Looks at the Performance Management Framework and the need for local authorities to have effective performance management systems in place. Presented by Alec Taylor at the CILIPS Centenary Conference on 3 Jun 2008.
Delivering on results - Evidence-based decision making through better metrics...OECD Governance
Presentation by Kiran Hanspal, Canada, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, Paris, 26-27 November 2015.
Accountability and Compliance in EURO - presentation delivered by Imre Hollo, Director, Administration and Finance, on 14 September 2015 at the 65th session of the WHO Regional Committee for Europe (Vilnius, Lithuania, 14–17 September 2015)
Adding Flexibility to Fairfax County's Public Facilities Manual (PFM)Fairfax County
Fairfax County is updating its Public Facilities Manual (PFM) to add more flexibility per a strategic goal of improving development processes. A consultant was hired to analyze gaps between the current and future states of the PFM. Stakeholder committees provide input on the current and future states. The update aims to minimize mandatory requirements, expand urban standards, and allow innovative practices. A public feedback form and website will inform residents of proposed changes to incorporate flexibility and clarity into the PFM.
Spending reviews: recent PB reform Agenda in Korea -- Nowook Park, KoreaOECD Governance
Presentation by Nowook Park, Korea, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015.
This document discusses improving key performance indicators (KPIs) in the public sector. It notes that current KPIs focus too much on financial accountability and inputs rather than outcomes, efficiency, and effectiveness. The document outlines how governments have tried to shift from measuring inputs to outputs to outcomes over time. It argues KPIs need to assess the entire service delivery process, including economy, efficiency, cost-effectiveness, and service effectiveness. High-level KPIs that are transparent and publicly available could help push public sector performance boundaries by supporting, informing, and challenging operational models.
Performance management and core tasks - Pia Lovengren Ravn, DenmarkOECD Governance
Presentation by Pia Lovengren Ravn, Denmark, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, Paris, 26-27 November 2015.
Presentation by Arnold Schilder, IAASB Chairman, at the Public Interest Oversight Board's 10th Anniversary Seminar, in Madrid, Spain, September 30, 2015.
Evaluating the performance of OECD Committees -- Kevin Williams, OECD Secreta...OECD Governance
Presentation by Kevin Williams, OECD Secretariat, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015
Delivering on results - Evidence-based decision making through better metrics...OECD Governance
Presentation by Kiran Hanspal, Canada, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, Paris, 26-27 November 2015.
Accountability and Compliance in EURO - presentation delivered by Imre Hollo, Director, Administration and Finance, on 14 September 2015 at the 65th session of the WHO Regional Committee for Europe (Vilnius, Lithuania, 14–17 September 2015)
Adding Flexibility to Fairfax County's Public Facilities Manual (PFM)Fairfax County
Fairfax County is updating its Public Facilities Manual (PFM) to add more flexibility per a strategic goal of improving development processes. A consultant was hired to analyze gaps between the current and future states of the PFM. Stakeholder committees provide input on the current and future states. The update aims to minimize mandatory requirements, expand urban standards, and allow innovative practices. A public feedback form and website will inform residents of proposed changes to incorporate flexibility and clarity into the PFM.
Spending reviews: recent PB reform Agenda in Korea -- Nowook Park, KoreaOECD Governance
Presentation by Nowook Park, Korea, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015.
This document discusses improving key performance indicators (KPIs) in the public sector. It notes that current KPIs focus too much on financial accountability and inputs rather than outcomes, efficiency, and effectiveness. The document outlines how governments have tried to shift from measuring inputs to outputs to outcomes over time. It argues KPIs need to assess the entire service delivery process, including economy, efficiency, cost-effectiveness, and service effectiveness. High-level KPIs that are transparent and publicly available could help push public sector performance boundaries by supporting, informing, and challenging operational models.
Performance management and core tasks - Pia Lovengren Ravn, DenmarkOECD Governance
Presentation by Pia Lovengren Ravn, Denmark, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, Paris, 26-27 November 2015.
