Organizations face challenges reducing IT costs while maintaining business needs. SunGard's managed IT services solution provides application management, hosting, and professional services to help customers reduce IT operating costs by 20-30% while improving service. By outsourcing operations to SunGard, customers can focus on strategic initiatives using SunGard's expertise in financial systems and global delivery model.
Awareness session for service managementMamdouh Sakr
ماذا تعرف عن مفاهيم ادارة الخدمة
كيف تعرف ماهية الطرق المثلى في تقديمة الخدمات
ما هي الخدمة ولماذا نستخدم ITIL في تحسين عمليات ادارة الخدمات
أسئلة كثيرة سنعرفها مع دورة ITIL Foundation وهذا رابط عن المفاهيم الاساسية لمفهوم تحسن مستوى الخدمات المقدمة
كل هذا واكثر مع صديقكم ممدوح صقر #Mamdouh_Sakr على #To_Wisdom_Together
GOIP Global is an ISO-certified company providing end-to-end IT solutions since 1994 including system integration, networking, software development, and IT services. They have over 100 employees with expertise across various technologies. GOIP offers customized solutions for clients in areas like systems integration, web and software development, networking, security, and IT support. Their goal is to help clients focus on their core business by providing managed IT services and solutions.
IT Application Decommissioning - Application Retirement ServicesAvenDATA
Whether ERP or CRM systems, unstructured data or files you have, we will build an archiving system for you that will free you from your legacy systems at the same time fulfilling legal requirements. Benefit from our many years‘ experience in the market, which is reflected in the hundreds of our archiving projects worldwide.
Due to our specialisation in system archiving, system decommissioning and carve-out, we are significantly more efficient, cost-effective, functional and faster than you could ever imagine.
Why AvenDATA?
For many years we have specialized in archiving legacy systems in applications decommissioning. As a result, we have successfully implemented our software in the hundreds of companies from a wide range of industries worldwide. Our experience portfolio includes more than 250 systems from various manufacturers. Benefit from our long experience. Our archiving solution can manage 250+ systems and up to 100+ TB.
We are specialized in archiving legacy systems within applications decommissioning. In doing so, we have successfully implemented with hundreds of companies from a wide range of industries worldwide. Our portfolio includes experience with more than 250 systems from various manufacturers. Benefit from our years of experience. The AvenDATA Group operates worldwide with headquarters in Berlin and additional offices in Budapest, Mumbai and New York.
The Business Case for Hosting JD Edwards in the CloudNERUG
This presentation will cover in detail the business case for hosting JD Edwards in the cloud. Hear from industry expert, John Bassett, CTO at GSI, Inc. During the presentation, John will address the following topics, comparing hosting to a more traditional in-house approach:
- Total cost of ownership (TCO)
- IT staffing and support costs
- Licensing costs
- Cost Predictability
- Security and compliance
- Scalability, performance and reliability
- Business continuity and redundancy
- System deployment
- System management, ongoing maintenance and upgrades
- Market adaptability, agility and innovation
PharmaCODE - Customer Relationship Management (CRM)software solution for pharmaceutical representative companies.
PharmaCODE can help boost your business.
Des serveurs créés pour vos usages specifiques, vous en avez reve HP l'a fait.Microsoft Décideurs IT
Session HP: Maximisez vos performances et votre réactivité avec les dernières générations de support et ne craignez plus de faire un cauchemard sur la fin de support Windows 2003, HP vous accompagne dans ces transformations.
This document discusses DevOps, which breaks down the wall between development and operations teams to promote more collaboration and automation. It emphasizes efficiency, predictability, reproducibility, and maintainability. The document outlines different maturity levels for DevOps processes from manual to optimized. It provides examples of building out deployment pipelines and infrastructure as code. Testing, data management, and automated orchestration are also highlighted as important DevOps practices to deploy applications and rollback changes smoothly. The overall message is that DevOps requires collaboration between development, operations, security, and other teams.
Awareness session for service managementMamdouh Sakr
ماذا تعرف عن مفاهيم ادارة الخدمة
كيف تعرف ماهية الطرق المثلى في تقديمة الخدمات
ما هي الخدمة ولماذا نستخدم ITIL في تحسين عمليات ادارة الخدمات
أسئلة كثيرة سنعرفها مع دورة ITIL Foundation وهذا رابط عن المفاهيم الاساسية لمفهوم تحسن مستوى الخدمات المقدمة
كل هذا واكثر مع صديقكم ممدوح صقر #Mamdouh_Sakr على #To_Wisdom_Together
GOIP Global is an ISO-certified company providing end-to-end IT solutions since 1994 including system integration, networking, software development, and IT services. They have over 100 employees with expertise across various technologies. GOIP offers customized solutions for clients in areas like systems integration, web and software development, networking, security, and IT support. Their goal is to help clients focus on their core business by providing managed IT services and solutions.
IT Application Decommissioning - Application Retirement ServicesAvenDATA
Whether ERP or CRM systems, unstructured data or files you have, we will build an archiving system for you that will free you from your legacy systems at the same time fulfilling legal requirements. Benefit from our many years‘ experience in the market, which is reflected in the hundreds of our archiving projects worldwide.
Due to our specialisation in system archiving, system decommissioning and carve-out, we are significantly more efficient, cost-effective, functional and faster than you could ever imagine.
Why AvenDATA?
