SlideShare a Scribd company logo
Meer verkopen door een sterk merk 
The power of branding 
2 oktober 2014 
Bob van der Lee 
bvanderlee@totalidentity.com 
0031-681477000 
Jitze Reeder 
jreeder@totalidentity.com 
0031-634684647 
Total Identity 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee
• 50 years of experienc 
e 
• Independent agency 
• Integral disciplines 
• International clients 
• 85 design professiona 
ls 
• European design bas 
ed
50 YEARS OF DUTCH DESIGN HERITAGE 
3 Total Identity, Masterclass Prospex 
1984 
1991 
1979 
1966 
1968 
1965 
1967 
1993 
TDAssociatie voor 
Total Design nv 
1994 
1999 
2001 
2003 
2004 
2006 
TOTAL IDENTITY 
2007 
2010 
2011 
2011 
2013
LOCAL STRENGTH, INTERNATIONAL REACH 
Total Identity, Masterclass Prospex 
4
Een sterk merk begint met een sterke identiteit 
Desired position 
Identiteit Imago 
symbolics 
communication 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
behaviour 
Engagement 
Collective ambition
Iconic identity in 6 stappen 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
POSITION 
STORY 
CONTEXT 
CONCEPT 
DYNAMICS 
STRUCTURE
1. Context 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex 
Corporates 
Ownership 
Products 
Mass production 
Mass 
communication 
Multichannel 
Timing 
Expenses 
Communities 
Access 
Service concepts 
Mass 
Personalisation 
1:1 relationships 
Omnichannel 
Continuous 
Experience
2. Positionering 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee
Intuitive type Sensing type 
Thinking type Feeling type 
Total Identity, Masterclass Prospex 
Lover 
De socioloIcal dimension 
Freedom 
THE BLACK 
HOLE 
Innocent 
Explorer 
Caregiver 
Hero 
Creator 
Magician 
Sage 
Ruler 
Outlaw 
Individual Collective 
De psychologische 
dimensie 
Order 
Jester 
Everyman
VISIE 
VISION How do we look at the world? 
MISSIE 
MISSION What role do we play in this? 
AMBITIE 
AMBITION How are we going to achieve this? 
Total Identity, Masterclass Prospex 
KERNWAARDEN 
CORE VALUES 
What are our essential values? 
SYMBOLIEK 
SYMBOLIC 
ICONS 
MERKBELOFTE 
PROPOSITION What is our central brand promise? 
BEWIJSVOERING 
SUPPORTING EVIDENCE What is our supporting evidence? 
MERK ARCHETYPE 
BRAND ARCHETYPE 
PAY OFF 
TAGLINE 
MERKPERSOONLIJKHEID 
BRAND PERSONALITY 
What’s our caracter like? 
RANDVOORWAARDEN 
TABLESTAKES 
What are the hygiene factors 
in our industry? 
VISUELE STIJL 
TONE OF VISUAL 
INSTRUMENTELE VOORDELEN 
INSTRUMENTAL ADVANTAGES 
What are our rational usp’s? 
EMOTIONELE VOORDELEN 
EMOTIONAL ADVANTAGES 
what are our emotional usp’s? 
KERNDOELGROEP 
CORE TARGET AUDIENCE 
Who are our core target 
audiences? 
BELANGHEBBENDEN 
STAKEHOLDERS 
Who are our stakeholders 
and what is their agenda? 
GROOTSTE VALKUIL 
BIGGEST PITFALL 
What’s our biggest pitfall?