Presentation by Arnold Schilder, IAASB Chairman, at the Public Interest Oversight Board's 10th Anniversary Seminar, in Madrid, Spain, September 30, 2015.
Evaluating the performance of OECD Committees -- Kevin Williams, OECD Secreta...OECD Governance
Presentation by Kevin Williams, OECD Secretariat, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015
OECD Infrastructure Governance Index - Ana-Maria Ruiz Rivadeneira, OECDOECD Governance
This presentation was made by Ana-Maria Ruiz Rivadeneira, OECD, at the 12th Annual Meeting of the OECD Network of Senior PPP and Infrastructure Officials, held in Paris on 16 April 2019.
Improving performance and accountability -- Measures in the Irish civil servi...OECD Governance
The document discusses reforms to improve performance and accountability in the Irish Civil Service. It outlines a new strategic planning framework that better aligns departmental business plans with government priorities. It also details the design of a new robust performance review process for senior civil servants, including Secretaries General and Assistant Secretaries. The new system focuses performance objectives on policy, management, leadership, and collaboration. It aims to make individual objectives cascaded from organizational goals and increase transparency through peer accountability.
Understanding progress to date in Ireland's reform of its budgetary architect...OECD Governance
Presentation by Fiachra Kennedy, Ireland, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015.
Evaluation in Budgeting and Public ExpenditureOECD Governance
Presentation by Ronnie Downes, Budgeting and Public Expenditures Division, OECD, at the 9th Conference on Measuring Regulatory Performance - Closing the Regulatory Cycle: Effective ex post Evaluation for Improved Policy Outcomes which took place in Lisbon on 20-21 June 2017. Further information is available at www.oecd.org/gov/regulatory-policy/measuring-regulatory-performance.htm.
The document discusses Whole-Place Community Budgets (WPCBs), an initiative that brings together developments in public policy and service delivery. While ideas of partnership working are not new, past initiatives lacked robust evidence of improved outcomes. The Department for Communities and Local Government established WPCBs in four pilot areas to thoroughly test how integrating all local public service funding can be implemented and impact outcomes. The areas recognized the importance of cost-benefit analysis and evaluation in their pragmatic approaches. Local areas and central government worked cooperatively to deliver the plans, representing a promising model for future policy design. Next steps include implementing proposals, evaluating results, and continuing engagement across government.
Royal Borough of Windsor and Maidenhead - Implementing InPhase: The first six...Aden Maine
The Royal Borough of Windsor & Maidenhead implemented a new performance management system called inPhase to support its new council plan and priorities. In the first six months, the borough worked to migrate performance measures like calls data to the new system, which highlighted data integrity and performance issues that informed service improvements. The borough also automated various performance reports for its cabinet while starting to use the system for other projects and dashboards. Looking ahead, the borough aims to incorporate additional features into inPhase like forecasting, benchmarking, and risk management to further support its strategic priorities.
An Update on Adding Flexibility to Fairfax County's Public Facilities Manual ...Fairfax County
The document discusses plans to add flexibility to Fairfax County's Public Facilities Manual (PFM) to improve the development review process. It outlines stakeholder engagement including various advisory committees providing input. The goal is to make the PFM more clear, interactive, adaptable to urban and innovative development. Recommendations include simplifying information, allowing some requirements to be waived, and expanding alternative standards. Next steps include developing a future state roadmap and proposed amendments over the next year.
Policy evaluation in the Netherlands -- Birgit ten Cate - NetherlandsOECD Governance
This document summarizes the evaluation system and policy review process in the Netherlands. It discusses the main evaluation instruments, including policy reviews conducted by line departments and spending reviews led by the Ministry of Finance. It notes several issues with the current approach, including a lack of data, quality concerns, asking the wrong questions at the wrong time, and lack of impact on actual policy changes. Finally, it considers some alternatives to improve policy reviews, such as starting the review process earlier, increasing cooperation with researchers to enhance data quality, and establishing more external influence to ensure a critical perspective.