For many years we have specialized in archiving legacy systems in applications decommissioning. As a result, we have successfully implemented our software in the hundreds of companies from a wide range of industries worldwide. Our experience portfolio includes more than 250 systems from various manufacturers. Benefit from our long experience. Our archiving solution can manage 250+ systems and up to 100+ TB.
We are specialized in archiving legacy systems within applications decommissioning. In doing so, we have successfully implemented with hundreds of companies from a wide range of industries worldwide. Our portfolio includes experience with more than 250 systems from various manufacturers. Benefit from our years of experience. The AvenDATA Group operates worldwide with headquarters in Berlin and additional offices in Budapest, Mumbai and New York.
The Business Case for Hosting JD Edwards in the CloudNERUG
This presentation will cover in detail the business case for hosting JD Edwards in the cloud. Hear from industry expert, John Bassett, CTO at GSI, Inc. During the presentation, John will address the following topics, comparing hosting to a more traditional in-house approach:
- Total cost of ownership (TCO)
- IT staffing and support costs
- Licensing costs
- Cost Predictability
- Security and compliance
- Scalability, performance and reliability
- Business continuity and redundancy
- System deployment
- System management, ongoing maintenance and upgrades
- Market adaptability, agility and innovation
PharmaCODE - Customer Relationship Management (CRM)software solution for pharmaceutical representative companies.
PharmaCODE can help boost your business.
Des serveurs créés pour vos usages specifiques, vous en avez reve HP l'a fait.Microsoft Décideurs IT
Session HP: Maximisez vos performances et votre réactivité avec les dernières générations de support et ne craignez plus de faire un cauchemard sur la fin de support Windows 2003, HP vous accompagne dans ces transformations.
This document discusses DevOps, which breaks down the wall between development and operations teams to promote more collaboration and automation. It emphasizes efficiency, predictability, reproducibility, and maintainability. The document outlines different maturity levels for DevOps processes from manual to optimized. It provides examples of building out deployment pipelines and infrastructure as code. Testing, data management, and automated orchestration are also highlighted as important DevOps practices to deploy applications and rollback changes smoothly. The overall message is that DevOps requires collaboration between development, operations, security, and other teams.
Marlabs Infrastructure Services practice partners with enterprises enabling them to maximize their IT investments and focus their activities on initiatives that drive business innovation. Leveraging our enterprise class data centers, deep technical capabilities, comprehensive tool sets, operational best practices, and security standards we manage the day to day operations of running our clients IT environment at peak performance without compromising the confidentiality, availability and integrity of data entrusted by them. Our ‘OneConsole’ is a unified service and operations management platform providing a single pane of glass for enterprises to provision, monitor, secure, and govern IT services on premise, Cloud, or both.
Managed Services refers to the practice of using specialized service providers for executing specified operating tasks leading to cost & delivery efficiencies and releasing management bandwidth for mission critical activities.
Telecom, BFSI, IT, ITES, Consumer Products
Companies are moving their JD Edwards applications to the cloud to increase business agility while they are mindful not to compromise on application security or customizations that support their unique business. This presentation provides customer examples of what it is like to move JD Edwards applications to the cloud, including the customer business case, typical questions that should be asked of the business, and the benefits achieved by making the move to the cloud. Learn how delivering JD Edwards applications in the virtual private cloud enables your business to focus internal technology staff on innovative or transformational projects while providing a world-class customer experience and delivering application access to top levels of performance and availability.
Marlabs Capabilities Overview: Application Maintenance Support Services Marlabs
Marlabs provided application support services for a large US chemical company by establishing an offshore Global Service Desk center. This centralized the client's fragmented IT support and reduced operational expenses. Marlabs conducted knowledge transfer and transitioned the client's support to the new center. They provided a mix of dedicated and shared resources using a managed services model to consistently support the client's SAP modules according to SLAs. Marlabs also implemented a monitoring system to track support activities and provide reporting dashboards.
JD Edwards in the Cloud - Flipbook: What are your peers doing? ManageForce
What’s Inside:
Get the facts in 15 minutes. Use the planning information to get started.
Benchmark
Learn what your peers are doing (OAUG survey)
57% are using cloud service, and the number is growing.
Triggers
Explore cloud adoption scenarios
Survey: The impetus is coming from IT, and 35% are seeing unexpected benefits.
Options
Navigate cloud adoption options
Everything "as-a-service" explained, along with private/hybrid/public options--independent of provider bias.
Plan
Orchestrate your move considering the whole stack
No two organizations are handling their infrastructure the same way, and complex variables are at play. Explore windows of opportunity for incremental progress and cross-organization drivers.
Resources
Define Point B and determine next steps
In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.
These slides - based on the webinar featuring Dennis Drogseth, VP of research at EMA - provide insights into this research, with some dramatic, and telling revelations.
Rakesh Lakhani has over 14 years of experience as a senior IT professional. He currently works as the Technical Lead at Gujarat Adani Institute of Medical Science, where he manages the institution's IT infrastructure, including servers, networks, and applications. He is seeking new challenges as a senior manager with a reputable organization.
This document provides an overview of various case studies of HCL Life Sciences providing IT solutions to clients in the healthcare and life sciences industries. It includes summaries of projects involving back office solutions, pharmacovigilance, clinical data management, manufacturing, and more. Specific case studies provide details about clients, their needs, challenges faced, and benefits delivered through solutions implemented by HCL.
This document provides an overview of PTC's Service Lifecycle Management (SLM) strategy and portfolio. It discusses how PTC SLM solutions can help organizations transform their service business by improving profitability, increasing revenue, and growing customer value. The document outlines challenges currently faced by service leaders and how PTC SLM addresses these challenges through specialized solutions that are product-smart and service-smart. It also provides examples of how specific PTC solutions have helped organizations like Trane and GE Aviation improve their service operations.
