS Shared Business Services on The Transformation of Procurement in the Changing NHS Landscape on Thursday 20 September at Northwich Memorial Court.
LIBOR and Conduct Risk: When and How Should You Mitigate?accenture
Learn why conduct risk is particularly relevant to the transition from LIBOR, and identify when and how to mitigate conduct risk. Visit our LIBOR Transition site: https://accntu.re/2yD2cZa
Check out this presentation from Qubit's Predict Analytics Webinar where you will learn how to use predictive analytics to solve for customer retention. Learn what predictive analytics is, and how you can utilize the data you already collect about your visitors to predict intent, and optimize the experience. Essential is being able to identify the risk factor of different users and personalize their experience to make them stay.
Mitigating Global Supply Chain Risks through Smarter Supplier ManagementSAP Ariba
Procurement executives, though continually challenged to maintain sustainable savings, face numerous challenges integrating supply risk management holistically into spend management. This is especially true for organizations that have focused on reducing costs and limiting working capital levels as a response to difficult market conditions.
Join this session to hear from leading experts and Ariba customers as they share how to leverage smarter supplier management and embark on a journey from being company-centric to being customer-centric and demand-driven using business networks.
Contents
- The journey to procurement excellence
- How world class organizations reduce costs
- How world class organizations mitigate risks
- IBM: The role and impact of technology in world class procurement organizations
- Summary
- Recommended reading
- Surviving and thriving with world class supply management
- An executive guide for managing risk in global sourcing
- Achieving spend visibility: benefits, barriers, and best practices
Rachael Colley - Transformation of Procurement in the Changing NHS Landscape.Innovation Agency
Presentation by Rachael Colley, Head of Procurement Solutions and Innovation, NHS Shared Business Services on The Transformation of Procurement in the Changing NHS Landscape on Thursday 20 September at Northwich Memorial Court.
LIBOR and Conduct Risk: When and How Should You Mitigate?accenture
Learn why conduct risk is particularly relevant to the transition from LIBOR, and identify when and how to mitigate conduct risk. Visit our LIBOR Transition site: https://accntu.re/2yD2cZa
Check out this presentation from Qubit's Predict Analytics Webinar where you will learn how to use predictive analytics to solve for customer retention. Learn what predictive analytics is, and how you can utilize the data you already collect about your visitors to predict intent, and optimize the experience. Essential is being able to identify the risk factor of different users and personalize their experience to make them stay.
The proposed wave approach makes use of a simple supplier profiling method that forms the basis of the entire supplier engagement strategy. Its effectiveness stems from the fact that it avoids the use of complicated data that is difficult to obtain and is often unreliable.
Procurement fraud, bribery, and corruption have moved beyond a perceived risk and become a real issue for many organizations. This paper highlights the need for organizations to put the necessary processes in place to protect against procurement fraud. It also serves as a warning that the absence of any visible instances of bribery, fraud, and corruption should be no cause for complacency as instances of successful perpetration may remain hidden for long periods of time.
Passing the Baton: Insights on Supply Chain TalentLora Cecere
Presentation for the Penn State Forum on May 16th on Supply Chain Talent. Open discussion on the state of talent in supply chain based on a recent research study of over 500 business leaders.
This paper provides lessons on how leaders can enable procurement change within their organization. It identifies seven key obstacles that tend to arise within the firm, and provides suggestions and examples on how these can be tackled.
The old model of selling purely on clinical benefit in the U.S. healthcare industry is dead. Profound changes are underway in how hospitals and other healthcare providers make purchase decisions for medical devices, services, diagnostics, and pharmaceuticals.
In this half-hour webinar, Christopher Provines describes the dramatic impact that the Accountable Care Act (ACA) will have on all healthcare suppliers. Chris explains how new purchasing practices and business models such as value-based purchasing, bundled payments, Accountable Care Organizations and quality-based reimbursement will change the rules of the game for selling and negotiating.
Learn:
* Tips for how to effectively engage customers in this "new normal" healthcare environment
* Strategies for quantifying the value of your offering and how to connect it to your healthcare customers' business model
* Best practices for how to grow your healthcare business
Insurance companies are great at acquisition but bad at retention. Jack Morton offers our unique POV and 5 ways insurance brands can keep more customers.
Time to Tell Your CPOs to Collaborate with SuppliersMelih ÖZCANLI
Time to Tell Your CPOs to Collaborate with Suppliers
Companies want value, and they want their chief procurement officers (CPOs) to deliver it. How can CPOs get the job done? By identifying and then collaborating with their key suppliers.
