Reviews the evolution of the National Standards on Culturally and Linguistically Appropriate Services in health care, with discussion of three case studies.
A report on a project which aimed to increase the capacity of HIV services and organisations to work with culturally and linguistically diverse (CALD) communities, and to increase the inclusion of people living with HIV/AIDS (PLWHA) from CALD backgrounds in the strategic planning of HIV/AIDS services. This paper was presented by Nandini Ray from the Multicultural HIV/AIDS and
Hepatitis C Service at the AFAO HIV Educators Conference 2008.
This is the abstract presentation of Dr Harjyot Khosa, which was made as part of the 12th session of 10th Asia Pacific Conference on Reproductive and Sexual Health and Rights (#APCRSHR10) Virtual. This session was held in lead up to #WorldAIDSDay and #16DaysofActivism against sexual and other forms of gender-based violence, on the theme of "HIV/AIDS and sexual and reproductive health and rights (SRHR) in Asia and the Pacific".
Chair: Jennifer Butler, Director, UNFPA Pacific Sub Regional office based in Fiji
Plenary Speaker: Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific | “Solidarity and Accountability: HIV, SRHR and the COVID response”
Abstract Presenters:
-------------------------
* Jude Tayaben | Successes, Pitfalls, and Moving Forward: Adivayan Youth Health Center- A school-based program addressing Adolescent Sexuality, and Reproductive Health Issues in Benguet, Philippines
* Samreen, Manisha Dhakal | Integrating transgender health into HIV and SRHR programming in Indonesia, Nepal, Thailand and Vietnam
* Harjyot Khosa | Stigma, sex work and non-disclosure to health care providers: Exploring dynamics of anal sex through community led monitoring to bridge gaps in HIV care continuum services
* Angela Kelly Hanku, Agnes K. Mek | I can, I want, I will and Young & Positive: Two visual method projects with young women living with HIV in Papua New Guinea
For more information on the session, please visit
www.bit.ly/apcrshr10virtual12
Official conference website: www.apcrshr10cambodia.org
Thanks
APCRSHR10 Virtual abstract presentation of Samreen of Asia Pacific Transgende...CNS www.citizen-news.org
This is the abstract presentation of Samreen, Human Rights and Advocacy Officer of Asia Pacific Transgender Network (APTN), which was made as part of the 12th session of 10th Asia Pacific Conference on Reproductive and Sexual Health and Rights (#APCRSHR10) Virtual. This session was held in lead up to #WorldAIDSDay and #16DaysofActivism against sexual and other forms of gender-based violence, on the theme of "HIV/AIDS and sexual and reproductive health and rights (SRHR) in Asia and the Pacific".
Chair: Jennifer Butler, Director, UNFPA Pacific Sub Regional office based in Fiji
Plenary Speaker: Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific | “Solidarity and Accountability: HIV, SRHR and the COVID response”
Abstract Presenters:
-------------------------
* Jude Tayaben | Successes, Pitfalls, and Moving Forward: Adivayan Youth Health Center- A school-based program addressing Adolescent Sexuality, and Reproductive Health Issues in Benguet, Philippines
* Samreen, Manisha Dhakal | Integrating transgender health into HIV and SRHR programming in Indonesia, Nepal, Thailand and Vietnam
* Harjyot Khosa | Stigma, sex work and non-disclosure to health care providers: Exploring dynamics of anal sex through community led monitoring to bridge gaps in HIV care continuum services
* Angela Kelly Hanku, Agnes K. Mek | I can, I want, I will and Young & Positive: Two visual method projects with young women living with HIV in Papua New Guinea
For more information on the session, please visit
www.bit.ly/apcrshr10virtual12
Official conference website: www.apcrshr10cambodia.org
Thanks
A report on a project which aimed to increase the capacity of HIV services and organisations to work with culturally and linguistically diverse (CALD) communities, and to increase the inclusion of people living with HIV/AIDS (PLWHA) from CALD backgrounds in the strategic planning of HIV/AIDS services. This paper was presented by Nandini Ray from the Multicultural HIV/AIDS and
Hepatitis C Service at the AFAO HIV Educators Conference 2008.
This is the abstract presentation of Dr Harjyot Khosa, which was made as part of the 12th session of 10th Asia Pacific Conference on Reproductive and Sexual Health and Rights (#APCRSHR10) Virtual. This session was held in lead up to #WorldAIDSDay and #16DaysofActivism against sexual and other forms of gender-based violence, on the theme of "HIV/AIDS and sexual and reproductive health and rights (SRHR) in Asia and the Pacific".
