This document discusses gender differences in communication. It notes that communication between men and women is often misinterpreted due to differences in how the genders communicate verbally and non-verbally. Verbally, men tend to focus more on status and competition while women focus more on closeness and cooperation. Non-verbally, men prefer less eye contact and proximity while women prefer more. These differences stem from biological and social factors beginning in childhood. The document recommends listening carefully, using body language effectively, and building trust to improve cross-gender communication.