Marlabs Capabilities Overview: Energy and UtilitiesMarlabs
Our solutions help customers improve reliability, efficiency and return on assets, and better engage customers. We also support our customers with real-time analytics to take control of grid data and implementation of enterprise applications. Marlabs’ solutions enable utilities to modernize their technology assets to support new business models while reducing cost. We can help with Advanced Metering Infrastructure (AMI) and its integration with distribution automation, building newer customer information systems, consumer portals, and meter data management. Marlabs provides end-to-end support throughout the ongoing transformation. We enable seamless integration of newer systems with legacy systems, supported by cyber-security solutions.
Norland provides a range of ICT support services including data center operations, data center fit-out, insights, infrastructure lifecycle management, and physical layer deployment. They take a holistic approach considering related infrastructure like mechanical, electrical, and facilities maintenance. Key benefits of Norland's services include single point of contact, reduced costs and management overhead, improved delivery times, and reduced risk. Their experience across critical environments provides customers with peace of mind and quality ICT support.
Marlabs Service Offerings include Application Development & Maintenance, Microsoft service offerings, Java development platform, Enterprise Application Services, Enterprise Transformation, Legacy Migration and SOA Capabilities, DW, Business Intelligence & Analytics, Enterprise Social Network Services, mobile, UI/UX – Usability Engineering, Digital Asset Management (DAM), SAP Solutions/Services, Salesforce.com, Testing Services, Infrastructure Services, and Cyber Threat Management Service
Marlabs Capabilities: Healthcare and Life SciencesMarlabs
Marlabs can enhance the clinical and administrative systems of customers to deliver more connected and integrated healthcare solutions. Our healthcare solutions help customers meet the demands of a new economic and regulatory paradigm. Marlabs partners with life sciences organizations on advanced technology engagements as well as on strategic sourcing. Our experience in the new digital technologies like Social, Mobile, Analytics and Cloud help us tailor innovative solutions for our clients.
The document describes a solution for automated production and downtime reporting. It provides accurate, reliable, and cost-effective reporting of a company's production performance across any number of machines and locations. The solution includes installation, commissioning, training and ongoing support services. It aims to help businesses improve productivity through comprehensive reporting and analysis tools accessible anywhere through a secure web-based system.
Marlabs helps companies adopt digital transformation using Digital360 - a comprehensive digital framework comprising of Digital Product Engineering, Digital Automation, Enterprise Analytics, Cloud, Digital Security and Digital User Experience; delivering a next-generation Digital Customer Experience.
Marlabs’ digital life-cycle model delivers rapid innovation using prototyping, co-creation, concept-to-completion and rapid deployment.
Marlabs’ innovation labs, “marlabs .next” incubates cutting-edge technologies like Intent-Intelligence, AI, IoT, IoP, Blockchain and Hyper-Personalization.
Plural Technology provides PLM consulting and implementation services. They have over 150 personnel with experience implementing Windchill, ARAS, and Agile PLM solutions. Plural works with partners to deliver PLM projects using proven methodologies while maintaining high quality and communication standards.
Our airlines solutions and services such as supply chain management, e-commerce testing, passenger handling, inflight catering, airport handling, and cargo handling can be tailored to suit specific needs of network, regional and low cost airlines, and are scalable in scope and performance in tune with business growth.
3 Reasons Why Manufacturing Companies are Moving to Dynamics 365FONandita Nityanandam
In today's competitive landscape where manufacturers need to seamlessly connect devices, departments, and people across geographical boundaries, Dynamics 365, with new-age collaboration, productivity, and intelligence features, allows them to streamline every aspect of their manufacturing business while constantly enhancing employee productivity and customer satisfaction. Go through this presentation to know the top reasons for moving to Dynamics 365FO.
Sandeep Kumar is a senior IT professional with over 9 years of experience in roles such as project management, IT operations, governance, and customer relationship management. He is currently the Head of IT and Operations at Softbrain Computech Technologies, where he is responsible for IT strategy, infrastructure management, security, and customer support. Previously he held IT leadership roles at HCL Infinet and other companies. He has expertise in managing projects, IT service delivery, and vendor relationships.
Des serveurs créés pour vos usages specifiques, vous en avez reve HP l'a fait.Microsoft Technet France
Session HP: Maximisez vos performances et votre réactivité avec les dernières générations de support et ne craignez plus de faire un cauchemard sur la fin de support Windows 2003, HP vous accompagne dans ces transformations.
Marlabs Infrastructure Services practice partners with enterprises enabling them to maximize their IT investments and focus their activities on initiatives that drive business innovation. Leveraging our enterprise class data centers, deep technical capabilities, comprehensive tool sets, operational best practices, and security standards we manage the day to day operations of running our clients IT environment at peak performance without compromising the confidentiality, availability and integrity of data entrusted by them. Our ‘OneConsole’ is a unified service and operations management platform providing a single pane of glass for enterprises to provision, monitor, secure, and govern IT services on premise, Cloud, or both.
Managed Services refers to the practice of using specialized service providers for executing specified operating tasks leading to cost & delivery efficiencies and releasing management bandwidth for mission critical activities.