Chair: Jennifer Butler, Director, UNFPA Pacific Sub Regional office based in Fiji
Plenary Speaker: Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific | “Solidarity and Accountability: HIV, SRHR and the COVID response”
Abstract Presenters:
-------------------------
* Jude Tayaben | Successes, Pitfalls, and Moving Forward: Adivayan Youth Health Center- A school-based program addressing Adolescent Sexuality, and Reproductive Health Issues in Benguet, Philippines
* Samreen, Manisha Dhakal | Integrating transgender health into HIV and SRHR programming in Indonesia, Nepal, Thailand and Vietnam
* Harjyot Khosa | Stigma, sex work and non-disclosure to health care providers: Exploring dynamics of anal sex through community led monitoring to bridge gaps in HIV care continuum services
* Angela Kelly Hanku, Agnes K. Mek | I can, I want, I will and Young & Positive: Two visual method projects with young women living with HIV in Papua New Guinea
For more information on the session, please visit
www.bit.ly/apcrshr10virtual12
Official conference website: www.apcrshr10cambodia.org
Thanks
APCRSHR10 Virtual abstract presentation of Samreen of Asia Pacific Transgende...CNS www.citizen-news.org
This is the abstract presentation of Samreen, Human Rights and Advocacy Officer of Asia Pacific Transgender Network (APTN), which was made as part of the 12th session of 10th Asia Pacific Conference on Reproductive and Sexual Health and Rights (#APCRSHR10) Virtual. This session was held in lead up to #WorldAIDSDay and #16DaysofActivism against sexual and other forms of gender-based violence, on the theme of "HIV/AIDS and sexual and reproductive health and rights (SRHR) in Asia and the Pacific".
Chair: Jennifer Butler, Director, UNFPA Pacific Sub Regional office based in Fiji
Plenary Speaker: Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific | “Solidarity and Accountability: HIV, SRHR and the COVID response”
Abstract Presenters:
-------------------------
* Jude Tayaben | Successes, Pitfalls, and Moving Forward: Adivayan Youth Health Center- A school-based program addressing Adolescent Sexuality, and Reproductive Health Issues in Benguet, Philippines
* Samreen, Manisha Dhakal | Integrating transgender health into HIV and SRHR programming in Indonesia, Nepal, Thailand and Vietnam
* Harjyot Khosa | Stigma, sex work and non-disclosure to health care providers: Exploring dynamics of anal sex through community led monitoring to bridge gaps in HIV care continuum services
* Angela Kelly Hanku, Agnes K. Mek | I can, I want, I will and Young & Positive: Two visual method projects with young women living with HIV in Papua New Guinea
For more information on the session, please visit
www.bit.ly/apcrshr10virtual12
Official conference website: www.apcrshr10cambodia.org
Thanks
The Robert Wood Johnson Foundation Executive Nurse Fellows Program
Linda Cronenwett, PhD, RN, FAAN
Co-Director
Distinguished Professor and Former Dean,
UNC-Chapel Hill School of Nursing
Mano y Corazón Binational Conference of Multicultural Health Care Solutions, El Paso, Texas, September 27-28, 2013
A Promotores Approach in the Management of Parkinson's Disease Interactive Session
Claudia Martinez
Hispanic Outreach Coordinator
Muhammad Ali Parkinson Center
Movement Disorders Clinic
Mano y Corazón Binational Conference of Multicultural Health Care Solutions, El Paso, Texas, September 27-28, 2013
APCRSHR10 Virtual abstract presentation of Manisha Dhakal of Blue Diamond Soc...CNS www.citizen-news.org
This is the abstract presentation of Manisha Dhakal of Blue Diamond Society Nepal, which was made as part of the 12th session of 10th Asia Pacific Conference on Reproductive and Sexual Health and Rights (#APCRSHR10) Virtual. This session was held in lead up to #WorldAIDSDay and #16DaysofActivism against sexual and other forms of gender-based violence, on the theme of "HIV/AIDS and sexual and reproductive health and rights (SRHR) in Asia and the Pacific".
