Matshepo Ramochela is seeking employment and provides her curriculum vitae. She currently works as an IT Helpdesk Support Intern at West Rand District Municipality where her main tasks include logging incidents, providing technical support by phone, email or in person, remote management and support, updating operating systems, informing management of recurring problems, and providing cloud storage, file sharing, software, and hardware support. She has skills in various operating systems, programming languages, and networking support. Her education includes a Diploma in Information Technology from Pc Training & Business College completed in 2015. References are provided from her current employer and principal from secondary school.

1. Curriculum Vitae
Of
Matshepo Ramochela
Physical Address: [2098 Ramela Street, Bekkersdal, Westonaria 1779]
Cell: [+27 73 719 7681]
E-mail: [matzramochela@gmail.com]
Personal Profile
Name : Matshepo
Surname : Ramochela
Gender : Female
Date of Birth : 1994 January 8th
ID Number : 940108 0979 082
Nationality : South African
Home language : South Sotho
Other languages : English, Setswana, isiXhosa.
Race : Black
Health : Excellent
Marital Status : Single
Employment
Company Name : West Rand District Municipality
Position : IT Helpdesk Support Intern.
Main Tasks performed : 1. Log and update Incidents.
2. Respond to requests for technical assistance
telephonically, via E-mail or in Person.
3. Remote management and Support.
4. Updating of Operating Systems (Windows, iOS and
Android).
5. Inform management of recurring problems.
6. Cloud storage and File sharing services.
7. Install and configure software, hardware as well as
PC’s and Laptops.
Duration : 02 November 2015-Current.
Skills
Technical
Operating Systems : Windows98/2000/XP/Vista/7, 8 and 10.
Languages : Java, SQL, Php, HTML and CSS/3.
Network Support : LAN, WAN, Wireless, TCP/IP, DNS, SMTP and IPsec.

2. Interpersonal Skills : Strategic, Oral & written communication,
Creative & problem solving, listening skills,
Time management skills and confident & highly
motivated.
Education
Tertiary Level
Name of Institution : Pc Training & Business College.
Course Completed : Diploma Information Technology
Year : 2015
Modules Completed : (1st Year)
Visual Basics (VB.net), Networks,
Business Communications, E-Commerce,
Information Systems, and Web Technology.
(2nd/last Year)
Web Technology, Information Systems,
Quantitative Techniques, Networks,
IT Project management, Data Bases,
And Programming (Java).
Secondary School
Name of School : Simunye Secondary School
Highest grade passed : 12.
Year : 2012
Subject Completed : Mathematics, Physical Science, Life Sciences,
Life Orientation, Geography, English and Setswana.
References
Name : Linda Theunissen
Position : Helpdesk @ West Rand District Municipality
Tel : 011 411 5044
Cell : 073 182 2605
Email : ltheunissen@wrdm.gov.za
Name : Mr Xungu
Position : Principal at Simunye Secondary School
Tel : 011 755 3446
Name : Elma Ramochela
Position : IDP Coordinator at West rand District Municipality
Tel : 011 411 5154
Cell : 082 949 5010
Email : eramochela@wrdm.gov.za