2012, A.T. Kearney, Inc. All rights reserved.
Mike Hales, partner, Chicago mike.hales@atkearney.com
Hendrik Disteldorf, principal, New York hendrik.disteldorf@atkearney.com
Oliver Zeranski, principal, New York oliver.zeranski@atkearney.com

SirionLabs Webinar Featuring Forrester - Plugging Value Leakage in IT Outsour...SirionLabs
Slides from SirionLabs' webinar 'Plugging Value Leakage in IT Outsourcing Engagements' featuring Forrester VP and Principal Analyst, Andrew Bartels.
CIOs and their IT departments often struggle to achieve the full value in strategic IT Outsourcing engagements due to ineffective governance and lack of performance alignment between the enterprise and its suppliers.
This webinar explains:
- The growing importance of service providers to firms (both for IT and for business overall)
- Why the traditional tools and technologies are not adequate to manage today’s complex supplier management challenges
- How CIOs can take the lead in embracing specialized software tools to enable not just the IT organization but the entire enterprise to get the most value from their strategic services suppliers
Retailers today are faced with unprecedented challenges ranging from shifting retail formats, overabundance of consumer choice, fast-changing technology, greater focus on quality and price to a tough economic climate. The result is that those who are not constantly innovating run the risk of falling behind. This white paper looks at the top five supply chain challenges that retailers face today and maps out a series of strategies to address these challenges based on research and direct experience in supporting retailers to maintain a competitive advantage in a highly competitive market.
Addressing Sales Practice and Conduct Risk in the Canadian Marketaccenture
In this new Accenture Finance & Risk presentation we discuss how Accenture can help Canadian banks effectively manage their reputation and conduct risk challenges. Learn more: https://accntu.re/2NHfWp2
Penny wise procurement strategies-long-term-effectiveness-short-term-wins 1012-1Dr Gordon Murray
Discusses the concept of ‘short-term financial gains’
at the cost of ‘long-term sustainability’. The premise is that there is a need to avoid short-term procurement strategies during financial crises, which could compromise long-term success. The paper’s central theme is built around the popular management model Porter’s 5 Forces, and we correlate the theories in this model to the real world challenges of procurement and how they can provide a long-term cost efficient solution.
The proposed wave approach makes use of a simple supplier profiling method that forms the basis of the entire supplier engagement strategy. Its effectiveness stems from the fact that it avoids the use of complicated data that is difficult to obtain and is often unreliable.
Procurement fraud, bribery, and corruption have moved beyond a perceived risk and become a real issue for many organizations. This paper highlights the need for organizations to put the necessary processes in place to protect against procurement fraud. It also serves as a warning that the absence of any visible instances of bribery, fraud, and corruption should be no cause for complacency as instances of successful perpetration may remain hidden for long periods of time.
Passing the Baton: Insights on Supply Chain TalentLora Cecere
Presentation for the Penn State Forum on May 16th on Supply Chain Talent. Open discussion on the state of talent in supply chain based on a recent research study of over 500 business leaders.
This paper provides lessons on how leaders can enable procurement change within their organization. It identifies seven key obstacles that tend to arise within the firm, and provides suggestions and examples on how these can be tackled.
The old model of selling purely on clinical benefit in the U.S. healthcare industry is dead. Profound changes are underway in how hospitals and other healthcare providers make purchase decisions for medical devices, services, diagnostics, and pharmaceuticals.
In this half-hour webinar, Christopher Provines describes the dramatic impact that the Accountable Care Act (ACA) will have on all healthcare suppliers. Chris explains how new purchasing practices and business models such as value-based purchasing, bundled payments, Accountable Care Organizations and quality-based reimbursement will change the rules of the game for selling and negotiating.
Learn:
* Tips for how to effectively engage customers in this "new normal" healthcare environment
* Strategies for quantifying the value of your offering and how to connect it to your healthcare customers' business model
* Best practices for how to grow your healthcare business
Insurance companies are great at acquisition but bad at retention. Jack Morton offers our unique POV and 5 ways insurance brands can keep more customers.
Time to Tell Your CPOs to Collaborate with SuppliersMelih ÖZCANLI
Time to Tell Your CPOs to Collaborate with Suppliers
Companies want value, and they want their chief procurement officers (CPOs) to deliver it. How can CPOs get the job done? By identifying and then collaborating with their key suppliers.