Chair: Jennifer Butler, Director, UNFPA Pacific Sub Regional office based in Fiji
Plenary Speaker: Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific | “Solidarity and Accountability: HIV, SRHR and the COVID response”
Abstract Presenters:
-------------------------
* Jude Tayaben | Successes, Pitfalls, and Moving Forward: Adivayan Youth Health Center- A school-based program addressing Adolescent Sexuality, and Reproductive Health Issues in Benguet, Philippines
* Samreen, Manisha Dhakal | Integrating transgender health into HIV and SRHR programming in Indonesia, Nepal, Thailand and Vietnam
* Harjyot Khosa | Stigma, sex work and non-disclosure to health care providers: Exploring dynamics of anal sex through community led monitoring to bridge gaps in HIV care continuum services
* Angela Kelly Hanku, Agnes K. Mek | I can, I want, I will and Young & Positive: Two visual method projects with young women living with HIV in Papua New Guinea
For more information on the session, please visit
www.bit.ly/apcrshr10virtual12
Official conference website: www.apcrshr10cambodia.org
Thanks
APCRSHR10 Virtual plenary presentation of Eamonn Murphy, Regional Director of...CNS www.citizen-news.org
This is the plenary presentation of Mr Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific, on "Solidarity and Accountability: HIV, SRHR and the COVID response”, which was made as part of the 12th session of 10th Asia Pacific Conference on Reproductive and Sexual Health and Rights (#APCRSHR10) Virtual. This session was held in lead up to #WorldAIDSDay and #16DaysofActivism against sexual and other forms of gender-based violence, on the theme of "HIV/AIDS and sexual and reproductive health and rights (SRHR) in Asia and the Pacific".
Chair: Jennifer Butler, Director, UNFPA Pacific Sub Regional office based in Fiji
Plenary Speaker: Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific | “Solidarity and Accountability: HIV, SRHR and the COVID response”
Abstract Presenters:
-------------------------
* Jude Tayaben | Successes, Pitfalls, and Moving Forward: Adivayan Youth Health Center- A school-based program addressing Adolescent Sexuality, and Reproductive Health Issues in Benguet, Philippines
* Samreen, Manisha Dhakal | Integrating transgender health into HIV and SRHR programming in Indonesia, Nepal, Thailand and Vietnam
* Harjyot Khosa | Stigma, sex work and non-disclosure to health care providers: Exploring dynamics of anal sex through community led monitoring to bridge gaps in HIV care continuum services
* Angela Kelly Hanku, Agnes K. Mek | I can, I want, I will and Young & Positive: Two visual method projects with young women living with HIV in Papua New Guinea
For more information on the session, please visit
www.bit.ly/apcrshr10virtual12
Official conference website: www.apcrshr10cambodia.org
Thanks
The Robert Wood Johnson Foundation Executive Nurse Fellows Program
Linda Cronenwett, PhD, RN, FAAN
Co-Director
Distinguished Professor and Former Dean,
UNC-Chapel Hill School of Nursing
Mano y Corazón Binational Conference of Multicultural Health Care Solutions, El Paso, Texas, September 27-28, 2013
A Promotores Approach in the Management of Parkinson's Disease Interactive Session
Claudia Martinez
Hispanic Outreach Coordinator
Muhammad Ali Parkinson Center
Movement Disorders Clinic
Mano y Corazón Binational Conference of Multicultural Health Care Solutions, El Paso, Texas, September 27-28, 2013
APCRSHR10 Virtual abstract presentation of Manisha Dhakal of Blue Diamond Soc...CNS www.citizen-news.org
This is the abstract presentation of Manisha Dhakal of Blue Diamond Society Nepal, which was made as part of the 12th session of 10th Asia Pacific Conference on Reproductive and Sexual Health and Rights (#APCRSHR10) Virtual. This session was held in lead up to #WorldAIDSDay and #16DaysofActivism against sexual and other forms of gender-based violence, on the theme of "HIV/AIDS and sexual and reproductive health and rights (SRHR) in Asia and the Pacific".
Chair: Jennifer Butler, Director, UNFPA Pacific Sub Regional office based in Fiji
Plenary Speaker: Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific | “Solidarity and Accountability: HIV, SRHR and the COVID response”
Abstract Presenters:
-------------------------
* Jude Tayaben | Successes, Pitfalls, and Moving Forward: Adivayan Youth Health Center- A school-based program addressing Adolescent Sexuality, and Reproductive Health Issues in Benguet, Philippines
* Samreen, Manisha Dhakal | Integrating transgender health into HIV and SRHR programming in Indonesia, Nepal, Thailand and Vietnam
* Harjyot Khosa | Stigma, sex work and non-disclosure to health care providers: Exploring dynamics of anal sex through community led monitoring to bridge gaps in HIV care continuum services
* Angela Kelly Hanku, Agnes K. Mek | I can, I want, I will and Young & Positive: Two visual method projects with young women living with HIV in Papua New Guinea
For more information on the session, please visit
www.bit.ly/apcrshr10virtual12
Official conference website: www.apcrshr10cambodia.org
Thanks
APCRSHR10 Virtual plenary presentation of Eamonn Murphy, Regional Director of...CNS www.citizen-news.org
This is the plenary presentation of Mr Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific, on "Solidarity and Accountability: HIV, SRHR and the COVID response”, which was made as part of the 12th session of 10th Asia Pacific Conference on Reproductive and Sexual Health and Rights (#APCRSHR10) Virtual. This session was held in lead up to #WorldAIDSDay and #16DaysofActivism against sexual and other forms of gender-based violence, on the theme of "HIV/AIDS and sexual and reproductive health and rights (SRHR) in Asia and the Pacific".
