Sarah Fawsitt, Head of HR IT, BT - Working with global teams from both sides of the shore – there is a lot to learn! - Stakeholder relationships become a lifeline to you - Emotional connection is key – how the team I worked with jumped 30 places in the India ‘Great Places to Work’ survey

1. © British Telecommunications plc 2017
Sarah Fawsitt
Managing talent 1000s of miles away
5 October 2017
1

2. © British Telecommunications plc 2017
Let’s talk about beautiful India
2

3. © British Telecommunications plc 2017
A fast growing, and rapidly changing market
India has 7.1% annual GDP Growth, compared to
China 6.7%, US 1.6% and UK 1.8%*.
2nd most populated country in the world with 1.3
billion people and Delhi is the second biggest city in
the world.
India’s IT Industry amounts to a 12.3% of share of the
Global market.
*2016 figures
3

4. © British Telecommunications plc 2017
Perspectives and priorities can be completely differently
What was a lovely warm day to us, was the heart of
winter to everyone else, even the stray street pups
had jumpers…
.
4

5. © British Telecommunications plc 2017
Manage your stakeholders well – out of sight is out of mind
5

6. © British Telecommunications plc 2017
What made the difference in engagement?
Inspire
TechWomen –
inclusion programme
Purposeful business
TechTalks
Empower
Challenge Cup
Elevate – Career
pathways
All ideas Matter –
suggestion scheme
6
Listen
Employee Survey
‘Great Place to Work’
Monthly MD
roundtables
Appreciate
Gamification – instant
recognition scheme
Annual Day – staff
event
Sports competitions

7. © British Telecommunications plc 2017
The missing ingredient; emotional connection makes all the difference
Connecting the unconnected
A group-wide programme, begun in India
addressing a societal issue and winning
hearts and minds
Parents as partners
Bringing parents into the office and
acknowledging their part in our peoples
career
7

8. © British Telecommunications plc 2017
To summarise
Assumptions and pre-conceived
ideas are purely that, get to know
your teams and all their priorities.
Take stakeholder management
seriously.
Stay connected and be connected.
And of course the other magic
ingredients…
8