HSA 599 Week 11 Peregrine Assessment latest 2016 Health Care Assig.docx

HSA 599 Week 11 Peregrine Assessment latest 2016 Health
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Question 1
HSA 599 Health Services Administration Capstone
Comprehensive Exam Leadership Skills and Behavior
Leadership.
At Each level, health care leaders engage in the following
except_______.
(A) Directing.
(B) Staffing.
(C) Managing.
(D) Controlling.
(E) Planning.
Question 2
Learning the impact of the culture in implementing change
management is important because culture is a learned and
evolved system of these elements except.
(A) Knowledge.
(B) Behaviour.
(C) Desires.
(D) Values.
(E) Norms.
Question 3
Comprehensive Exam Leadership Skills and Behaviour –
Advocate
Which of the following is NOT a characteristic of an effective

advocate?
(A) Having a clear and concise message.
(B) Engaging the public.
(C) Working independently.
(D) Making their voice heard.
Question 4.
Comprehensive Exam Leadership Skills and Behaviuor -
Advocate
_______is the most effective tool nonprofit hospitals can use to
advance their mission and serve their communities.
(A) Marketing.
(B) Advocacy.
(C) Strategic.
(D) Alliance.
(E) Market commonality
Question 5.
Comprehensive Exam Leadership Skills and Behaviour - Ethics
Social responsibility requires business leaders to consider when
making decisions.
(A) Social consequences.
(B) Right and wrong.
(C) Fair and unfair.
(D) Costs and benefits.
Question 6.
Comprehensive Exam Leadership Skills and Behavior –
Leadership
A key ways to expand the leader's sphere of influence is through
(A) Politics.
(B) Networks and alliances.

(C) Brinkmanship.
(D) Undermining others.
(E) Sabotaging.
Question 7.
Comprehensive Exam Leadership Skills and Behavior - Self
Awareness
_______ is fundamental to personal growth and development in
leaders.
(A) Self-awareness.
(B) Self-contentment.
(C) Self-support.
(D) Self-control.
Question 8.
Comprehensive Exam Leadership Skills and Behavior – Ethics
Which of the following statements regarding ethics and morals
is accurate?
(A) Ethics are a theoretical task and morals are actual
conduct.
(B) Morals are a theoretical task and ethics are actual
conduct.
(C) Ethics require a written code.
(D) Morals require a written code.
Question 9.
Comprehensive Exam Leadership Skills and Behavior - Culture
The leadership in each organization is the of culture.

(A) User.
(B) Creator.
(C) Follower.
(D) Supporter.
Question 10.
Comprehensive Exam Leadership Skills and Behavior - Change
Management
When implementing critical change initiatives, moral healthcare
organizations and its leaders must.
(A) Ignore statutory regulations
(B) Foster and maintain systems for health operations the
comply with statutory regulations.
(C) Encourage staff to break the laws.
(D) All of the above None of the above.
Question 11.
Comprehensive Exam Relationship Management - Healthcare
Systems.
In the past few years and safety top the list of priorities for
healthcare leaders.
(A) Patient satisfaction.
(B) patient financial status.
(C) patient complains.
(D) Patient mobility.
(E) patient location.
Question 12.

Comprehensive Exam Relationship Management – Physicians.
Physician imposters are.
(A) Common.
(B) Nowhere to be found.
(C) Rare.
(D) Everywhere.
(E) None of the above.
Question 13.
Comprehensive Exam Relationship Management – Leadership
Healthcare leaders must ensure that the goals they set do not
conflict with one another or with
(A) Personal goals.
(B) organizational goals.
(C) External goals.
(D) Internal goals.
Question 14.
Comprehensive Exam Relationship Management – Physicians
All physician candidates must demonstrate__
(A) Oral English language competency.
(B) Have written English language competency.
(C) Develop social media competency.
(D) Have written and verbal English language competency.
(E) All of the above.
Question 15.
Comprehensive Exam Relationship Management –

Accountability.
Everyone respects accountability regardless of_____.
(A) Position.
(B) Management Support.
(C) Years of service.
(D) Whom you know.
(E) Power status.
Question 16.
Comprehensive Exam Relationship Management - Leadership
At its core, the communication and relationship management
competency is about how clearly understand the people they
work with and how effectively they use that knowledge in
building high-performance working relationships.
(A) Staff.
(B) Leaders.
(C) The board members.
(D) Physicians.
Question 17.
Comprehensive Exam Relationship Management –
Accountability
Most management relationships in healthcare setting will
always encounter
(A) Disagreement.
(B) Conflicts.
(C) Setbacks.
(D) Happy ending.
(E) A, B, and C Only.
Question 18.