2012, A.T. Kearney, Inc. All rights reserved.
Mike Hales, partner, Chicago mike.hales@atkearney.com
Hendrik Disteldorf, principal, New York hendrik.disteldorf@atkearney.com
Oliver Zeranski, principal, New York oliver.zeranski@atkearney.com

SirionLabs Webinar Featuring Forrester - Plugging Value Leakage in IT Outsour...SirionLabs
Slides from SirionLabs' webinar 'Plugging Value Leakage in IT Outsourcing Engagements' featuring Forrester VP and Principal Analyst, Andrew Bartels.
CIOs and their IT departments often struggle to achieve the full value in strategic IT Outsourcing engagements due to ineffective governance and lack of performance alignment between the enterprise and its suppliers.
This webinar explains:
- The growing importance of service providers to firms (both for IT and for business overall)
- Why the traditional tools and technologies are not adequate to manage today’s complex supplier management challenges
- How CIOs can take the lead in embracing specialized software tools to enable not just the IT organization but the entire enterprise to get the most value from their strategic services suppliers
Retailers today are faced with unprecedented challenges ranging from shifting retail formats, overabundance of consumer choice, fast-changing technology, greater focus on quality and price to a tough economic climate. The result is that those who are not constantly innovating run the risk of falling behind. This white paper looks at the top five supply chain challenges that retailers face today and maps out a series of strategies to address these challenges based on research and direct experience in supporting retailers to maintain a competitive advantage in a highly competitive market.
Addressing Sales Practice and Conduct Risk in the Canadian Marketaccenture
In this new Accenture Finance & Risk presentation we discuss how Accenture can help Canadian banks effectively manage their reputation and conduct risk challenges. Learn more: https://accntu.re/2NHfWp2
Penny wise procurement strategies-long-term-effectiveness-short-term-wins 1012-1Dr Gordon Murray
Discusses the concept of ‘short-term financial gains’
at the cost of ‘long-term sustainability’. The premise is that there is a need to avoid short-term procurement strategies during financial crises, which could compromise long-term success. The paper’s central theme is built around the popular management model Porter’s 5 Forces, and we correlate the theories in this model to the real world challenges of procurement and how they can provide a long-term cost efficient solution.
AlwaysOn Availability Group Job ManagementKen Wilson
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Introduction, definition, common adulterants and diseases caused, simple tests to identify the adulterants in food products, Government acts to control the adulteration.
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Page 10
PRINTED BY: [email protected] Printing is for personal, private use only. No part of this book may
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KEY ELEMENTS OF SUPPLY CHAIN STRATEGY
A supply chain strategy involves many interlocking activities and decisions, large and small. According
to Michael Porter, strategy guru and author of Competitive Advantage, successful business strategy relies
on the concept of “fit”—that is, a group of activities that support a chosen competitive strategy.
Although any single activity can be copied, the activities taken together form a system that is virtually
impossible to duplicate.9
Porter’s concept of fitness holds equally true for supply chain strategy. Five elements of your
business—and the choices you make regarding these elements—are fundamental:
Customer service. What are your objectives in terms of delivery speed, accuracy, and
flexibility?
Sales channels. How will your customers order and receive your goods and services?
Value system. Which supply chain activities will be performed by your organization and which
by your partners?
Operating model. How will you organize the planning, ordering, production, and delivery
processes to provide customer service while still meeting your working capital and cost
objectives?
Asset footprint. Where will you locate your supply chain resources, and what is their scope of
action?
Companies often make decisions about each of these elements in isolation, without considering the
others. It’s possible, for example, to develop a manufacturing footprint that reduces costs, only to fall
short of required customer-service levels. To get the full strategic benefit a supply chain can offer,
however, it’s critical to treat each element as part of an integrated whole (Figure 1.2).
Figure 1.2 Elements of Supply Chain Strategy
https://jigsaw.vitalsource.com/api/v0/books/0071846646/print?from=9&...
1 of 2 5/24/2016 8:49 PM
Page 11
CUSTOMER SERVICE
The first step in developing a supply chain strategy is to define customer service objectives. Offering
various levels of delivery speed, accuracy, and flexibility for different types of customers can help
distinguish the overall customer experience. Should, for example, deliveries reach all customers in the
same amount of time, or should customers who are more valuable receive deliveries faster? Should the
ordering process be the same for all customers? Answers to questions like these will be dictated by your
company’s business strategy and target audience—that is, whether you are addressing B2C or B2B
segments.
