Maternity experience is integral to 'Patient Safety'

Maternity experience is integral to 'Patient Safety'
a
How the inclusive #MatExp community is building
positive change
#MatExp
#WhoseShoes
#MatNeoQI
Gill Phillips

Introduction
Responding to a
need for change
Working collaboratively
across boundaries
Challenging existing
assumptions
• Kirkup and Francis Reports
• Health and Social Care Act
• CQC Survey Results – London
• National Maternity Review
• Better Births : personalisation
• National Maternal &
Neonatal Health Safety
Collaborative

Crowdsourced feedback from all perspectives to create new
scenarios and poems for the Whose Shoes?® board game
Crowdsourcing – all voices
Copyright © Nutshell Communications Ltd. All rights reserved.

Maternity experience - five pilot
workshops across London
#MatExp was ‘born’- A grassroots movement aimed at improving
maternity experience for families and the staff who care for them.

How?
Whose Shoes?® board game as a tool for dialogue
Scenario
sparks
conversation
Solutions
captured by
graphic
facilitation
Multi-
disciplinary
team and
users

The journey since
• Today we are part of a much bigger #MatExp
community
• Active engagement across social media
• Over 25 Trusts or regions using the game to
talk to women and staff & spark improvement

Shaping the ‘Better Births’ vision
in England
Graphic by Tom Bailey

Graphics by New Possibilities.

Maternity Challenge Fund Bid March 2016

Crowdsourcing new material
‘The Pinks N Blues’ focus group

e

Nobody’s patient resources
– launched in March 2017
Over 120 new
crowdsourced
scenarios and
poems
Doubling the
number in the
original #MatExp
card set

Workshops
Nobody’s Patient pilot workshops at
Kingston Hospital: July 2016
St George’s Hospital: September 2016

On your tables you have a couple of cards and a poem to
spark conversations
We’ve chosen common topics we think you
will be tackling
We want you to think outside the
box, brainstorm some solutions

Grab those pens and get creative
 What are the challenges you face
as a maternity service with this
topic?
 What is an immediate idea to
improve this that you could try
out in your service tomorrow?
 What is an idea to improve this
that you could try out in your
service next month?
 Do you have any solutions to this
issue that you would be willing to
share with other units?
Graphics by Tom Bailey

Importance of an open culture /
avoid tick box approach to safety
Listening – importance of good communication
in difficult / emergency situations
Teamwork / MDT – opportunities in
safety
#MatNeoQI

What are
you going
to do
differently?

From your discussions.....
What will you do ?
Whose Shoes?
- action focused

Yes, but in the real world things are tough…

Ideas to try out? How to get
started
• Relationships
• Communication
• Build trust
• Breakdown barriers

Ideas to try out…
• Local Randomised
coffee trial
• Each month - match
people of different
disciplines and grades

 Pledges to take action
 Work closely together
 Find people who share
your passion
 Share results
Build wider networks through social media
#MatExp

Make it FUN…
Get creative
Wall displays
Graffiti board
Cakes!

Lets play … Negativity bingo !

Hold events to get people
talking and thinking…
Florence Wilcock’s famous #lithotomychallenge

Turn it into a challenge to involve others…

Challenge existing
assumptions

Get writing! Blogs
Newsletters

Have a new challenge each month
– like Leeds…
2017
January: Lithotomy challenge
February: Language challenge
March: Focus on young parents
Reflect and write about it – like Sarah Winfield

4 April 2017 – BBC newsMake it topical! – April 2017

Spreading the learning…
• New second edition of
toolkit
• Best Practice case
studies
• New material already
being used e.g. Leeds
• Lots of workshops

• SCN Maternity Experience toolkit
• ‘In their shoes’ Empathy film
• London Clinical Networks, NHS -
Two ‘Top 10 best practice #MatExp
Whose Shoes? case studies’ :
Patient and public
involvement in quality
improvement
‘Nobody’s Patient’
Download our top tips and
best practice case studies

Present your work at a global conference
Posters presented by Gill Phillips at the Quality and Safety Forum, April 2017,
Florence Wilcock (pictured) RCOG conference, June 2016

28th April 2017…
– presenting at a global conference!

Hold a webinar! Watch ours!
Spread the learning further

Thank people, appreciate them,
small rewards…

Videos … are the way forward!a
How we announced our #MatExp competition winners!
https://youtu.be/d2Gd1dfw-DU

Capture the energy… with another film … and a Steller story!

Anyone can make change
– professionals

lovingbaby.co.uk
Anyone can make change –
women and families
Leigh Kendall
#Hugoslegacy

Launch a campaign
whatever you are passionate about!
#hospitalbreastfeeding
#growfamilies#BirthMatters
#BirthTraumaChat

Inspire others…
Catherine and Leigh have each made a wonderful contribution to ’Nobody’s Patient’

And now … the new Maternal
and Neonatal Health Safety Collaborative

Two #MatExp Whose Shoes?
projects starting in Uganda…

Thank you to the many women,
families and staff who have
made our work possible!

Rise to a challenge – and sing!a
The #MatExp RAP!
Crowdsourcing involves everyone
- and shares the work…
NHS Expo , 2016

For more information
Gill Phillips: @WhoseShoes
Catherine MacLennan: @thepinksnblues
Join us!
www.nutshellcomms.co.uk
matexp.org.uk thepinksnblues.co.uk

Maternity experience is integral to 'Patient Safety'

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