Engaging stakeholders effectively for a targeted approach in evaluationOECD Governance
Presentation by Sara Piller European Commission, at the 9th Conference on Measuring Regulatory Performance - Closing the Regulatory Cycle: Effective ex post Evaluation for Improved Policy Outcomes which took place in Lisbon on 20-21 June 2017. Further information is available at www.oecd.org/gov/regulatory-policy/measuring-regulatory-performance.htm.
Processes and institutions for effective ex post evaluationOECD Governance
This document summarizes a breakout session at an OECD conference on measuring regulatory performance. The session discussed developing more systematic approaches to joint ex-post evaluation across policy instruments. While ex-ante evaluation is undertaken more systematically than ex-post, ex-post approaches vary and oversight is often weak. The session aimed to promote synergies between regulatory and expenditure evaluation, such as common frameworks and transparency norms. Questions focused on practical examples of joint evaluations, their value, and enabling better collaboration between institutions.
Implementing the One-for-One Rule: Background, Mechanics, Results and Lessons OECD Governance
Presentation by Jeannine Ritchot, Treasury Board of Canada Secretariat, at the 9th Conference on Measuring Regulatory Performance - Closing the Regulatory Cycle: Effective ex post Evaluation for Improved Policy Outcomes which took place in Lisbon on 20-21 June 2017. Further information is available at www.oecd.org/gov/regulatory-policy/measuring-regulatory-performance.htm.
GRI produced its first sustainability report in 2003-2004 and learned that its management systems for sustainability issues needed improvement. The report helped prioritize developing these management systems. Over 800 printed copies of the report summary were distributed and it generated interest in GRI. Stakeholders wanted to see the organization's sustainability management vision and core processes in future reports. In 2005, the Board decided to focus on building management systems rather than issuing another report that year. GRI aims to release its next sustainability report at an event in October 2006 after further developing its overall management and financial systems.
Evaluation and the budget - the role of SAIs -- Leonardo Albernaz, BrazilOECD Governance
Presentation by Leonardo Albernaz, Brazil, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015
The document discusses the PEFA Framework, a tool for monitoring government performance. It was established in 2001 by seven agencies to promote results-oriented public financial management systems and harmonized PFM analytical work. The PEFA Framework uses 31 indicators to assess a country's entire budget management cycle and provides a performance report with scores on a 4-point scale. Countries can use PEFA assessments to inform reforms, monitor progress, and compare performance over time. Over 70 countries have completed assessments with many seeing improvements identified by earlier assessments. The PEFA Secretariat provides support to users through guidance, training, and quality reviews of assessment reports.
A large independent broker dealer was facing multiple emerging regulatory requirements that were significantly impacting costs of compliance. Regulators had cited weaknesses in the firm's governance, risk, and compliance framework, particularly around areas like surveillance, supervision, and new client onboarding. The firm launched a pilot program to build a case for optimizing these enterprise functions through offshoring some tasks and establishing onshore shared services platforms. The pilot identified duplicative due diligence requests that could be eliminated prior to new client onboarding. This reduced operational costs and regulatory risk while increasing the reuse of key client data. Based on the pilot's success, additional functions were identified as candidates for the next phase of shared services.
A description of Library 10, a music and IT library located in the centre of Helsinki. Presented by Käri Lamsä at the CILIPS Centenary Conference on 4 and 5 Jun 2008.
A description of how the National Library of Estonia is teaching information literacy skills to young people. Presented by Hela Ojasaar at the CILIPS Centenary Conference Branch and Group Day which took place 5 Jun 2008.
The document discusses changes in Finnish public libraries to meet the needs of new generations of library users. Key points include:
- Libraries now offer a variety of digital services in addition to traditional print collections, including wireless internet access, e-books, and computer/device lending. Space is designed for individual and group study as well as leisure activities.
- Younger users expect libraries to be modern community hubs providing both information resources and social/recreational amenities. Some libraries offer music studios, gaming areas, and virtual spaces for youth.