Business to Consumer
In the B2C world, off-the-shelf product availability is often the key service criterion. Customers are
willing to wait for hot products from a leading brand—but only up to a point. Retailer Nordstrom
introd.
Enhancing and Sustaining Business Agility through Effective Vendor ResiliencyCognizant
Extracting continuous value from third-party vendors means methodically assessing their ability to remain best-of-breed amid ongoing technological change and ever-elevating customer expectations. Following our three guiding principles -- and proven framework -- can help.
The 12 Fundamental Best Practices of Supply Chain ManagementIntalere
This article highlights the fundamental best practices of healthcare supply chain management. Intalere assists our customers in managing their entire non-labor spend, providing innovative technologies, products and services, and leveraging the best practices of a provider-led model.
Supply chain consulting to synchronize the entire chain and generate responsi...Group50 Consulting
Group50, a supply chain consulting firm have designed and implemented optimized supply chains in many industries as a result of the experience and knowledge of best practices and an integrated approach to designing and implementing an optimization roadmap.
It all starts with the customer. In business, this
has always been true. But today there is a
new breed of customer who is dictating a new
set of terms in the dynamic between buyers
and sellers.
Every supply chain participant is experiencing unprecedented degrees of connection. Brands are more global and influential than ever before. More suppliers are being linked to more downstream partners in ways that we could not have predicted even a decade ago.
Orchestrating a Supply Chain Competitive EdgeCognizant
An effective supply chain is the key to creating business value. This paper will help you benchmark your performance today and take a methodical organizational approach to improving your supply chain effectiveness.
Accenture research reveals how transforming to a living business enables insurance companies to achieve sustainable growth through hyper-relevance. To learn more visit: https://www.accenture.com/us-en/insights/insurance/living-business
Beyond Supply Chain Scorecards: New Approaches to Elevating Supplier Responsi...Sustainable Brands
Amy Longsworth, Managing Director, Sustainable Business Solutions, PwC
Amy Hargroves, Director of Corporate Responsibility, Sprint
Is there hope for overcoming supplier survey and scorecard fatigue? Have individual leading companies' custom scorecards worked well to drive supplier sustainability, and is there a clear need to design overarching industry-level standards? What brands and other organizations are best positioned to lead such efforts, and why?
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
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Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
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Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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Top mailing list providers in the USA.pptxJeremyPeirce1
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Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
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Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
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Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
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Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Recruiting in the Digital Age: A Social Media Masterclass
Maximize Supply Chain
1. Maximize Supply Chain Value
Through Superior Service,
Scale, and Results
LiquidityServices.com
2. Page 2
Table of Contents
Introduction 3
About the Survey 4
Superior Service 5
Superior Scale 8
Superior Results 10
Conclusion 12
3. From equipment sitting idle in warehouses to returned goods and excess
inventory, every organization has surplus. Traditionally, the management of
this surplus – known as the reverse supply chain – has been a burden for
organizations. Today, however, the reverse supply chain has become a $150
billion and growing industry that presents tremendous opportunities for forward-
thinking organizationsi
. Tapping their reverse supply chains, organizations can
transform surplus into maximum value that supports strategic initiatives. But
should they do it alone?
Since the reverse supply chain is, by definition, a non-core function for most
organizations, your enterprise likely lacks the time and resources required to
build, implement, and manage a high-performing program for your surplus assets
or inventory. The ideal solution is often to select a trusted partner to handle this
area. The right partner will maximize total value across your reverse supply chain
while requiring little time and effort from your organization, freeing up resources
to focus on your forward-flow business.
What do leading organizations value most in a surplus asset management
partner? And what specific traits should your organization look for in a partner
to ensure it can provide a high-impact surplus asset program that meets your
goals? Liquidity Services’ latest survey of investment recovery and reverse supply
chain professionals sought to answer these questions.
Introduction
Page 3
i
https://www.liquidityservicesinc.com/company/news/media-coverage-details?title=best-practices-for-asset-management-to-achieve-competitive-advantage
4. Page 4
Maximize Supply Chain Value Through
Superior Service, Scale and Results
About the Survey
Liquidity Services is a global solution provider in the reverse supply chain that possesses the world’s largest marketplace
for business surplus, with nearly three million registered buyers and counting. Every quarter, we survey a global network of
reverse supply chain and investment recovery professionals to gain a deeper understanding of their needs and priorities.