Randvoorwaarden 
Kernwaarden Merkpersoonlijkheid 
Randvoorwaarden Cliche’s 
Total Identity, Masterclass Prospex
3. Brand story 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
Corporate Branding 
Total Identity, Masterclass Prospex
Cliche’s 
Kernwaarden Merkpersoonlijkheid 
Randvoorwaarden Cliche’s 
Total Identity, Masterclass Prospex
4. Architectuur 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee
Brand architectures 
Total Identity, Masterclass Prospex
House of brands 
Total Identity, Masterclass Prospex
Brand architecture - Endorsed 
Total Identity, Masterclass Prospex
Monolitic 
Total Identity, Masterclass Prospex
5. Brand dynamics 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee
*Paul Hughes, Dynamic identities 
Total Identity, Masterclass Prospex 
We are living 
In a living world 
With living organisations 
That cry out for living brands
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
6. Creative concept 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
Total Identity, Masterclass Prospex
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
POSITION 
STORY 
CONTEXT 
CONCEPT 
DYNAMICS 
STRUCTURE
Dank voor uw aandacht 
2 oktober 2014 
Total Identity 
Bob van der Lee 
bvanderlee@totalidentity.com 
0031-681477000 
Jitze Reeder 
jreeder@totalidentity.com 
0031-634684647 
Total Identity, agency presentation 
17th september 2014, TOTAL IDENTITY, Bob van der Lee 
Total Identity, university lecture 
17th september 2014, TOTAL IDENTITY, Bob van der Lee

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Masterclass Prospex presentatie Total Identity handout 2 oktober

  • 1. Meer verkopen door een sterk merk The power of branding 2 oktober 2014 Bob van der Lee bvanderlee@totalidentity.com 0031-681477000 Jitze Reeder jreeder@totalidentity.com 0031-634684647 Total Identity Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee
  • 2. • 50 years of experienc e • Independent agency • Integral disciplines • International clients • 85 design professiona ls • European design bas ed
  • 3. 50 YEARS OF DUTCH DESIGN HERITAGE 3 Total Identity, Masterclass Prospex 1984 1991 1979 1966 1968 1965 1967 1993 TDAssociatie voor Total Design nv 1994 1999 2001 2003 2004 2006 TOTAL IDENTITY 2007 2010 2011 2011 2013
  • 4. LOCAL STRENGTH, INTERNATIONAL REACH Total Identity, Masterclass Prospex 4
  • 5. Een sterk merk begint met een sterke identiteit Desired position Identiteit Imago symbolics communication Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee behaviour Engagement Collective ambition
  • 6. Iconic identity in 6 stappen Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee
  • 7. Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee POSITION STORY CONTEXT CONCEPT DYNAMICS STRUCTURE
  • 8. 1. Context Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee
  • 12. Total Identity, Masterclass Prospex Corporates Ownership Products Mass production Mass communication Multichannel Timing Expenses Communities Access Service concepts Mass Personalisation 1:1 relationships Omnichannel Continuous Experience
  • 13. 2. Positionering Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee
  • 14. Intuitive type Sensing type Thinking type Feeling type Total Identity, Masterclass Prospex Lover De socioloIcal dimension Freedom THE BLACK HOLE Innocent Explorer Caregiver Hero Creator Magician Sage Ruler Outlaw Individual Collective De psychologische dimensie Order Jester Everyman
  • 15. VISIE VISION How do we look at the world? MISSIE MISSION What role do we play in this? AMBITIE AMBITION How are we going to achieve this? Total Identity, Masterclass Prospex KERNWAARDEN CORE VALUES What are our essential values? SYMBOLIEK SYMBOLIC ICONS MERKBELOFTE PROPOSITION What is our central brand promise? BEWIJSVOERING SUPPORTING EVIDENCE What is our supporting evidence? MERK ARCHETYPE BRAND ARCHETYPE PAY OFF TAGLINE MERKPERSOONLIJKHEID BRAND PERSONALITY What’s our caracter like? RANDVOORWAARDEN TABLESTAKES What are the hygiene factors in our industry? VISUELE STIJL TONE OF VISUAL INSTRUMENTELE VOORDELEN INSTRUMENTAL ADVANTAGES What are our rational usp’s? EMOTIONELE VOORDELEN EMOTIONAL ADVANTAGES what are our emotional usp’s? KERNDOELGROEP CORE TARGET AUDIENCE Who are our core target audiences? BELANGHEBBENDEN STAKEHOLDERS Who are our stakeholders and what is their agenda? GROOTSTE VALKUIL BIGGEST PITFALL What’s our biggest pitfall?
  • 16. Randvoorwaarden Kernwaarden Merkpersoonlijkheid Randvoorwaarden Cliche’s Total Identity, Masterclass Prospex
  • 17. 3. Brand story Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee
  • 20. Corporate Branding Total Identity, Masterclass Prospex
  • 21. Cliche’s Kernwaarden Merkpersoonlijkheid Randvoorwaarden Cliche’s Total Identity, Masterclass Prospex
  • 22. 4. Architectuur Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee
  • 23. Brand architectures Total Identity, Masterclass Prospex
  • 24. House of brands Total Identity, Masterclass Prospex
  • 25. Brand architecture - Endorsed Total Identity, Masterclass Prospex
  • 26. Monolitic Total Identity, Masterclass Prospex
  • 27. 5. Brand dynamics Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee
  • 28. *Paul Hughes, Dynamic identities Total Identity, Masterclass Prospex We are living In a living world With living organisations That cry out for living brands
  • 33. 6. Creative concept Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee
  • 39. Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee POSITION STORY CONTEXT CONCEPT DYNAMICS STRUCTURE
  • 40. Dank voor uw aandacht 2 oktober 2014 Total Identity Bob van der Lee bvanderlee@totalidentity.com 0031-681477000 Jitze Reeder jreeder@totalidentity.com 0031-634684647 Total Identity, agency presentation 17th september 2014, TOTAL IDENTITY, Bob van der Lee Total Identity, university lecture 17th september 2014, TOTAL IDENTITY, Bob van der Lee