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MARK BATTLE
6023 Kentworth Drive, Holly Springs, NC 27540 | 919-741-9333 | mark.battle1@yahoo.com
SUMMARY
Accomplished medical professional with 14 years of distinguished experience in the healthcare
management industry. Highly-motivated, adaptable, independent technical expert in medical
operations, health insurance, project management, quality assurance, and healthcare
administration. Extensive background in a multitude of healthcare settings including surgery,
emergency rooms, flight medicine, urgent care, family health, and intensive care units. Highly
organized supervisor and manager providing thorough and skillful administrative support to senior
management. Passionate intercultural expert with a blend of experience in budgeting, recruiting,
hiring, performance analysis, customer-service, auditing, and data analysis.
SKILLS
Software
· Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook,
Microsoft Access, Linux, Composite Health Care System, Armed Forces Health
Longitudinal Technology Application, ICUE, EPIC, INSITE, ICD-10..
Administrative
· Management, Auditing, Medicare, Health Insurance, Quality Assurance, Risk
Management, Performance Reviews, Department Budgeting, Technical Writing,
Scheduling Management, Inventory Control, Employee Training, Hiring, Payroll,
Data Analysis, Time Management, Safety Training, Customer Service, Medical
Coding, Public Speaking.
EXPERIENCE
23 Mar 2015-
Present
Healthcare Services Coordinator, UnitedHealth Group, Raleigh, North Carolina
• Processes notification requirements and assists practice staff with Clinical
Coverage Review. Extracts relevant information from medical records to set quality
management goals. Monitors industry trends/resources and defines opportunities
to enhance provider service offerings. Supports provider issue resolution with
internal teams and follows up with providers. Designed/implemented standard
operating procedures for a Medicare Advantage management program touching
over 8,000 patients at the UNC healthcare system earning $3.5 million in revenue.
01 July 2011-
17 Feb 2015
Senior Manager, Independent Duty Medical Technician, Ambulance Services
Technician, Flight Medicine Technician, Non-Commissioned Officer in Charge.
Ambulance Services/Flight Medicine, Aviano Air Base, Italy. United States Air Force
· Managed and executed department budget, directed department
education/training/careercounseling programs, conducted hospital safety
program, provided data analysis to senior management, completed employee and
department supervisor performance reviews, managed patient/customer service
satisfaction program. Awarded Air Force Outstanding Airman of the Year.
16 August 2010-
30 June 2011
Medical Director, Independent Duty Medical Technician. Tactical Holding Area,
Tikrit/Mosul/Baghdad, Iraq. United States Air Force
· Administered expeditionary health care and emergent treatment to Joint Special
Operations Task Force of 100 personnel. Assured maintenance and quality of base
infrastructure and addressed all health concerns. Spearheaded
EDUCATION
Bachelor of Science in Management Studies with Biology Minor; Summa Cum Laude, University of
Maryland-University College
Associate of Science in Allied Health Sciences; Magna cum Laude, Community College of the Air Force
Expeditionary Medical Service Training, Sheppard Air Force Base, Texas; 2012. “Above and Beyond”
Award for Outstanding Performance
Center for Sustainment of Trauma and Readiness Skills- Advanced Medic, Baltimore, Maryland; 2010
Independent Duty Medical Technician Training School, Sheppard Air Force Base, Texas; 2007. Top
Graduate
Airman Leadership School-Leadership and Organizational Management, Scott Air Force Base, IL; 2006.
Distinguished Graduate, John L. Levitow Award Recipient for Excellence as a Leader and Scholar
Aerospace Medicine Technical Training, Sheppard Air Force Base, Texas; 2003. Top Graduate
Basic Military Training, Lackland Air Force Base, Texas, 2002. Flight Training Leader, Honor Graduate
medical/trauma/pharmaceutical training with local nation liaisons. Identified
water/food-borneillnesses and implemented new dining facility procedures. Planned
support, air, medical, and communication missions and Composite Risk
Management procedures. Bronze Star Recipient, Joint Service Commendation Medal
Recipient.
17 October 2009-
15 Aug 2010
Department Manager, Independent Duty Medical Technician. Family Practice Clinic,
Scott Air Force Base, IL. United States Air Force
· Managed hospital infection control program, performed routine budget audits,
managed patient/customer liaison program. Managed department
education/training program. Managed and provided oversight for four hospital
departments. Presented senior management data analysis on profit trends.
Managed planning/implementation of nursing team. Accomplished routine
employee/supervisorperformance reviews. Awarded Air Force Commendation
Medal.
13 November
2007- 16 October
2009
Department Supervisor, Aerospace Medical Technician. Aeromedical Staging
Facility, Scott Air Force Base, IL. United States Air Force
· Supervised 8 personnel on daily clinic operations. Supervised department
education/training program. Provided insight to department manager on data
analysis trends. Co-managed department quarterly budget. Completed quarterly
department inventory. Supervised department safety program. Awarded Air Force
Achievement Medal.

