management in health care third edition
By: Diane L. Kelly
Quality Management: A Systems Approach
Questions 1 to 20:
Select the best answer to each question. Note that a question and its answers may be split across a page
break, so be sure that you have seen the
entire
question and
all
the answers before choosing an answer.
1.
Which one of the following systems context models uses a contemporary triad and illustrates essential
elements of organizational effectiveness?
A.
Socioecological framework
B.
Three core process model
C.
Baldrige performance
D.
Systems model of organizational accidents
2.
A quality manager asks why medical errors are increasing. By asking this type of question, you can
deduce that she's
most
likely at which stage?
A.
Going below the waterline for changes
B.
Using information to identify essential systemic structure
C.
Understanding how systemic structure isn't readily available
D.
Understanding how systemic structure influences behavior
3.
When something fails to achieve the intended outcome, it's called a/an
A.
error.
B.
latency.
C.
violation.
D.
adverse event.
4.
You manage a department, and your main philosophy is to eliminate waste. In doing so, you're using
which one of the following tools?
A.
Six Sigma
B.
Total quality management
C.
Organizational design
D.
Lean thinking
5.
A systems manager comes to work in the morning after his night team had a long night of system issues.
The manager stops one employee in the hall to ask what happened during the evening shift. The employee
shouts, "I quit!" and storms out, slamming the door. This scenario is
best
described as an example of
A.
history dependency.
B.
change.
C.
nonlinearity.
D.
trade-offs.
6.
When desired healthcare outcomes are consistent with professional knowledge, then the organization has
achieved
A.
quality.
B.
organizational management.
C.
quality control.
D.
continuum.
7.
The CEO meets with hospital managers to ensure that each understands his or her responsibility in the
upcoming Joint Commission survey. In doing so, the CEO is supporting _______ structure.
A.
organizational
B.
intuitive
C.
systemic
D.
cognitive
8.
A patient's discharge status prognosis is "good." This prognosis is an example of
A.
an input.
B.
an output.
C.
a conversion process.
D.
feedback.
9.
You're the health information manager and your best friend is a laboratory technician at the same
hospital. In which total quality customer focus category does your friend belong?
A.
Stakeholder
B.
External customer
C.
Internal customer
D.
Researcher
10.
Which one of the following systems context models
best
explains how medical errors occur?
A.
Systems model of organizational accidents
B.
Baldrige peformance
C.
Three core process model
D.
Socioecological framework
11.
Which one of the following systems context models provides a "big picture" look at healthcare across a
.
HSA 599 Week 11 Peregrine Assessment latest 2016 Health Care Assig.docxpooleavelina
HSA 599 Week 11 Peregrine Assessment latest 2016 Health Care Assignment Help, Health Care Homework help, Health Care Study Help, Health Care Course Help
Question 1
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior Leadership.
At Each level, health care leaders engage in the following except_______.
(A) Directing.
(B) Staffing.
(C) Managing.
(D) Controlling.
(E) Planning.
Question 2
Learning the impact of the culture in implementing change management is important because culture is a learned and evolved system of these elements except.
(A) Knowledge.
(B) Behaviour.
(C) Desires.
(D) Values.
(E) Norms.
Question 3
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behaviour – Advocate
Which of the following is NOT a characteristic of an effective advocate?
(A) Having a clear and concise message.
(B) Engaging the public.
(C) Working independently.
(D) Making their voice heard.
Question 4.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behaviuor - Advocate
_______is the most effective tool nonprofit hospitals can use to advance their mission and serve their communities.
(A) Marketing.
(B) Advocacy.
(C) Strategic.
(D) Alliance.
(E) Market commonality
Question 5.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behaviour - Ethics
Social responsibility requires business leaders to consider when making decisions.
(A) Social consequences.
(B) Right and wrong.
(C) Fair and unfair.
(D) Costs and benefits.
Question 6.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior – Leadership
A key ways to expand the leader's sphere of influence is through
(A) Politics.
(B) Networks and alliances.
(C) Brinkmanship.
(D) Undermining others.
(E) Sabotaging.
Question 7.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior - Self Awareness
_______ is fundamental to personal growth and development in leaders.
(A) Self-awareness.
(B) Self-contentment.
(C) Self-support.
(D) Self-control.
Question 8.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior – Ethics
Which of the following statements regarding ethics and morals is accurate?
(A) Ethics are a theoretical task and morals are actual conduct.
(B) Morals are a theoretical task and ethics are actual conduct.
(C) Ethics require a written code.
(D) Morals require a written code.
Question 9.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior - Culture
The leadership in each organization is the of culture.
(A) User.
(B) Creator.
(C) Follower.
(D) Supporter.
Question 10.
HSA 599 Health Services Administration Capstone Comprehensive Exam L ...
CHC Questions Answers PDF Dumps - Your Path to CHC CertificationAliza Oscar
Start your journey to CHC certification in 2023 with our PDF dumps. Access a comprehensive collection of questions and answers for effective exam preparation
Exam: - Assessing Performance, Developing Employees & Compensating Human Resources
Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer.
1. An employee refuses an employer's request to falsify the contents of a report to the EEOC. The
employer subsequently discharges the worker for "not following orders." In a wrongful-discharge suit, the employee is likely to argue which of the following exceptions to the at-will-employment doctrine?
A. Implied contract
B. Equal employment
C. Public policy
D. Reverse discrimination
2. Which of the following is a false statement about using peers as a source of performance information?
A. Peer ratings are particularly useful when supervisors don't have the opportunity to observe employees.
B. Peers are more willing participants in reviews used for employees.
C. Peers have expert knowledge of job requirements and bring a unique perspective to the evaluation, often resulting in extremely valid assessments of performance.
D. Peer ratings, according to research, are highly influenced by friendships.
3. Why would an employee seek a downward move?
A. To learn different skills
B. To have more authority
C. To increase salary and visibility
D. To have greater challenges
4. In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in
A. behavior change.
B. physical withdrawal.
C. psychological withdrawal.
D. whistleblowing.
5. Based on the expectation that two people in conflict should first try to arrive at a settlement together, the organization has a policy of making managers available to hear complaints. Typically, the first open door is that of the employee's
A. immediate supervisor.
B. peers.
C. director.
D. immediate subordinates.
6. If a performance measure lacks _______ reliability, determining whether an employee's performance has truly changed over time will be impossible.
A. interrater
B. external
C. test-retest
D. strategic
7. The primary use of assessment centers is to identify
A. employees' personality types and job interests.
B. decision processes and communication styles that inhibit production.
C. the strengths and weaknesses of team members.
D. employees who have the personality, characteristics, and skills needed for managerial positions.
8. Which of the following statements illustrates effective feedback?
A. "I don't see any progress from the last review; you're lazy."
B. "You've achieved 100 percent of your target in less than six months."
C. "Overall, your performance has been satisfactory."
D. "You've become careless; you came in late three times last week."
9. What is the employee's responsibility in the self-assessment stage of career management?
A. Provide assessment information to identify strengths, weaknesses, interests, and values
B. Identify opportunities and areas of ...
STEPPING INTO MANAGEMENT.Questions 1 to 20 Select the bes.docxrjoseph5
STEPPING INTO MANAGEMENT
.
Questions 1 to 20:
Select the best answer to each question. Note that a question and its answers may be split across a page
break, so be sure that you have seen the
entire
question and
all
the answers before choosing an answer.
1.
_______ management theory suggests we should encourage team building and listen to new ideas.
A.
Organizational development
B.
Contingency
C.
Management as discipline
D.
Entrepreneurial
2.
_______ theory works to increase the health of work processes, communication, and shared goals.
A.
Management as discipline
B.
Entrepreneurial
C.
Systems
D.
Organizational development
3.
_______ supported simplification and decentralization, with emphasis on quality improvement.
A.
Taylor
B.
Weber
C.
Fayol
D.
Drucker
4.
_______ consists of determining whether plans are being carried out and progress is being made toward
objectives.
A.
Planning
B.
Influencing
C.
Controlling
D.
Organizing
5.
Resource allocator is one of the _______ roles.
A.
informational
B.
decisional
C.
negotiational
D.
interpersonal
6.
All other things being equal, the difference between a good supervisor and a poor supervisor is better
A.
organizational rules.
B.
education.
C.
staff.
D.
managerial skills.