Chair: Jennifer Butler, Director, UNFPA Pacific Sub Regional office based in Fiji
Plenary Speaker: Eamonn Murphy, Regional Director, UNAIDS, Asia and the Pacific | “Solidarity and Accountability: HIV, SRHR and the COVID response”
Abstract Presenters:
-------------------------
* Jude Tayaben | Successes, Pitfalls, and Moving Forward: Adivayan Youth Health Center- A school-based program addressing Adolescent Sexuality, and Reproductive Health Issues in Benguet, Philippines
* Samreen, Manisha Dhakal | Integrating transgender health into HIV and SRHR programming in Indonesia, Nepal, Thailand and Vietnam
* Harjyot Khosa | Stigma, sex work and non-disclosure to health care providers: Exploring dynamics of anal sex through community led monitoring to bridge gaps in HIV care continuum services
* Angela Kelly Hanku, Agnes K. Mek | I can, I want, I will and Young & Positive: Two visual method projects with young women living with HIV in Papua New Guinea
For more information on the session, please visit
www.bit.ly/apcrshr10virtual12
Official conference website: www.apcrshr10cambodia.org
Thanks
Webinar: Measuring Online Brand Loyalty and Benchmarking websites: Cartier, G...UserZoom
In this webinar you will hear:
• Which brand performs the best and the worst on their website experience?
• How brand perception is affected by exposure to the luxury brands' websites and Facebook pages
• Do these luxury brands provide enough product information on high value goods to enable a potential purchaser to buy?
• Detailed results on likelihood to recommend a brand's website and likelihood to 'like' a brand's Facebook page (Net promoter score - NPS)
This course is suitable for anyone who is involved in process hazards, risk quantification and preparation of 360 degrees, holistic, ISO 31000 compliant Risk Assessment for business, operations, projects.
The methodologies introduced in this course will greatly benefit money lenders, insurers in addition to corporate managers, upper management.
You should attend if you:
Want to do your best to ensure your business survival by proactively managing risks and crises.
Want to ensure healthy coverage (as an insurance, as an insured) and money lending (as a debtor, as a lender).
Want to be able to understand how the situation around and inside your company evolve and want to make sure you take advantage of the opportunities that arise.
Care about your workers, people, society and understand that it is important to leave a legacy that is better than the one you received.
Capitalize on the expert knowledge to gain maximum value on these vital issues:
IDENTIFY the risks that really matter and have the potential to disrupt your business
CONVINCE money lenders that your business will be sustainable in a world of shrinking credits
DISCOVER the issues that could lead to crises possibly hampering your growth
PINPOINT the threat that is lurking in any commercial contract, ready to bite you
EXAMINE what can you do if your insurance denies your next coverage
ANALYZE how can you best support the next critical decision in a transparent, rational way
EVALUATE what you can do by yourself and what should be done by a risk consultant; as well as REALIZE what you can ask from a risk consultant and what he should deliver
GENERATE value and proactively defend your business by understanding your business risk and crisis landscape.
Multicultural health standards around the worlddiversityRx
This presentation reviews key standards, performance measures, and laws related to multicultural health and cultural competence from the US, Australia, and Scotland. Presented at the EU COST ADAPT meeting, Amsterdam, October 2012.
Addressing culture in health care delivery: policy, practice and researchdiversityRx
An overview of practice, policy and research on cultural competence in health care delivery. Delivered to the National Science Foundation workshop on intercultural systems design, May 2009.
Improving Health Care for Foreigners in Japan: Stories, Data and Policy ModelsJulia Puebla Fortier
This presentation reviews the challenges faced by foreigners seeking health care in Japan, summarizes key points from a national survey, and analyzes how the US CLAS standards could offer a framework for addressing cultural and linguistic needs in Japan.
Presentation to the Japan Academy of Nursing Evaluation, Tokyo, March 15, 2015.
Sheet1Year of ImplementationStrategies for Implementation and Anti.docxmaoanderton
Sheet1Year of ImplementationStrategies for Implementation and Anticipated ChallengesCLAS StandardYear 1 Year 2Year 3Year 4Year 5123456789101112131415
National Standards for Culturally and Linguistically
Appropriate Services (CLAS) in Health and Health Care
The National CLAS Standards are intended to advance health equity, improve quality, and help eliminate health care
disparities by establishing a blueprint for health and health care organizations to:
Principal Standard:
1. Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse
cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.