Telecom, BFSI, IT, ITES, Consumer Products
Companies are moving their JD Edwards applications to the cloud to increase business agility while they are mindful not to compromise on application security or customizations that support their unique business. This presentation provides customer examples of what it is like to move JD Edwards applications to the cloud, including the customer business case, typical questions that should be asked of the business, and the benefits achieved by making the move to the cloud. Learn how delivering JD Edwards applications in the virtual private cloud enables your business to focus internal technology staff on innovative or transformational projects while providing a world-class customer experience and delivering application access to top levels of performance and availability.
Marlabs Capabilities Overview: Application Maintenance Support Services Marlabs
Marlabs provided application support services for a large US chemical company by establishing an offshore Global Service Desk center. This centralized the client's fragmented IT support and reduced operational expenses. Marlabs conducted knowledge transfer and transitioned the client's support to the new center. They provided a mix of dedicated and shared resources using a managed services model to consistently support the client's SAP modules according to SLAs. Marlabs also implemented a monitoring system to track support activities and provide reporting dashboards.
JD Edwards in the Cloud - Flipbook: What are your peers doing? ManageForce
What’s Inside:
Get the facts in 15 minutes. Use the planning information to get started.
Benchmark
Learn what your peers are doing (OAUG survey)
57% are using cloud service, and the number is growing.
Triggers
Explore cloud adoption scenarios
Survey: The impetus is coming from IT, and 35% are seeing unexpected benefits.
Options
Navigate cloud adoption options
Everything "as-a-service" explained, along with private/hybrid/public options--independent of provider bias.
Plan
Orchestrate your move considering the whole stack
No two organizations are handling their infrastructure the same way, and complex variables are at play. Explore windows of opportunity for incremental progress and cross-organization drivers.
Resources
Define Point B and determine next steps
In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.
These slides - based on the webinar featuring Dennis Drogseth, VP of research at EMA - provide insights into this research, with some dramatic, and telling revelations.
Rakesh Lakhani has over 14 years of experience as a senior IT professional. He currently works as the Technical Lead at Gujarat Adani Institute of Medical Science, where he manages the institution's IT infrastructure, including servers, networks, and applications. He is seeking new challenges as a senior manager with a reputable organization.
This document provides an overview of various case studies of HCL Life Sciences providing IT solutions to clients in the healthcare and life sciences industries. It includes summaries of projects involving back office solutions, pharmacovigilance, clinical data management, manufacturing, and more. Specific case studies provide details about clients, their needs, challenges faced, and benefits delivered through solutions implemented by HCL.
This document provides an overview of PTC's Service Lifecycle Management (SLM) strategy and portfolio. It discusses how PTC SLM solutions can help organizations transform their service business by improving profitability, increasing revenue, and growing customer value. The document outlines challenges currently faced by service leaders and how PTC SLM addresses these challenges through specialized solutions that are product-smart and service-smart. It also provides examples of how specific PTC solutions have helped organizations like Trane and GE Aviation improve their service operations.
Marlabs Capabilities Overview: Energy and UtilitiesMarlabs
Our solutions help customers improve reliability, efficiency and return on assets, and better engage customers. We also support our customers with real-time analytics to take control of grid data and implementation of enterprise applications. Marlabs’ solutions enable utilities to modernize their technology assets to support new business models while reducing cost. We can help with Advanced Metering Infrastructure (AMI) and its integration with distribution automation, building newer customer information systems, consumer portals, and meter data management. Marlabs provides end-to-end support throughout the ongoing transformation. We enable seamless integration of newer systems with legacy systems, supported by cyber-security solutions.
Norland provides a range of ICT support services including data center operations, data center fit-out, insights, infrastructure lifecycle management, and physical layer deployment. They take a holistic approach considering related infrastructure like mechanical, electrical, and facilities maintenance. Key benefits of Norland's services include single point of contact, reduced costs and management overhead, improved delivery times, and reduced risk. Their experience across critical environments provides customers with peace of mind and quality ICT support.
Marlabs Service Offerings include Application Development & Maintenance, Microsoft service offerings, Java development platform, Enterprise Application Services, Enterprise Transformation, Legacy Migration and SOA Capabilities, DW, Business Intelligence & Analytics, Enterprise Social Network Services, mobile, UI/UX – Usability Engineering, Digital Asset Management (DAM), SAP Solutions/Services, Salesforce.com, Testing Services, Infrastructure Services, and Cyber Threat Management Service
Marlabs Capabilities: Healthcare and Life SciencesMarlabs
Marlabs can enhance the clinical and administrative systems of customers to deliver more connected and integrated healthcare solutions. Our healthcare solutions help customers meet the demands of a new economic and regulatory paradigm. Marlabs partners with life sciences organizations on advanced technology engagements as well as on strategic sourcing. Our experience in the new digital technologies like Social, Mobile, Analytics and Cloud help us tailor innovative solutions for our clients.
The document describes a solution for automated production and downtime reporting. It provides accurate, reliable, and cost-effective reporting of a company's production performance across any number of machines and locations. The solution includes installation, commissioning, training and ongoing support services. It aims to help businesses improve productivity through comprehensive reporting and analysis tools accessible anywhere through a secure web-based system.
Marlabs helps companies adopt digital transformation using Digital360 - a comprehensive digital framework comprising of Digital Product Engineering, Digital Automation, Enterprise Analytics, Cloud, Digital Security and Digital User Experience; delivering a next-generation Digital Customer Experience.
Marlabs’ digital life-cycle model delivers rapid innovation using prototyping, co-creation, concept-to-completion and rapid deployment.
