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- 1. MANAGING CHANGE Drive department performance by increasing results orientation and accountability
- 2. | 01 02 03 04 Change Factors Change Levels Change Curve Change Resistance 05Change Strategy Change Factors Consider Hard Factors and People Factors first Change Levels Account for three levels of change management Change Curve People experience change in stages similar to grief Change Resistance Fear, lack of trust, and personal factors all contribute to resistance Change Strategy Build your change management plan and strategy MANAGING CHANGE 2
- 3. | 01 02 03 04 Change Factors Change Levels Change Curve Change Resistance 05Change Strategy Change Factors Consider Hard Factors and People Factors first Change Levels Account for three levels of change management Change Curve People experience change in stages similar to grief Change Resistance Fear, lack of trust, and personal factors all contribute to resistance Change Strategy Build your change management plan and strategy MANAGING CHANGE 3
- 4. | A B Hard Factors People Factors We as leaders need to consider both hard factors and people factors in order to succeed Consider Both CHANGE FACTORS 4
- 5. | 01 02 03 04 Change Factors Change Levels Change Curve Change Resistance 05Change Strategy Change Factors Consider Hard Factors and People Factors first Change Levels Account for three levels of change management Change Curve People experience change in stages similar to grief Change Resistance Fear, lack of trust, and personal factors all contribute to resistance Change Strategy Build your change management plan and strategy MANAGING CHANGE 5
- 6. | Individual Understanding how people experience change and the support they will need to adapt to the change successfully Enterprise-Wide Drastic change to create competitive differentiation Initiative Projects that will impact large groups of people within an organization THREE LEVELS OF CHANGE MANAGEMENT 6
- 16. | 01 02 03 04 Change Factors Change Levels Change Curve Change Resistance 05Change Strategy Change Factors Consider Hard Factors and People Factors first Change Levels Account for three levels of change management Change Curve People experience change in stages similar to grief Change Resistance Fear, lack of trust, and personal factors all contribute to resistance Change Strategy Build your change management plan and strategy MANAGING CHANGE 16
- 17. | THE CHANGE CURVE VIDEO
- 18. | STAGES OF CHANGE The Change Curve 18 Positive Negative Stage 1 2 3 4 State Status Quo Disruption Exploration Rebuilding Reaction Shock, Denial Anger, Fear Acceptance Commitment Action Communicate Information Watch, Listen, Support Give Time to Explore and Test Celebrate! Impact
- 19. | 01 02 03 04 Change Factors Change Levels Change Curve Change Resistance 05Change Strategy Change Factors Consider Hard Factors and People Factors first Change Levels Account for three levels of change management Change Curve People experience change in stages similar to grief Change Resistance Fear, lack of trust, and personal factors all contribute to resistance Change Strategy Build your change management plan and strategy MANAGING CHANGE 19
- 20. | MANAGING CHANGE RESISTANCE 02 03 01 FEAR Fear of losing something or feeling incompetent LACK OF TRUST Lack self-efficacy or that the initiative will succeed PERSONAL STABILITY Impact to finances or routines 20
- 21. | 01 02 03 04 Change Factors Change Levels Change Curve Change Resistance 05Change Strategy Change Factors Consider Hard Factors and People Factors first Change Levels Account for three levels of change management Change Curve People experience change in stages similar to grief Change Resistance Fear, lack of trust, and personal factors all contribute to resistance Change Strategy Build your change management plan and strategy MANAGING CHANGE 21
- 22. | 01 02 03 04 Objective Working as a group, identify an upcoming initiative or enterprise change that will affect employees within your department. Prepare an action plan that will help move your employees through stages 1-4 of the Change Curve. Mitigation Define how you as leaders will address change resistance. Include a timeline the includes approximate dates and descriptions of actions steps to deploy that will help mitigate change resistance. Plan Identify communication dates, schedule question and answer sessions, and check-in meetings with employees. Change Curve Define to help move employees through each stage Identify Identify and describe areas of change resistance Define Define the initiative CREATING A CHANGE STRATEGY 22
- 23. | 01 02 03 04 Change Factors Change Levels Change Curve Change Resistance 05Change Strategy Change Factors Consider Hard Factors and People Factors first Change Levels Account for three levels of change management Change Curve People experience change in stages similar to grief Change Resistance Fear, lack of trust, and personal factors all contribute to resistance Change Strategy Build your change management plan and strategy MANAGING CHANGE CLOSING 23
- 24. MANAGING CHANGE Contact Information: Mike Payne, CPLP 949.400.084 michaelrobertpayne@gmail.com https://www.linkedin.com/in/trainingguy/
Editor's Notes
- Poll Title: A team of 20 people must use an iPhone app to submit their expense statements. Previously they used paper forms. https://www.polleverywhere.com/multiple_choice_polls/F3ooAV7GbkFZ0jdOIzbBI?display_state=instructions&activity_state=opened&state=opened&flow=Instructor&onscreen=persist
- Poll Title: A team of 20 people must use an iPhone app to submit their expense statements. Previously they used paper forms. https://www.polleverywhere.com/multiple_choice_polls/F3ooAV7GbkFZ0jdOIzbBI?display_state=chart&activity_state=closed&state=closed&flow=Instructor&onscreen=persist
- Poll Title: A team of 20 people must use an iPhone app to submit their expense statements. Previously they used paper forms. https://www.polleverywhere.com/multiple_choice_polls/F3ooAV7GbkFZ0jdOIzbBI?display_state=chart&activity_state=closed&display=correctness&state=closed&flow=Instructor&onscreen=persist
- Poll Title: Three business units will be combined in order to gain efficiencies. Employee job duties will not change; however, two Managers will transition out of the department. https://www.polleverywhere.com/multiple_choice_polls/qH2wBz9yCgGWqLiQT236B?display_state=instructions&activity_state=opened&state=opened&flow=Instructor&onscreen=persist
- Poll Title: Three business units will be combined in order to gain efficiencies. Employee job duties will not change; however, two Managers will transition out of the department. https://www.polleverywhere.com/multiple_choice_polls/qH2wBz9yCgGWqLiQT236B?display_state=chart&activity_state=closed&state=closed&flow=Instructor&onscreen=persist
- Poll Title: Three business units will be combined in order to gain efficiencies. Employee job duties will not change; however, two Managers will transition out of the department. https://www.polleverywhere.com/multiple_choice_polls/qH2wBz9yCgGWqLiQT236B?display_state=chart&activity_state=closed&display=correctness&state=closed&flow=Instructor&onscreen=persist
- Poll Title: A boutique marketing firm will add a new product offering designed to help their clients enhance social media presence. All 50 employees must learn several new skillsets and processes in order for the firm to remain competitive. https://www.polleverywhere.com/multiple_choice_polls/VwPAkK9SSWIdhosZoDirr?display_state=instructions&activity_state=opened&state=opened&flow=Instructor&onscreen=persist
- Poll Title: A boutique marketing firm will add a new product offering designed to help their clients enhance social media presence. All 50 employees must learn several new skillsets and processes in order for the firm to remain competitive. https://www.polleverywhere.com/multiple_choice_polls/VwPAkK9SSWIdhosZoDirr?display_state=chart&activity_state=closed&state=closed&flow=Instructor&onscreen=persist
- Poll Title: A boutique marketing firm will add a new product offering designed to help their clients enhance social media presence. All 50 employees must learn several new skillsets and processes in order for the firm to remain competitive. https://www.polleverywhere.com/multiple_choice_polls/VwPAkK9SSWIdhosZoDirr?display_state=chart&activity_state=closed&display=correctness&state=closed&flow=Instructor&onscreen=persist