Mark Harrison has extensive experience managing operations and staff across various industries. He is skilled in equipment maintenance, construction project management, and developing effective support networks. Harrison strives to meet customer expectations while managing costs and budgets. He communicates well at all levels and can perform under pressure in different environments.

1. Mark Harrison
Professional Profile

2. Personal Profile:
 I am a Multi skilled Manager with extensive experience of service
delivery operations encompassing the management of Heavy
plant, truck, light vehicle Product support and
construction/Project management
 Ability to communicate effectively at all levels.
 Capable of performing consistently in varied pressurised
environments whilst prioritising & managing conflicting demands
and work loads.
 Experienced in the management and development of staff and
team building across various environments and cultures.

3. Skills Profile
 Expertise in the control of earthmoving equipment, commercial and light
vehicles, field service support, staff and capital expenditure budgets.
 Business development experience in after sales market and product
support structure managing KPI and revenue targets as well as managing
OEM development Hands-on experience in all aspects of repair,
maintenance.
 Working knowledge of project construction and open cast mining industry
sectors.
 A successful record of achievements in an environment where quality of
service & customer satisfaction is paramount.
 Flexible approach to work ethic and prepared and willing to travel
extensively.
 Competent oral & written communication skills
 Working knowledge of MS Word, Access, Excel, Power-point.

4. Owner of we do jobs
 We do jobs are passionate about providing clients with
a quality service to both domestic and commercial
properties to maintain value and functional integrity
We take pride in our work just as our customers take
pride in the homes and place of work.
www.wedeojobs.co.uk

6. Regional Manager-Babcock International

7. Regional Manager-Babcock International
 This role has involved supporting and implementing
Repair/Maintenance contracts for three of the major
Aggregate and mining suppliers in the UK.
 Ensuring that customer expectations are meet whilst also
managing costs through effective management of the supply
chain network.
 Acting as the face of Babcock involves daily contact with
Quarry managers as well as attending regular Area Business
meetings and identifying any additional revenue opportunities
extra to contract and managing regional P&L.

8. Mining Service Manager Mantrac-Sierra Leone
(November 2012-September 2014)

9. Mining Service Manager Mantrac-Sierra Leone
 As Mining Service Manager my role involved offering product support
for the growing Caterpillar Mining machinery range within Sierra
Leone’s expanding mining industry.
 Ensuring the development of local staff through both on the job and
dealer/OEM training Ensuring that all business activities were
profitable and within budget maximising and targeting revenue
opportunities
 This role also involved managing a large fleet of Caterpillar rental
machinery within the mining sector

10. Mining Service Manager Mantrac-Sierra Leone
New Product Assembly

11. Mining Service Manager Mantrac-Sierra Leone
Field Service Support Full on site parts/aftersales
support

12. Mining Service Manager Mantrac-Sierra Leone
Management of Caterpillar Rental & CSA R&M Fleet

13. Product Support Manager RMA-Cambodia (November
2011-May 2012)
 My role involved the development of a total product support network
including both parts and service sales.
 Developing an after sales business in an ever expanding and
developing market,
 Promoting CSA contracts and on site dealer presence as a total
package service delivery covering-JCB, John Deere, Shantui,
KOHLER, SDMO and Cooltech generators.

14. Product Support Manager RMA-Cambodia
Field Service Support and Product development

15. Service Manager-Mantrac-Ghana (May 2007-November
2011)

16. Service Manager-Mantrac-Ghana
Tarkwa Branch Activities/Services
 Full After Sales Product support for all Caterpillar and Franchised
products extensive Parts support network
 Resident Engineer support
 Line boring
 Field Service Support
 CPT Fully Certified Powertrain Rebuild
 Crane & Hiab Hire
 New Machine Assembly

17. Service Manager-Mantrac-Ghana
 This role involved the overseeing of all service operations within the
Western territory incorporating an extensive field service team of over 40
people serving the mining sector.
 My responsibilities included budget control and ensuring that company
and Caterpillar procedures and standards were implemented and within
K.P.I targets capturing aftersales parts and service for on/offshore sales.
 Dealing with technical and warranty matters elevating product problems to
Caterpillar business units.

18. Service Manager-Mantrac-Ghana
Tarkwa Branch activites/Services
New Product Assembly

19. Service Manager-Mantrac-Ghana
Resident on site support for full range of products

20. Service Manager-Mantrac-Ghana
CPT (Certified Power-Train Rebuilds) 10x777D D9/16H

21. Project Plant Manager Metal Services- Saudi Arabia
(April 2006-February 2007)

22. Project Plant Manager Metal Services- Saudi Arabia
(April 2006-February 2007)
 In my position as Project Plant Manager I was responsible for the
management and control plant and vehicles involved in oil pipeline
projects within Saudi Arabia.
 This encompassed the control of over three hundred local and
migrant employees both on site and within a desert camp
environment.
 This also required constant liaison with clients to contract completion.

23. International Tempest Technical Advisor – DTW,
Cambodia/Angola/Bosnia

24. International Tempest Technical Advisor – DTW,
Cambodia/Angola/Bosnia
 Responsible for the training of local teams in the safe operation and repair of
mechanical equipment in live minefields in war affected regions, this also
involved the ongoing development of the equipment.
 The program required working in mine affected and developing countries
including Angola, Cambodia and Bosnia.
 I was responsible for the relocation of the organisation into new premises in
Cambodia, dealing with the logistics involved in moving a manufacturing
production line, as well as building new workshops and offices in a developing
post conflict country

25. International Tempest Technical Advisor – DTW
Transferring Skills through training and development

26. International Tempest Technical Advisor – DTW
Improving lives and environments

27. Project Co-ordinator MJS Construction- Various
locations-UK
 Responsible for the day to day co-ordination of construction, and civil
engineering projects, including domestic, public sector and in particular
airport runway and taxi-way repairs. Ensuring the correct selection and
ordering of materials and plant, as well as the supervision of direct and
subcontracted labour and all heath and safety requirements, liaising with
clients to ensure satisfaction at project completion.

28. Service Director - R Savage Plant Hire Ltd, Birmingham

29. Service Director - R Savage Plant Hire
 Responsible for a fleet of earth moving equipment, commercial vehicles and
cars, organising service schedules and liaising with dealers and manufacturers
on issues including service requirements and warranty.
 Sales and business development on and off site, involved in the direct training
and management of 40+ staff including plant operators and service engineers.
 Maintenance of Health & Safety requirements including implementing general
Standards achieved at ISO level.

30. Mark Harrison
Professional Profile
Thank you