- Libraries are transforming their roles from solely book-focused to comprehensive information centers supporting lifelong learning, digital literacy, and equal access to knowledge for all. Staff provide training
OECD Infrastructure Governance Index - Ana-Maria Ruiz Rivadeneira, OECDOECD Governance
This presentation was made by Ana-Maria Ruiz Rivadeneira, OECD, at the 12th Annual Meeting of the OECD Network of Senior PPP and Infrastructure Officials, held in Paris on 16 April 2019.
Improving performance and accountability -- Measures in the Irish civil servi...OECD Governance
The document discusses reforms to improve performance and accountability in the Irish Civil Service. It outlines a new strategic planning framework that better aligns departmental business plans with government priorities. It also details the design of a new robust performance review process for senior civil servants, including Secretaries General and Assistant Secretaries. The new system focuses performance objectives on policy, management, leadership, and collaboration. It aims to make individual objectives cascaded from organizational goals and increase transparency through peer accountability.
Understanding progress to date in Ireland's reform of its budgetary architect...OECD Governance
Presentation by Fiachra Kennedy, Ireland, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015.
Evaluation in Budgeting and Public ExpenditureOECD Governance
Presentation by Ronnie Downes, Budgeting and Public Expenditures Division, OECD, at the 9th Conference on Measuring Regulatory Performance - Closing the Regulatory Cycle: Effective ex post Evaluation for Improved Policy Outcomes which took place in Lisbon on 20-21 June 2017. Further information is available at www.oecd.org/gov/regulatory-policy/measuring-regulatory-performance.htm.
The document discusses Whole-Place Community Budgets (WPCBs), an initiative that brings together developments in public policy and service delivery. While ideas of partnership working are not new, past initiatives lacked robust evidence of improved outcomes. The Department for Communities and Local Government established WPCBs in four pilot areas to thoroughly test how integrating all local public service funding can be implemented and impact outcomes. The areas recognized the importance of cost-benefit analysis and evaluation in their pragmatic approaches. Local areas and central government worked cooperatively to deliver the plans, representing a promising model for future policy design. Next steps include implementing proposals, evaluating results, and continuing engagement across government.
Royal Borough of Windsor and Maidenhead - Implementing InPhase: The first six...Aden Maine
The Royal Borough of Windsor & Maidenhead implemented a new performance management system called inPhase to support its new council plan and priorities. In the first six months, the borough worked to migrate performance measures like calls data to the new system, which highlighted data integrity and performance issues that informed service improvements. The borough also automated various performance reports for its cabinet while starting to use the system for other projects and dashboards. Looking ahead, the borough aims to incorporate additional features into inPhase like forecasting, benchmarking, and risk management to further support its strategic priorities.
An Update on Adding Flexibility to Fairfax County's Public Facilities Manual ...Fairfax County
The document discusses plans to add flexibility to Fairfax County's Public Facilities Manual (PFM) to improve the development review process. It outlines stakeholder engagement including various advisory committees providing input. The goal is to make the PFM more clear, interactive, adaptable to urban and innovative development. Recommendations include simplifying information, allowing some requirements to be waived, and expanding alternative standards. Next steps include developing a future state roadmap and proposed amendments over the next year.
Policy evaluation in the Netherlands -- Birgit ten Cate - NetherlandsOECD Governance
This document summarizes the evaluation system and policy review process in the Netherlands. It discusses the main evaluation instruments, including policy reviews conducted by line departments and spending reviews led by the Ministry of Finance. It notes several issues with the current approach, including a lack of data, quality concerns, asking the wrong questions at the wrong time, and lack of impact on actual policy changes. Finally, it considers some alternatives to improve policy reviews, such as starting the review process earlier, increasing cooperation with researchers to enhance data quality, and establishing more external influence to ensure a critical perspective.
Engaging stakeholders effectively for a targeted approach in evaluationOECD Governance
Presentation by Sara Piller European Commission, at the 9th Conference on Measuring Regulatory Performance - Closing the Regulatory Cycle: Effective ex post Evaluation for Improved Policy Outcomes which took place in Lisbon on 20-21 June 2017. Further information is available at www.oecd.org/gov/regulatory-policy/measuring-regulatory-performance.htm.
