The document contains a resume for Maryam P Cudal-Dalichau listing her work experience in leasing and customer service roles for apartment complexes, healthcare companies, media agencies, and telecommunications companies from 2005 to the present. Her experience includes leasing vacant apartments, customer service, marketing, sales, billing and collections. She has skills in Microsoft Office, various customer databases, graphics software, and languages including English and German.

1. MARYAM P CUDAL-DALICHAU
(970) 208-4354 (Cell)
Jacksonville, Florida
cryptobass@gmail.com
Work Experience:
The Michelson Organization, Louisville, KY July 2014 to Aug. 2015
Leasing Manager
Leasing of vacant apartments. Customer service to facilitate renting upcoming
vacant, currently vacant and pre-leasing future vacant apartments. Qualifying and
following up of prospects. Marketing to increase traffic of potential renters. Resident
relations, trouble-shooting issues and resolving problems within the community.
Placing work orders and follow-up on work orders placed. Keeping database, Yardi,
updated, filing complains, sending letters, surveys, warnings, updates on upkeep in
the community to residents door. Scheduling pest control, vendor cleans, 120 day
calls to evaluate resident's renewal.
Reporting week ending numbers. Closing of leasing week.
Brookside Properties, Louisville, KY June 2014
Leasing Consultant
Leasing of vacant apartments. Customer service to facilitate renting upcoming
vacant, currently vacant and pre-leasing future vacant apartments. Qualifying and
following up of prospects. Marketing to increase traffic of potential renters. Resident
relations, trouble-shooting issues and resolving problems within the community.
Placing work orders and follow-up on work orders placed. Keeping database, Yardi,
updated, filing complains, sending letters, surveys, warnings, updates on upkeep in
the community to residents door. Scheduling pest control, vendor cleans, 120 day
calls to evaluate resident's renewal.
The Michelson Organization, Louisville, KY Sept. 2013 to May 2014
Leasing Consultant
Leasing of vacant apartments. Customer service to facilitate renting upcoming
vacant, currently vacant and pre-leasing future vacant apartments. Qualifying and
following up of prospects. Marketing to increase traffic of potential renters. Resident
relations, trouble-shooting issues and resolving problems within the community.
Placing work orders and follow-up on work orders placed. Keeping database, Yardi,
updated, filing complains, sending letters, surveys, warnings, updates on upkeep in
the community to residents door. Scheduling pest control, vendor cleans, 120 day
calls to evaluate resident's renewal.
HUMANA Inc, Louisville, KY Sept. 2012 to Sept. 2013
LT-Associate | Medicare Disenrollment Specialist
Meeting and surpassing production expectations from management
Problem solving disenrollment and cancellation requests via correspondence or
customer service phone calls for multiple healthcare plans

2. Critical assessments of scenarios of valid disenrollment and cancellations which
demand detail-oriented work and strict compliance to CMS guidelines
Systems Knowledge: Microsoft Office, Customer Care Portal (CCP) systems,
Customer Interface (CI) tracking systems, intranet communications, external
websites I.e. Centers for Medicare and Medicaid Services, Medicare Advantage
Prescription Drug (MARx), Litton, SPIDAR Viewer, Humana Medicare fastApp
Creating letters
RD MEDIA & DESIGN Marketing Agency, Grand Junction, CO, June 2011 to Dec.
2011
Account Executive
Acquisition of business accounts
Spearheading marketing projects
Sales and negotiations for contracts of printing, promotions, media buys,
coordinating production
Tracking payment and trouble-shooting of discrepancies related to billing.
Networking, building client trust
Writing proposals and contracts for client.
Analyzing market trends
KJCT8 TELEVISION, Grand Junction, CO Jan. 2008 to Dec. 2010
Account Executive
January 14, 2008 –December 23, 2010
Acquisition of business, conceptualizing proposals and contracts for client.
Sales, negotiating, networking
Coordinating and conceptualizing production, ordering commercials
Requesting payment from customer and trouble-shooting of discrepancies related to
billing.
Marketing and targeting, rating and client reach and frequency on media
Analyzing market trends
Forecasting incoming revenue for local and regional businesses
Systems knowledge: Order tracking systems, MarkeTron , Wide Orbit
FREE PRESS, Grand Junction, CO Sept. 2007 to Jan. 2008
Account Executive
Managing key accounts
Sales and negotiations for contracts or spot advertisement and the follow through
until publishing date and distribution.
Ordering ads for special sections, receiving, requesting and sending ad copy to
graphics for work, following deadlines for publish dates.
Requesting payment from customers, trouble-shooting of discrepancies related to
billing.
Networking for new business acquisitions, writing proposals and contracts for
client.
Collaborative support for team sales

3. Software knowledge: Scheduling systems, Advertising Market Rating system, i.e.
ADMALL, DTI
STARTEK I-II, Grand Junction, CO Apr. 2005 to Sept. 2007
Data Order Specialist
Project manager of installations including circuits 56kb ports to 1544kb and data
connections (pvcs), voice connections, 800 numbers, pots lines, and features for
time duration from order entry to completion and billing.
System knowledge: ordering, tracking, escalations systems, intranet
communications, internet web-based programs, proprietary information to Cingular
Wireless /AT&T.
Troubleshooting technical difficulties
Escalation of missed critical project dates.
Evaluation of contracts, billing codes and their components.
Communicating to departmental errors and administering corrections
Answering incoming calls from customers for payment collections.
Meeting and surpassing production and quality matrix
DATARAM International, Frankfurt, Germany Sept. 1997 to Jan. 2000
Facility Manager & IT Specialist
Managing all daily administrative duties
Coordinating business representation in conventions
Configuring, correcting and installing systems.
Project manager for opening of subsidiary
Acquisitions, Administration, Advertising, Advertising Copywriting, Billing, Closing,
Cms, Contract Management, Customer Relations, Customer service, Customer
Support, Database Administration, Department of Trade and Industry, Detail
Oriented, Features, File Management, Forecasting, Graphical User Interface, Letters,
Management, Marketing, Microsoft Office, Negotiation, Networking, Order Entry,
Problem Solving, Proposal Writing, Pvcs, Quality, Receiving, Reports, Sales,
Scheduling, Telephone Skills, Troubleshooting, Website Production,english, German
Languages:
German, English
Driver's License:
Kentucky, Class D/Regular Operator
Education:
1985 Lane Technical High School, IL - H.S. Diploma:Art
1986-1989 School of the Art Institute of Chicago, Illinois - Major Painting/ Film
Experimental
1989-1990 Palm Beach Atlantic College, Palm Beach, Florida -
Major Painting/ Liberal Arts
1990-1992 Florida Atlantic University, Boca Raton, Florida - Foundational Art
History/ Liberal Arts
(*lacked 2 classes to graduate B.F.A. Degree – Foreign Language & Computer)