Comprehensive Exam Relationship Management - Systems
Thinking
is an approach in which the goal for healthcare professionals
who are engaged in relationship management activities is the
synthesis of a whole product solution as opposed to a focus on a
system decomposed into solution components.
(A) System thinking.
(B) Unit thinking.
(C) Information thinking.
(D) Process thinking.
(E) Advanced thinking.
Question 19.
Comprehensive Exam Relationship Management - Interpersonal
Relations
portray communication as a process in which listeners give
feedback, which is response to a message.
(A) Interactive interpersonal relations models.
(B) Fragmented interpersonal relations models.
(C) Flexible interpersonal relations models.
(D) Macro interpersonal relations models.
(E) Universal interpersonal relations models.
Question 20.
Comprehensive Exam Relationship Management - Interpersonal
Relations
Understanding how individuals interrelate and communicate
with one another can improve healthcare professionals and
providers' ability to deliver effective
(A) Financial outcomes.

(B) patient care services.
(C) Marketing results.
(D) Accounting information.
(E) Management decisions.
Question 23.
Comprehensive Exam Quality Improvement – Standards
The is a proactive and preventative patient safety tool.
(A) Internal analysis.
(B) External analysis.
(C) Failure mode and effect analysis (FMEA).
(D) Root cause analysis.
Question 23.
Comprehensive Exam Quality Improvement – Management
Recent research has clearly demarcated two major areas—
quality waste and productivity—in which high health care
quality can lead to substantially lower costs. The pursuit of high
quality provides a rational system for cost
(A) Containment.
(B) Inflation.
(C) Escalation.
(D) Increase.
Question 24.
Comprehensive Exam Quality Improvement – Assessment
A performance measure system should be the very first step of

(A) quality initiative.
(B) quality assessment.
(C) quality review.
(D) None of the above.
(E) quality continuous improvement.
Question 25.
Comprehensive Exam Quality Improvement – Staff
The perspective is what supplies the essential elements of
creative tension and potentially leads to quality innovation and
improvement.
(A) Limited.
(B) CI diverse.
(C) Whole.
(D) Macro.
(E) Micro.
Question 26.
Comprehensive Exam Quality Improvement – Theory
Deming's theory of Total Quality Management rests upon points
of management he identified.
(A) 8.
(B) 12.
(C) 14.
(D) 20.
Question 27.
Comprehensive Exam Quality Improvement – Standards
The is a retrospective investigative patient safety tool.
(A) Failure mode and effects analysis (FMEA).

(B) Root cause analysis.
(C) Joint commission.
(D) All of the above.
Question 28.
Comprehensive Exam Quality Improvement – Accountability
In healthcare, the term quality management refers to the
manager's to organizational effectiveness.
(A) Experience.
(B) Education background.
(C) Role and contributions.
(D) years of services.
(E) Knowledge.
Qusetion 29.
Comprehensive Exam Quality Improvement - Quality
Improvement
Is a tool for identifying and organizing the possible causes of a
healthcare quality of safety problem in a structure format.
(A) An assessment plan.
(B) Flowchart.
(C) A bar chart.
(D) A just-in-time.
(E) A cause-and-effect diagram.
Question 30.
Comprehensive Exam Quality Improvement – Advocate
The set standards for healthcare organizations and assess

compliance with those standards.
(A) Insurance companies.
(B) private sector accrediting bodies.
(C) State medical associations.
(D) State licensing bodies.
Question 31.
Comprehensive Exam Healthcare Systems and Organizations -
Systems Thinking
There are to prevent anticompetitive business practices that
could hurt consumer.
(A) Antitrust laws.
(B) Certification standards.
(C) Mission statements.
(D) Joint Commission standards.
Question 32.
Comprehensive Exam Healthcare Systems and Organizations –
Theory
Is based on the proposition that businesses can disaggregate
their products, services, and, markets into categories that better
inform resource allocation decisions.
(A) Systems Theory.
(B) Theory X.
(C) Portfolio Theory.
(D) Germ Theory.
Question 33.

Evidence-based Practice
One of these items is not an evidence-based practice (EBP)
process:
(A) Recognize the need for information.
(B) Establish purpose.
(C) Formulate focused question.
(D) Ignore relevance.
(E) Implement and evaluate.
Question 34.
Comprehensive Exam.
Healthcare Systems and Organizations - Healthcare Systems.
A health insurance deductible is.
(A) The portion of services paid by patient.
(B) The amount paid before the third-party payer begins to
pay.
(C) The fee paid by employers and employees to the insurance
company.
(D) The negotiated payment for services between payer and
the provider.
Question 36.
Systems Thinking
To provide the best quality care, cost efficiently is an example
of
(A) Goal.
(B) Strategic plan.
(C) Objective.
(D) Mission statement.

