This document discusses the services offered by TriSynergy, an independent consulting firm that specializes in contact centers and customer relationship management. TriSynergy helps clients consolidate resources, improve technology and processes, enhance customer relationships and agent performance. Some past client results include saving $2 million in licensing costs, reducing abandon rates from 12% to 2%, and increasing customer satisfaction from the low 70s to mid 90s. The document promotes TriSynergy's expertise in assisting clients across various business areas and services such as contact center assessments, process improvement, strategy/planning, technology management and agent performance optimization.
Get Novel Insights on Increasing Branch Sales with Technology
The complimentary FMSI Branch Sales white paper focuses on a solution to address maximizing your branch technology investments and staff selling potential, through a new scheduling approach that:
• Transforms vague daily staff schedules into easily tracked and deliberate sales task assignments—per 15 minute increment.
• Identifies the best periods for outbound calling throughout the day, based on forecasted Idle Time during account holder traffic demand.
• Increases the time your top performers spend conducting sales related activities.
Best practices for contact center performance managementJennifer Whedbee
This webinar covers the best practices for implementing a real-time contact center performance management (CCPM) solution.
- Best-of-breed contact center performance management solution functionality
- Benefits of implementing a contact center management solution
- Top reasons for investing in a real-time contact center management solution
Recorded Thursday, April 21, 2015
Virtual Assistant Services | Outsource Virtual AssistantVision Global
Get 24/7 available, cost-effective, multi-skilled Managed Customer Support Virtual Assistants at Vision Global to ensure your customers get a delightful experience.
Checklist for setting up a productivity - Oriented Call CenterEVoiP Store
Handling customer management in the most efficient way and bringing productivity to the business, a call center is certainly a huge investment and commitment towards the company.
Orchestrating a Successful CRM ImplementationSalesforce.org
Join an interactive discussion about how to effectively set expectations, manage requirements, and get buy-in across the enterprise to successfully launch CRM. To kick off the conversation, Babson College will share how they were initially just looking for a CRM solution, but soon realized that they needed to revamp business processes, systems, and technology from the ground up. World Learning will share how implemented Salesforce to three distinct business entities within one enterprise Salesforce environment for better cross-entity collaboration. You should walk away with shared ideas, best practices, and lessons learned from your peers as to how to manage change and adoption.
Optimizing "Customer Experience with CRM / Salesforce toolsMike Reardon
CRM is not a software. It is your business strategy, business model all hopefully geared to ensure you're customer centric. This presentation is a quick update to highlight what should be included to ensure your CRM project success.
Get Novel Insights on Increasing Branch Sales with Technology
The complimentary FMSI Branch Sales white paper focuses on a solution to address maximizing your branch technology investments and staff selling potential, through a new scheduling approach that:
• Transforms vague daily staff schedules into easily tracked and deliberate sales task assignments—per 15 minute increment.
• Identifies the best periods for outbound calling throughout the day, based on forecasted Idle Time during account holder traffic demand.
• Increases the time your top performers spend conducting sales related activities.
Best practices for contact center performance managementJennifer Whedbee
This webinar covers the best practices for implementing a real-time contact center performance management (CCPM) solution.
- Best-of-breed contact center performance management solution functionality
- Benefits of implementing a contact center management solution
- Top reasons for investing in a real-time contact center management solution
Recorded Thursday, April 21, 2015
Virtual Assistant Services | Outsource Virtual AssistantVision Global
Get 24/7 available, cost-effective, multi-skilled Managed Customer Support Virtual Assistants at Vision Global to ensure your customers get a delightful experience.
Checklist for setting up a productivity - Oriented Call CenterEVoiP Store
Handling customer management in the most efficient way and bringing productivity to the business, a call center is certainly a huge investment and commitment towards the company.
Orchestrating a Successful CRM ImplementationSalesforce.org
Join an interactive discussion about how to effectively set expectations, manage requirements, and get buy-in across the enterprise to successfully launch CRM. To kick off the conversation, Babson College will share how they were initially just looking for a CRM solution, but soon realized that they needed to revamp business processes, systems, and technology from the ground up. World Learning will share how implemented Salesforce to three distinct business entities within one enterprise Salesforce environment for better cross-entity collaboration. You should walk away with shared ideas, best practices, and lessons learned from your peers as to how to manage change and adoption.
Optimizing "Customer Experience with CRM / Salesforce toolsMike Reardon
CRM is not a software. It is your business strategy, business model all hopefully geared to ensure you're customer centric. This presentation is a quick update to highlight what should be included to ensure your CRM project success.
How to Align Customer Success Management with Services / Support / TrainingGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Align Customer Success Management with Services/Support/Training - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Five9, Zendesk, Ooyala, ServiceRocket
FMSI Branch Service Webinar Power Point April 2013Chad Davis
Join Mark Debes, the SVP of Retail Banking at The Fauquier Bank, and FMSI as we aim to answer the question, is there a way to achieve world-class branch service levels with technology? Uncover insights for optimizing your teller service potential plus strategies for getting the most out of the latest branch technologies.