7.
Which of the following is
not
one of a manager's four areas of responsibility?
A.
Maintaining good relationships with other managers
B.
Speaking one's mind always
C.
Being a competent subordinate
D.
Being a good boss
8.
When a manager serves as a liaison between different departments, he or she is acting in a/an _______
role.
A.
interpersonal
B.
decisional
C.
informational
D.
relational
9.
Positional authority is based on
A.
qualities of the manager.
B.
authority of superior over subordinate.
C.
laws and procedures.
D.
the ability to direct complex processes.
10.
A manager can delegate most duties
except
A.
writing policies.
B.
evaluating employees.
C.
planning.
D.
organizing.
11.
The acceptance theory holds that managerial authority depends on four conditions. Which of the
following is
not
one of the conditions?
A.
Employees must think the manager's directives are fair.
B.
Employees must think the directive is in keeping with organizational objectives.
C.
Employees must understand what the manager wants.
D.
Employees must be able to comply with the directives.
12.
_______ is/are vested in the organizational position and not the individual manager.
A.
Authority
B.
Delegation
C.
Managerial functions
D.
Responsibility
13.
Which of the following is
not
one of the Katz skills?
A.
Human relations skills
B.
Technical skills
C.
Budgeting skills
D.
Conceptual skills
14.
_______ first developed systems theory.
A.
Peters
B.
Thom
C.
Bertalanffy
D.
Mintzberg
15.
The supervisor's job is to do which of the following?
A.
Control employees' work to improve efficiency.
B.
Help employees f.
Quality Management A Systems ApproachStudent Number.docxmitziesmith74
Quality Management: A Systems Approach
Student Number
Date Graded
02/21/16
Examination
Grade
60
Document ID
Question Number
Your Answer
Answer
Reference
1.
A
Incorrect
2.
C
Incorrect
3.
A
Correct
4.
D
Correct
5.
B
Incorrect
6.
C
Incorrect
7.
A
Correct
8.
D
Incorrect
9.
C
Correct
10.
A
Correct
11.
A
Incorrect
12.
C
Incorrect
13.
A
Correct
14.
B
Correct
15.
A
Correct
16.
D
Correct
17.
D
Correct
18.
C
Correct
19.
B
Correct
20.
C
Incorrect
Questions Answered Incorrectly
1. Which one of the following systems context models uses a contemporary triad and illustrates essential elements of organizational effectiveness?
Student Answer:
A
Answer:
Incorrect
Reference:
2. A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's
most
likely at which stage?
Student Answer:
C
Answer:
Incorrect
Reference:
5. A systems manager comes to work in the morning after his night team had a long night of system issues. The manager stops one employee in the hall to ask what happened during the evening shift. The employee shouts, "I quit!" and storms out, slamming the door. This scenario is
best
described as an example of
Student Answer:
B
Answer:
Incorrect
Reference:
6. When desired healthcare outcomes are consistent with professional knowledge, then the organization has achieved
Student Answer:
C
Answer:
Incorrect
Reference:
8. A patient's discharge status prognosis is "good." This prognosis is an example of
Student Answer:
D
Answer:
Incorrect
Reference:
11. Which one of the following systems context models provides a "big picture" look at healthcare across a broad view of different influences on a system?
Student Answer:
A
Answer:
Incorrect
Reference:
12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced
Student Answer:
C
Answer:
Incorrect
Reference:
20. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of a/an
Student Answer:
C
Answer:
Incorrect
Reference:
Achieving Quality Results in Complex Systems: Part 1
Date Graded
02/21/16
Examination
Grade
40
Document ID
Question Number
Your Answer
Answer
Reference
1.
C
Correct
2.
B
Correct
3.
D
Correct
4.
A
Correct
5.
C
Incorrect
6.
B
Incorrect
7.
D
Correct
8.
C
Incorrect
9.
C
Incorrect
10.
C
Incorrect
11.
C
Incorrect
12.
B
Correct
13.
C
Incorrect
14.
A
Incorrect
15.
C
Incorrect
16.
D
Incorrect
17.
A
Correct
18.
A
Incorrect
19.
C
Incorrect
20.
A
Correct
Questions Answered Incorrectly
5. Which part of the SMART goal system requires perspective and context to be useful?
Student Answer:
C
Answer:
Incorrect
Reference:
6. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct
Student Answer:
B
Answer:
Incorrect
Reference:
8. Polic.
HSA 599 Week 11 Peregrine Assessment latest 2016 Health Care Assig.docxpooleavelina
HSA 599 Week 11 Peregrine Assessment latest 2016 Health Care Assignment Help, Health Care Homework help, Health Care Study Help, Health Care Course Help
Question 1
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior Leadership.
At Each level, health care leaders engage in the following except_______.
(A) Directing.
(B) Staffing.
(C) Managing.
(D) Controlling.
(E) Planning.
Question 2
Learning the impact of the culture in implementing change management is important because culture is a learned and evolved system of these elements except.
(A) Knowledge.
(B) Behaviour.
(C) Desires.
(D) Values.
(E) Norms.
Question 3
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behaviour – Advocate
Which of the following is NOT a characteristic of an effective advocate?
(A) Having a clear and concise message.
(B) Engaging the public.
(C) Working independently.
(D) Making their voice heard.
Question 4.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behaviuor - Advocate
_______is the most effective tool nonprofit hospitals can use to advance their mission and serve their communities.
(A) Marketing.
(B) Advocacy.
(C) Strategic.
(D) Alliance.
(E) Market commonality
Question 5.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behaviour - Ethics
Social responsibility requires business leaders to consider when making decisions.
(A) Social consequences.
(B) Right and wrong.
(C) Fair and unfair.
(D) Costs and benefits.
Question 6.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior – Leadership
A key ways to expand the leader's sphere of influence is through
(A) Politics.
(B) Networks and alliances.
(C) Brinkmanship.
(D) Undermining others.
(E) Sabotaging.
Question 7.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior - Self Awareness
_______ is fundamental to personal growth and development in leaders.
(A) Self-awareness.
(B) Self-contentment.
(C) Self-support.
(D) Self-control.
Question 8.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior – Ethics
Which of the following statements regarding ethics and morals is accurate?
(A) Ethics are a theoretical task and morals are actual conduct.
(B) Morals are a theoretical task and ethics are actual conduct.
(C) Ethics require a written code.
(D) Morals require a written code.
Question 9.
HSA 599 Health Services Administration Capstone Comprehensive Exam Leadership Skills and Behavior - Culture
The leadership in each organization is the of culture.
(A) User.
(B) Creator.
(C) Follower.
(D) Supporter.
Question 10.
HSA 599 Health Services Administration Capstone Comprehensive Exam L ...
CHC Questions Answers PDF Dumps - Your Path to CHC CertificationAliza Oscar
Start your journey to CHC certification in 2023 with our PDF dumps. Access a comprehensive collection of questions and answers for effective exam preparation
Exam: - Assessing Performance, Developing Employees & Compensating Human Resources
Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer.
1. An employee refuses an employer's request to falsify the contents of a report to the EEOC. The
employer subsequently discharges the worker for "not following orders." In a wrongful-discharge suit, the employee is likely to argue which of the following exceptions to the at-will-employment doctrine?
A. Implied contract
B. Equal employment
C. Public policy
D. Reverse discrimination
2. Which of the following is a false statement about using peers as a source of performance information?
A. Peer ratings are particularly useful when supervisors don't have the opportunity to observe employees.
B. Peers are more willing participants in reviews used for employees.
C. Peers have expert knowledge of job requirements and bring a unique perspective to the evaluation, often resulting in extremely valid assessments of performance.
D. Peer ratings, according to research, are highly influenced by friendships.
3. Why would an employee seek a downward move?
A. To learn different skills
B. To have more authority
C. To increase salary and visibility
D. To have greater challenges
4. In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in
A. behavior change.
B. physical withdrawal.
C. psychological withdrawal.
D. whistleblowing.
5. Based on the expectation that two people in conflict should first try to arrive at a settlement together, the organization has a policy of making managers available to hear complaints. Typically, the first open door is that of the employee's
A. immediate supervisor.
B. peers.
C. director.
D. immediate subordinates.
6. If a performance measure lacks _______ reliability, determining whether an employee's performance has truly changed over time will be impossible.