Processes and institutions for effective ex post evaluationOECD Governance
This document summarizes a breakout session at an OECD conference on measuring regulatory performance. The session discussed developing more systematic approaches to joint ex-post evaluation across policy instruments. While ex-ante evaluation is undertaken more systematically than ex-post, ex-post approaches vary and oversight is often weak. The session aimed to promote synergies between regulatory and expenditure evaluation, such as common frameworks and transparency norms. Questions focused on practical examples of joint evaluations, their value, and enabling better collaboration between institutions.
Implementing the One-for-One Rule: Background, Mechanics, Results and Lessons OECD Governance
Presentation by Jeannine Ritchot, Treasury Board of Canada Secretariat, at the 9th Conference on Measuring Regulatory Performance - Closing the Regulatory Cycle: Effective ex post Evaluation for Improved Policy Outcomes which took place in Lisbon on 20-21 June 2017. Further information is available at www.oecd.org/gov/regulatory-policy/measuring-regulatory-performance.htm.
GRI produced its first sustainability report in 2003-2004 and learned that its management systems for sustainability issues needed improvement. The report helped prioritize developing these management systems. Over 800 printed copies of the report summary were distributed and it generated interest in GRI. Stakeholders wanted to see the organization's sustainability management vision and core processes in future reports. In 2005, the Board decided to focus on building management systems rather than issuing another report that year. GRI aims to release its next sustainability report at an event in October 2006 after further developing its overall management and financial systems.
Evaluation and the budget - the role of SAIs -- Leonardo Albernaz, BrazilOECD Governance
Presentation by Leonardo Albernaz, Brazil, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015
The document discusses the PEFA Framework, a tool for monitoring government performance. It was established in 2001 by seven agencies to promote results-oriented public financial management systems and harmonized PFM analytical work. The PEFA Framework uses 31 indicators to assess a country's entire budget management cycle and provides a performance report with scores on a 4-point scale. Countries can use PEFA assessments to inform reforms, monitor progress, and compare performance over time. Over 70 countries have completed assessments with many seeing improvements identified by earlier assessments. The PEFA Secretariat provides support to users through guidance, training, and quality reviews of assessment reports.
A large independent broker dealer was facing multiple emerging regulatory requirements that were significantly impacting costs of compliance. Regulators had cited weaknesses in the firm's governance, risk, and compliance framework, particularly around areas like surveillance, supervision, and new client onboarding. The firm launched a pilot program to build a case for optimizing these enterprise functions through offshoring some tasks and establishing onshore shared services platforms. The pilot identified duplicative due diligence requests that could be eliminated prior to new client onboarding. This reduced operational costs and regulatory risk while increasing the reuse of key client data. Based on the pilot's success, additional functions were identified as candidates for the next phase of shared services.
A description of Library 10, a music and IT library located in the centre of Helsinki. Presented by Käri Lamsä at the CILIPS Centenary Conference on 4 and 5 Jun 2008.
A description of how the National Library of Estonia is teaching information literacy skills to young people. Presented by Hela Ojasaar at the CILIPS Centenary Conference Branch and Group Day which took place 5 Jun 2008.
The document discusses changes in Finnish public libraries to meet the needs of new generations of library users. Key points include:
- Libraries now offer a variety of digital services in addition to traditional print collections, including wireless internet access, e-books, and computer/device lending. Space is designed for individual and group study as well as leisure activities.
- Younger users expect libraries to be modern community hubs providing both information resources and social/recreational amenities. Some libraries offer music studios, gaming areas, and virtual spaces for youth.
- Libraries are transforming their roles from solely book-focused to comprehensive information centers supporting lifelong learning, digital literacy, and equal access to knowledge for all. Staff provide training
A presentation by Richard Wallis, Technology Evangelist at OCLC.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Daniel Lewis of the Open Knowledge Foundation.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
The AO25 IATF is chaired by the Department of Budget and Management (DBM) and co-chaired by the Office of the Cabinet Secretary (OCS). Its members include the Office of the President – Office of the Executive Secretary (OP-OES), National Economic and Development Authority (NEDA), the Presidential Management Staff (PMS), and the Department of Finance (DOF). The Technical Working Group, chaired by DBM, is composed of representatives of member agencies as well as the invited members.
