Managing Competence in a VUCA World
•
5 likes•1,206 views
VUCA is an acronym that describes most modern workplaces - Volatile - Uncertain - Complex - Ambiguous This presentation came from a workshop conducted at the Cambridge Chamber of Commerce, on Wednesday, April 8, 2015. The workshop was facilitated by Shaun Browne, President and Founding Partner, Digital Mentor Group, a consulting firm that specializes in on the job training. Contact us at learning@onthejobtraining.com
Recommended
More Related Content
Viewers also liked
Viewers also liked (15)
Similar to Managing Competence in a VUCA World
Similar to Managing Competence in a VUCA World (20)
Recently uploaded
Recently uploaded (20)
Managing Competence in a VUCA World
- 1. Value. Innovation. OnTheJobTraining.com “Chaos” Henderson Art - UK Shaun Browne Managing Competence in aVUCA World 1Thursday, 9 April, 15
- 6. How DidVUCA Develop? OnTheJobTraining.com The Military 6Thursday, 9 April, 15
- 7. 10 VUCATrends RickVoirin - Fuqua School of Business - Duke University - Durham N.C. • Creativity - “Maker Culture” • Clarity for the future • Complex Uncertainty - Seeing Opportunities • Immersive Learning • Bio-Empathy - Nature’s POV - The Big Picture • Constructive Leadership • Rapid Prototyping - Try Many to Find the Best One • Smart Mob Organizing - Problem Solving • Commons Creating - User Generated Shared Assets - Benefit Others - Flicker - Wikipedia - World of Warcraft • Shape your Future OnTheJobTraining.com 7Thursday, 9 April, 15
- 8. How ‘VUCA’ isYour Organization? OnTheJobTraining.com Non-VUCA VUCA Information Scarcity Information Abundance Stable, Predictable Work Changing, Unknown Work Valued Traits Intellect, Diligence, Obedience Valued Traits Initiative, Creativity, Passion Work - Tied to Location Work - Anytime,Anywhere First Learn,Then Work Work is Learning, Learning is Work Individual Silos,Workers and Orgs Connected, Sharing Workers and Orgs 8Thursday, 9 April, 15
- 9. Tell Us Something AboutYourself • Who are you? • Which column describes your organization? • What are you expecting to achieve today? • How can everybody help you? OnTheJobTraining.com 9Thursday, 9 April, 15
- 10. How ‘VUCA’ isYour Organization? OnTheJobTraining.com Non-VUCA VUCA Information Scarcity Information Abundance Stable, Predictable Work Changing, Unknown Work Valued Traits Intellect, Diligence, Obedience Valued Traits Initiative, Creativity, Passion Work - Tied to Location Work - Anytime,Anywhere First Learn,Then Work Work is Learning, Learning is Work Individual Silos,Workers and Orgs Connected, Sharing Workers and Orgs 10Thursday, 9 April, 15
- 11. Ideas / Strategies To AdaptToVUCA? OnTheJobTraining.com Increase Information? Manage Changing, Unknown Work? PromoteValued Traits? Arrange for Anywhere,Anytime Work? Create a Learning Environment? Encourage Sharing 11Thursday, 9 April, 15
- 12. Team Activity 1. Flip Chart 2. Groups 3. Discuss 4. Record 5. Appoint 6. Present OnTheJobTraining.com 12Thursday, 9 April, 15
- 13. How Can We Adapt ToVUCA? Help people know (What) + Help people do (How) + Help people understand (Why) = Manage Competence and Capability OnTheJobTraining.com 13Thursday, 9 April, 15
- 14. Adapting toVUCA by Managing Competence • Knowledge Management (What) • Process Management (How) • Sense-Making (Why) OnTheJobTraining.com 14Thursday, 9 April, 15
- 15. Seven Steps to Manage MovingTowardVUCA • Standards • Training • Application • Routine • Results • Revise • Support OnTheJobTraining.com 15Thursday, 9 April, 15
- 16. Change - What Usually Happens? OnTheJobTraining.com 16Thursday, 9 April, 15
- 17. Change - What Usually Happens 0 25 50 75 100 S T A R R R S OnTheJobTraining.com 17Thursday, 9 April, 15
- 18. Change - What Usually Happens? OnTheJobTraining.com • You lose... • Productivity • Profits • Performance • People 18Thursday, 9 April, 15
- 19. Change - WhatYou WantTo Happen 0 25 50 75 100 S T A R R R S OnTheJobTraining.com 80% 98 - 100% 19Thursday, 9 April, 15
- 20. Setting Standards - The Starting Point • Find out what people need to know • Find out what people need to do • Find out what your customers want OnTheJobTraining.com 20Thursday, 9 April, 15
- 21. Setting Standards - The Starting Point • Knowledge • Competencies • Expectations OnTheJobTraining.com 21Thursday, 9 April, 15