We use this information to continually provide superior service to our clients while helping organizations improve their own
reverse supply chains.
Our most recent outreach surveyed nearly 150 professionals to discover what they value most in a surplus asset
management partner. Respondents came from a wide range of industries, including manufacturing, energy, transportation,
and retail.
Our survey yielded an important finding. Leading organizations have high
standards for their surplus asset management vendors, desiring providers
that maximize total value across their reverse supply chains by providing
superior service, scale, and results. It’s not enough for partners to sell
surplus for high recovery. They must provide superior service that helps
clients make informed, sustainable decisions; mitigate risks; and generate
results that are meaningful and measurable. Through superior scale, they
must simplify clients’ operations and enhance productivity globally. And they
must provide superior results that maximize return and velocity across
clients’ reverse supply chains. Not coincidentally, our survey also found that
many organizations (42%) are dissatisfied with their current reverse supply
chain vendors, and that these dissatisfactions were directly related to the
providers’ failures to deliver appropriate levels of service, scale, or results.
By partnering with a vendor that excels in these areas, your organization will
experience a high-impact program that operates as effectively as your core
business. And you will vault ahead of competitors that are settling for less.
Read on to discover why leading organizations value superior service, scale,
and results in their reverse supply chains and how an expert partner can
deliver this.
Survey Overview
• Nearly 150 Respondents
• 20 Questions
• All Major Industries Represented
Leading organizations
desire providers that
maximize total value
across their reverse
supply chains
by providing superior
service, scale,
and results
5. Page 5
Maximize Supply Chain Value Through
Superior Service, Scale and Results
Superior Service
“Service” may sound vague, but leading organizations have specific ideas of what superior service entails in the reverse
supply chain. To deliver truly remarkable service, surplus asset management providers must offer high levels of partnership,
expertise, and oversight that empower clients to make informed, sustainable decisions and mitigate risks across their
reverse supply chains.
Partnership Ability
An expert surplus asset partner delivers intelligent, high-impact solutions
by leveraging its knowledge, consultative ability, and flexibility. Leading
organizations highly value all three of these traits in a partner.
90% of our survey respondents value a provider with knowledge and
expertise in the reverse supply chain. Since the reverse supply chain is a
non-core function, your organization needs a partner that’s professional,
experienced, and has a history of client success. Look for a provider that taps
its perspective and knowledge of industry best practices to build and manage
a high-impact surplus asset program.
Organizations also appreciate consultative service – 82% of professionals find
this trait important in a provider. The reverse supply chain is less predictable
and more complex than the forward supply chain. Organizations need
providers that understand their business and work closely with them to
solve their toughest surplus asset challenges. Seek a partner with dedicated,
experienced client teams that provide consultative service across your
reverse supply chain. And look for a provider that’s in it for the long haul,
interested in forging a long-term strategic partnership rather than making a
quick sale.
Leading organizations also desire partners that customize programs to their
specific needs (nearly 80% of respondents deemed this important). Every
client’s reverse supply chain is different, and a “one size fits all” approach is
not usually effective. Make sure your provider works closely with you from
the start to develop a tailored program aligned with your industry, asset
mix, and strategic goals. Your provider should also have the experience and
capabilities necessary to execute a customized approach.
of our survey
respondents value
a provider with
knowledge and
expertise in the reverse
supply chain
of professionals value
partners that provide
consultative service
6. Page 6
Maximize Supply Chain Value Through
Superior Service, Scale and Results
Risk Mitigation
Another critical element of service is a provider’s ability to mitigate risks
and address compliance issues in the reverse supply chain. 70% of survey
respondents deemed this important, and 19% even said it was their top
challenge when managing surplus.
If handled without expert compliance support, the reverse supply chain
is fraught with potential risk. For instance, many countries have laws
restricting sales within specific asset categories or to certain countries,
individuals, and entities. Sensitive assets such as electronics must be
wiped before being sold. And illicit buyers – including ex-convicts or known
terrorists – must be carefully screened out to ensure they don’t purchase
your surplus.
Look for a partner that provides a full suite of compliance services to
protect your business and reputation from all risks associated with
managing, valuing, and selling surplus. An expert provider will use proven,
industry-standard data wiping processes to ensure your surplus assets are
never sold containing confidential information. It will also provide buyer
vetting services to make sure your assets aren’t sold to the wrong buyers.