This presentation was made by Delphine Moretti, OECD Secretariat, at the 18th Annual Meeting of OECD Senior Financial Management and Reporting Officials held at the OECD Conference Centre, Paris, on 1-2 March 2018
Background note - Mini Survey on Supreme Audit Institutions and Performance-R...OECD Governance
background note for the 10th annual meeting of the Senior Budget Officials Performance and Results Network held on 24-25 November 2014. Find more information at http://www.oecd.org/gov/budgeting
Service Delivery Review Fournier Consulting ServicesOntarioEast
The document summarizes a presentation given by Steve Fournier on conducting service delivery reviews. It outlines a six-stage model used in Leeds & Grenville, Ontario, involving getting organized, establishing performance outcomes, understanding current performance, evaluating options, selecting alternate providers if needed, and implementing, evaluating and reporting. Key points included engaging stakeholders, prioritizing services for review, using comparators, identifying areas for internal improvements or alternative delivery methods, and implementing changes after communication. The Leeds & Grenville review from 2005-2007 found an estimated $175,000 annual revenue increase and $600,000 in expenditure reductions through various recommendations.
OECD Best Practices for Performance budgeting - Ivor Beazley, OECDOECD Governance
This presentation was made by Ivor Beazley, OECD, at the 13th Annual meeting on Performance and Results held at the OECD Headquarters on 16-17 November 2017
The City of San Diego does not adequately prioritize or budget for facilities maintenance. The Facilities Division budget of less than 0.5% of replacement value falls below industry standards of 2-4%. Assessments in 2008 found many facilities in poor condition, and budget/staff cuts since 2007 have further reduced the Division's ability to maintain assets. Without sufficient funding, preventative maintenance is neglected, leading to increased emergency repairs and accelerated deterioration of City facilities.
This document summarizes recommendations from a SIGMA 2017 assessment of Kosovo's public administration. It identifies priorities such as rationalizing the administration, finalizing civil service laws, improving the implementation of modernization strategies, and ensuring a professional, depoliticized civil service. It provides specific recommendations in areas like the civil service, administrative procedures, and public administration organization to strengthen accountability and transparency.
The document presents an overview of different approaches to budgeting in the public sector, including incremental budgeting which is currently used in Northern Ireland. It discusses recommendations from reports to move towards budgeting approaches that more explicitly link budgets to performance and outcomes. Alternative approaches described include zero-based budgeting, priority-based budgeting, and performance-based budgeting. The document provides details on the advantages and disadvantages of different budgeting methods.
Performance management for better service delivery in localBabasab Patil
This document outlines steps for implementing a performance management system in local government to improve service delivery. It discusses creating a conceptual framework, conducting a service inventory, identifying goals and indicators, and developing analysis and reporting systems. It also covers building performance teams, communication, ownership, accountability, and using data for decision-making. The document concludes that while performance management has been used in business for some time, local governments have been slow to adopt these techniques and should be more innovative in doing so to improve services.
The presentation provides an evaluation of adherence to constitutional values and principles in South African public administration based on the work of the Public Service Commission. It finds that while laws and regulations have been established, there has been less focus on internalizing values within public servants. As a result, public administration remains overly rules-driven rather than values-driven, prioritizing compliance over responsiveness. This has contributed to limited innovation and a disconnect between institutions and citizens. Overall, it concludes that greater efforts are needed to shift the character and form of the public service towards a more developmental orientation.
Presentation given by SIGMA, joint SIGMA-ReSPA event on "Achieving administrative simplification through evidence-based policy making in the Western Balkans", held in Istanbul on 31 May 2022.