Marlabs’ innovation labs, “marlabs .next” incubates cutting-edge technologies like Intent-Intelligence, AI, IoT, IoP, Blockchain and Hyper-Personalization.
Plural Technology provides PLM consulting and implementation services. They have over 150 personnel with experience implementing Windchill, ARAS, and Agile PLM solutions. Plural works with partners to deliver PLM projects using proven methodologies while maintaining high quality and communication standards.
Our airlines solutions and services such as supply chain management, e-commerce testing, passenger handling, inflight catering, airport handling, and cargo handling can be tailored to suit specific needs of network, regional and low cost airlines, and are scalable in scope and performance in tune with business growth.
3 Reasons Why Manufacturing Companies are Moving to Dynamics 365FONandita Nityanandam
In today's competitive landscape where manufacturers need to seamlessly connect devices, departments, and people across geographical boundaries, Dynamics 365, with new-age collaboration, productivity, and intelligence features, allows them to streamline every aspect of their manufacturing business while constantly enhancing employee productivity and customer satisfaction. Go through this presentation to know the top reasons for moving to Dynamics 365FO.
Sandeep Kumar is a senior IT professional with over 9 years of experience in roles such as project management, IT operations, governance, and customer relationship management. He is currently the Head of IT and Operations at Softbrain Computech Technologies, where he is responsible for IT strategy, infrastructure management, security, and customer support. Previously he held IT leadership roles at HCL Infinet and other companies. He has expertise in managing projects, IT service delivery, and vendor relationships.
Des serveurs créés pour vos usages specifiques, vous en avez reve HP l'a fait.Microsoft Technet France
Session HP: Maximisez vos performances et votre réactivité avec les dernières générations de support et ne craignez plus de faire un cauchemard sur la fin de support Windows 2003, HP vous accompagne dans ces transformations.
ServiceNow® IT Service Management (ITSM) provides a modern service management solution in the cloud. ServiceNow’s system of action allows you to consolidate tools, transform the way you deliver services, and improve the customer experience.
The document provides an overview of ServiceNow ITSM and Jade Global's services to implement and manage ServiceNow platforms. ServiceNow enables enterprises to transform to service-centric operations through features like automated workflows, visibility, custom applications, and improved customer experiences. Jade Global offers advisory, implementation, management, and delivery expertise for ServiceNow, including certified specialists, best practices methodologies, and centers of excellence. Their RightStart packages provide rapid 10-12 week implementations of core ServiceNow modules.
Government and Education Webinar: Leveraging SolarWinds to Improve Remote Emp...SolarWinds
In this webinar, our SolarWinds sales engineer discussed how to leverage SolarWinds® to help improve remote employee support at your organization. COVID-19 concerns are changing how organizations run their business and IT operations, dramatically expanding demand for teleworking (work from home) and application access to collaborative systems (like Webex, SharePoint, Teams, etc.). This demand is creating significant challenges for IT operations and has increased the need for IT pros to keep applications, services, and infrastructures up and running—and safe.
During this interactive webinar, attendees learned how to:
Monitor VPN performance with Network Performance Monitor and analyze application traffic with NetFlow Traffic Analyzer
Monitor the performance and utilization of your WAN and VoIP solution with VoIP & Network Quality Manager
Monitor and troubleshoot the application performance of your collaboration systems such as Webex, SharePoint, and Teams with Server & Application Monitor and AppOptics™
Monitor remote end-user experience with Web Performance Monitor
Improve ticketing, asset management, and self-service with Web Help Desk®and SolarWinds Service Desk
Connect quickly and securely and communicate effectively with end users with Dameware® Remote Support
Visualize and analyze key remote support metrics in a dashboard with the Orion® Platform feature, PerfStack™
Technowave is a privately held software consulting and contracting company in Damascus, Syria with over 45 employees. It provides cutting-edge IT solutions such as software development, data centers, networking, security, and more. The company's mission is to deliver comprehensive IT consulting services and help clients adopt new technologies. Its vision is to become a leading provider of high-end enterprise IT solutions through innovative approaches and a commitment to quality and customer satisfaction.
Sanjay Kumar Purohit has over 20 years of experience in IT management roles, including positions as Joint General Manager of IT Operations and Network Lead, with expertise in areas such as ISO 27001 implementation, IT infrastructure management, SAP implementation and operations, and data center and disaster recovery management. He provides strategic direction and oversight for large-scale IT projects and ensures technical strategies align with business goals. His experience includes leadership of teams to deliver projects on time and within budget.
SunGard Availability Services is a leading provider of disaster recovery and business continuity services. It has over 9,000 customers worldwide across many industries. The company has a global infrastructure including over 80 facilities worldwide totaling over 5 million square feet of space. SunGard offers a range of services including recovery services, managed services, consulting services, and business continuity management software.
SunGard Availability Services is a leading provider of disaster recovery and business continuity services. It has over 30 years of experience and 80 facilities worldwide. It provides recovery services, managed services, consulting services, and business continuity management software to over 9,000 customers globally across many industries.
easySERVICE Data Solutions Company CapabilitiesAnisha Gupta
easySERVICE Data Solutions has been in business since May 2011. Since then we have served private sector & financial community in application development, database management, systems administration, enterprise architecture, service desk support, records management and project management solutions. We specialize in filling gaps in IT development to regain control in development and delivery of IT programs.
The last 18+ months have proven to be like no other time in modern history, and it has had a profound effect on the supply chain in the manufacturing industry. This disruption has meant many restless nights worrying about supply chains, workforce agility, capacity planning, resource allocation, and much more for manufacturers. Manufacturers have realized that better planning and preparedness are crucial to adapting to the rapid changes in demand seen in today's current climate.