Question 37.
Comprehensive Exam Healthcare Systems and Organizations –
Regulations
The following insurance programs could possibly cover nursing
home care for retried military personnel:
(A) Medicare.
(B) Medicaid.
(C) Tricare.
(D) Care Managed.
(E) Capitation.
Question 38.
Regulations
The government's role in healthcare can be described as all of
the following except.
(A) Payer.
(B) Regulator.
(C) Organizer.
(D) Provider.
(E) Observer.
Question 39.
Regulations
The government's role in healthcare can be described as all of
the following.
(A) Payer.
(B) Regulator.

(C) Organizer.
(D) Provider.
(E) Observer.
Question 40.
Comprehensive Exam Healthcare Systems and Organizations
Collaborate
Healthcare organization achieve improved outcomes when
practice based strategies are put In place so that different arms
function Cohesively.
(A) Interference.
(B) Inter-professional.
(C) Collaboration.
(D) Leadership.
(E) Ethics.
Question 41.
Comprehensive Exam Financial Management Analysis
When a ratio measures total profitability as a percentage of total
equity, it Is measuring a business's ability to use Its equity
financing to generate profits. This Is called _______.
(A) Equity on return.
(B) Net on equity.
(C) Debt on equity.
(D) Return on equity.
Question 42.
NSA 599 Health Services Administration Capstone
Comprehensive Exam Financial Management - Negotiation

The main objective of budget negotiation Is to describe the of
available resources.
(A) Assessment.
(B) Allocation.
(C) Management.
(D) Oversight.
(E) Revision.
Question 43.
LISA 599 Health Services Administration Capstone
Comprehensive Exam Financial Management Planning
A good healthcare strategic financial plan includes
(A) Items.
(B) Wishes.
(C) Metrics.
(D) Devices.
Question 44.
Comprehensive Exam Financial Management - Negotiation
The chief executive officer (CEO) or administrator of a
healthcare facility has responsibility for budgetary development
and negotiations.
(A) Minimal.
(B) No.
(C) Overall.
(D) Limited.
(E) Fixed.
Question 45.

Comprehensive Exam Financial Management Regulations
Within the context of a dynamic regulatory environment, today's
healthcare CFO's must manage Increasing to ensure the
financial health of their organizations.
(A) market share risk.
(B) financial risk.
(C) management risk.
(D) economic risk.
Question 46.
USA 599 Health Services Administration Capstone
Comprehensive Exam Financial Management Reimbursement
The indemnity Insurance medical plans often set premiums
using ratings.
(A) Federal.
(B) Community.
(C) State.
(D) Commercial.
(E) Fixed.
Question 47.
Comprehensive Exam Financial Management Healthcare
Systems
Under the various existing enterprises recognized as primary
candidates for Accountable Official Organizations (ACOs), the
hospital model is one of the most popular.
(A) Controlled.
(B) Relaxed.
(C) Flexible.
(D) Managed.
(E) Dynamic.

Question 48.
Comprehensive Exam Financial Management Teamwork
The goal of physician•hospital financial collaboration is to
create something of value that benefits.
(A) Patients.
(B) Physicians.
(C) Hospitals.
(D) Consultants.
(E) A, B, and C Only
Question 49.
Comprehensive Exam Financial Management - Staff
The governing body uses organized committees to monitor the
performance.
(A) Controller.
(B) chief finance officer.
(C) chief legal officer.
(D) chief executive officer (CEO).
(E) CI chief accounting officer (CAO).
Question 50.
Comprehensive Exam Financial Management Assessment
The healthcare organizations have adopted an assessment
strategy based on the feedback from accrediting agencies and it
is called_____.
(A) None-compete strategy.
(B) Static strategy.
(C) Reactive strategy.
(D) Proactive strategy.
(E) Avoidance strategy.

Question 51.
Comprehensive Exam Strategic Planning and Marketing -
Leadership
To ensure effective execution of organization's strategy, a
combination of strong and buy-in is needed.
Question 52.
Strategy
The strategy's values should directly be tied to and be reflected
in annual evolutions.
(A) Politics.
(B) Performance.
(C) Brinkmanship.
Question 53.
Planning
A strategic planning process Is a dynamic rather than a process
(A) Flat.
(B) Fixed.
(C) Linear.
(D) Constant.
Question 54.