A. interrater
B. external
C. test-retest
D. strategic
7. The primary use of assessment centers is to identify
A. employees' personality types and job interests.
B. decision processes and communication styles that inhibit production.
C. the strengths and weaknesses of team members.
D. employees who have the personality, characteristics, and skills needed for managerial positions.
8. Which of the following statements illustrates effective feedback?
A. "I don't see any progress from the last review; you're lazy."
B. "You've achieved 100 percent of your target in less than six months."
C. "Overall, your performance has been satisfactory."
D. "You've become careless; you came in late three times last week."
9. What is the employee's responsibility in the self-assessment stage of career management?
A. Provide assessment information to identify strengths, weaknesses, interests, and values
B. Identify opportunities and areas of ...
STEPPING INTO MANAGEMENT.Questions 1 to 20 Select the bes.docxrjoseph5
STEPPING INTO MANAGEMENT
.
Questions 1 to 20:
Select the best answer to each question. Note that a question and its answers may be split across a page
break, so be sure that you have seen the
entire
question and
all
the answers before choosing an answer.
1.
_______ management theory suggests we should encourage team building and listen to new ideas.
A.
Organizational development
B.
Contingency
C.
Management as discipline
D.
Entrepreneurial
2.
_______ theory works to increase the health of work processes, communication, and shared goals.
A.
Management as discipline
B.
Entrepreneurial
C.
Systems
D.
Organizational development
3.
_______ supported simplification and decentralization, with emphasis on quality improvement.
A.
Taylor
B.
Weber
C.
Fayol
D.
Drucker
4.
_______ consists of determining whether plans are being carried out and progress is being made toward
objectives.
A.
Planning
B.
Influencing
C.
Controlling
D.
Organizing
5.
Resource allocator is one of the _______ roles.
A.
informational
B.
decisional
C.
negotiational
D.
interpersonal
6.
All other things being equal, the difference between a good supervisor and a poor supervisor is better
A.
organizational rules.
B.
education.
C.
staff.
D.
managerial skills.
7.
Which of the following is
not
one of a manager's four areas of responsibility?
A.
Maintaining good relationships with other managers
B.
Speaking one's mind always
C.
Being a competent subordinate
D.
Being a good boss
8.
When a manager serves as a liaison between different departments, he or she is acting in a/an _______
role.
A.
interpersonal
B.
decisional
C.
informational
D.
relational
9.
Positional authority is based on
A.
qualities of the manager.
B.
authority of superior over subordinate.
C.
laws and procedures.
D.
the ability to direct complex processes.
10.
A manager can delegate most duties
except
A.
writing policies.
B.
evaluating employees.
C.
planning.
D.
organizing.
11.
The acceptance theory holds that managerial authority depends on four conditions. Which of the
following is
not
one of the conditions?
A.
Employees must think the manager's directives are fair.
B.
Employees must think the directive is in keeping with organizational objectives.
C.
Employees must understand what the manager wants.
D.
Employees must be able to comply with the directives.
12.
_______ is/are vested in the organizational position and not the individual manager.
A.
Authority
B.
Delegation
C.
Managerial functions
D.
Responsibility
13.
Which of the following is
not
one of the Katz skills?
A.
Human relations skills
B.
Technical skills
C.
Budgeting skills
D.
Conceptual skills
14.
_______ first developed systems theory.
A.
Peters
B.
Thom
C.
Bertalanffy
D.
Mintzberg
15.
The supervisor's job is to do which of the following?
A.
Control employees' work to improve efficiency.
B.
Help employees f.
Quality Management A Systems ApproachStudent Number.docxmitziesmith74
Quality Management: A Systems Approach
Student Number
Date Graded
02/21/16
Examination
Grade
60
Document ID
Question Number
Your Answer
Answer
Reference
1.
A
Incorrect
2.
C
Incorrect
3.
A
Correct
4.
D
Correct
5.
B
Incorrect
6.
C
Incorrect
7.
A
Correct
8.
D
Incorrect
9.
C
Correct
10.
A
Correct
11.
A
Incorrect
12.
C
Incorrect
13.
A
Correct
14.
B
Correct
15.
A
Correct
16.
D
Correct
17.
D
Correct
18.
C
Correct
19.
B
Correct
20.
C
Incorrect
Questions Answered Incorrectly
1. Which one of the following systems context models uses a contemporary triad and illustrates essential elements of organizational effectiveness?
Student Answer:
A
Answer:
Incorrect
Reference:
2. A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's
most
likely at which stage?
Student Answer:
C
Answer:
Incorrect
Reference:
5. A systems manager comes to work in the morning after his night team had a long night of system issues. The manager stops one employee in the hall to ask what happened during the evening shift. The employee shouts, "I quit!" and storms out, slamming the door. This scenario is
best
described as an example of
Student Answer:
B
Answer:
Incorrect
Reference:
6. When desired healthcare outcomes are consistent with professional knowledge, then the organization has achieved
Student Answer:
C
Answer:
Incorrect
Reference:
8. A patient's discharge status prognosis is "good." This prognosis is an example of
Student Answer:
D
Answer:
Incorrect
Reference:
11. Which one of the following systems context models provides a "big picture" look at healthcare across a broad view of different influences on a system?
Student Answer:
A
Answer:
Incorrect
Reference:
12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced
Student Answer:
C
Answer:
Incorrect
Reference:
20. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of a/an
Student Answer:
C
Answer:
Incorrect
Reference:
Achieving Quality Results in Complex Systems: Part 1
Date Graded
02/21/16
Examination
Grade
40
Document ID
Question Number
Your Answer
Answer
Reference
1.
C
Correct
2.
B
Correct
3.
D
Correct
4.
A
Correct
5.
C
Incorrect
6.
B
Incorrect
7.
D
Correct
8.
C
Incorrect
9.
C
Incorrect
10.
C
Incorrect
11.
C
Incorrect
12.
B
Correct
13.
C
Incorrect
14.
A
Incorrect
15.
C
Incorrect
16.
D
Incorrect
17.
A
Correct
18.
A
Incorrect
19.
C
Incorrect
20.
A
Correct
Questions Answered Incorrectly
5. Which part of the SMART goal system requires perspective and context to be useful?
Student Answer:
C
Answer:
Incorrect
Reference:
6. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct
Student Answer:
B
Answer:
Incorrect
Reference:
8. Polic.
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or
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Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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or
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Liberty university busi 311 quiz 8 complete solutions correct answers slideshareSong Love
Liberty University BUSI 311 quiz 8 complete solutions correct answers slideshare
Six different versions
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The Human Resource EnvironmentWhen you have completed your exam .docxcherry686017
The Human Resource Environment
When you have completed your exam and reviewed your answers, click Submit Exam. Answers will not be recorded until you
hit Submit Exam. If you need to exit before completing the exam, click Cancel Exam.
Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page
break, so be sure that you have seen the entire question and all the answers before choosing an answer.
1. Which of the following cases would most likely be filed under the theory of disparate impact?
A. A black employee is fired for testifying in a discrimination suit filed against an employer.
B. A white applicant is told he won't be hired because the employer doesn't like whites.
C. Black applicants are being disproportionately rejected relative to whites by a paper-and-pencil test.
D. White applicants with high test scores are rejected due to an affirmative-action plan.
2. Which of the following terms describes the best possible fit between a company's social system and its
technical system?
A. Self-service system
B. Outsourcing
C. High-performance work system
D. Total quality management
3. People's right to freedom of speech is the right to
A. do as they wish in their private life.
B. refuse to do something that's environmentally unsafe.
C. be treated only as they knowingly and willingly consent to be treated.
D. criticize an organization's ethics if they do it in good conscience.
4. Which of the following categories of workers is not covered under OSHA's Hazard Communication
Standards?
