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Marions Petersen CV
- 1. Curriculum Vitae of Marion Petersen
- 2. qwerty uiopas dfghjkl zxcvbn qwerty uiopas dfghjkl zxcvbn mqwer tyuiop asdfghj klzxcv bnmq wertyu iopasdf ghjklzx cvbnm qwerty Curriculum Vitae of Marion Petersen Name Marion Chante’ Surname Petersen Contact Number 0796641428 / 0116365270 ID Number 8502210197080 Date of Birth 21 February 1985 Physical Address 9 Havelock Court Steytler Street Newclare 2093 Dependents 1 Nationality South African Gender Female Languages English and Afrikaans Secondary Education Last school Attended Coronationville Senior Secondary School Highest Standard Passed Grade 12 (Matric) Subjects Passed English, Afrikaans, Hotel keeping and Catering, Business Economics, Biology, Economics Previous Working Experience Company Name Standard Bank Position Held Data Capturing Duties Customer consultant Processing Information Ensuring customers comply with FICA Regulation Duration April 2005 to September 2005 Company Standard Bank Card Division Position Held Customer Service Consultant Duties Updating Details Assistance with Queries Data Capturing Period November 2005 to January 2008
- 3. Company Standard Bank Position Acting Team leader • Duties • Managing team’s daily activities • Monitoring schedule adherence and taking appropriate action if necessary • Monitoring, identifying, documenting and coaching Agents on non-performance • Identifying training needs- Facilitating and presenting training • Supporting monthly awards/recognition programme by identifying top performers • Excellent Customer service and Quality Assurance • Making sure that communication is done timeously and effectively • Managing Quality assurance and setting goals for the team to achieve • Supporting Management and Organization decisions, policies and procedures • Coordinating events and functions with in the team Period September 2007 to December 2007 Company Standard Bank General Banking Position Customer Consultant Period January, 2008 till April 2010 Duties Inbound Call Centre Assisting with all Queries telephonically Training completed Telephonic Customer service skills Communication skills Mentoring skills Coaching Skills Outound calling Current Employment Company Fraud Risk and Loss Management Position Fraud Analyst(Contact Centre ) Period April 2010 Duties Detecting Fraud
- 4. Group Financial Crime Control Company: Standard Bank Position: Fraud Analyst Period: December 2011 to date Duties • Action invalid card reports. • Action BC70801 report, request vouchers and obtain leads from merchants and distribute for further investigation. • Capture investigators feedback on BC70801 system. • Account verification to other banks as per e-mailed SLA. • Manager’s queries including statement retrieval on SAPS requests (Sec. 205). • Fan outs to high risk merchants on hot cards presented during the week (ERPS). • Distribute reports from BC70801 system to all parties concerned in investigations and the other banks. • Loading of cases on Sharepoint system. • Loading cards on hot card file daily. Company: Osiris Trading Position: Fraud Analyst Period: 1 July 2015 to 15 April 2016 REFERENCES Name of Referee Vernice Lewis Designation Team Leader Cell no. 0731788198 Email Vernice.lewis@standardbank.co.za
- 5. Name of Referee Albert Moloi Designation Team leader Cell No. 0721244953 Email Albert.moloi@standardbank.co.za Name of Referee Liam Reddy Designation Team Leader Cell No. 0832640794 E-Mail Liam.reddy@standardbank.co.za Name of Referee Blackie Swart Designation Manager Cell No. 0832503492 E-Mail Blackie.swart@standardbank.co.za Name of referee Candice Desai Designation Team leader Cell Number 0610030199/0848980559 E-mail Candice.desai@standardbank.co.za PERSONAL ASSESSMENT I am a hardworking individual and I consider myself a real “Go-getter”. I accept any challenge/task given to me and I fulfill it to the best of my ability.
- 6. Name of Referee Albert Moloi Designation Team leader Cell No. 0721244953 Email Albert.moloi@standardbank.co.za Name of Referee Liam Reddy Designation Team Leader Cell No. 0832640794 E-Mail Liam.reddy@standardbank.co.za Name of Referee Blackie Swart Designation Manager Cell No. 0832503492 E-Mail Blackie.swart@standardbank.co.za Name of referee Candice Desai Designation Team leader Cell Number 0610030199/0848980559 E-mail Candice.desai@standardbank.co.za PERSONAL ASSESSMENT I am a hardworking individual and I consider myself a real “Go-getter”. I accept any challenge/task given to me and I fulfill it to the best of my ability.