In this webinar, you will learn how to address these challenges head-on as we discuss how your organization can become more agile and scale to your specific business requirements and how Cloud ERP systems can support better planning and preparedness for what's next.
________________________________________
About The Presenter
Steve Canter - Director of Global Service Delivery
Steve Canter has over 25 years of experience in the information technology industry. Steve has been responsible for delivering solutions to many medium-sized and large companies in a variety of industries as a consultant and project manager. Steve also brings a unique perspective to SmartERP, having spent over ten years as the CIO for a manufacturing and distribution company. During that period, he also helped shape product and customer service strategy at Microsoft and Oracle as a member of several customer advisory boards.
JKT Consulting Ltd is a global SAP Solutions, IT Services and Training company. JKT Consulting has demonstrated experience in providing Consulting, Process Automation, Business Intelligence and Mobile Solutions, Implementation of Enterprise Solutions.
VirtusaPolaris’ Enterprise Information ManagementTalend
VirtusaPolaris provides enterprise information management (EIM) consulting and services through 500+ EIM professionals. Their services include data integration, business intelligence, master data management, and big data support. They help clients leverage data effectively with minimal resources and integrate traditional and next-gen information management infrastructure. VirtusaPolaris offers consulting, technology solutions, and managed services using proven methodologies to deliver scalable and cost-effective EIM solutions.
RouteGet Technologies is a leading business applications vendor in Asia Pacific and the Middle East with over 160 customers and 70 employees. It develops and supports products and services locally to ensure they are relevant to customers' needs. RouteGet provides cloud and software services including Microsoft Dynamics implementation, software development, and mobile app development. It offers full IT solutions and manages customers' IT infrastructure, applications, and business systems. RouteGet aims to understand customers' industries and provide tailored solutions and services.
Partnership to Capture Indonesia ERP Cloud Trend OpportunitiesSutedjo Tjahjadi
Datacomm, Acumatica & Partners Community gathered to discuss how to foster the adoption of Acumatica ERP Cloud applications in Indonesia Market. The market primary concern is security & datacenter location. Datacomm Cloud Business - (cloud.datacomm.co.id) Enterprise - Secure - Local philosophy was shared to address the issue.
The document describes an upcoming seminar on ITIL Foundation Certification. It will provide an overview of IT Service Management and ITIL, including the key concepts and areas of ITIL. Attendees will learn about the ITIL service lifecycle and why organizations implement ITIL. The seminar will also help prepare attendees for the ITIL Foundation Certification exam.
Marlabs Capabilities Overview: Microsoft Dynamics Marlabs
Marlabs has extensive customization and implementation expertise with Dynamics CRM. Our services include Microsoft Dynamics CRM evaluation, implementation, development and migration.
Read how Synoptek has proven to be an excellent partner for companies looking to streamline their IT infrastructure, efficiently manage operations globally and reduce operating costs.
2. Organizations around the globe face an array of critical
issues in today’s business environment. Economic
conditions are requiring significant cost reductions, yet
the IT organization is expected to serve the same or
greater business needs.
Financial institutions must cope with the rapid changes
affecting their organizations and industries and prepare
for the future by strategically transforming business
processes and technology. Market research indicates
that significant portions of IT budgets are being
spent simply to run and operate the business. Given
these conditions, it is more important than ever that
IT leadership strive for continuous improvement and
seek innovative ideas to reduce operational costs while
delivering quality service to the organization.
SunGard’s managed IT services solution provides an
excellent opportunity to reduce IT operating costs
around SunGard products typically, to the tune of
20-30%. Using our domain, technology and product
expertise, we are able to bring continuous quality
improvement and innovation to more closely align our
customers’ business and IT strategies.
3. BUSInESS challEnGES
Industry-leading sungard Financial systems solutions are integral to our customers’
IT environments. our solutions integrate with upstream and downstream applications
to form an IT portfolio that supports complex front, middle and back office business
processes (Figure 1).
FRONT OFFICE MIDDLE OFFICE BACK OFFICE
APP 1 APP 2 APP 1 APP 2 APP 1 APP 2
SunGard Product SunGard Product SunGard Product
APP 3 APP N APP 3 APP N APP 3 APP N
Fig. 1: Complex IT portfolio includes SunGard product solutions and surrounding applications
You may face challenges in maintaining and enhancing their IT portfolio to meet
increasing business needs, including:
• “Keeping the lights on” by providing 24x7 availability of the IT environment
• customizing and changing the configurations of our solutions as well as implementing
enhancements to integration touch points and surrounding IT applications
• Performing end-to-end testing of complex IT environments that span sungard products
and surrounding applications
• Keeping versions of sungard products current through constant upgrading to take
advantage of improved functions and features. some upgrade initiatives can be complex,
time consuming and costly
• Maintaining service levels that align with business needs
• constantly improving operational efficiency and the quality of service provided to
the business
• Making IT costs and service levels more predictable
• Keeping senior leaders and talent focused on strategic IT initiatives
How can we help?
sungard’s managed IT services solution is designed to help you address these challenges
while reducing overall IT service costs. With our structured approach, global delivery
capability, and domain, product and technology expertise, we can help customers
overcome their IT challenges, focus on strategic initiatives, and reduce operational costs
by 20-30% or more.
