Management by Walking Around (MBWA) involves senior managers interacting with employees by visiting work areas. It started in the 1970s at Hewlett Packard and was popularized in Tom Peters' book "In Search of Excellence". While technology poses new challenges, MBWA remains relevant if done sincerely such as making visits routine, not bringing entourages, asking for suggestions, and following up.

1. Management by Walking Around
MBWA
 By: Erin Hamilton

4. What is MBWA?
Where did it start?
How did it get popularized?
Is it still relevant?

5. What is MBWA?
 The practice of senior managers interacting with the workforce by visiting the
shop floor or offices where the general staff work. (1)

6. Where did it start?
 Hewlett Packard – 1970s (1)
 Dave Packard and General Electric (5)

7. Hewlett Packard model - MBWA

8. How did it get popularized?
 In the Search of Excellence: Lessons From America’s Best Run Companies (1)
 By Tom Peters and Robert Waterman
 “The technology of the obvious” (4), (5)
 Customers, Innovation, People (4)

9. Is it still relevant?
 Global Drucker Forum in Vienna (5)

11. Challenges
 Insincerity
 Hospital studies (5)
 Technology (5)
 Email etiquette
 Distance
 FFMA (5)

12. Tips
 1) Make MBWA part of your routine (2)
 2) Don’t bring an entourage (2)
 3) Visit everybody (2)
 4) Ask for suggestions, and recognize good ideas (2)
 5) Follow up with answers (2)
 6) Don’t criticize (2)

13. CONCLUSION

15.  1) Capstone (2013). Capstone Reference : Capstone Encyclopaedia of Business : The Most Up-
To-Date and Accessible Guide to Business Ever (1). Somerset, GB: Capstone. Retrieved from
http://www.ebrary.com.library.ggu.edu
 2) Fisher, A. (2012, August 23). Management by walking around: 6 tips to make it work.
Retrieved from http://fortune.com/2012/08/23/management-by-walking-around-6-tips-to-
make-it-work/
 3) McKendrick, J. (2011, November 23). How Steve Jobs earned his MBWA degree (Management
By Walking Around). Retrieved from http://www.zdnet.com/article/how-steve-jobs-earned-
his-mbwa-degree-management-by-walking-around/
 4) Peters, T., & Austin, N. (1985). MBWA (managing by walking around). California
Management Review, 28(1), 9. Retrieved from
http://search.proquest.com.library.ggu.edu/docview/216140620?accountid=25283
 5) Wartzman, R. (2015, December 18). These four letters could make you the
best...boss...ever. Retrieved from http://fortune.com/2015/12/18/tom-peters-the-four-
letter-word-every-modern-manager-needs-to-know-mbwa/