ABC Manufacturing is preparing for an ISO14001 certification audit by providing training to managers and supervisors. The training overview the ISO14001 standard and ABC's environmental management system. It defines manager and supervisor responsibilities for the EMS and audit. It covers key elements of an EMS like the environmental policy, aspects and impacts, objectives, implementation, checking, and management review. The training prepares managers for their role in communicating the EMS to employees and ensuring compliance that will be evaluated in the audit.

1. ABC Manufacturing ISO14001
Manager/Supervisor’s Training
By
James Charles, PE, CPG
Principal Consultant
EHS Management Strategies
Rockford, Michigan

2. Why are we here?
• Get ready for ABC’s ISO14001 Registration
Audit
• Provide managers/supervisors an overview of:
 ISO14001 Standard
 ABC’s Environmental Management System (EMS)
• Define the Manager/Supervisor’s responsibility
for the EMS and during the audit

3. Annual Review
Boss: We’d like to develop your leadership skills
so we are putting you in charge of the ISO 14001
Project

4. Why get ISO14001 Certified?
• Our customers told us to!!
 JCI
 Others – GM, Ford, DiamlerChrysler, other
• Minimize ABC’s impact on the environment
• Improve ABC’s Environmental Performance
• Reduce operational costs
• Reduce risk of MDEQ/EPA enforcement

5. Why Do We Need EMS?
Increased Environmental Regulations
0
50,000
100,000
150,000
200,000
1970
1974
1978
1982
1986
1990
1994
1998
2002
Year
Manhours
1970 Clean Air Act (CAA)
1972 Clean Water Act (CWA)
1977 CAA & CWA
1978 Toxic Sub Control Act (TSCA)
1980 Resource Conservation &
Recovery Act (RCRA)
1982 Superfund
1984 RCRA
1985 TSCA
1987 CWA
1987 Community Right to Know Act
1990 Pollution Prevention Act
1990 CAA
1997 CWA
1997 RCRA
Periodic Monitoring & CAM
Chem Use Inventory
ISO 14000
Comm Right to Know
CAA

6. Manager/Supervisor’s
Responsibility
• Know your EMS
 Policy
 Significant Aspects (especially in your area)
 Procedures/Work Instructions
• Communicate to employees
• Training
• Keep records
• Encourage employee involvement

7. 7
Everyone Impacts the
Environment
• General trash
• Spent aerosol cans
• Welding fumes
• Waste paint & solvents
• Automotive exhaust
• Paint spray emissions
• Car wash water
• Compressed air use
• Electricity
• Natural gas
• Wastewater discharge
• Storm water runoff
• Storage tanks
• Contaminated land

8. What is EHS Performance?
Metric Measurement Goal
Injuries/Illness Injuries Decrease
Near Miss Reports Report Increase
Hazardous Waste Pounds Decrease
Recycling Pounds Increase
Solid Waste to LF Tons Decrease
Electrical Usage Kilowatts Decrease

9. Management Systems Magic
• 1st
– Write down everything you do
• 2nd
– Keep track of everything you do
• 3rd
– Spend time checking up on your self
• Lastly – sit around and talk about what your doing
EMS Pixie
Dust
Improved EHS
Performance

10. Certified Management Systems
Registration to international standard by 3rd
party
registrar.
• Quality – ISO 9000, QS9000, TS16949
• Environmental – ISO14001:2004
• Health & Safety – OHSAS18001

11. Continuous Improvement
Performance
Time
Continual
Improvement
Assurance
(quality/environment/health and
safety)
plan do
checkact

12. Value of Third Party
Certification
• Yes, it costs money!!
• Independent review of your processes
• Keep system active through surveillance
audit process
• Demonstration to external stakeholders
– Customers, Bankers, Insurance Companies, Regulatory
agencies, Employees
• Good Public Relations
– Michigan Clean Corporate Citizens

13. ISO 14000
• Overview of ISO 14000 Series Standards
• Major Groups of Standard
• ISO 14001 & 14004 - EMS
• ISO 14010 to 14015 - Environmental Auditing
• ISO 14031 - Environmental Performance Evaluation (EPE)
• ISO 14021 - 25 - Environmental Labeling
• ISO 14040 - 43 - Life Cycle Assessment (LCA)
• ISO 14050 - Terms and Definitions
• ISO 14060 - Environmental Aspects in Product Standards