Moreover, your partner’s buyer agreements should adhere to all applicable
export controls and economic sanctions regulations, ensuring your surplus
will be sold in compliance with all international laws.
of our respondents
want providers to
miitigate risks and
address compliance
issues in the reverse
supply chain
7. Page 7
Maximize Supply Chain Value Through
Superior Service, Scale and Results
Sustainability Support
Sustainability is a priority for organizations, and forward-thinking
enterprises are implementing sustainability initiatives that reduce energy
use, emissions, and waste. Yet many survey respondents feel their
providers aren’t measuring up in this area, as 45% are neutral or not
confident about their provider’s ability to support sustainability practices.
A well-managed reverse supply chain is sustainable by definition, since it
entails getting the maximum use out of assets and inventory rather than
disposing of them. Your partner should support your sustainability efforts
by maximizing the use of surplus through efficient one-touch or low-touch
resale and redeployment. Also make sure your partner is committed to
environmentally-friendly disposal of unsold surplus, diverting this material
from landfills and helping to protect our planet.
of organizations are
neutral or not confident
about their provider’s
ability to support
sustainability practices
Your partner should support your sustainability
efforts by maximizing the use of surplus through
efficient one-touch or low-touch resale
and redeployment
8. Page 8
Maximize Supply Chain Value Through
Superior Service, Scale and Results
Organizations are challenged to establish global
standards and best practices across their surplus
asset management programs
Superior Scale
Leading organizations have complex reverse supply chains, with large quantities of surplus across a wide range of categories
and conditions, scattered throughout locations worldwide. These same organizations have varied and frequently changing
surplus asset management needs, from one-time facility closures and liquidations to ongoing, comprehensive partnerships.
To meet these challenges, organizations seek a provider with comprehensive, flexible solutions that simplify their
responsibilities and address their needs at scale.
Global Standards
One of our survey respondents’ biggest challenges is establishing global standards and best practices across their surplus
asset management programs. With multiple locations worldwide, how do you manage the complex array of surplus across
these facilities in an efficient, standardized way?
Global standards for surplus asset management, aligned with industry best practices, will simplify and streamline your global
reverse supply chain, driving efficiency and effectiveness. Look for a provider with the knowledge required to develop a
global surplus program, as well as the reach and partnership capabilities to implement it. An effective program will maximize
value across your reverse supply chain worldwide and easily scale as your business continues to grow.
A program that can scale up or down is especially valuable for organizations with international locations. With the economies
of developing countries growing exponentially, your surplus programs in these locations may need to expand accordingly. As
your business becomes increasingly global, it’s also vital to partner with a provider that can tap into a global buyer base to
sell your surplus anywhere in the world.
9. Page 9
Maximize Supply Chain Value Through
Superior Service, Scale and Results
Complete Services
Organizations value a provider that can handle the
entire reverse supply chain, not just part of it. 44% of our
survey respondents would like their vendor to provide
a comprehensive suite of solutions, while 69% value a
provider that offers a wide range of sales options.
While many providers offer niche or component solutions
that require clients to partner with multiple vendors for
complete coverage, a worthy provider will offer a full-
service solution, tailored to business requirements in
any industry. Look for a provider that not only sells your
surplus, but also enables global asset management through
innovative software and standardized programs, empowers
strategic decision-making through valuation services, and
ensures your business adheres to all reverse supply chain
regulations through expert compliance services. A full-
service provider will handle all aspects of the sale of surplus,
from merchandising to warehousing, shipping, and payment
processing.
of organizations would
like their vendor to provide
a comprehensive suite
of solutions
of organizations value a
provider that offers a wide
range of sales options
Reverse supply chain and investment recovery professionals also understand that a wide range of sales and marketing
methods is strongly correlated with high recovery. The more ways your surplus is promoted, the more bids it will attract,
driving your recovery higher. Look for a partner that leverages multiple marketing and sales strategies, from direct sales to
email marketing and social media, to maximize visibility and recovery for your surplus assets or inventory.
Comprehensive Coverage
Most leading organizations have a complex mix of surplus across a wide range of categories, volumes, and conditions. Our
survey found that organizations value providers that can manage, value, and sell all of this surplus, not just a portion.
Look for a provider with the scale and experience necessary to handle all surplus regardless of amount, condition, and
location. Ideally, your provider will have experience handling a wide range of asset categories and conditions. It should also
have the global reach and buyer base required to manage surplus across all worldwide locations. By handling all of your
surplus, an expert provider will simplify your reverse supply chain, freeing up time and resources for you to focus on core
business.