Comprehensive Exam Strategic Planning and marketing
External Relations
The process of strategic planning Is as Important as the
strategic plan. Through participation in the process, all
stakeholders 'buy in" to the changes that result and resistance to
the plan Is reduced, if not
(A) Eliminated.
(B) Maintained.
(C) Increased.
(D) Avoided.
Question 55.
Comprehensive Exam Strategic Planning and Marketing Theory
Strategic planning is a process of envisioning a desired future,
translating this vision into broadly defined goals or objectives,
and a sequencing the steps necessary to achieve them.
(A) Systematic.
(B) Fragmented.
(C) Macro.
(D) Micro.
Question 56.
Comprehensive Exam strategic Planning and Marketing -
strategy
All strategic actions and directions of a healthcare organization
should be driven by its____ and___.
(A) mission, polices.
(B) vision, rules.
(C) Mission, vision.

(D) Goals, tactics.
Question 57.
Comprehensive Exam Strategic Planning and Marketing Culture
While culture is it Is not the same across all parts of the
organization. Rather, a close look will always uncover a series
of subcultures. Ideally, these are consistent with one another,
and with the overall organizational culture.
(A) Shared.
(B) Banned.
(C) Delayed.
(D) Faked.
Question 58.
Comprehensive Exam Strategic Planning and Marketing
Leadership
Hospital leaders need to measure KPIs to determine areas for
and then create action plans to meet KPI targets.
(A) Deal making.
(B) Negotiation reduction.
(C) Improvement.
Question 59.
Leadership
Healthcare leaders can build into the strategic plan structure
by assigning people to each goal, common security framework,

and action plan item. An automated system can help track
employees' progress on their assigned action plans and key
performance Indicators and Instantly address performance
variances before they become a problem.
(A) Accountability.
(B) Viability.
(C) Durability.
(D) Transparency.
Question 60.
Strategy
In addition to the obvious benefit of creating a strategic plan for
the organization, the itself, if done well, is powerful in team
founding and creating the necessary buyln and enthusiasm for
future change and action.
(A) Organization.
(B) Stakeholder.
(C) end game.
(D) Goal.
(E) Process.
Question 62.
Comprehensive Exam The Legal Environment of Healthcare
Administration - Healthcare Regulations.
Under _____ you have the right to examine your medical
records.
(A) HIPAA .
(B) Balanced Budget ACT (BBA)
(C) USA Patriot Act.

Question 63.
HS* 599 Health Services Administration Capstone
Administration Healthcare Law and Regulation
The Health Information Technology for Economic and Clinical
Health (HITECH) Act provides the with the authority to write
regulations and guidance to support development of a
nationwide health information technology infrastructure.
(A) U.S. Department of State.
(B) U.S. Department of Health and Human Services.
(C) U.S. Department of Education.
(D) U U.S. Department of Defense.
Question 64.
Administration - Healthcare Legislation
The Patient Protection and Affordable Care Act requires
employers with more than employees to automatically enroll
employees Into health Insurance plans offered by the employer.
Employees may opt out of coverage.
(A) 100.
(B) 50.
(C) 200.
(D) 1000.
(E) 10.
Question 65.

Administration - Healthcare Law and Regulation
_______ provides protections for personal health information
and gives patients a variety of rights.
(A) ACA.
(B) FDA.
(C) HIPAA.
(D) CMS.
Question 66.
Administration - Healthcare Policy
Leading in the 21st century requires robust new healthcare
policies, innovation and adaptation to the environment.
Consideration of innovation in healthcare settings must be
reconciled with limitations imposed by federal and state laws.
(A) Legal.
(B) Financial.
(C) Auditing.
(D) Logistical.
Question 67.
Administration Healthcare Policy.
The Affordable Care Act represents change that will challenge
both public and private insurance programs to meet these stated
goals.
(A) an economic structure.
(B) a legal structural.
(C) a system structure.

(D) CI an ethical structure.
Question 68.
Administration - Healthcare Policy
Market forces and policies in the healthcare delivery system
continue to evolve, as do and regulatory changes resulting from
health reform legislation.
(A) Legal.
(B) Social.
(C) Economic.
(D) Security.
Question 61.
Administration - Public Health
State and local partners help strengthen public health
preparedness.
(A) Marketing.
(B) Cultural.
(C) Financial.
(D) Legal.
Question 70.
Administration Pubh< Health

State and local partners help strengthen public health
preparedness.
(A) Marketing.
(B) Cultural.
(C) Financial.
(D) Legal.
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