14. Origin of ISO 14001
• Origin of ISO 14001 Environmental Management
System (EMS)
• ISO is a Geneva-based organization of over 100
countries
• ISO International Organization of Standards
• ISO 9000 (Quality Management Systems) was the
first "Management Systems" standard and set the
template for ISO 14000
• 1996 - Final International Standard - ISO 14001 and
14004

15. ISO 14001:2004
• Original ISO 14001:1996
• Finalized November 15, 2004
• 18 Month Transition Period
• No new requirements – just provides
clarifications
• Audits after March 25, 2005 under new
standard

16. Similarities between QS 9000
and ISO 14001
QS 9000 ISO 14001
Quality Policy Environmental Policy
Organization Structure and Responsibility
Management Representative Management Representative Requirement
under Structure and Responsibility
Training Training, Awareness and Competence
Document and Data Control Document Control
Quality System Procedures, Contract
Review, Design Control, Purchasing,
Process Control, Handling, Storage,
Packaging, Preservation and Delivery,
Servicing
Operational Control
Inspection and Testing, Control of
Inspection, Measuring and Test
Equipment
Monitoring and Measurement
Corrective and Preventive Action Non-Conformance and Corrective and
Preventive Action
Control of Quality Records Records
Internal Quality Audits Environmental Management System
Audits
Management Review Management Review

17. CERTIFICATION TRENDSCERTIFICATION TRENDS

18. ISO 14001:2004 ELEMENTS
4.1 GENERAL REQUIREMENTS
4.2 ENVIRONMENTAL POLICY
4.3 PLANNING
4.4 IMPLEMENTATION AND OPERATION
4.5 CHECKING AND CORRECTIVE ACTION
4.6 MANAGEMENT REVIEW

19. Environmental Management
System Requirements
4.1 GENERAL REQUIREMENTS
4.2 ENVIRONMENTAL POLICY
4.3 PLANNING
4.3.1Environmental Aspects
4.3.2 Legal and Other
Requirements
4.3.3 Objectives, Targets, and
Environmental Management
Programs
4.4 IMPLEMENTATION AND
OPERATION
4.4.1 Structure and Responsibility
4.4.2 Training, Awareness and
Competence
4.4.3 Communications
4.4.4 EMS Documentation
4.4.5 Document Control
4.4.6 Operational Control
4.4.7 Emergency Preparedness
4.5 CHECKING AND CORRECTIVE
ACTION
4.5.1 Monitoring and Measurement
4.5.2 Evaluation of Compliance
4.5.3 Nonconformance, Corrective and
Preventive Action
4.5.3 Records
4.5.4 EMS Audit
4.6 MANAGEMENT REVIEW

20. a) Establish a Policy Appropriate to
Activities/Products/Services
b) Commit to Continual Improvement and
Prevention of Pollution
c) Commit to Legislative and Other Requirements
d) Set Framework for Objectives and Targets
e) Documented, implemented, and maintained
f) Communicate to All Stakeholders
g) Available to the public
4.2 Environmental Policy

21. ABC’s Environmental
PolicyIt is the policy of ABC Industries, Inc. a manufacturing company which produces
mechanism type assemblies for the automotive, furniture, and other industries to be
a responsible corporate citizen in protecting the environment. In support of this
policy, ABC is committed to:
· Meeting and, where possible, exceeding applicable environmental regulatory,
legal and other requirements.
· Striving for continual improvement in environmental performance.
· Minimizing the creation of waste, pollution and adverse impacts on the
environment.
· Managing processes, materials and people to reduce environmental impacts
associated with ABC Manufacturing activities.
This Environmental Policy Statement applies to ABC Industries manufacturing activities,
whether directly or indirectly involved with the manufacture of automotive
components. It is communicated to all persons working for or on behalf of ABC and
is available to the public.
As an integral part of this Environmental Policy Statement, ABC pledges to implement
and operate an ISO 14001 environmental management system that identifies and
addresses the significant environmental aspects of plant operations.
Goals are set by the ISO 14001 team and reviewed annually by the undersigned
management.