Governance, Leadership, and Workforce:
2. Advance and sustain organizational governance and leadership that promotes CLAS and health equity through policy,
practices, and allocated resources.
3. Recruit, promote, and support a culturally and linguistically diverse governance, leadership, and workforce that are
responsive to the population in the service area.
4. Educate and train governance, leadership, and workforce in culturally and linguistically appropriate policies and
practices on an ongoing basis.
Communication and Language Assistance:
5. Offer language assistance to individuals who have limited English proficiency and/or other communication needs, at
no cost to them, to facilitate timely access to all health care and services.
6. Inform all individuals of the availability of language assistance services clearly and in their preferred language,
verbally and in writing.
7. Ensure the competence of individuals providing language assistance, recognizing that the use of untrained individuals
and/or minors as interpreters should be avoided.
8. Provide easy-to-understand print and multimedia materials and signage in the languages commonly used by the
populations in the service area.
Engagement, Continuous Improvement, and Accountability:
9. Establish culturally and linguistically appropriate goals, policies, and management accountability, and infuse them
throughout the organization’s planning and operations.
10. Conduct ongoing assessments of the organization’s CLAS-related activities and integrate CLAS-related measures into
measurement and continuous quality improvement activities.
11. Collect and maintain accurate and reliable demographic data to monitor and evaluate the impact of CLAS on health
equity and outcomes and to inform service delivery.
12. Conduct regular assessments of community health assets and needs and use the results to plan and implement
services that respond to the cultural and linguistic diversity of populations in the service area.
13. Partner with the community to design, implement, and evaluate policies, practices, and services to ensure cultural
and linguistic appropriateness.
14. Create conflict and grievance resolution processes that are culturally and linguistical.
Cultural Competence And Global Health Workersguest1a0563
By actively acknowledging the role that language and culture play in health care interactions, health care institutions can play an important role in easing the integration of global health workers into their organizations, and can harness their deep cultural knowledge to improve the quality of care for the increasing number of patients who come from other countries and cultural and linguistic backgrounds.
Building a Culturally Competent Organization: The Quest for Equity in Health ...Nathan (Andy) Bostick
Cultural competency in health care describes the ability of systems to provide care to patients with diverse values, beliefs and behaviors, including the tailoring of health care delivery to meet patients' social, cultural and linguistic needs. A culturally competent health care system is one that acknowledges the importance of culture, incorporates the assessment of cross-cultural relations, recognizes the potential impact of cultural differences, expands cultural knowledge, and adapts services to meet culturally unique needs. Ultimately, cultural competency is recognized as an essential means of reducing racial and ethnic disparities in health care. This guide explores the concept of cultural competency and builds the case for the enhancement of cultural competency in health care.
C. Godfrey Jacobs Legislative Updates ILSC 2013SandyPham
C. Godfrey Jacobs, Program Manager Health Determinants & Disparities Practice SRA International, discusses Legislative Updates - CLAS Standards & What They Mean for Hospitals and Interpreters
Tell the story of how a combination of obscure issues, practices and policies came to capture the attention of the Federal government and the top health care quality agencies in the United States. Rooted in the minority and refugee health programs and civil rights law, the CLAS standards evolved from an interplay of practice, policy and perception that continues to this day. We ’ll review. Tell this story from as the Principle Investigator that led two Federally funded projects to develop the CLAS standards, supported before and after by years of gathering and disseminating information about best practices, policies and research related to culturally and linguistically appropriate health care.
NCQA awards program, best practices and toolkit: http://www.ncqa.org/tabid/451/Default.aspx Proposed CLAS standards within their overall standards framework: http://www.ncqa.org/Portals/0/PublicComment/2010_Products_Update/Appendix_3_Creation_of_CLAS_Standard.pdf http://www.ncqa.org/Portals/0/PublicComment/2010_Products_Update/Appendix_2_Incorporating_Aspects_of_CLAS.pdf Final standards and accompanying tools: http://www.ncqa.org/tabid/1157/Default.aspx
The California Endowment: www.Calendow.org: click on: Publications -> Program Areas -> Cultural Competent Health Systems The Robert Wood Johnson Foundation www.rwjf.org Search cultural competence and interpretation for a full list of publications and projects The Commonwealth Fund: http://www.commonwealthfund.org/Grants-and-Programs/Browse-Grants.aspx?program=Health+Care+Disparities Also search cultural competence and interpretation for a full list of publications and projects