The document provides personal and employment details of Mansi Kadarnath Sutrave. It includes her name, date of birth, visa status, education qualifications including a Masters in Business Administration and Bachelor of Computer Applications. It also lists her various training qualifications and certifications. Her professional experience section outlines her roles and responsibilities in various cargo and customer service roles from 2006 to the present date at companies such as Danzas AEI Emirates, Sharjah Aviation Services, and Lufthansa Cargo AG.

1. MANSI KADARNATH SUTAVE
PAGE 1/4
M A N S I K A D A R N A T H S U T R A V E
PERSONAL DETAILS
NAME : MANSI KADARNATH SUTRAVE
DATE OF
BIRTH
: 09TH NOVEMBER 1982
VISA STATUS : EMPLOYMENT VISA
DRIVING
LICENSE
: UAE DRIVING LICENSE NO. 407187
MARITAL
STATUS
: MARRIED
NATIONALITY : INDIAN
EDUCATION
Aug 2003 – Jul 2005
Masters in Business Administration (MBA) passed with First class
(Human Resources and Marketing)
Mahatma Gandhi University, India
Aug 2000 – Jun 2003
Bachelor of Computer Applications (BCA) passed with First class
Mahatma Gandhi University, India
ADDITIONAL QUALIFICATIONS
GLOBAL CUSTOMER SERVICE EXCELLENCE, provided by
Danzas AEI Emirates, Dubai.
Contents:
 Customer service excellence
 Communication Excellence
 Service Recovery Excellence
• S H A R J A H . • U . A . E •
P H O N E 0 0 9 7 1 - 5 6 - 9 2 9 2 9 1 1 • E - M A I L M A S U L U N A @ Y A H O O . C O . I N

2. MANSI KADARNATH SUTAVE
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 Commercial Excellence
 Product Excellence
MASTER BRONZE- FIRST CHOICE, provided by Danzas AEI
Emirates LLC, Dubai.
Contents:
 The DMAIC cycle, steps & procedures
DGR CAT 7, 8 AND 10, provided by Lufthansa Cargo AG, held at
Training Center, Sharjah International Airport, Sharjah
Contents:
 DGR goods classifications
 Basics of DGR handling
A1 QSH-334 BASIC COURSE CARGO SALES AND HANDLING,
provided by Lufthansa Cargo AG, held at Moerfeldon-Walldorf, Frankfurt,
Germany
Contents:
 Fleet, ULDs, Contours and Loadability
 Working tools (Manuals, handbooks and Intranet)
 LCAG td.Services and special products
 Basics of DGR handling
 Working with the EDP
 Customer orientation communication
AWARENESS FOR SAFETY (e-Learning course), provided by
Lufthansa Cargo AG, Sharjah
Contents:
 Dangerous goods incidents and accidents
 Dangerous Goods Occurrence Report (DGOR)
SERVICABILITY OF ULDs (e-Learning course), provided by
Lufthansa Cargo AG, Sharjah
Contents:
 Basic rules for serviceability of ULDs and Loading material
 Serviceability of Containers and Pallets, Refrigerated containers and

3. MANSI KADARNATH SUTAVE
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20ft ULD
 Storage of ULDs
COMPETITION COMPLIANCE (e-Learning course), provided by
Lufthansa Cargo AG, Sharjah
Contents:
 Competition law
 Prohibition of anti-competitive agreements and practices
RAMP SAFETY AWARENESS, provided by Sharjah Aviation Services,
Sharjah
Contents:
 General Ramp Safety awareness
PROFESSIONAL EXPERIENCE
11th Dec 2011 - till date Danzas AEI Emirates LLC, Dubai
Customer Relation Specialist
 To provide premium quality customer service
 Act as key contact point for allocated customers, & develop
relation
 Handles & responds to customer queries
 Provide spot quotations to customers, & closes contracts
 Accepts & processes orders for handover to Operations
 Proactively provide updates customers on shipment status,
exceptions & provide intermediate updates on incident
solution
 Takes & handles any customer complaints, & captures the
details in the Customer Care Management tool to provide
appropriate solution
 Performs up- and cross-selling and passes on leads to Sales
 Collaborates closely with Operations and other departments
for smooth handling of shipments and continuous updates
 Escalates issues, if required
_______________________________________________________
01st Mar 2009 – 18th Nov 2011 Sharjah Aviation Services, Sharjah
Cargo Agent
 Worked with the Freight Import Section
 Provide Customer Service
 Send Freight Arrival Notification
 Issuing of Delivery Orders

4. MANSI KADARNATH SUTAVE
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 Handle Inbound Truck Documentation
 Liaising with airlines for tracking and follow-up of shipments
_______________________________________________________
24th Apr 2007 – 28th Feb 2009 Lufthansa Cargo AG, Sharjah
Cargo Agent
 Handling agent for Lufthansa Cargo and partner airlines
 Prioritizing inbound cargo as per Flight manifest
 Handle Documentation of inbound Flight & truck
 Provide Customer Service
 Send Freight Arrival Notification, Issuing of Delivery Orders
 Outbound truck manifesting and documentation
 Bay Inventory reconciliation
 Liaising with airlines and trucking companies for tracking and
follow-up of shipments via telexes and emails.
22nd Mar 2006 – 05th Dec 2006 Akar Technical Services, Dubai
HR Assistant
 Assisting HR Manager & CEO with HR activities
 Identifying vacancies in all departments
 Recruitment, Screening and Selection procedures, & arranging
interviews with candidates
 Creating and maintaining Employee Files, & maintaining and
updating ERP system
 Handling Employment visa and labour card procedures (New
visa application, renewals and Cancellations)
 Providing Induction program to new recruits
 Preparation & modification of Job description for various
positions
 Experience with Performance appraisal procedures
 Addressing other Employee issues with all department heads.