22. Policy Commitments
• Prevention of Pollution
• Improve Continuously
• Comply with Legal Requirements
Remember “PIC”

23. 4.3.1 Environmental Aspects/Impacts
4.3.2 Legislated and Other Requirements.
4.3.3 Objectives, Targets, and Environmental
Management Programs (combine 4.3.3 &
4.3.4)
4.3 Planning (“PLAN”)

24. Activity / Aspect / Impact
An Environmental Aspect refers to an element of our activities, products or services which can
have a beneficial or adverse impact on the environment (i.e., it is the cause of an impact such as
an emission).
A Significant Impact refers to the change which takes place in the environment as a result of
the aspect (i.e., it is the effect of an emission such as the contamination of water).

25. Significant Environmental
Aspect
A significant environmental aspect is
an environmental aspect that has or
can have a significant environmental
impact…….

26. Key Question:
What would happen if you lost control of the
aspect?
Under normal operating conditions?
Under start-up conditions?
Under emergency conditions?
Aspects/ Impacts

27. Determining Significance
Identify all
Environmental
Aspects & Impacts
Evaluate for its
Significance
Significance Criteria
Minor Aspects
Keeping Records
Significant Aspect
Operational
Control
(CONTROL
ALL)
Objectives &
Target Setting
(IMPROVE
Some)

28. ABC’s Significant Aspects
• Electrical Usage
• Cardboard Usage
• Recycling
• Oil Usage
• Stormwater Run-off
• Who determined these? ABC did!!

29. 29

30. Objectives and Targets
(Improvement Goals)
• Set Objectives and Targets to Prevent or Minimize the Impacts
 Quantifiable, Time-bound, Accountable
 Detailed Plan(s) to Accomplish Objectives & Targets must be
Developed
• Incorporate into Plant Business Plan
 Gives Environmental the Same Level of Visibility and Attention as
Other Issues
 Establish Overall "Objectives” for the Reduction or Elimination of
Environmental Impacts - Increases Accountability
• Improve Business & Environmental Performance by
Meeting Objectives.& Targets

31. Environmental Management
Programs (Action Plans)
• Program For Achieving Objectives &
Targets
• Every Objective & Target Must have a EMP
• EMP Must Include:
 Responsible Party
 Means to Achieve Objectives & Targets
 Time-frame
• Update If There Are New or Modified Site Activities

32. ABCs Environmental Goals
• Reduce Electrical Usage
• Reduce Cardboard Usage (More returnables)

33. 4.4.1 Define Roles, Responsibilities and Authorities
4.4.2 Identify Training Needs, Ensure Awareness and
Assess Competence
4.4.3 Establish Procedures for Communicating with All
Stakeholders
4.4.4 Establish and Maintain Procedures for Document
Control
4.4.5 Establish Procedures for Document Control
4.4.6 Establish Operational Control Procedures
4.4.7 Establish Procedures for Emergency Response
4.4 Implementation &
Operation (“DO”)

34. Environmental Management
Representative
• Oversees the Day to Day Environmental
Operations
• Coordinates Environmental Matters as
Appropriate
• Champions EMS Implementation
• Should Report Directly to Plant Manager

35. ABC’s EMR
• Environmental Management Representative
 Lori Johnson
• EMS Team
 Operations Mgrs., Lean Coordinator, Facilities
Supervisor, QA Mgr., Eng. Mgr., Facilities
Supervisor, Director of Operations
• Responsible for Environmental Compliance
 Kevin Glieden - Facilities Sup.

36. • General Environmental Awareness Training
 Covers EMS Policy, System, Environmental Aspects &
General Env. Awareness
 All Employees (Required by ISO 14001)
 Integrate with Routine Meetings (Monthly Safety Talks,
Townhalls, Department Meetings) and Other Awareness
Techniques
• Work Station / Operational Control Training
 Required for All Significant Activities
 Aware of the Significant Impacts of Their Work Activities
and the Environmental Benefits of Improved Personal
Performance
 Key area for Managers/Supervisors
Training

37. • Regulatory - Mandated Functional Environmental
Training
 Training You Should Already be Doing - Current Requirement
 Training Required by Law (RCRA, SPCC, etc.)
 Specific Employees Required by Their Job Assignment to
Have this Training
• Emergency Plan Training
 Training You Should Already by Doing - Current Requirement
 Training Required by Corporate and (possibly) Law
 All Employees (Some Employees May Require More Detail
Training)
Training