Organizations value providers that can manage,
value, and sell all of this surplus, not just a portion
10. Page 10
Maximize Supply Chain Value Through
Superior Service, Scale and Results
Superior Results
Leading organizations desire a reverse supply chain provider that generates results. Exactly what kinds of results are they
seeking? Not surprisingly, they want maximum recovery for their surplus. But they value other returns on investment as
well, such as the efficiency gained from process improvements in their reverse supply chains. And they want to continually
measure the effectiveness of their programs to track and promote the achievement of superior outcomes.
Maximum Recovery
Our respondents’ top challenge in the reverse supply chain is achieving appropriate recovery. High recovery isn’t the only
thing that organizations value, but a provider must deliver it to be competitive. Look for a partner with a proven track record
of “making a market” for client surplus by selling low-value, specialized, or obsolete items for recovery above expectations. A
superior provider will leverage proven multichannel marketing and sales strategies and a vast, global buyer base to maximize
recovery for your surplus anywhere in the world.
Measurable Results
Leading organizations need to measure their surplus programs’ performance
and make informed decisions based on this information. 73% of respondents
said they valued this trait in a reverse supply chain vendor, while 36% called
it a challenge. A trusted partner will work closely with you to define success
metrics and build a program designed to meet them. Make sure your partner
will support these efforts by providing detailed, transparent reporting
throughout your program, customized to your preferences. For example,
post-sale a provider should quantify performance results for you, including
marketing campaign statistics, ad views, page visits, and bidder demographics.
Also make sure that your provider has a proven track record of achieving
quantifiable results. Ask your prospective provider for success stories
demonstrating how it has measurably optimized clients’ reverse supply chains.
The top reverse supply chain challenge of leading
organizations is achieving appropriate recovery
Leading organizations
value the ability to
measure their surplus
programs’ performance
and make informed
decisions based on this
information
11. Page 11
Maximize Supply Chain Value Through
Superior Service, Scale and Results
Organizations want their reverse supply chains to
operate like the rest of their business: smoothly
and efficiently
Enhanced Productivity and Processes
25% of our survey respondents stated it was a challenge to achieve process and productivity improvements across their
reverse supply chains. Organizations want their reverse supply chains to operate like the rest of their business: smoothly
and efficiently. To achieve this, look for a partner that abides by industry-leading quality standards, such as Six Sigma, R2,
and certified product refurbishment. A professional provider should also commit to continuous improvement that benefits
its clients. Superior providers understand that the reverse supply chain is an ever-changing industry and frequently enhance
their processes, strategies, and buyer base to ensure maximum performance for clients.
Providers can also enhance reverse supply chain productivity through technology, which is why 71% of professionals value
partners that invest in technology innovation. Look for a provider that makes strategic investments in new technologies to
continually improve its surplus programs.
12. Page 12
Maximize Supply Chain Value Through
Superior Service, Scale and Results
Conclusion
Your organization’s surplus isn’t a burden – it’s an opportunity to add tremendous value and fuel achievement of key
business goals. Since surplus asset management is a non-core business function, the easiest path to optimizing your reverse
supply chain is through partnering with the right provider.
Leading organizations across virtually every industry with surplus are clear about what they value in a surplus asset
management provider. They desire a partner that can provide superior levels of service required to achieve high-
performance results. They want their partner to deliver solutions that simplify their responsibilities and address their needs
at scale. And they seek to rely on proven providers who can deliver long-term value and follow through on their assurances
of expertise and ability. A partner that delivers in all three areas – by providing superior service, scale, and results – will
maximize value across your reverse supply chain, ensuring your asset management program is as effective and efficient as
your primary business.
About Liquidity Services
Every organization has surplus – assets or inventory no longer required. Liquidity Services (NASDAQ: LQDT) works with
clients to ensure surplus is intelligently transformed from a burden into a liquid opportunity that fuels the achievement of
strategic goals. Our superior service, unmatched scale, and ability to deliver results enable us to forge trusted, long-term
relationships with over 8,000 clients, including Fortune 1000 and Global 500 organizations as well as government agencies.
With over $1 billion in annual sales proceeds and nearly 3 million buyers in almost 200 countries and territories, we are the
proven market leader in delivering smart surplus solutions. Let us build a better future for your surplus.
Visit us at LiquidityServices.com.
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