4. ManaGEd IT SErvIcES SOlUTIOn
our Managed IT services solution includes:
• Full or partial outsourcing of IT portfolios that include sungard’s product solutions,
interfaces and directly integrated application environments
• up-front portfolio assessment to develop an outsourcing roadmap and roI model
• 24x7 application management including maintenance, production support and
continuous improvement
• Full-service hosting and infrastructure management including IT help desk and services
desk for sungard products
• ongoing development and professional services including customization, product
upgrades, custom development and testing
like other strategic IT initiatives, outsourcing programs require up-front roI analysis
and proper transition planning. using our portfolio assessment framework we would
typically consult with you to ensure that the outsourcing initiative is closely aligned with
your overall IT strategy. We would jointly review your current IT challenges and objectives
and assess each in-scope application from the standpoint of business criticality, stability
and complexity to achieve an appropriate outsourcing roadmap that provides the best
benefits to our customers. Depending on your requirements, our customers can engage
us for full or partial outsourcing leveraging all or some of our services (Figure 2).
Managed IT Services (full or partial outsourcing)
Application Management Hosting and IMS (ASP) Development/Professional Services
• 24x7 application maintenance and product • Fully hosted SunGard solutions • Ongoing product customization,
support for SunGard product solutions • IT Help Desk and Services Desk upgrade, SI and testing
and integrated application environment • Custom development of portal
• 24x7x365 remote infastructure
• Custom developed applications management support with ISO 27001 solutions or application(s) directly
and third-party solutions supported security standards integrated with SunGard solutions
• Maintenance includes • ITIL service delivery and support framework • Matured SDLC processes and proven
ongoing enhancements methodology for iterative as well
• Enterprise network, systems, server
• Metrics reporting and dash board as agile projects leveraging global
and storage management
delivery model
• Integrated knowledge management • Metrics reporting and SLAs
• Comprehensive PMO function
• SLA driven service delivery • Regular security and audit controls
Single vendor solution for application and infrastructure management as well as custom development
Leverage SunGard’s deep domain and product expertise, tools and frameworks as well as Global Delivery Model
Drive operational efficiency and improve quality of service while reducing cost
Fig. 2: SunGard’s managed IT services solution
5. Application Management Services
Application management services can provide you with full service support and
maintenance of your IT portfolio. These services include 24x7 production support,
minor and major enhancement, and ongoing application maintenance employing a
service level agreement (slA)-driven model with comprehensive metrics reporting. our
solution covers all aspects of maintenance and support from level 0 through level 3.
Application monitoring and regular health checks are included to ensure availability, as
well as a service desk to handle IT support requests. Application management services
support sungard products and surrounding applications, as well as other third-party
products and custom-developed applications on different technology platforms including
legacy platforms. We utilize our global delivery model and continuous improvement
process methodology to support operational efficiency and quality improvement, while
significantly reducing your total cost of ownership.
Hosting and Infrastructure Management Services
Hosting and infrastructure management services include the full hosting of sungard product
solutions and IT help desk and services desk solutions. our solution provides 24x7x365
remote infrastructure management support employing the ITIl service delivery and support
framework. services also include enterprise network and systems management and server
and storage management. A world-class infrastructure, highly qualified IT teams, and a
global delivery model utilizing onsite and offsite locations enable us to provide continuous
infrastructure support meeting Iso 27001 and sAs70 security standards. These services are
governed through an slA-driven model with comprehensive metrics reporting and tight
security and audit controls.
Development and Professional Services
Through development and professional services, we provide ongoing sungard product
customization, upgrades and system integration. We also offer custom development of
portal solutions and applications directly integrated with sungard solutions, including
report building, user interface white labelling and single sign on integration. These
services are managed through mature sDlc processes and proven slA-based operating
models for iterative and agile projects, leveraging a global delivery model and governed
through a comprehensive PMo function.
6. drIvInG valUE ThrOUGh ManaGEd
IT SErvIcES
enterprise IT is comprised of three functions:
Run/Operate:
IT operations, infrastructure and application management typically fall into the run/operate
function. cIos and IT leadership need to ensure the availability of the IT infrastructure and
applications environment on a 24x7 basis. our objective is to help you reduce operating
costs and improve operational efficiency.
sungard’s managed IT services application management and hosting and infrastructure
management services help you meet these objectives.
Change:
IT leadership is required to ensure that the IT portfolio is constantly improved to bring
closer alignment with the business. The change function includes solution development,
implementation, system integration and application consolidation.
our managed IT services offering includes custom application development, product
upgrades and systems integration, with dedicated resources and a flexible ramp-up and
ramp-down structure.
Transform:
IT executive leadership is constantly challenged to innovate and transform IT operations
through strategic initiatives and architectural improvements.