38. • Internal Auditor Training
 Develops Skills Needed to Prepare For & Conduct an
Effective EMS Assessment
 One Time Training Requirement
• Contractor / Supplier Orientation
 EMS Fundamentals and Facility Environmental Policy
 Selected Contractors Whose Work Could Affect the
Facility’s Environmental Regulatory Status or Performance
(ie., Paint Supplier, Waste Hauler, etc.)
 Key area for Managers/Supervisors
Training

39. 39
System Documents
SYSTEM
PROCEDURES
OPERATIONAL
PROCEDURES
WORK
PRACTICES
POLICY
ASPECTS
OBJ. &
TARGETS
PROGRAMS
ORGANIZATIONAL
CHART
ROLES &
RESPONSIBILITIES
LEGAL
REQUIREMENTS
TRAINING
MATRIX
MASTER
DOCUMENT
LIST
MASTER
RECORDS
LIST

40. 4.4.6 Operational Control
• Required for all significant aspects (Activities)
• Procedure/Work Instruction Designed to
“Control” the activity
• All people involved in the activity need to be
trained and this should be documented

41. ABC’s Operational Control
Significant Aspect Control
Electrical Usage Procedure/EMP
Cardboard Usage Procedure/EMP
Oil Disposal Procedure
Stormwater Run-Off Procedure, SWPPP, Permit
Recycling Procedure/Signage

42. 4.4.7 Emergency Preparedness
• All managers/supervisors need to know what to do in
the event of an emergency
 Spill, Fire, etc.
• Auditor will ask manager/supervisors and employees
how they would respond to an emergency
 Could be as simple as “I’d notify my manager and leave the
area”
• Standard requires that emergency preparedness plans
be review after any incedint
• Emergency Preparedness plans need to be tested
annually

43. 4.5.1 Measurement - Maintain and Calibrate
Monitoring Equipment
4.5.2 Evaluation of Compliance
4.5.3 Nonconformity, corrective (CARs) &
preventative actions (PARs)
4.5.4 Control of Environmental Records
4.5.5 Establish and Maintain Internal EMS
Audits
4.5 Checking an Corrective
Action (“CHECK”)

44. ABC’s Internal EMS
Auditors
• List Auditors

45. 4.6 Management and Review (“ACT”)
• Establish Procedures for Senior
Management Review of EMS
• Contemplate Changes to the System
• Contemplate Actions to Effect Changes
• Keep the System Relevant to Your Needs
• Keep Minutes of Review Meetings

46. Implementation Process
• Step 1 – Implementation Planning
• Step 2 - COMMUNICATE
• Step 3 – Aspects / Impacts Evaluation
• Step 4 – Draft Objectives and Targets, and EMP’s
• Step 5 – Write Environmental Policy
• Step 6 – Identify Training Needs and Develop Training Plan
• Step 7 – Write EMS Procedures and Operational Control
• Step 8– Implement Document Control
• Step 9 – Internal Audits
• Step 10 - Management Review
• Step 11– Registration Audit - Celebrate

47. ABC’s ISO14001 Audit
• Registrar NSF
• March 6 – Document
• April 10 – Pre-Assessment
• May 3,4,5 – Registrations Audit
• 60 days to closeout corrective actions
• ISO14001 Certification Awarded

48. Prior to the Audit
• Review Policy/PIC
• Know Significant Aspects (especially in your
area)
• Review Environmental Goals
• Review Procedures/documentation
• Let employees know about audit
• Review information with employees
• Quiz Employees

49. During the Audit
• Greet Auditors has they pass through plant
• Answer questions directly and completely
• Do not hide information
• REMEMBER
 The auditor has to find things to write up as CARs
(they feel it is their job)
 The auditor wants to approve ABC for registration

50. Now what do I do?
• Get to know your EMS
 Policy – Remember PIC
 Procedures
 Significant Aspects
 Improvement Goals (Environmental)
• Communicate Policy/PIC to all employees
• Conduct General Awareness Training
• Give employees overview of what to expect for
the Audit

51. Presented by:
James Charles, PE, CPG
Principal Consultant
EHS Management Strategies
(616) 262-9780
JimCharlesPE@charter.net