A. A technician servicing copy machines for most of the day
B. A receptionist changing the toner in a copier machine
C. Health-care workers exposed to latex and disinfectants
D. Production engineers manufacturing car batteries
5. The largest number of immigrants to the U.S. workforce are from
A. North America.
B. Europe.
C. Africa.
D. Asia.
6. Which of the following is a correct statement about dejobbing?
A. Dejobbing involves the use of task-based organization structures.
B. Dejobbing involves the downsizing or elimination of jobs.
C. Dejobbing involves emphasizing on detailed job descriptions which will be applicable year after year.
D. Dejobbing involves viewing organizations as a field of work to be done.
7. Which of the following decisions does not come under HRM?
A. Whom to hire
B. How to achieve sales targets
C. What training to offer
D. How to evaluate employee performance
8. Which of the following is a false statement about the Position Analysis Questionnaire?
A. It's one of the broadest and best-researched instruments for analyzing jobs.
B. It's a standardized, commercial instrument.
C. It describes specific duties and tasks that comprise the actual job.
D. It requires trained job analysts to complete it.
9. Which of the following is a false statement about the Occupational Safety and Health Act?
A. The act applies to organizations that employ 50 or more persons working 20 or more weeks a year ...
Leadership and Nursing Care Management 6th Edition Huber Test BankDentonRich
Full download : http://alibabadownload.com/product/leadership-and-nursing-care-management-6th-edition-huber-test-bank/ Leadership and Nursing Care Management 6th Edition Huber Test Bank
Res 351 final exam guide 9) In the Southeast, the potato chip market share he...laksminarayanakmpv
9) In the Southeast, the potato chip market share held by the Lays brand is 46%. This is an example of _____.
A. a research question
B. a descriptive hypothesis
C. a relational hypothesis
D. an explanatory hypothesis
Manager’s Influence on Behavior Please respond to the following.docxLilianaJohansen814
Manager’s Influence on Behavior" Please respond to the following:
Examine the most common differences affecting employees with organizations and give two (2) specific examples of techniques that managers can use to effectively capitalize on the individual differences of their staff to accomplish the shared mission of the organization.
.
Managing Your Firm’s QuickBooks System Please respond to th.docxLilianaJohansen814
"Managing Your Firm’s QuickBooks System" Please respond to the following:
QuickBooks provides many tools for managing and securing your QuickBooks system (e.g., the QuickBooks Audit Report, and the QuickBooks’ Accountant Copy). Evaluate the effectiveness of these and other tools that are used to manage and secure QuickBooks.
.
More Related Content
Similar to management in health care third editionBy Diane L. Kelly .docx
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Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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or
Call us at : 08263069601
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Liberty university busi 311 quiz 8 complete solutions correct answers slideshareSong Love
Liberty University BUSI 311 quiz 8 complete solutions correct answers slideshare
Six different versions
https://www.coursemerit.com/solution-details/20143/Liberty-University-BUSI-311-quiz-8-complete-solutions-correct-answers-A-work
The Human Resource EnvironmentWhen you have completed your exam .docxcherry686017
The Human Resource Environment
When you have completed your exam and reviewed your answers, click Submit Exam. Answers will not be recorded until you
hit Submit Exam. If you need to exit before completing the exam, click Cancel Exam.
Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page
break, so be sure that you have seen the entire question and all the answers before choosing an answer.
1. Which of the following cases would most likely be filed under the theory of disparate impact?
A. A black employee is fired for testifying in a discrimination suit filed against an employer.
B. A white applicant is told he won't be hired because the employer doesn't like whites.
C. Black applicants are being disproportionately rejected relative to whites by a paper-and-pencil test.
D. White applicants with high test scores are rejected due to an affirmative-action plan.
2. Which of the following terms describes the best possible fit between a company's social system and its
technical system?
A. Self-service system
B. Outsourcing
C. High-performance work system
D. Total quality management
3. People's right to freedom of speech is the right to
A. do as they wish in their private life.
B. refuse to do something that's environmentally unsafe.
C. be treated only as they knowingly and willingly consent to be treated.
D. criticize an organization's ethics if they do it in good conscience.
4. Which of the following categories of workers is not covered under OSHA's Hazard Communication
Standards?
A. A technician servicing copy machines for most of the day
B. A receptionist changing the toner in a copier machine
C. Health-care workers exposed to latex and disinfectants
D. Production engineers manufacturing car batteries
5. The largest number of immigrants to the U.S. workforce are from
A. North America.
B. Europe.
C. Africa.
D. Asia.
6. Which of the following is a correct statement about dejobbing?
A. Dejobbing involves the use of task-based organization structures.
B. Dejobbing involves the downsizing or elimination of jobs.
C. Dejobbing involves emphasizing on detailed job descriptions which will be applicable year after year.
D. Dejobbing involves viewing organizations as a field of work to be done.
7. Which of the following decisions does not come under HRM?
A. Whom to hire
B. How to achieve sales targets
C. What training to offer
D. How to evaluate employee performance
8. Which of the following is a false statement about the Position Analysis Questionnaire?
A. It's one of the broadest and best-researched instruments for analyzing jobs.
B. It's a standardized, commercial instrument.
C. It describes specific duties and tasks that comprise the actual job.
D. It requires trained job analysts to complete it.
9. Which of the following is a false statement about the Occupational Safety and Health Act?
A. The act applies to organizations that employ 50 or more persons working 20 or more weeks a year ...
Leadership and Nursing Care Management 6th Edition Huber Test BankDentonRich
Full download : http://alibabadownload.com/product/leadership-and-nursing-care-management-6th-edition-huber-test-bank/ Leadership and Nursing Care Management 6th Edition Huber Test Bank
Res 351 final exam guide 9) In the Southeast, the potato chip market share he...laksminarayanakmpv
9) In the Southeast, the potato chip market share held by the Lays brand is 46%. This is an example of _____.
A. a research question
B. a descriptive hypothesis
C. a relational hypothesis
D. an explanatory hypothesis
Similar to management in health care third editionBy Diane L. Kelly .docx (20)
Manager’s Influence on Behavior Please respond to the following.docxLilianaJohansen814
Manager’s Influence on Behavior" Please respond to the following:
Examine the most common differences affecting employees with organizations and give two (2) specific examples of techniques that managers can use to effectively capitalize on the individual differences of their staff to accomplish the shared mission of the organization.
.
Managing Your Firm’s QuickBooks System Please respond to th.docxLilianaJohansen814
"Managing Your Firm’s QuickBooks System" Please respond to the following:
QuickBooks provides many tools for managing and securing your QuickBooks system (e.g., the QuickBooks Audit Report, and the QuickBooks’ Accountant Copy). Evaluate the effectiveness of these and other tools that are used to manage and secure QuickBooks.
.
Managing Staff Data
Sun, 8/15/15
1-2 pages
You have asked your intern to sort through all the employee files and make sure that all documents are in the proper folders.
To assist the intern, construct a guide that lists which documents are to be filed together and which are to be in separate files.
Include the length of time that material should be saved so old information can be removed.
Use the library, Internet, and other resources to research your response.
.
Managing patient access has become both expensive and problematic. D.docxLilianaJohansen814
Managing patient access has become both expensive and problematic. Discuss how a physician would manage patient access to care and contrast this with how an Accountable Care Organization (ACO) manages patient access to care. Discuss the pros and cons of each. Clearly outline the type of restrictions and limits of the new ACO paradigm.
Rely on peer-reviewed journals, the Federal Register, and the Library of Congress for your research and incorporate at least one new law or regulation (from the last twenty-four months) that addresses this issue.
Please cite with in text citations in apa format
Please use resources less than five years old
.
Managers should take time out to study the cultural eccentricities o.docxLilianaJohansen814
Managers should take time out to study the cultural eccentricities of their business counterparts before attempting to make contact with people in other countries. As Kinicki & Williams state, "And you'll have to deal with managers above and below you whose outlook is different from yours. For instance, Japanese companies, with their emphasis on correctness and face saving, operate in significantly different ways from American companies" (p. 109).
Class: What would you think about a situation, for example, a different culture where eye contact was a form of insult or indignation? What other cues might you use to make your assessment? Since the world is becoming a smaller place, this may be a reality you might face at any time?
.
Managerial Decision Making Research and Analysis Research a sp.docxLilianaJohansen814
Managerial Decision Making Research and Analysis
Research a specific company of your choice and identify some of the managerial decisions that were made over time and in response to changes in its market or competitive environment. Use the Ashford University Library and web-based sources for your research. At least three external scholarly sources must be used in addition to the textbook.
Address all of the following areas:
Describe the company and provide a brief history of its operations. Find or use graphs to illustrate its financial performance over the years.
Describe any sources of risk or uncertainty in its operations. Do the financial reports indicate risky or uncertain activities or changes to the economic environment that ultimately appear to have affected the company’s financial outcomes? Be specific.