- 22. Define Competence • What does a ‘good job’ look like? (Performance) • Who’s the best? ( Model) • Who knows? (Subject Matter Experts) OnTheJobTraining.com 22Thursday, 9 April, 15
- 23. Design Competence - Develop Categories OnTheJobTraining.com 23Thursday, 9 April, 15
- 24. Design Competence - Define SKEB SMEs Collaborate - Determine - Agree 1 Skills Proficiency, facility, dexterity, developed through training and experience 2 Knowledge Familiarity, awareness, or understanding gained through exposure or study 3 Experience Direct participation in events or activities 4 Behaviors The manner in which someone functions or operates Improve Production Capacity S EK IPCB+ + + = OnTheJobTraining.com 24Thursday, 9 April, 15
- 25. Design Competence - Standard Work Instructions 1. Select Target Process 2. Learn Lay-out of Target Process 3. Observe / Collect Data / Take Pictures (Process Sequence) 4. Review Draft SWI / SOPs 5. Test and Revise 6. Second Observation / Data Collection / Photography 7. Finalize and Distribute OnTheJobTraining.com 25Thursday, 9 April, 15
- 26. Standard Work Instruction - Finalized OnTheJobTraining.com 26Thursday, 9 April, 15
- 27. Standard Work Instruction - Finalized Frequent Occasional Novice / New OnTheJobTraining.com 27Thursday, 9 April, 15
- 28. Designing Competence - Train New Process • Train • Coach • Fine-tune • Deploy OnTheJobTraining.com 28Thursday, 9 April, 15
- 29. Designing Competence - Train New Process • Job Performance Order • Reverse Order • Most Difficult First • Sectional Delivery • Critical First • Easy to Hard • Simple to Complex OnTheJobTraining.com 29Thursday, 9 April, 15
- 30. Ride A Bicycle • Train Anyone, Any Age, to Ride A Bicycle • 4 ‘Rules’ • You cannot touch the learner’s bike • The learner cannot be hurt • No training wheels or other aids • Under 60 minutes OnTheJobTraining.com 30Thursday, 9 April, 15
- 31. Team Activity 1. Flip Chart 2. Groups 3. Discuss 4. Record 5. Appoint 6. Present OnTheJobTraining.com 31Thursday, 9 April, 15
- 32. It Can Be Done! • https://www.youtube.com/watch?v=612HpAPIExs • https://www.youtube.com/watch?v=pRk1bahf0 • https://www.youtube.com/watch?v=QMlyCOtMt1s • https://youtu.be/pRk1xZbahf0 OnTheJobTraining.com 32Thursday, 9 April, 15
- 33. It Can Be Done! OnTheJobTraining.com <iframe width="854" height="510" src="https:// www.youtube.com/embed/pRk1xZbahf0" frameborder="0" allowfullscreen></iframe> 33Thursday, 9 April, 15
- 34. Designing Competence - What’s Important? • What are the four skills? • What sequence should they be taught in? OnTheJobTraining.com 34Thursday, 9 April, 15
- 35. Designing Competence - What’s Important? • What are the four skills? • Balance • Steering • Braking • Pedaling OnTheJobTraining.com 35Thursday, 9 April, 15
- 36. Designing Competence - Skill Application • Apply, Practice, until performance reaches standard OnTheJobTraining.com 36Thursday, 9 April, 15
- 37. Designing Competence - Achieve Routine • Review performance to ensure routine is maintained OnTheJobTraining.com 37Thursday, 9 April, 15
- 38. Designing Competence - Measure Results • Measure performance using regular metrics OnTheJobTraining.com 38Thursday, 9 April, 15
- 39. Designing Competence - Measure Results • What metrics does your organization use? OnTheJobTraining.com 39Thursday, 9 April, 15
- 40. Designing Competence - Revise • Revise process when necessary • Adapt to changes in process, work flow, requirements • Retrain, if necessary • Depends on the scale of the change OnTheJobTraining.com 40Thursday, 9 April, 15
- 41. Designing Competence - Sustainability • Ensure performance continues • Monitor metrics • Reward the performance you want OnTheJobTraining.com 41Thursday, 9 April, 15
- 42. S T A R R R S • Standards • Training • Application • Routine • Results • Revision • Sustainability 0 25 50 75 100 S T A R R R S “Normal” Enhanced OnTheJobTraining.com 42Thursday, 9 April, 15
- 43. OnTheJobTraining.com • Specializing in Job Skills Training • Standard Work Instructions • Designing Competence - WHYSEEQ® • Every Buddy A Trainer® • On the Job Training • STARRRS© Learning Assessments • One Way... Right Way© • Regulated Industries OnTheJobTraining.com 43Thursday, 9 April, 15
- 44. Value. Innovation. OnTheJobTraining.com “Chaos” Henderson Art - UK Shaun Browne ThankYou! 44Thursday, 9 April, 15