October 2010 - Marketing Roundtable - Todd SmitheeAnnArborSPARK
As marketing and sales become less discrete activities, alignment is increasingly critical. The marketing discipline now includes a wide range of functions to help identify, nurture, and close sales. This panel of industry experts will review topics like demand generation, CRM/database tools, call centers, and the best ways to integrate these elements to enable your sales force and improve their results.
How to build a good business case for CRM in order to be able to sell a CRM strategy and/or tool to your customer ?
How you can proof to your customer that investing in CRM will enable him to save money and lower his cost of sales ?
Lean Sales and Marketing is a method to make you more effective than your competitors. Lean is something that some people want to do, to beat their competitors.
It is not something you have to do.
How We Reorganized Our Entire Post-Sales OrganizationGainsight
One of Gainsight's principles is to "Carry the Torch" for the Customer Success industry. We've shared a lot about innovations in our processes, but not as much about our organization. In this session, Allison Pickens, VP of Customer Success and Business Operations at Gainsight, will share the story of how we re-organized post-sales to drive success for our customers.
Driving Growth and Profitability through Customer Experience & Process Trans...Brad Power
A Customer Experience revolution is transforming the business landscape catalyzed by redesigning the 'Process' that connects customers with their channel partners both up- and down-stream. Remarkably, Customer Experience transformation has proven to generate 30-50% revenue and profit improvement for companies, by driving revenues AND reducing expenses. Business Process professionals have a major role to play in this transformation - but new approaches, stakeholders, and technologies are needed to create breakthrough results.
Hear some tips from the pros! Managers from Gainsight's Customer Success & Ops teams will share methods for hiring the best talent. What backgrounds and experience do you look for? What are some interview questions and how do you manage candidate pipeline?
Supercharge Your Subscription Lifecycle by AutomatingOperations: Reed Busines...Zuora, Inc.
Your customer base is loaded with revenue opportunities, but how do you optimize your pricing and packaging model to maximize value? Recurring revenue optimization is a discipline that uses analytics to help you predictably sell the right subscription to the right customer at the right time for the right price. Learn how SaaS businesses are leveraging
How to Align Customer Success Management with Services / Support / TrainingGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Align Customer Success Management with Services/Support/Training - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Five9, Zendesk, Ooyala, ServiceRocket
FMSI Branch Service Webinar Power Point April 2013Chad Davis
Join Mark Debes, the SVP of Retail Banking at The Fauquier Bank, and FMSI as we aim to answer the question, is there a way to achieve world-class branch service levels with technology? Uncover insights for optimizing your teller service potential plus strategies for getting the most out of the latest branch technologies.
October 2010 - Marketing Roundtable - Todd SmitheeAnnArborSPARK
As marketing and sales become less discrete activities, alignment is increasingly critical. The marketing discipline now includes a wide range of functions to help identify, nurture, and close sales. This panel of industry experts will review topics like demand generation, CRM/database tools, call centers, and the best ways to integrate these elements to enable your sales force and improve their results.
How to build a good business case for CRM in order to be able to sell a CRM strategy and/or tool to your customer ?
How you can proof to your customer that investing in CRM will enable him to save money and lower his cost of sales ?
Lean Sales and Marketing is a method to make you more effective than your competitors. Lean is something that some people want to do, to beat their competitors.
It is not something you have to do.
How We Reorganized Our Entire Post-Sales OrganizationGainsight
One of Gainsight's principles is to "Carry the Torch" for the Customer Success industry. We've shared a lot about innovations in our processes, but not as much about our organization. In this session, Allison Pickens, VP of Customer Success and Business Operations at Gainsight, will share the story of how we re-organized post-sales to drive success for our customers.
Driving Growth and Profitability through Customer Experience & Process Trans...Brad Power
A Customer Experience revolution is transforming the business landscape catalyzed by redesigning the 'Process' that connects customers with their channel partners both up- and down-stream. Remarkably, Customer Experience transformation has proven to generate 30-50% revenue and profit improvement for companies, by driving revenues AND reducing expenses. Business Process professionals have a major role to play in this transformation - but new approaches, stakeholders, and technologies are needed to create breakthrough results.
Hear some tips from the pros! Managers from Gainsight's Customer Success & Ops teams will share methods for hiring the best talent. What backgrounds and experience do you look for? What are some interview questions and how do you manage candidate pipeline?
Supercharge Your Subscription Lifecycle by AutomatingOperations: Reed Busines...Zuora, Inc.