Are there any government regulations that have affected this company’s operations domestically or abroad? Explain.
Describe the inputs that are used in this company’s production function and identify any challenges to securing these inputs.
Determine if the company has introduced new products in existing markets or created new markets over time. What is the impact on its finances?
Determine if the price of its products increased or declined over time and analyze the reasons for price fluctuations. Study the demand elasticity for its products and discuss the availability of close substitutes for its products. How does that affect pricing decisions?
Analyze the company’s profitability. Identify the economy or industry influences on its costs, operations, and profitability.
Describe the competitive environment in which the firm operates, the distribution of market power, and the strategic behavior of the firm and its competitors. Apply your knowledge of the theory of this company’s market structure. How does the company make pricing and production decisions? Is your observation supported by the theoretical models? Refer to the financial reports for illustration.
Describe any non-price competitive strategies that the company might be engaging in. Provide specific examples.
Evaluate if the company made any mistakes in its decisions over time, and recommend any changes or improvements for future operations. Refer to the financial reports when making specific observations or recommendations..
Use economic language and demonstrate your understanding of the concepts and theories of this course.
Writing the Final Paper
The Final Paper:
Must be 8 to 10 double-spaced pages in length (excluding including the title and reference pages), and formatted according to APA style as outlined in the Ashford Writing Center.
Must include a title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must begin with an introductory paragraph that has a succinct thesis statement which identifies the focus of the paper.
Must address the topic of the paper with critical thou.
Management, Ch. 8: Organizational Culture, Structure, & Design: Building Blocks of an Organization
Culture Change
What is the process of culture change? From your work experiences, how has leadership embraced an organizational culture that leads to the achievement of organizational goals through an effective organizational structure?
needs to be atleast 250-350 words with references
.
Management, Ch. 5 Planning The Foundation of Successful Management.docxLilianaJohansen814
Management, Ch. 5: Planning: The Foundation of Successful Management
Goals Planning
Today's global environment is highly competitive and extremely dynamic and organizations must make sure they plan accordingly. However, the characteristic I find most difficult is for the goal to not only be challenging but attainable. According to this week's readings, planning involves defining the organization's goals, establishing an overall strategy for achieving these goals, and developing plans for organizational work activities (Kinicki & Williams, 2016). Plans are critical in giving a company direction, improving efficiency, reducing waste, lowering uncertainty, and setting up goals that managers can later use in their controlling function.
Class: Who in the company is involved in the strategic planning effort? Is it just executives? Or are some line workers involved?
Kinicki, A., & Williams, B. K. (2016).
Management
(7th ed.). McGraw-Hill Education.
.
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Management, Ch. 6: Strategic Management: How Exceptional Managers Realize a Grand Design
SWOT Analysis
What are some potential strengths, weaknesses, opportunities and threats a business should consider in their analysis? What tools can help me describe where the organization stands from a competitive point of view? How can business benefit from gathering SWOT information?
.
Management, Ch. 10: Organizational Change & Innovation: Lifelong Challenges for the Exceptional Manager
Models of Change
What are three types of change, and how are Lewin's and Kotter's approaches designed to handle change?
needs to be atleast 250-350 words with references
.
For this Assignemnt, you will create a database for the police dLilianaJohansen814
For this Assignemnt, you will create a database for the police department of your city
Please investigate and look what entities are important for your project.
You don’t get any minimum or maximum amount of entities or attributes. My only requirement at the end is that your project is extensive and master level worthy.
· Please list all the entities you think will be important
· Describe every entity
· Give all the attributes you think each entity should have
· Create a preliminary ER diagram
...
For this assignment I would like you to answer the following queLilianaJohansen814
For this assignment I would like you to answer the following questions:
1. Compare the atmospheres of Mercury, Venus, and Mars to Earth in terms of what specific gases they are made of, their thickness, and how the atmosphere affects the surface temperature. Make sure to describe all four planets. (5 pts)
2. Describe some of the surface features and large scale topographical features of Mercury, Venus, and Mars explain how they relate to what we see on Earth and/or the Moon.
Be sure to give
specific examples
along with the names of the topographical features
. (5 pts)
3. Describe the volcanic activity on Mercury, Venus, and Mars and compare them to what we see on Earth and/or the Moon. Don't just say each one has volcanoes--
Be
sure to give
specific examples
along with the names of any volcanoes and any other relevant surface features created by volcanic activity
(5 pts)
4. Describe what the crust, mantle, and core are the terrestrial planets are made of along with their state of matter. Give some information about how much volume these layers take up on each planet. For the planet Earth make sure to indicate what state of matter each layer is (solid, semi-solid, liquid, etc)
Bonus: Explain what caused the atmosphere of Mars and Venus to be so different from Earth's
Each answer should be about a paragraph in length.
Make sure to answer the questions in your own words--I'm not looking for a word-for-word explanation from the book or the bullet points at the end of the chapter.
...
For this assignment activity, I want you to answer the questions beLilianaJohansen814
For this assignment activity, I want you to answer the questions below. Refer to module and text book readings.
Give rationales for all of your answers.
Identify and define the
most commonly used
data collection methods for qualitative research?
What are the most commonly used data collection methods used for each of the following qualitative research traditions:
Ethnography
Phenomenology
Grounded Theory
Relative to the Heikkinen et al. article, answer the following questions and include supporting rationales.
What data collection methods were used (be sure to include nurse measures, patient measures, and physiologic measures)?
What are the strengths and weaknesses of each data collection method?
"BELOW IS THE ARTICLE"
ISSUES AND INNOVATIONS IN NURSING PRACTICE
Prostatectomy patients’ postoperative pain assessment in the recovery room
Katja Heikkinen MNSc RN
Lecturer, Turku Polytechnic and Department of Nursing, University of Turku, Turku, Finland
Sanna Salantera¨ PhD RN
Adjunct Professor, Department of Nursing, University of Turku, Turku, Finland
Marjaana Kettu RN
Head of Department, Ophtalmology Clinic, Turku University Central Hospital, Turku, Finland
Markku Taittonen MD PhD
Consultant Anaesthesiologist, Department of Anaesthesiology and Intensive Care, Turku University Central Hospital, Turku,
Finalnd
Accepted for publication 16 February 2005
Correspondence:
Katja Heikkinen,
Department of Nursing,
University of Turku,
FIN – 20014,
Turku,
Finland.
E-mail:
[email protected]
HEIKKINEN K., SALANTERA¨ S., KETTU M. & TAITTONEN M. (2005) Journal of Advanced Nursing 52(6), 592–600
Prostatectomy patients’ postoperative pain assessment in the recovery room
Aim. This paper reports a study to assess the usability and use of different pain assessment tools and to compare patients’ and nurses’ pain assessments in the recovery room after prostatectomy.
Background. Pain assessment is the first step towards providing adequate pain relief but poses problems because of the subjective nature of the pain experience and the lack of quantifiable measurements. Pain tools have been tested in several clinical settings, but not in the recovery room.
Methods. Data were collected in the recovery room from 45 consecutive patients who had undergone prostatectomy by asking them to evaluate their pain intensity using visual analogue scale, numeric rating scale and verbal expressions. One of two research nurses measured patients’ pain at regular intervals and at the same time as the patients. Physiological parameters were also evaluated. Data were analysed as frequencies and percentages. Sum variables were formed and results were analysed using Spearman’s rank correlation, Pearson’s correlation and with multiple regression analysis.
Results. Patients varied in their ability to assess the intensity of their pain using different tools, but assessments were correlated with each o ...
For this assignment reply each question by your thought.1.In theLilianaJohansen814
For this assignment reply each question by your thought.
1.In the case study of Johnny, the behavior I will explain will be his temper and behavior with other children at school. I will first explain this behavioral pattern using Freud’s psychoanalytic theory. In psychoanalysis, Freud focused attention on the unconscious mind. The foundation of psychoanalysis is that unconscious thoughts and internal conflicts are responsible for our conscious thoughts and actions. These unconscious thoughts are repressed, which is the defense mechanism that shuts out any anxiety-arousing wishes, thoughts, and feelings from our conscious mind. Freud believed that this repression could enable other defense mechanisms such as regression, reaction formation, projection, rationalization, displacement, and denial. In Johnny’s case, he is most likely experiencing displacement — the shifting of sexual or aggressive impulses towards more acceptable or less threatening people. Johnny acts out his aggressive impulses towards other children his own age since they do not pose a threat to him. As for the cause of Johnny’s temper, it is possible that Johnny could be wrestling with an Oedipus complex. This complex is when a boy develops sexual desires for his mother, while simultaneously fostering jealousy and hatred for his father, who he now views as a rival. This complex occurs during the Phallic stage of Freud’s psychosexual stages, usually when a child is between the ages of 3 and 6. However, a strong conflict can keep a person fixated in a stage even after that stage is over. So even though Johnny is 7, he could still be dealing with unresolved feelings about his parents, which in turn causes the displacement that triggers the aggressive impulses towards his classmates.