Setting Up the Development Performance Evaluation System Overview on Current ...Dadang Solihin
Shanghai International Program for Development Evaluation Training-Asia-Pacific Finance and Development Center; 200 Panlong Road-Shanghai, October 20, 2008
"To address the multiple challenges of regulation, banks need to establish a scalable, flexible, sustainable and integrated platform with proven capabilities in data management, reporting and automation." Learn how Reporting Dictionaries are able to improve compliance by reading the White Paper.
The document introduces the Integrated Assessment Model for Tax Administration (IAMTAX), developed by the World Bank to comprehensively evaluate tax administration systems. The IAMTAX consists of a diagnostic tool and measurement framework. It assesses performance across legal/regulatory, institutional/capacity, and core business processes. The measurement framework centers on 14 strategic dimensions and uses outcome and output indicators to benchmark performance and identify gaps over time. The goal is to encourage modern, transparent, and efficient tax administration focused on taxpayer compliance and services.
The document introduces the Integrated Assessment Model for Tax Administration (IAMTAX), developed by the World Bank to comprehensively assess tax administration performance. The IAMTAX consists of a diagnostic tool and measurement framework. The diagnostic tool assesses a tax administration's current situation and establishes baselines. The measurement framework identifies performance gaps by benchmarking actual performance against standards and monitors performance over time. The framework centers on 14 strategic dimensions organized around a new tax administration paradigm focusing on compliance and taxpayer cooperation.
The document provides an overview of asset management for local governments in British Columbia. It describes asset management as an integrated process involving people, information about assets, and finances to make informed decisions that support sustainable service delivery. The framework defines asset management and identifies its key principles. It also outlines the core elements of asset management - people, information, assets, and finances - and describes the process as involving assessing current practices and asset conditions, planning through policies, strategies and plans, and implementing asset management practices. The framework is intended to provide scalable guidance that can be adapted to individual communities.
Canadian Best Practices in Measuring Efficiency,Effectiveness and Performance of the Public Sector
D. Brian Marson
APO International Advisor
Colombo, June 2015
The aim of this presentation is to introduce Performance Management System (PMS) to Ekiti State Public Service highlighting the advantages and Prospects for an efficient Public Service.
A presentation by Gill Hamilton, Digital Access Manager at the National Library of Scotland (NLS).
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Muriel Mewissen, Project Manager of the Shakespeare Registry Project.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Susanne Thorbord, Bibliographic Consultant at the Danish Bibliographic Centre (DBC).
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Gordon Dunsire.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Daniel Vila Suero of the Ontology Engineering Group at the Universidad Politecnica de Madrid.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
Event: Metadata and Web 2.0 seminar
Organised by: Cataloguing & Indexing Group in Scotland
Held on Friday 2nd March at the National Library of Scotland, Edinburgh
Presented by: Martin Morrey
Event: Metadata and Web 2.0 seminar
Organised by: Cataloguing & Indexing Group in Scotland
Held on Friday 2nd March at the National Library of Scotland, Edinburgh
Presented by: Bryan Christie, National Library of Scotland
Event: Metadata and Web 2.0 seminar
Organised by: Cataloguing & Indexing Group in Scotland
Held on Friday 2nd March at the National Library of Scotland, Edinburgh
Presented by: Nora McGregor, British Library
Event: Metadata and Web 2.0 seminar
Organised by: Cataloguing & Indexing Group in Scotland
Held on Friday 2nd March at the National Library of Scotland, Edinburgh
Presented by: Vicki Cormie
The University of Glasgow Library developed a strategy to deliver mobile services over multiple phases.
Phase 1 involved developing a mobile catalogue, implementing QR codes, testing instant messaging and e-books, and conducting user surveys. Based on survey findings that most use mobile internet for email, social media and browsing, the top requested services were searching articles, checking out books and reading e-books.
Phase 2 will focus on improving the mobile website, expanding access to e-resources beyond e-books, using QR codes in physical locations, teaching digital skills, and utilizing mobile devices to improve workflows. The strategy is being implemented and promoted in phases based on user research.
The document summarizes several ongoing reviews that will impact post-16 education in Scotland. Key points include:
1) Reviews cover college governance, ICT infrastructure, and the role of colleges. Recommendations include regionalization and shared services.
