https://eauditor.app/2024/09/12/management-by-walking-around-mbwa/ Management by Walking Around (MBWA) Management by Walking Around (MBWA) is a leadership approach where managers or supervisors regularly walk through the workplace to engage with employees, observe operations, and identify any issues in real-time. When integrated with a tool like eAuditor Audits & Inspections, MBWA can be more structured, data-driven, and impactful. eAuditor Audits & Inspections allows managers to document their observations, capture real-time feedback, and track progress systematically.Management by Walking Around (MBWA) Here’s how you can use eAuditor Audits & Inspections to enhance MBWA: 1. Create a Standardized Management by Walking Around MBWA Checklist With eAuditor Audits & Inspections, you can create custom MBWA templates for managers to use while walking around. This ensures consistency in observations and reporting. Key items to include in an Management by Walking Around MBWA checklist could be: Employee engagement: Are employees focused, motivated, or experiencing issues? Workplace conditions: Are workstations clean, organized, and safe? Operational efficiency: Do employees follow processes correctly? Is there any bottleneck? Safety and Compliance: Are employees following safety protocols and wearing proper gear? Customer interactions: Are frontline employees providing good customer service? 2. Capture Real-Time Observations and Feedback As managers move through the workplace, they can use eAuditor Audits & Inspections to: Record observations: For example, identifying equipment that requires maintenance or spotting areas where workflow can be improved. Capture photos: Attach photos to specific checklist items to document any issues or highlight areas of excellence. Log feedback from employees: eAuditor Audits & Inspections’s forms can capture comments from employees on the spot, so you can gather real-time insights into their challenges or suggestions. 3. Monitor Employee Performance and Well-being MBWA is not just about inspecting processes but also engaging with employees. With eAuditor Audits & Inspections: Create questions that prompt the manager to ask employees about their workload, morale, or challenges. Document interactions and identify recurring themes that need addressing (e.g., understaffing, poor equipment, or training needs).

1. Management by Walking
Around (MBWA)
Management by Walking Around (MBWA) is a leadership approach where
managers regularly walk through the workplace to engage with employees,
observe operations, and identify issues in real-time. When integrated with
eAuditor Audits & Inspections, MBWA becomes more structured, data-driven,
and impactful, allowing managers to document observations, capture feedback,
and track progress systematically.

2. Building Your MBWA
Foundation
Standardized Checklists
Create custom MBWA templates
ensuring consistency in
observations and reporting across
all management walks.
Recurring Inspections
Schedule MBWA audits at specific
intervals—daily, weekly, or
monthly—based on organizational
needs.
Focused Observations
Monitor employee engagement, workplace conditions, operational
efficiency, safety compliance, and customer interactions.

3. Key Areas to Monitor During
MBWA
People & Culture
• Employee engagement and
motivation levels
• Workload balance and morale
• Real-time feedback and
suggestions
• Training needs identification
Operations & Safety
• Process adherence and efficiency
• Workplace organization and
cleanliness
• Safety protocols and PPE
compliance
• Equipment condition and
maintenance needs

4. Capturing Real-Time Insights
01
Record Observations
Document equipment issues, workflow improvements, and
operational bottlenecks as you encounter them.
02
Capture Visual Evidence
Attach photos to specific checklist items to document issues or
highlight areas of excellence.
03
Log Employee Feedback
Gather real-time insights into challenges and suggestions directly
from employees on the spot.
04
Create Action Items
Assign tasks for follow-up with due dates to ensure timely resolution
of identified issues.

5. From Observation to Action
Identify Issues
Spot problems during workplace walks using structured checklists.
Assign Tasks
Delegate resolution to relevant teams with clear deadlines.
Track Progress
Monitor completion via real-time dashboard updates.
Verify Resolution
Ensure issues are resolved and improvements sustained.

6. Sample MBWA Checklist Components
1
Employee Interaction
• Are employees engaged and
motivated?
• Any immediate concerns or
challenges?
• Suggestions for process
improvements?
2
Operational Observations
• Are correct procedures being
followed?
• Any workflow inefficiencies
detected?
3
Workplace Safety
• Safety measures and PPE
compliance?
• Potential hazards requiring
attention?
4
Customer Experience
• Timely and friendly service delivery?
• Customer complaints or feedback?
5
General Observations
• Equipment malfunctions or maintenance needs?
• Additional training or resources required?

7. Driving Continuous Improvement
Generate Actionable Insights
eAuditor Audits & Inspections compiles MBWA data into instant reports that summarize
observations, photos, and feedback. The dashboard enables management to identify
trends, recurring issues, and operational bottlenecks across departments.
Real-time notifications alert relevant personnel when issues are flagged, improving cross-
functional communication and enabling immediate response to safety hazards or
operational concerns.
Historical Data Analysis
Review trends in employee feedback and
operational issues over time to identify
patterns.
Department Comparisons
Spot recurring problems in specific areas
that need targeted interventions.
Impact Measurement
Track how MBWA affects employee
morale, productivity, and operational
efficiency.

8. Transform MBWA with eAuditor
Structured Approach
Move from informal walks to systematic,
data-driven leadership engagement.
Actionable Results
Convert observations into tracked tasks
with accountability and follow-through.
Continuous Growth
Foster open communication and drive
ongoing improvements across your
organization.
By leveraging eAuditor Audits & Inspections, Management by Walking Around becomes more structured and actionable, making it easy for
managers to engage in continuous improvement and proactive leadership.