By leveraging sungard’s managed IT services solution to outsource run/operate and change
functions, you can stay focused on transformation. With our significant consulting capability
and domain, technology and product expertise, we can help you innovate and continuously
improve IT operations. (Figure 3)
TRANSFORM Drive IT Transformation
• Improve business processes
• IT Planning
KEY OBJECTIVES • Increase competitiveness
• Business Process Reengineering
• Drive Technology transformation
• Technology / Architectural Innovation
CHANGE Improve Business - IT Alignment • Improve IT portfolio to bring better
• Solution Development and alignment with business
KEY OBJECTIVES • Driver performance optimzation
Systems Integration
• Application Consolidation • Achieve higher ROI
RUN/OPERATE Drive Operational Efficiency • Reduce cost and improve efficiency
and Reduce Cost • Bring Continuous Improvement
KEY OBJECTIVES
• IT Applications Management • Build Knowledge Assets
• IT Infrastructure Management • Redeploy IT resources for strategic initiatives
Fig. 3: SunGard’s managed IT services solution drives enterprise IT value
7. ThE SUnGard advanTaGE
sungard has the right people, process, tools and framework to support customers with
large-scale managed IT services around our products:
People
• Managed IT services experts with strong domain expertise within the financial services
industry and with sungard products
• A core team and flexible team approach to manage cost and provide quick ramp-up
and ramp-down
• Program managers, technical experts, business analysts and architects for ongoing
optimization, upgrades and integration
CUSTOMER FOCUS DELIVERY FOCUS
CUSTOMER SUNGARD ONSITE SUNGARD ONSITE SUNGARD REMOTE TEAM
Leadership Executive STRATEGIC Product / Practice Product / Practice
Team Sponsorship Leadership Delivery Support
CIO / Vendor SunGard Relationship Delivery
Management Account Team Management Management
TACTICAL
Client PMO / IT SunGard Program Program Management, Product Management,
Management Project Manager(s) Solution Consultant Team Lead
Consulting / OPERATIONAL Onsite Team, Remote Team, Support / Dev Lead,
IT Team Technical Team Team Lead, QA Leaders Developers Testers
8. Process
• comprehensive transition methodology mitigating outsourcing risks
• robust service delivery model for custom development, product upgrades, support
and maintenance using ITIl and cMMI best practices
• IT portfolio assessment methodology to develop an roI model, cost-benefit analysis and
risk-averse outsourcing roadmap
• Independent quality assurance and verification
Program Management Office OFFICE
PROGRAM MANAGEMENT
Plan and Setup Knowledge Acquisition Transition to Remote Steady State Operations
Delivery Center
CONNECTIVITY AND INFRASTRUCTURE SET UP • App Monitoring Helpdesk
Shadow Reverse • 24x7 Support
REMOTE CENTER SETUP Operations Shadow
Operations • Application Maintenance
SERVICE DELIVERY PROCESS SETUP • Continuous Improvement
• Remote Connectivity • Business/Domain • Knowledge transition to • Steady State Operations utilizing
Infrastructure Planning Understanding Workshops remote team Global Delivery model
• Remote Center Setup Planning • Technology & Tools • Shadow Operations - Play secondary • Project management and
Understanding Workshops role under client guidelines status reporting
• Knowledge Transition Planning
• Process and Methodology Workshops • Reverse Shadow Operations - Play • Root cause analysis and
• Service Delivery Process Planning
primary role with minimal client
• Web-ex/Video conferences with continuous improvement
assistance and oversight
remote teams
• Productivity improvement
• Knowledge-Aquisition effectiveness
reviews and checkpoints • Quick ramp-up and ramp-down
Knowledge Transition Knowledge DocumentsTransition Knowledge Management Plan Status Reports,
& Infrastructure Plan Sign Off Criteria & Operate Phase Process Documents Metrics and SLA Reports
Best Practices from SunGard Product Groups and COEs
Tools and Framework
• sungard’s application lifecycle management framework for effective service delivery
management and reporting
• Integration with a customer’s ticketing tool
• slAs and metrics dashboard for engagement governance
• Knowledge management portal designed to
customer-specific needs
• Fully redundant, worldwide data
center facilities employing strict security PROCESS
and audit controls, complemented by
robust business continuity plans
TOOLS
FRAMEWORK
9. a SUccESS STOry
sungard provides managed services to financial institutions of varying scale and
complexity. one example:
Customer
A leading investment services provider wanted to increase sales and assets on its existing
wealth management services platform built on sungard technology. The firm also wanted
to contain costs without impacting current service levels.
Challenges
• The organization faced higher implementation and production support costs for an
application portfolio that included sungard wealth management products and the
surrounding application environment
• The IT leadership wanted to improve its quality assurance capacity
• scalability of staff was needed to support increased business volume
• There was a need to keep existing IT staff focused on more strategic initiatives
• There was a need to optimize/improve the reliability, scalability and capabilities of the
wealth management platform
SunGard Approach
• We utilized our proven portfolio assessment approach and transition process for each
service area outsourced. our approach included conducting comprehensive knowledge
transfer and shadowing sessions, developing detailed procedures, executing a business
change management plan, and executing detailed infrastructure-build and software-
migration plans
• We developed a comprehensive managed IT services solution to reduce IT operational
costs by taking over key service areas. These service areas included help desk,
application production support, hosting and infrastructure management, custom
development, software quality assurance, and end-user training
• sungard utilized a joint onshore-offshore team of more than 50 resources to contain
costs of development and quality assurance activities
Results
• By transitioning to sungard’s global delivery model, the investment services provider
was able to significantly reduce overall operational cost
• The improved quality of service and time to market helped support the growth in the
customer’s investment services business
• The introduction of a metrics-based reporting process delivered a more predictable
environment for monitoring services and costs
• Further improvements are underway including process automation and significant
reduction of processing time for overnight processes
10. GETTInG STarTEd
For more information on how you can benefit by sungard’s managed IT services, please
email us at consulting@sungard.com or contact your local sungard representative.
aBOUT SUnGard cOnSUlTInG SErvIcES
sungard consulting services combines business and technology know-how to help
financial services and energy companies transform and excel. Through sungard’s
global delivery model, more than 1,000 consultants assist customers with business
process management and business analysis, information management, systems
integration, custom application development, and application management.