Mark H. Savage has over 30 years of experience in customer service, administration, and project management from his time in the U.S. Navy and subsequent roles. He has a background in personnel management, medical billing, and customer service resolution. Currently, he works as a Service Representative Night at 24 Hour Fitness where he assists members, ensures security, and handles service issues.

1. Mark H. Savage
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568 Keble Dr.Crowley,TX76036 Cell:(419) 371-9805 Home:(8170 297-7579 hoseasavage@yahoo.com
Career Summary:
FormerSailorwithstrongcustomerservice andadministrative background:Experiencedadministrator
successful in projectmanagementandsystemsadministration:andastrongcommunicatorwhopossess
excellentinterpersonal,phone anddigitalcommunicationskills.
Professional Experience:
24 Hour Fitness
Service Representative Night 2015 - present
 Monitors incoming inquiries and ensures proper check in procedures are followed.
 Ensures a safe and secure club.
 Responsible for assisting and directing members/guests.
 Handled member service issues to include: lost and found items, new membership
cards, change of address, EFT setup or change, and questions regarding billings and
payments, etc.
SIMS/Cosolutions
CustomerService Representative 2011 – 2015
 Worked to resolve application and functional user issues on systems supported by the
Space and Naval Warfare Systems Center, New Orleans including but not limited to
Navy Standard Integrated Personnel System, Navy Reserve Order Writing System, Air
National Order Writing System, Medical Readiness Reporting System, Career
Management System and Defense Travel System.
Integracare Home health
Medical Billing/Financial Specialist 2008 – 2011
 Completed home health work flow.
 Obtained Initial Pre-authorization for patients through Insurance, Medicaid and
medicare.
 Created files for insurance and Medicaid patients.
 Managed commercial insurance claims by tracking receipt and payment issued.

2. U. S. Navy
Personnel Officer/Chief PettyOfficerinCharge 2004 - 2008
 Supervised a crew of 35 in daily operations, including evaluation and discipline,
providing pay and personnel service to 950 customers in 135 different commands
 Personally developed a database to track qualifications and awards that could be
retrieved on demand. Improving the efficiency of his command and ensuring all
members records were up to date.
 Outstanding performance as Chief Petty Officer in charge of Customer Service Desk St
Mawgan led him to being chosen as Chief Petty Officer in charge of London a role
reserved exclusively for higher ranking officers. This selection led to him filling the dual
role as Chief Petty Officer in charge of both commands.
 Ensured that 750 eligible personnel were able to compete in 6 Navy Wide examination
cycles with zero discrepancies.
 Immediately improved performance and restored confidence of his two Leading Petty
Officer’s through personal training and increased delegation, resulting in more
experience and confidence for those individuals.
U. S. Navy
Personnel Office Supervisor 1985 – 2004
 Produced error free documents resulting in his command maintaining the lowest error
rate within the network.
 Developed and implemented a system for tracking control authorization numbers
ensuring more efficient management of delinquent documents.
 Continually searched for ways to improve procedure and raise efficiency. Constantly
strived to achieve maximum results from subordinates, while maintaining courteous and
personal services.
Education and Training
 Bachelors of Science degree in Business Management from Central State University
Wilberforce, Ohio 1981 – 19985
Experience
 Active Duty – 24 Years
 Home health medical billing – 3 years
 Defense Contracting – 4 years and 2 months