2) Budget cuts of 7-23% are expected over the next few years for colleges. Capital funding is also being cut significantly.
3) The "Putting Learners at the Centre" review proposes a more interconnected, sustainable, and learner-centered post-16 system focused on employment.
4) Colleges will receive regional funding to enhance regional provision and outcomes. Courses must focus on recognized qualifications and job skills. Funding models will
The document summarizes the work of SLIC (Scottish Library and Information Council) in supporting further education (FE) libraries in Scotland. It discusses SLIC's annual FE library survey which benchmarks resources, technology, and staffing. The survey found that most colleges cite JISC ebooks as their most used online resource and are making good use of technology like QR codes. It also notes future challenges for FE libraries like reduced budgets, restructured services, and changing user expectations. SLIC helps FE libraries respond by promoting collaboration, knowledge sharing, workforce development, and digital initiatives to support quality library services across Scotland.
The document summarizes the SCURL Walk-In Access to E-resources Project which investigated technical and operational solutions to enable higher education institutions to provide access to electronic resources for external and walk-in users where licenses permit. The project aimed to deliver a toolkit identifying good practices and built on outcomes of previous UK projects. It discusses various approaches taken by member institutions to provide access within the terms of licenses, including the use of Shibboleth, EZProxy, dedicated computers and IP ranges.
The British Library is facing significant budget cuts while still aiming to fulfill its mission of enabling access and supporting research. This has required developing new digitization and funding models, moving from selective "boutique" digitization to larger-scale "mass digitization" projects pursued through public/private partnerships. Examples discussed include newspaper digitization through a partnership with Brightsolid and book digitization through agreements with Microsoft and Google. While innovative approaches are needed, traditional efficiency improvements also remain important to make progress despite budget challenges.
The document summarizes research from two surveys on students' use of mobile technologies and attitudes toward using library services on their phones. It finds that most students own smartphones and browse the web daily, with Apple and Samsung being the most popular brands. While over 90% of students would like to access library services on their phones, about a third said data limits restrict their mobile web use. The document concludes that libraries need to design accessible services for a variety of mobile devices and operating systems while keeping pace with the rapid changes in mobile technology.
The document discusses the University of Glasgow's experiments with demand-driven acquisition (DDA) models for ebooks. It implemented a small patron-driven acquisition trial through an ebook aggregator, spending a limited amount on about 1500 ebook titles over 4 months. Usage was high, with 10% of titles receiving 10 or more access and the average cost per used title being £55.96. Only 10% of titles saw no repeat use after initial purchase. The university is considering further DDA trials and evaluating different models to help build its ebook collection in a responsible way while supporting user needs.
The document outlines three deliverables for a project: 1) Install a prototype digital research space, 2) Design and build user interfaces and workstation arrays demonstrating a vision for multimedia digital research, 3) Evaluate user experiences in the technology-rich environment. It then summarizes findings from evaluating the prototype space, including that researchers want advanced search functionality and better organization of research papers, and that Wi-Fi access and using their own devices were important to users. The recommendation is to focus on greater remote access to resources, advanced search and reference tools, and training to facilitate their use while acknowledging a role in the full digital research process beyond content provision.
This document discusses patron-driven acquisitions (PDA) of ebooks. PDA allows libraries to offer users access to a wide range of ebook content while only paying for titles that see meaningful usage. The key benefits are improved access and discovery of content for users, while helping libraries better target collection expenditures. Libraries must carefully consider the financial implications of PDA and implement mediation strategies to control costs over time as demand for ebooks grows. User behavior and needs, along with metadata quality, influence the success of PDA programs.
South Ayrshire Libraries obtained an eBook service through a three-year contract with Overdrive Inc. This allows library users to check out and download eBooks and audiobooks to computers and mobile devices using their library card. The service has been popular, with nearly 5,000 downloads since launching in 2010. It appeals to both traditional and new users and is accessible for those who cannot visit physical libraries. The future holds expanding formats, titles, and apps to make the digital collection even more accessible.
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