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Mark Battle's Resume

  • 1. MARK BATTLE 6023 Kentworth Drive, Holly Springs, NC 27540 | 919-741-9333 | mark.battle1@yahoo.com SUMMARY Accomplished medical professional with 14 years of distinguished experience in the healthcare management industry. Highly-motivated, adaptable, independent technical expert in medical operations, health insurance, project management, quality assurance, and healthcare administration. Extensive background in a multitude of healthcare settings including surgery, emergency rooms, flight medicine, urgent care, family health, and intensive care units. Highly organized supervisor and manager providing thorough and skillful administrative support to senior management. Passionate intercultural expert with a blend of experience in budgeting, recruiting, hiring, performance analysis, customer-service, auditing, and data analysis. SKILLS Software · Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Access, Linux, Composite Health Care System, Armed Forces Health Longitudinal Technology Application, ICUE, EPIC, INSITE, ICD-10.. Administrative · Management, Auditing, Medicare, Health Insurance, Quality Assurance, Risk Management, Performance Reviews, Department Budgeting, Technical Writing, Scheduling Management, Inventory Control, Employee Training, Hiring, Payroll, Data Analysis, Time Management, Safety Training, Customer Service, Medical Coding, Public Speaking. EXPERIENCE 23 Mar 2015- Present Healthcare Services Coordinator, UnitedHealth Group, Raleigh, North Carolina • Processes notification requirements and assists practice staff with Clinical Coverage Review. Extracts relevant information from medical records to set quality management goals. Monitors industry trends/resources and defines opportunities to enhance provider service offerings. Supports provider issue resolution with internal teams and follows up with providers. Designed/implemented standard operating procedures for a Medicare Advantage management program touching over 8,000 patients at the UNC healthcare system earning $3.5 million in revenue.
  • 2. 01 July 2011- 17 Feb 2015 Senior Manager, Independent Duty Medical Technician, Ambulance Services Technician, Flight Medicine Technician, Non-Commissioned Officer in Charge. Ambulance Services/Flight Medicine, Aviano Air Base, Italy. United States Air Force · Managed and executed department budget, directed department education/training/careercounseling programs, conducted hospital safety program, provided data analysis to senior management, completed employee and department supervisor performance reviews, managed patient/customer service satisfaction program. Awarded Air Force Outstanding Airman of the Year. 16 August 2010- 30 June 2011 Medical Director, Independent Duty Medical Technician. Tactical Holding Area, Tikrit/Mosul/Baghdad, Iraq. United States Air Force · Administered expeditionary health care and emergent treatment to Joint Special Operations Task Force of 100 personnel. Assured maintenance and quality of base infrastructure and addressed all health concerns. Spearheaded EDUCATION Bachelor of Science in Management Studies with Biology Minor; Summa Cum Laude, University of Maryland-University College Associate of Science in Allied Health Sciences; Magna cum Laude, Community College of the Air Force Expeditionary Medical Service Training, Sheppard Air Force Base, Texas; 2012. “Above and Beyond” Award for Outstanding Performance Center for Sustainment of Trauma and Readiness Skills- Advanced Medic, Baltimore, Maryland; 2010 Independent Duty Medical Technician Training School, Sheppard Air Force Base, Texas; 2007. Top Graduate Airman Leadership School-Leadership and Organizational Management, Scott Air Force Base, IL; 2006. Distinguished Graduate, John L. Levitow Award Recipient for Excellence as a Leader and Scholar Aerospace Medicine Technical Training, Sheppard Air Force Base, Texas; 2003. Top Graduate Basic Military Training, Lackland Air Force Base, Texas, 2002. Flight Training Leader, Honor Graduate medical/trauma/pharmaceutical training with local nation liaisons. Identified water/food-borneillnesses and implemented new dining facility procedures. Planned support, air, medical, and communication missions and Composite Risk Management procedures. Bronze Star Recipient, Joint Service Commendation Medal Recipient. 17 October 2009- 15 Aug 2010 Department Manager, Independent Duty Medical Technician. Family Practice Clinic, Scott Air Force Base, IL. United States Air Force · Managed hospital infection control program, performed routine budget audits, managed patient/customer liaison program. Managed department education/training program. Managed and provided oversight for four hospital departments. Presented senior management data analysis on profit trends. Managed planning/implementation of nursing team. Accomplished routine employee/supervisorperformance reviews. Awarded Air Force Commendation Medal. 13 November 2007- 16 October 2009 Department Supervisor, Aerospace Medical Technician. Aeromedical Staging Facility, Scott Air Force Base, IL. United States Air Force · Supervised 8 personnel on daily clinic operations. Supervised department education/training program. Provided insight to department manager on data analysis trends. Co-managed department quarterly budget. Completed quarterly department inventory. Supervised department safety program. Awarded Air Force Achievement Medal.