Looking at Johnny’s behavior from a humanistic perspective, I would look at the ways in which Johnny’s current environment nurtures or limits his growth potential. Rogers’ approach to humanistic theory was a person-centered perspective — that people are essentially good and equipped with self-actualization tendencies. People are ready for growth and fulfillment provided that they are in a growth-promoting environment that contains three elements: genuineness, acceptance, and empathy. Johnny is unable to be genuine with his classmates since he is not open with his own feelings and does not drop his facade, which in this case, is his combative persona. Johnny also seems to lack empathy towards his classmates. There is also an element of acceptance missing since Johnny isn’t willing to let his guard down around his peers in recreational settings, as well as showing an inability to have unconditional positive regard, which is an attitude of total acceptance towards others. Since Johnny has shown an aggressive nature with his classmates in the form of name-calling, being argumentative and short-tempered, it is possible that this is the result of being exposed to an environment that does not contain the ne ...
For this activity, you will assume the role of a manager in the LilianaJohansen814
For this activity, you will assume the role of a manager in the aviation industry and will prepare a presentation that outlines your plan to establish and maintain a positive human factors culture within your organization. Consider the role of pilots, mechanics, and managers as part of your presentation.
Your presentation must include a minimum of five, but no more than eight, slides not including the title slide or reference slide, have embedded audio, and include speaker notes.
Refer to
Presentation Assignment Guidance
for more information and review the rubric for this activity.
...
For the Unit II PowerPoint presentation, you will focus on your own LilianaJohansen814
For the Unit II PowerPoint presentation, you will focus on your own attributes as a leader and the attributes that you see in a leader of your choice.
Define, outline, and identify your personal attributes with regard to where you are now with your leadership style. Support each attribute with an example from your life.
Select a charismatic leader and a transformational leader of your choice, and follow the guidelines below.
Include the following information about the charismatic leader
- Describe the five qualities of your selected leader (self-confident, inspirational, articulate, revolutionary/disruptor, supportive).
- Predict the possible drawbacks of a charismatic leader.
- Predict the possible drawbacks of a transformational leader.
- Reflect on why you selected your charismatic leader and your biggest takeaway from this assignment.
(Examples of charismatic leaders include General George Patton, John F. Kennedy, Nelson Mandela, Jim Jones, David Koresh, and Moses; however, you are not limited to choosing from this list.)
Include the following information about the transformational leader
-Describe any four of the six qualities that your selected leader possesses using the framework for analysis of a transformational leader, which was discussed in Van Wart's (2015) article located in the Unit II Required Reading section.
- Is a transformational leader detrimental to an organization or society? Explain.
- Reflect on why you selected your transformational leader and your biggest takeaway from this assignment.
(Examples of transformational leaders include Adolf Hitler, Ross Perot, John D. Rockefeller, Attila the Hun, Walt Disney, and Julius Caesar; however, you are not limited to choosing from this list.)
Your completed PowerPoint presentation must be a minimum of 10 slides in length, not counting the title and reference slides. Additionally, a minimum of three peer-reviewed or academic resources must be used. Keep the text on the slides concise, and use the notes section to fully explain your ideas. All sources used must be cited and referenced according to APA style.
...
For the scenario i am a male that attends university and I am an intLilianaJohansen814
For the scenario i am a male that attends university and I am an international student from latin america who is attending college in the USA
2 pages double spaced
Prompt:
Your text provides a definition of culture. Take its individual parts and explain how they manifest themselves in your everyday life as a male student at University. Here it is expressed in those individual parts:
Culture is the world made meaningful
It is socially constructed and maintained through communication
It limits as well as liberates us; it differentiates as well as unites us
It defines our realities and thereby shapes the ways we think, feel, and act
...
For the midterm project of one of my class, my group are bringing myLilianaJohansen814
For the midterm project of one of my class, my group are bringing myths and legends from different cultures to the class. We make a treasure chest in which incorporates different poems regarding myths and legends that sealed in envelopes and then those envelopes kept in a treasure chest.
Write two poems
regarding 'myths and legends' in
Chinese
culture
(Write two poems about the Chinese's myths and legends story.)
For Chinese' myths and legends story, I suggest you to write poems about the story of
Sun Wukong
, and the story of
Nian
.
Please use the two websites links as a resource for your inspiration: http://www.godchecker.com/pantheon/chinese-mythology.php (Sun Wukong)
https://www.ancient-origins.net/myths-legends-asia/origin-lunar-new-year-and-legend-nian-001289 (Nian)
Requirement
: I want the poems somehow reflect/represent/related to the idea of empowerment/ social activism.
FOR INSTANCE: The story of Nian talks about people join forces and fight Nian (the monster) together. The poems can writes about the power of consociation/collaboration etc.
p.s. The poems is not necessary to be in traditional strict formulas of rhyme, meter. (14 lines of iambic pentameter)
It will be good if you can provide a summary as well as merely explain the meaning of the poems so I can use it in class. Thank you!
...
For the questions below, choose ONE to which to respond. OPTIOLilianaJohansen814
For the questions below, choose ONE to which to respond.
OPTION ONE: Beowulf and monsters in the epic
Beowulf faces three monsters in
the epic poem (i.e., NOT the film)
: Grendel, Grendel's mother, and the dragon. Which of the three represents the greatest challenge to Beowulf? Why? In your response, be sure to closely analyze the language of the Heaney translation.
OPTION TWO: Protagonists and Antagonists in Beowulf
Arguably,
Beowulf
deals with protagonists and antagonists differently than does Homer's
Iliad
or Sophocles's
Oedipus Rex.
Write an essay in which you define "protagonist" and "antagonist" as they apply to Oedipus and/or Achilles. It may help to re-read the introduction to both Sophocles and Homer in doing so. Then discuss how
Beowulf
contains a changed understanding of "protagonist," using either Hrothgar, or Beowulf, or any other possible protagonist, as an example. Do the same with "antagonist" using an example from the poem.
OPTION THREE the Scariest and Worth the Most
Grendel in translation
from Anglo-Saxon into English (up to 3 points of Extra Credit available for a complete response to the prompt
below).
Throughout class this quarter, we have discussed how TRANSLATION is an act of INTERPRETATION or ANALYSIS, in which the translator has to decide what he thinks the original text
means
in moments that are puzzling, or confusing, or ambiguous. Once the translator interprets the text, he then tries to include this interpretation, somehow, in English.
For instance, Lombardo's
Iliad
decides to focus on the pleasure warriors take in insulting each other, their invective a form of art: "You sack of wine!" In this way, he emphasizes how Achilles's and Agamemnon's arguments are as funny as they are frightening or serious, which brings these "heroes" down to earth.
Review the introduction to
Beowulf,
especially the bottom of page 888 and page 889, which highlights the rhythmic and structural qualities of the Old English line, including alliteration and caesura (also defined in your Terminology Sheet for Beowulf and in class).
Consult your print out (also found in your BB folder for
Audio and Visual Supplements to Beowulf
) which includes five translations of the introduction of Grendel into the epic poem: the Seamus Heaney translation we've read for class from the
Norton Anthology
, one by Kevin Crossely-Holland, one by Marijane Osborn, one by Frances B. Grummere, and one by Michael Alexander. The original Anglo-Saxon version of the lines is at the bottom.
Then, write a reflective essay that does the following:
1. Define, in your own words, alliteration and caesura, and give one example of each from the Anglo-Saxon lines at the bottom of the handout. Just quote the Anglo-Saxon as it appears on the handout (you don't have to worry about typing strange accents or letters).
For instance, you might write,
we find alliteration in the 'w' sound in "wlitebeorht ...
