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Managing Competence in a VUCA World
The document discusses the concept of VUCA (Volatile, Uncertain, Complex, Ambiguous) and its implications for organizations in training and managing competencies. It outlines strategies for adapting to this environment, such as increasing information flow, fostering creativity, and creating a learning environment. The document also emphasizes the importance of setting standards, training, and continuous measurement and revision of processes to achieve organizational effectiveness.
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Managing Competence in a VUCA World
- 1. Value. Innovation. OnTheJobTraining.com “Chaos” HendersonArt - UK Shaun Browne Managing Competence in aVUCA World 1Thursday, 9 April, 15
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- 6. How DidVUCA Develop? OnTheJobTraining.com TheMilitary 6Thursday, 9 April, 15
- 7. 10 VUCATrends RickVoirin -Fuqua School of Business - Duke University - Durham N.C. • Creativity - “Maker Culture” • Clarity for the future • Complex Uncertainty - Seeing Opportunities • Immersive Learning • Bio-Empathy - Nature’s POV - The Big Picture • Constructive Leadership • Rapid Prototyping - Try Many to Find the Best One • Smart Mob Organizing - Problem Solving • Commons Creating - User Generated Shared Assets - Benefit Others - Flicker - Wikipedia - World of Warcraft • Shape your Future OnTheJobTraining.com 7Thursday, 9 April, 15
- 8. How ‘VUCA’ isYourOrganization? OnTheJobTraining.com Non-VUCA VUCA Information Scarcity Information Abundance Stable, Predictable Work Changing, Unknown Work Valued Traits Intellect, Diligence, Obedience Valued Traits Initiative, Creativity, Passion Work - Tied to Location Work - Anytime,Anywhere First Learn,Then Work Work is Learning, Learning is Work Individual Silos,Workers and Orgs Connected, Sharing Workers and Orgs 8Thursday, 9 April, 15
- 9. Tell Us SomethingAboutYourself • Who are you? • Which column describes your organization? • What are you expecting to achieve today? • How can everybody help you? OnTheJobTraining.com 9Thursday, 9 April, 15
- 10. How ‘VUCA’ isYourOrganization? OnTheJobTraining.com Non-VUCA VUCA Information Scarcity Information Abundance Stable, Predictable Work Changing, Unknown Work Valued Traits Intellect, Diligence, Obedience Valued Traits Initiative, Creativity, Passion Work - Tied to Location Work - Anytime,Anywhere First Learn,Then Work Work is Learning, Learning is Work Individual Silos,Workers and Orgs Connected, Sharing Workers and Orgs 10Thursday, 9 April, 15
- 11. Ideas / StrategiesTo AdaptToVUCA? OnTheJobTraining.com Increase Information? Manage Changing, Unknown Work? PromoteValued Traits? Arrange for Anywhere,Anytime Work? Create a Learning Environment? Encourage Sharing 11Thursday, 9 April, 15
- 12. Team Activity 1. FlipChart 2. Groups 3. Discuss 4. Record 5. Appoint 6. Present OnTheJobTraining.com 12Thursday, 9 April, 15
- 13. How Can WeAdapt ToVUCA? Help people know (What) + Help people do (How) + Help people understand (Why) = Manage Competence and Capability OnTheJobTraining.com 13Thursday, 9 April, 15
- 14. Adapting toVUCA byManaging Competence • Knowledge Management (What) • Process Management (How) • Sense-Making (Why) OnTheJobTraining.com 14Thursday, 9 April, 15
- 15. Seven Steps toManage MovingTowardVUCA • Standards • Training • Application • Routine • Results • Revise • Support OnTheJobTraining.com 15Thursday, 9 April, 15
- 16. Change - WhatUsually Happens? OnTheJobTraining.com 16Thursday, 9 April, 15
- 17. Change - WhatUsually Happens 0 25 50 75 100 S T A R R R S OnTheJobTraining.com 17Thursday, 9 April, 15
- 18. Change - WhatUsually Happens? OnTheJobTraining.com • You lose... • Productivity • Profits • Performance • People 18Thursday, 9 April, 15
- 19. Change - WhatYouWantTo Happen 0 25 50 75 100 S T A R R R S OnTheJobTraining.com 80% 98 - 100% 19Thursday, 9 April, 15
- 20. Setting Standards -The Starting Point • Find out what people need to know • Find out what people need to do • Find out what your customers want OnTheJobTraining.com 20Thursday, 9 April, 15
- 21. Setting Standards -The Starting Point • Knowledge • Competencies • Expectations OnTheJobTraining.com 21Thursday, 9 April, 15
