RISQ presents a spiritual services agency with a vision of total happiness and a mission to teach mankind attainment of ultimate happiness through spirituality. Their proposed services include a two-month meditation course with daily practice and feedback, followed by a holiday abroad with foreign guidance collaborators. Their marketing mix will include promotion through their website, magazines, and personnel to target metros in India and establish a niche market before foreign expansion. They aim to address gaps in customer expectations, service quality standards, performance, promises, and perceptions through various solutions like CRM systems, customer research, and service indexes.