The document discusses a help desk course added at Burlington High School. The course was added to provide hands-on technical support experience for 1100 iPads used in the school. It aims to provide career opportunities for students and allow them to develop troubleshooting and customer support skills. Data shows the course helps students develop writing, research, and collaboration skills aligned with Common Core standards while also preparing them for real-world problem solving required by employers.

1. BHS Help Desk
A Purposeful Learning Experience

2. Andy Marcinek
Instructional Technology Specialist
Burlington Public Schools
Blogger @ Edutopia.org
@andycinek
@andycinek
@andycinek
@andycinek
@andycinek
@andycinek

3. #LLF13
#BHSCHAT

4. What is help desk?

7. Learning by doing

8. Why did BHS add this course?
How is this course purposeful?
Where is the data?

9. Why did BHS add this course?

10. 1100 iPads

11. Actual BHS iPad Troubleshooting

12. Support

13. How is this course purposeful?

14. Career Opportunities

15. Shared Learning

16. MassCUE 2012

17. Making meaningful connections
@jcasap
GAFE Keynote

18. Authentic
Audience

19. The Next Generation

20. Where is the data?

21. Common Core
• CCSS.ELA-Literacy.W.11-12.2
Write informative/explanatory texts
to examine and convey complex
ideas, concepts, and information
clearly and accurately through the
effective selection, organization,
and analysis of content.

23. Common Core
• CCSS.ELA-Literacy.W.11-12.5
Develop and strengthen writing as
needed by planning, revising,
editing, rewriting, or trying a new
approach, focusing on addressing
what is most significant for a
specific purpose and audience.

25. Common Core
• CCSS.ELA-Literacy.W.11-12.6
Use technology, including the
Internet, to produce, publish, and
update individual or shared writing
products in response to ongoing
feedback, including new
arguments or information.

27. Common Core
• CCSS.ELA-Literacy.W.11-12.7 Conduct
short as well as more sustained research
projects to answer a question (including a
self-generated question) or solve a
problem; narrow or broaden the inquiry
when appropriate; synthesize multiple
sources on the subject, demonstrating
understanding of the subject under
investigation.

30. Common Core
• CCSS.ELA-Literacy.W.11-12.8 Gather relevant
information from multiple authoritative print and
digital sources, using advanced searches
effectively; assess the strengths and limitations
of each source in terms of the task, purpose,
and audience; integrate information into the
text selectively to maintain the flow of ideas,
avoiding plagiarism and over-reliance on any
one source and following a standard format for
citation.

32. Beyond the core
• Evaluate a problem and create a resource
• Develop solutions on the fly
• Present experience and skills
• Write informational scripts
• Collaborate and interact
• Interact with peers and professionals

33. Authentic Assessment

41. http://bit.ly/LLF2013

42. "Woefully unprepared"
"It's a matter of how to apply
that knowledge,"
"It's not a matter of technical skill," he
says, "but of knowing how to think."

43. Educators often think of such competencies
"in a purely academic context," Mr. Alssid
says, while employers want "book smarts to
translate to the real world."

44. Questions

45. iCon2013.org

46. arcinek Instructional Technology Specialist@a
amarcinek@bpsk12.org
amarcinek@bpsk12.org
amarcinek@bpsk12.org
http://about.me/andrew_marcinek
bhshelpdesk.com