For the purposes of this assignment, I would like you all to take a LilianaJohansen814
For the purposes of this assignment, I would like you all to take a critical look at how art as a whole has affected society throughout our history and explore what you think the future of arts place in our world may look like. Do you believe history is due to repeat itself in any way or will the continued growth of technology and expanse of creative platforms push us to a new frontier?
Can you email me the essay to:
[email protected]
...
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management in health care third editionBy Diane L. Kelly .docx
1. management in health care third edition
By: Diane L. Kelly
Quality Management: A Systems Approach
Questions 1 to 20:
Select the best answer to each question. Note that a question
and its answers may be split across a page
break, so be sure that you have seen the
entire
question and
all
the answers before choosing an answer.
1.
Which one of the following systems context models uses a
contemporary triad and illustrates essential
elements of organizational effectiveness?
A.
Socioecological framework
B.
Three core process model
C.
Baldrige performance
D.
Systems model of organizational accidents
2. 2.
A quality manager asks why medical errors are increasing. By
asking this type of question, you can
deduce that she's
most
likely at which stage?
A.
Going below the waterline for changes
B.
Using information to identify essential systemic structure
C.
Understanding how systemic structure isn't readily available
D.
Understanding how systemic structure influences behavior
3.
When something fails to achieve the intended outcome, it's
called a/an
A.
error.
B.
latency.
C.
violation.
D.
adverse event.
3. 4.
You manage a department, and your main philosophy is to
eliminate waste. In doing so, you're using
which one of the following tools?
A.
Six Sigma
B.
Total quality management
C.
Organizational design
D.
Lean thinking
5.
A systems manager comes to work in the morning after his night
team had a long night of system issues.
The manager stops one employee in the hall to ask what
happened during the evening shift. The employee
shouts, "I quit!" and storms out, slamming the door. This
scenario is
best
described as an example of
A.
history dependency.
B.
change.
4. C.
nonlinearity.
D.
trade-offs.
6.
When desired healthcare outcomes are consistent with
professional knowledge, then the organization has
achieved
A.
quality.
B.
organizational management.
C.
quality control.
D.
continuum.
7.
The CEO meets with hospital managers to ensure that each
understands his or her responsibility in the
upcoming Joint Commission survey. In doing so, the CEO is
supporting _______ structure.
A.
organizational
B.
5. intuitive
C.
systemic
D.
cognitive
8.
A patient's discharge status prognosis is "good." This prognosis
is an example of
A.
an input.
B.
an output.
C.
a conversion process.
D.
feedback.
9.
You're the health information manager and your best friend is a
laboratory technician at the same
hospital. In which total quality customer focus category does
your friend belong?
A.
Stakeholder
B.
External customer
6. C.
Internal customer
D.
Researcher
10.
Which one of the following systems context models
best
explains how medical errors occur?
A.
Systems model of organizational accidents
B.
Baldrige peformance
C.
Three core process model
D.
Socioecological framework
11.
Which one of the following systems context models provides a
"big picture" look at healthcare across a
broad view of different influences on a system?
A.
Baldrige performance
B.
Socioecological framework
7. C.
Three core process model
D.
Systems model of organizational accidents
12.
A manager was dissatisfied with the results of her study, so she
reexamined and reframed the study. In
doing so, she practiced
A.
cognitive psychology.
B.
double-loop learning.
C.
single-loop learning.
D.
schema.
13.
A manager fails to schedule enough nurses for a holiday
weekend. Nurses who had to work double
shifts after a few nurses called in sick quit a few weeks later
due to job dissatisfaction and being
overworked. This scenario is
best
described as a/an
A.
8. latent error.
B.
active error.
C.
error of commission.
D.
execution error.
14.
An employee, Mac Smith, is servicing the imaging machine in
the hospital. In doing so, he's practicing
A.
quality management.
B.
quality control.
C.
quality assurance.
D.
total quality.
15.
A nurse manager notices that surgical sponges were improperly
manufactured, so she discards them
prior to a surgery. In doing so, she's practicing quality
A.
improvement.
9. B.
assurance.
C.
control.
D.
management.
16.
One of your employees tells you, "You always take the other
employee's side and never my side." This
employee is illustrating which one of the following ways of
thinking?
A.
Double-loop learning
B.
Schema
C.
Cognitive psychology
D.
Mental model
17.
As a manager, how can understanding and becoming aware of
your own mental model be beneficial?
A.
It provide solutions based on only past experiences.
B.
10. It makes you feel unsatisfied with results and consequences.
C.
It undermines your efforts to achieve quality results.
D.
It helps to successfully progress along the quality continuum.
18.
Vertical organizational structures often prevent interaction
across departments and sometimes make it
difficult to identify patterns. This is a downfall that falls under
which system behavior lesson?
A.
Understanding how systemic structure influences behavior
End of exam
B.
Understanding how systemic structure isn't readily available
C.
Using information to identify essential systemic structure
D.
Going below the waterline for changes
19.
To have a more dynamic and mature quality approach, you
should add which one of the following
choices to your model?
A.
11. Conversion processes
B.
Feedback
C.
Inputs
D.
Outputs
20.
A patient comes to the respiratory therapy department for a
breathing treatment. This is an example of
a/an
A.
feedback.
B.
conversion process.
C.
input.
D.
output.
Achieving Quality Results in Complex Systems: Part 1
Questions 1 to 20:
Select the best answer to each question. Note that a question
and its answers may be split across a page
12. break, so be sure that you have seen the
entire
question and
all
the answers before choosing an answer.
1.
Which part of the SMART goal system limits the opportunity
for improvement?
A.
Achievable
B.
Measurable
C.
Specific
D.
Relevant
2.
Increasing goal-setting skills to move along the quality
continuum decreases
A.
political pressure.
B.
errors.
C.
decision making.
13. D.
alternatives.
3.
Which of the following organizations is a private accreditation
body for healthcare that provides direction
on sentinel events?
A.
National Patient Safety Goals
B.
National Quality Forum
C.
Centers for Medicare and Medicaid Services
D.
Joint Commission
4.
Which of the following actions is a mature goal on the quality
continuum?
A.
Measuring and tracking progress on key strategic and
operational goals
B.
Addressing key strategies of the entire organization
C.
Reacting to problems as they occur
D.
14. Defining goals for the organizational departments
5.
Which part of the SMART goal system requires perspective and
context to be useful?
A.
Measurable
B.
Relevant
C.
Achievable
D.
Specific
6.
When an unexpected death occurs in a healthcare facility,
accredited hospitals are required to conduct
A.
root cause analysis.
B.
a sentinel event.
C.
service quality study.
D.
patient perception measurement.
7.
What does the purpose principle aid managers in doing?
15. A.
Developing a reason for "being"
B.
Creating an identity
C.
Promoting disease intervention
D.
Identifying issues to address
8.
Policies established by organizations that oversee and guide the
healthcare industry are _______ policies.
A.
private
B.
public
C.
regulatory
D.
allocative
9.
Which part of the SMART goal system can limit innovations or
breakthroughs?
A.
Specific
16. B.
Achievable
C.
Measurable
D.
Relevant
10.
Which part of the SMART goal system can make an
organization stay at the current ability levels of
employees?
A.
Specific
B.
Measurable
C.
Relevant
D.
Achievable
11.
Creating new positions and conducting training for new
employees instead of identifying the underlying
cause of problems is an example of
A.
setting improvement goals.
17. B.
gaining results.
C.
reformulating.
D.
repair service behavior.
12.
For managers to explain why their organizations exist, they
must provide the organization's
A.
purpose.
B.
mission.
C.
context.
D.
vision.
13.
When private policies aren't in place, which of the following
types of policies may pick up the slack?
A.
Regulatory
B.
Allocative
C.
18. Private
D.
Public
14.
The policy that may allow the use of public funding to ensure
that public objectives are met is the
_______ policy.
A.
public
B.
allocative
C.
regulatory
D.
private
15.
If a nurse correctly starts an IV line in a patient, her action is
best
classified as a/an
A.
patient perception.
B.
technical quality.
C.
implicit goal.
19. D.
service quality.
16.
"Getting new furniture for the obstetrics unit waiting room
within the next year" is an example of a/an
A.
result.
B.
organization goal.
C.
objective.
D.
strategic goal.
17.
A physician who's granted permission by the state to practice is
working under
A.
licensure.
B.
accreditation.
C.
certification.
