Don’t just fix the problems; fix the process (treat the disease, not just the symptoms). Don’t just fix the process; fix the business (treat the patient, not just the disease). Not being “sick” or in pain doesn’t mean you are healthy or will stay healthy without a wellness plan. The same thing applies to our business processes and we need to have a “wellness plan” that monitors our processes to maintain a healthy business.

1. A Health & Wellness Model for Enterprise Process Management Brett Champlin President, ABPMP Association of Business Process Management Professionals www.abpm.org © Copyright, Brett Champlin, 2004-2007

9. Business Process Architecture Brainstorm BPM Conference, Chicago, April 10, 2007 Source: Paul Harmon, BP Trends

12. Relationship Mapping Brainstorm BPM Conference, Chicago, April 10, 2007 GOVERNMENT VENDORS (SUPPLIERS) MARKETS (CUSTOMERS) <YOUR BUSINESS> COMPETITORS CHANNELS (SALES & DISTRIBUTION) COMMUNITY

14. Generic Process Maturity Model Brainstorm BPM Conference, Chicago, April 10, 2007 Integrated (6) Coordinated Process Initial (1) ad hoc Process Repeatable (2) Stable Process Defined (3) Standard Process Managed (4) Measured Process Optimized (5) Effective Process Process Control Process Measurement Process Definition Basic Management Control Process Integration Consistent Execution Controlled Environment Quality and Productivity Improvement Continuing Improvement Chaotic Cooperative Optimization A Health Assessment Tool

16. Traditional – Involvement Brainstorm BPM Conference, Chicago, April 10, 2007 Styles of Work Management, Dan Madison, “ Process Mapping, Process Improvement, and Process Management” Manager Supervisor Worker Manager Supervisor Teams and task force President Accounting Marketing Customer Service Manufacturing President Accounting Marketing Customer Service Manufacturing

17. Process Management – Cross-Functional Management Brainstorm BPM Conference, Chicago, April 10, 2007 Styles of Work Management, Dan Madison, “ Process Mapping, Process Improvement, and Process Management” President Accounting Marketing Customer Service Manufacturing President Accounting Marketing Customer Service Manufacturing = Improved Processes = Improved Processes

18. Matrix – Process Focused (f-type) Brainstorm BPM Conference, Chicago, April 10, 2007 Styles of Work Management, Dan Madison, “ Process Mapping, Process Improvement, and Process Management” Process Consultant Process Consultant Process Consultant Accounting Marketing Customer Service Manufacturing Process Owner Process Owner Process Owner CEO Or COO President Accounting Marketing Customer Service Manufacturing = Improved Processes overseen by Process Consultants = Improved Processes overseen by Process Owners

19. Work Management and Effectiveness Brainstorm BPM Conference, Chicago, April 10, 2007 Traditional Involvement Process Cross- Functional Matrix F-Type World Class Extremely Wasteful Total organizational effectiveness and efficiency scale Styles of Work Management, Dan Madison, “ Process Mapping, Process Improvement, and Process Management”

20. Process Management Plan Brainstorm BPM Conference, Chicago, April 10, 2007 Continuously Improving Process Predictable Process Disciplined Procedures Consistent Process Optimized Process (5) Managed Process (4) Defined Process (3) Repeatable Process (2) Initial State (1) Integrated Process (6) Cooperative Process Need Quality Management Program Need Management Regulation Ignored (1) Manage/ Plan (5) Participate/ Control (4) Support/ Direct (3) Recognize/ Organize (2) Lead/ Collaborate (6) Need Enterprise Integration Process Management Maturity Process Maturity

22. Health Assessment Brainstorm BPM Conference, Chicago, April 10, 2007 Process Assessment Initial (1) ad hoc Process Repeatable (2) Stable Process Defined (3) Standard Process Managed (4) Measured Process Optimized (5) Effective Process Integrated (6) Coordinated Process Wellness Evaluation Life Threatening Seriously ill Stable but ill Basically Healthy Robust and Active Excellent Long Term Health Immediate Treatment Stabilize, Treat life critical symptoms Aggressively treat symptoms and disease(s) Holistically treat disease(s), evaluate etiology Prescribe health improvement plan Prescribe health maintenance plan Monitor and maintain healthy behaviors

24. Business Process Strategy Map Brainstorm BPM Conference, Chicago, April 10, 2007 Business Strategy Mergers, Acquisitions, Core/Context, Divestiture, Joint Venture Business Portfolio Mgt Enhance/Retain, Outsource, In-source, Co-source White Label, Aggregate, Orchestrate Business Processes (Supply Chain, Value Chain, Product Design, Marketing) Business Process Management Metrics, KPIs, Change Management, Collaboration Business Process Management System Process execution lifecycle Process design lifecycle Discover Design Deploy Execute Operate Interact Analyze Optimize Web Services & EAI Integration Source: Howard Smith, CSC & BPMI

27. Process Improvement Plan Brainstorm BPM Conference, Chicago, April 10, 2007 ASSESSMENT PRESCRIPTION GOAL Well Controlled Process - Level 4 or better Process Refinement - Level 5 Process Integration - Level 6 Initial (1) ad hoc Process Repeatable (2) Stable Process Defined (3) Standard Process Managed (4) Measured Process Optimized (5) Effective Process Integrated (6) Coordinated Process Radical Reengineering Reengineering/ Redesign Process Improvement (Six Sigma) Process Redesign Analyze Systems Dynamics Manage Relationships Obliterate and Innovate - Level 4 or better Leverage What Works - Level 4 or better Strengthen and Nurture Relationships

30. A Health & Wellness Model for Enterprise Process Management Brett Champlin, CCP, CDMP [email_address] Association of Business Process Management Professionals www.abpm.org © Copyright, Brett Champlin, 2004-2007