- 22. Define Competence • Whatdoes a ‘good job’ look like? (Performance) • Who’s the best? ( Model) • Who knows? (Subject Matter Experts) OnTheJobTraining.com 22Thursday, 9 April, 15
- 23. Design Competence -Develop Categories OnTheJobTraining.com 23Thursday, 9 April, 15
- 24. Design Competence -Define SKEB SMEs Collaborate - Determine - Agree 1 Skills Proficiency, facility, dexterity, developed through training and experience 2 Knowledge Familiarity, awareness, or understanding gained through exposure or study 3 Experience Direct participation in events or activities 4 Behaviors The manner in which someone functions or operates Improve Production Capacity S EK IPCB+ + + = OnTheJobTraining.com 24Thursday, 9 April, 15
- 25. Design Competence -Standard Work Instructions 1. Select Target Process 2. Learn Lay-out of Target Process 3. Observe / Collect Data / Take Pictures (Process Sequence) 4. Review Draft SWI / SOPs 5. Test and Revise 6. Second Observation / Data Collection / Photography 7. Finalize and Distribute OnTheJobTraining.com 25Thursday, 9 April, 15
- 26. Standard Work Instruction- Finalized OnTheJobTraining.com 26Thursday, 9 April, 15
- 27. Standard Work Instruction- Finalized Frequent Occasional Novice / New OnTheJobTraining.com 27Thursday, 9 April, 15
- 28. Designing Competence -Train New Process • Train • Coach • Fine-tune • Deploy OnTheJobTraining.com 28Thursday, 9 April, 15
- 29. Designing Competence -Train New Process • Job Performance Order • Reverse Order • Most Difficult First • Sectional Delivery • Critical First • Easy to Hard • Simple to Complex OnTheJobTraining.com 29Thursday, 9 April, 15
- 30. Ride A Bicycle •Train Anyone, Any Age, to Ride A Bicycle • 4 ‘Rules’ • You cannot touch the learner’s bike • The learner cannot be hurt • No training wheels or other aids • Under 60 minutes OnTheJobTraining.com 30Thursday, 9 April, 15
- 31. Team Activity 1. FlipChart 2. Groups 3. Discuss 4. Record 5. Appoint 6. Present OnTheJobTraining.com 31Thursday, 9 April, 15
- 32. It Can BeDone! • https://www.youtube.com/watch?v=612HpAPIExs • https://www.youtube.com/watch?v=pRk1bahf0 • https://www.youtube.com/watch?v=QMlyCOtMt1s • https://youtu.be/pRk1xZbahf0 OnTheJobTraining.com 32Thursday, 9 April, 15
- 33. It Can BeDone! OnTheJobTraining.com <iframe width="854" height="510" src="https:// www.youtube.com/embed/pRk1xZbahf0" frameborder="0" allowfullscreen></iframe> 33Thursday, 9 April, 15
- 34. Designing Competence -What’s Important? • What are the four skills? • What sequence should they be taught in? OnTheJobTraining.com 34Thursday, 9 April, 15
- 35. Designing Competence -What’s Important? • What are the four skills? • Balance • Steering • Braking • Pedaling OnTheJobTraining.com 35Thursday, 9 April, 15
- 36. Designing Competence -Skill Application • Apply, Practice, until performance reaches standard OnTheJobTraining.com 36Thursday, 9 April, 15
- 37. Designing Competence -Achieve Routine • Review performance to ensure routine is maintained OnTheJobTraining.com 37Thursday, 9 April, 15
- 38. Designing Competence -Measure Results • Measure performance using regular metrics OnTheJobTraining.com 38Thursday, 9 April, 15
- 39. Designing Competence -Measure Results • What metrics does your organization use? OnTheJobTraining.com 39Thursday, 9 April, 15
- 40. Designing Competence -Revise • Revise process when necessary • Adapt to changes in process, work flow, requirements • Retrain, if necessary • Depends on the scale of the change OnTheJobTraining.com 40Thursday, 9 April, 15
- 41. Designing Competence -Sustainability • Ensure performance continues • Monitor metrics • Reward the performance you want OnTheJobTraining.com 41Thursday, 9 April, 15
- 42. S T AR R R S • Standards • Training • Application • Routine • Results • Revision • Sustainability 0 25 50 75 100 S T A R R R S “Normal” Enhanced OnTheJobTraining.com 42Thursday, 9 April, 15
- 43. OnTheJobTraining.com • Specializing inJob Skills Training • Standard Work Instructions • Designing Competence - WHYSEEQ® • Every Buddy A Trainer® • On the Job Training • STARRRS© Learning Assessments • One Way... Right Way© • Regulated Industries OnTheJobTraining.com 43Thursday, 9 April, 15
- 44. Value. Innovation. OnTheJobTraining.com “Chaos” HendersonArt - UK Shaun Browne ThankYou! 44Thursday, 9 April, 15