D.
compliance.
20. 18.
Regular mammogram screenings for healthy women is
best
described as an example of _______
prevention.
A.
primary
B.
tertiary
C.
purpose
D.
secondary
19.
Improving nursing customer service is an example of a/an
_______ goal.
A.
negative
B.
unclear
C.
positive
D.
clear
20.
21. Which of the following scenarios illustrates the
best
example of managing context?
A.
A manager setting expectations about communications among
departments
B.
Promoting a biller to supervisor because of his or her excellent
managerial skills
C.
An employee making a decision about her job responsibilities
when the manager isn't around
D.
A nurse calling in sick for the day
Achieving Quality Results in Complex Systems: Part 2
Questions 1 to 20:
Select the best answer to each question. Note that a question
and its answers may be split across a page
break, so be sure that you have seen the
entire
question and
all
the answers before choosing an answer.
1.
The CEO of a hospital tells the management team that she wants
them to continuously review, evaluate,
22. and change requirements. In doing so, she wants the managers
to apply the quality model of the _______
cycle.
A.
performance management
B.
Pareto Principle
C.
Shewhart
D.
DMAIC
2.
Which of the following organization assessment reviews
includes "threats" as part of the analysis?
A.
FMEA
B.
PEST
C.
SWOT
D.
JCAHO
3.
A quality committee is reviewing health information data to
23. identify nosocomial infections for a study. In
doing so, which step is the committee fulfilling in the Shewhart
cycle?
A.
Plan
B.
Act
C.
Do
D.
Study/check
4.
A department manager wishes to tackle the issue of high
employee turnover and therefore schedules a
department meeting. A new employee starts the meeting by
asking, "Exactly what are we trying to
accomplish here?" Unknowingly, the new employee is
exhibiting a critical part of which quality cycle?
A.
Shewhart cycle
B.
DMAIC cycle
C.
Pareto Principle cycle
24. D.
Performance management cycle
5.
You're a manager observing your team for trends and patterns
that reveal issues. In doing so, your
behavior falls under which aspect of performance management
measures?
A.
Testing strategy
B.
Bias
C.
Measurement aim
D.
Measurement methods
6.
Which one of the following choices can be defined as "the voice
of the customer"?
A.
Process measurement
B.
Context
C.
Process performance
D.
25. Unbundled data
7.
A manager is standardizing policies and sharing best practices
in the departmental meeting. In doing so,
the manager is fulfilling which step in the Shewhart cycle?
A.
Act
B.
Do
C.
Study/check
D.
Plan
8.
You notice that the emergency department response time
increases considerably on Tuesday nights.
Upon further investigation, you find out that the department is
short two staff members on Tuesday nights.
On your process and system performance chart, you would refer
to this fact as
A.
frequency distribution.
B.
random variation.
26. C.
assignable variation.
D.
unbundled data.
9.
Which one of the following umbrella terms describes
methodologies, metrics, processes, and systems
used?
A.
Enterprise performance management
B.
Process capability
C.
Performance improvement
D.
Framework implementation
10.
If a manager wants a quick and complete overview of what is
happening in the business, the manager
could use
A.
balanced scorecards.
B.
context reports.
27. C.
enterprise performance management techniques.
D.
bundled data.
11.
Implementing any change first on a small scale represents part
of the ______ cycle.
A.
Shewhart
B.
Pareto Principle
C.
performance management
D.
DMAIC
12.
Which one of the following types of analysis requires a detailed
investigation of past systems and
processes to understand causes?
A.
Root cause
B.
Failure mode and effects
C.
Prospective
28. D.
Pareto
13.
A manager is reviewing the results of a coding study. In doing
so, the manager is probably fulfilling
which step in the PDCA cycle?
A.
Act
B.
Do
C.
Study/check
D.
Plan
14.
After listening to the complaints of overworked nurses, a nurse
manager reviews schedules and then
devises a plan to successfully hire additional staff and provide
more days off. In doing so, the manager
exhibited critical professional judgment known as
A.
PDCA.
B.
performance management.
29. C.
critical thinking.
D.
holding gains.
15.
According to the aspects of performance management measures,
how can you determine whether a
change is or isn't an improvement?
A.
Generate a hypothesis
B.
Identify random and assignable variables
C.
Determine whether there's a free flow of information
D.
Get feedback about system performance
16.
If you're working on the principle that a few causes result in
many effects, you would
most
likely
illustrate it with a
A.
cause-and-effect diagram.
30. B.
Pareto chart.
C.
process flowchart.
D.
run chart.
17.
A nursing manager makes a change in scheduling that creates
undue stress on the nurses who work on
the weekend. Even though the nursing manager realized this, the
manager continues with the same
schedule without asking how the changes will affect the
upcoming weekend staff. In doing so, the nurse
manager made a
A.
management planning error.
B.
prospective analysis.
C.
failure mode analysis.
End of exam
D.
management execution error.
18.
31. You're the manager of a hospital laboratory department and
you're spending the day documenting
standard operating procedures. In doing so, you're
most
likely using a
A.
process flowchart.
B.
cause-and-effect diagram.
C.
run chart.
D.
Pareto chart.
19.
Improving a process by concentrating on the root of the problem
is a critical part of the _______ cycle.
A.
Pareto Principle
B.
DMAIC
C.
Performance management
D.
Shewhart
32. 20.
Which one of the following types of analysis strives to prevent
problems before they happen?
A.
Root cause
B.
Pareto
C.
Failure mode and effects
D.
Prospective
WRITING GUIDELINES Follow these instructions to format
your paper:
1. Type your submission, double-spaced, in a standard, size 12
font. Use a standard document format with 1inch margins. Do
notuse any fancy or cursive fonts.
2. Include the following information at the top of your paper:
a. Your name and address
b. Your student number
c. The course title and number (Quality Management
Performance Improvement,HIT 201)
33. d. The research project number (51681400)
3. Read the assignment carefully and answer each question.
4. Be specific. Limit your submission to the questions asked and
issues mentioned.
5. Include a reference page that lists Web sites, journals, and
any other references you used to write your paper.
6. Proofread your work carefully. Check for correct spelling,
grammar, punctuation, and capitalization. GRADING
CRITERIA Your project will be graded based on the following
criteria: n Content 60% n Written communication 30% n Format
10% Here’s a brief explanation of each of these points. Content
The student n Provides a clear discussion of the assigned topic
or issue n Addresses the subject in complete sentences, not just
simple “yes” or “no” statements
Research Project52
n Supports his or her opinions by citing specific information
from the assigned reading material and any other references
used n Stays focused on the assigned issues n Writes in his or
her own words and uses quotation marks to indicate direct
quotations Written Communication The student n Includes an
introductory paragraph, a body, and a concluding paragraph n
Uses correct grammar, spelling, punctuation, and sentence
structure n Provides clear organization by using words like first,
however, on the other hand, and so on, consequently, since,
next, and when n Makes sure the paper contains no
typographical errors Format The paper is double-spaced and
typed in font size 12, and includes the student’s n Name and
34. address n Student number n Course title and number (Quality
Management Performance Improvement, HIT 201) n Research
project number (51681400)
Project Choice 2: Errors Part A. Review the exercise on pages
62–63 of Chapter 4 in your text. Review the case scenario
presented and the list of errors. Create a table with the headings
“Category/Type of Failure” and “Error,” like the table shown on
page 63. Then, from the list of possible errors on pages 62–63,
list each error by the type. If you need help, refer to your
textbook and use
49
Research Project Research Project
Research Project50
the Web resources listed on page 64 of your textbook. Note: The
Web resource listed for American Nurses Association
(http://www.nursingworld.org/quality)is no longer valid. Please
disregard this resource. Part B. Review Exercise 6 on page 217
from the practice lab section at the back of your text. Read the
article as directed in question 1. Note: The Web path for the
article listed in your textbook is incorrect. Follow these steps to
access the article:
1. Go to http://www.katherineeban.com.
2. Hover over “Search” in the navigation menu to bring up the
search box.
3. Inside the search box, type “Your Hospital’s Deadly Secret,”
and then click Search.
35. 4. Click on the hyperlinked article title and read the article.
After reading the article, create a worksheet similar to the one
shown on page 218 of your textbook. Then, follow the
directions in questions 2 and 3 on page 217 of your textbook to
complete the worksheet.