Your customer base is loaded with revenue opportunities, but how do you optimize your pricing and packaging model to maximize value? Recurring revenue optimization is a discipline that uses analytics to help you predictably sell the right subscription to the right customer at the right time for the right price. Learn how SaaS businesses are leveraging
AIR POLLUTION GRADE 6 ASSIGNMENT INTRO BY E. BAIRD (C) 2008Errol Baird
basics of modern concerns about pollution of the atmosphere - adapated from my Natural Sciences workbooks for South African Schools Gr 4 - 7 - beggs@vodamail.co.za or on Facebook
SigmaIT Softwares is one of the best software development company in lucknow, we provide 360 degree software solutions in lucknow or india. SigmaIT Software announced our , india because we are dedicated to give you top class software service in lucknow, india. SIGMAIT SOFTWARE Is An ISO 9001:2015 Certified Software Development Company In Lucknow That Works In A Flexible Environment For Best Software Development Service In Lucknow Process, Adjusting As Per Our Customer's Requirements. Quality Work Is A Prerequisite For Every Task We Undertake At Sigma Software As We Consider That "Every Day Counts". And Why Not; We Know That Good Jobs Always Bring New Clients.
WHY CHOOSE US
The main priority is to meet your requirement and exceed your expectations by providing business solutions that are intelligent and adaptive your working environment. Quality of work and timeframe is of utmost importance to us.
OUR MISSION
Simplifying your success is more than just a phrase to us. Rather, it is the ethos that has driven us on a wonderful journey to simplifying business success. By simplifying business software.
WHAT WE DO
We have a highly skilled team of developers that are passionate when it comes to developing new frontiers. We analyse, we discuss and march forward with a game plan. The purpose is to develop softwares that are smart, dependable and of value.
Find attached herewith my Curriculum Vitae that provides chronological account of my work experience including responsibilities that I held at every designation and my career aspirations.
Check out what Sound Telecom is all about, the way we do things, and how we can help your company with our telephone answering services, call center solutions, and cloud-based business systems.
Introducing Business Agility and Governance to Your Customer CommunicationsPrecisely
It’s challenging for organizations to quickly update communications to meet customer needs while still complying with regulatory requirements. It takes most organizations up to three months to make simple updates to customer communications. With Forbes research indicating that 90% of customers expect an omnichannel experience, and 88% expecting their interactions across channels to be consistent this challenge is amplified.
Join this on-demand webinar to learn:
• The impact of disparate data and communications systems on your bottom line
• How an integrated customer engagement platform can reduce compliance errors while simultaneously providing a better customer experience
• How you can reduce customer communication updates from 90+ days down to less than 1 day
Similar to Trisynergy Consulting Llc Services Overview (20)
Introducing Business Agility and Governance to Your Customer Communications
Trisynergy Consulting Llc Services Overview
1. It’s time for a change
As 2010 winds down and you begin to plan for
2011, do you need to:
These are examples of results we have helped
• Consolidate centers and technology our clients achieve:
resources?
• Change to more flexible technology and • Saving $2 million dollar re-licensing cost
agent cost structures with lower • Implementing contact center/CRM
breakeven points? technology, increasing sales and decreasing
• Improve agent performance? costs within the first quarter following
• Enhance or maintain customer relationships? implementation
• Listen more closely to the Voice of your • Reducing abandon rates from 12% to 2%
and improve service levels without hiring
Customer?
staff - in 4 weeks
• Improve a critical business process? • Reducing calls/account from over 2 calls
• Select the right contact center, CRM, or per account to .6
VOIP technology for your needs? • Increasing customer satisfaction from low
• Introduce a new product or service? 70% to mid 90%
• Capturing record breaking outbound sales
and significant infrastructure cost
By leveraging our expertise, our clients reductions
typically realize savings or gains from our • Improving monthly average service levels
advice or projects that are many times from below 50% to over 70%
greater than our fees. • Increasing Net Promoter Scores by 18
points in two months
The client compliment that best sums us up: • Increasing processing capacity by 50% with
no change in staffing, no technology
“Working with TriSynergy is what working investment
with consultants is supposed to be like!” • Improving first-call resolution rates by 30%
We serve executives responsible for We team with our clients to support their
goals for business improvement in many
customer satisfaction, customer service, and
different areas, including:
customer relationship management.
• Marketing/Sales/Order Entry
We are experienced independent • Application/Enrollment
consultants specializing in contact center and • Payment Processing/Collections
CRM business processes, strategies, and • Technical Support
technologies. • Voice of the Customer
• Agent Training, Quality Monitoring, and
Our services include: Performance Management
• Contact Center Assessments • Workforce Management, Scheduling,
• Continuous Process Improvement Forecasting
Facilitation, Analysis, Design, and • Knowledge Base Management/Content
Implementation Management Lifecycles
• Contact Center Strategy and Planning
• Technology Planning, Requirements, See more of our work and experience at
Design, Vendor Selection, and www.trisynergyllc.com
Technology Project Management Call us at 888-782-2520 or email us at
• Contact Center Site Selection info@trisynergyllc.com
• Agent Performance Optimization View recommendations from our clients on
• Interim IT and Contact Center LinkedIn at
Management linkedin.com/in/markebehrens
• Contact Center Outsourcing Assistance –
Evaluation, Selection, Implementation,
Relationship Management
• Customer and Agent Experience Analytics
