C. Manikandan is seeking a challenging position that allows for continuous learning and growth. He has over 4 years of experience in roles like quality analyst, operations associate, and project head. He is pursuing an MBA in finance and holds a BCom degree. Manikandan has worked on projects involving general ledger reconciliation, litigation management, and process migration. He is proficient in Tamil and English and has strengths in problem solving, learning new skills quickly, and working well under pressure.

1. C. MANIKANDAN
3/266 Pillyarkovil street
Mela Kumarasapuram
Trichy- 600013
Mobile no: 9629666693
E-mail: maniiichitravelu@gmail.com
Objective
To work in a reputed organization with challenging task ahead to the fullest job satisfaction there
by achieving company’s growth and personal growth through continuous learning.
Work Experience
Organization: Tata Consultancy Services Duration: Aug-2011- Till date
Overall Experience: 4+ years
Designation: BPO Process Associate (Quality Analyst)
Domain: GL Reconciliation BSS & Operations (CARDS)
1.) Project: - General ledger Reconciliation
Roles and Responsibilities
We the GPO (Global process owner) for the accounts working as per the BSS directive as
mentioned below.
Download the GL balance from Tampa GL system and substantiate the balance with the product
processor to reconcile the items.
Investigate the open items and get appropriate supporting document from the product control.
Age the open item in the E-recon system (threshold limit $50000), open items beyond the
threshold limit will marked as RED as per the aging standard.
Accounts will be reviewed by the higher official as per the BSS standard and finally accounts will
be submitted in the E-recon system.
Open items will be followed withthe product control team and get cleared and update to the higher
official on daily basis.
2.) Project: - Cards Operations (Litigation Management Unit)
Process Known
 Agency portfolio control
 Referrals
 Judgment Balance review
 Letter Checker & maker
 Small Balance Write-off

2. Roles and Responsibilities
Received transactions data on daily basis and performed analysis as per the Standard Operating
Procedure.
Analyze the processed data of team members and recorded the fluctuations as compared to the
standard procedure.
Training given to the associates to explore more in their Team’s & Process.
Emailed the analysis report to the higher management for further processing.
Conducting daily meetings to share the updates within the process.
Giving suggestion periodically for the improvement of the process.
Acted as a volunteer to conduct a check in protecting and no leakage of customer data details.
 Maintained Daily Transaction data details
Prepared reports as per the standard format.
Emailed to the team managers and other members for co – ordination in the processes.
 New Process Migration
Headed the team in the migration of the New process Judgment Balance Review.
 Transition
Went for Transition on behalf of my team from Chennai to Gujarat (Gandhi Nagar), trained the
people over there in all the process in the understandable way and stabilized the project over there.
Reward and Recognition:-
 Awarded as a Star Performer for the Quarter of Apr 2013
 Got appreciations & Extra Business from the client for the hard work & efforts put in the
achoc activities to complete them in a short span of time. Thus impact the business in the
positive way.
 Got appreciation from Client for developing such database to reduce the TAT & also
developed a macro with the help of the developer to finish up the volume in the very short
span off time.
Certification: -
 I had completed "Six Sigma Green Belt"
Projects:
 Green Belt (SPS) project on the Judgment balance review Unit per transactions (UPT).
 Kaizen in APC lmu c &d process in the bases to reduce the Turnaround Time (TAT).
Strengths
Proven problem solving skill, excellent conceptual foundation with strong fundamentals and
aptitude for learning things quickly, positive attitude, and ability to work under pressure and good
communication skills. Functions as an active participant .Exhibits flexibility.

3. Personal Details
Name : C. Manikandan
Father’s Name : Chitravelu
Date of Birth : 22-03-1990
Gender : Male
Marital Status : Single
Nationality : Indian
Mother Tongue : Tamil
Languages known : Tamil & English
Permanent Address : 3/266, Pillyarkovil Street Melakumarasapuram
Trichy - 620013
Education qualification:-
M.B.A in finance Pondicherry university- Pursuing
B.com St. Joseph college Trichy,(Bharathithasan university)- 2008-2011
Declaration:-
I hereby declare that all information’s furnished above are true to the best of my knowledge.
Place:
Date : (C.Manikandan)
Reference: -
Ben Kurian (Assistant manager TCS)
Mobile- 8939014158
Mail- ben.kurian@tcs.com
Prajeesh S
Mobile- 9884726374
Mail - prajeesh.s@tcs.com