The document provides information about making the business case for community engagement and participation. It discusses the costs and benefits of engagement, both monetary and non-monetary. Tools are presented for evaluating engagement initiatives, such as logframes to identify goals and indicators of success, and comparing engagement approaches to alternatives. An example from English Nature shows how engagement saved on potential legal costs compared to the costs of the engagement activities.
Presentation by Matthew Lynch, Center for Communication Programs at Johns Hopkins Bloomberg School of Public Health, Networks Project on Malaria Policy and Advocacy for Stomping Out Malaria in Africa's Boot Camp training.
Social Work Practices with Adults: commissioning, accountability, and lessonsJo Moriarty
Presentation for Research in Practice and Research in Practice for Adults for seminar on outsourcing for councillors and trustees held on 13 November. It summarises some messages from research from the Social Work Practices with Adults pilots, especially as they relate to commissioning and outsourcing
Presentation by Matthew Lynch, Center for Communication Programs at Johns Hopkins Bloomberg School of Public Health, Networks Project on Malaria Policy and Advocacy for Stomping Out Malaria in Africa's Boot Camp training.
Social Work Practices with Adults: commissioning, accountability, and lessonsJo Moriarty
Presentation for Research in Practice and Research in Practice for Adults for seminar on outsourcing for councillors and trustees held on 13 November. It summarises some messages from research from the Social Work Practices with Adults pilots, especially as they relate to commissioning and outsourcing
Making a business case - the 10 essential sections that you need to coverKayin Ng
This is an extract of a deliverable I did for a client on the basic structure of a business case, i.e. what needs to be covered to make a business case easy to follow. Thought I would share if anyone is putting together a business case and not sure where to start. Any constructive feedback will be most welcomed
Example case study of Financial Statement of (Manufacturing and Trade Business) Sole proprietorship and Partnership.
Trial Balance
Cost of Goods Sold
Profit and Loss Statement
Profit Distribution Statement
Balance Sheet
This presentation i had prepared for the workshop that i conducted for JP Morgan Employees. In the beginning it was rolled out to few employees & they rolled to people in management level too.
This is a template that MBA or undergraduate business students can use for case study presentations for class or case competitions. It's bare bones, meant to explain the flow of information and suggest some frameworks to use to discuss the problem in a case.
Homeless assistance increasingly relies on data, performance measurement, and management information systems. This workshop will describe elementary concepts in data and performance management, as well as practical strategies for using data systems to support a performance-based homeless assistance system. This workshop is designed to prepare those inexperienced with data and performance measurement for the HEARTH Data and Performance Measurement workshop.
Finding Savings Without Sacrificing Quality or Service: A Tutorial for Non Pr...4Good.org
Ever wonder where organizations find the cash to better support your mission?
Ever wonder how to develop an expense management culture within your organization?
Do you need to worry about your expenses? Is doing nothing an option?
The questions you should ask yourself before you undertake an expense management project?
What are the typical categories of expense that produce the greatest bang for the buck?
Join us in a practical discussion of what you can do create a focused, effective expense management culture.
6.6 Family and Youth Program Measurement Simplified
Speaker: Iain DeJong
Effective homeless assistance systems rely on quality data and performance measurement. This workshop will describe simple steps to evaluate program outcomes as well as practical strategies for using data systems to support a performance-based homeless assistance system.
All Pro Bono O.R. case studies completed to dateThe OR Society
Pro Bono O.R. has worked with lots of third sector organisations in the last couple of years. This presentations includes a one page case study slide from each project we have worked on.
Salesforce Case Management with Canadian Cancer Society, Salesforce.org, and ...Heller Consulting
Case management can be used as a specific term, but in the most basic sense it simply describes a process: information comes into a system, it gets processed in some way, and then something happens as a result. This simple process can be used and extended in a variety of ways to help a nonprofit organization deliver its mission and achieve its goals. From internal help desk tickets and support issues to managing customer requests or even grant applications, case management techniques and processes can streamline interactions between constituents and staff to provide a smooth and trackable experience from beginning to end.
Join us July 26 for this in-depth webinar where we will show how the Canadian Cancer Society in Saskatchewan utilized the case management functionality of Salesforce in their multi-channels engagement center to manage calls, emails, social connections, fundraising coaching and more. We’ll also discuss how they utilized cases in their financial assistance program and to provide an effective and efficient way to manage one of the more complex and time-consuming processes in their program. The Society was able to leverage the power of cases to enable and track service delivery and ensure the goals of the program were being met.
In this webinar, Salesforce.org, the Canadian Cancer Society in Saskatchewan and Heller Consulting show what’s possible with case management in Salesforce. At the end, you’ll walk away with new ideas on how to leverage this functionality for your own organization.
Key Takeaways:
- Live demo of case management in Salesforce
- Learn how the Canadian Cancer Society built one of its cancer support programs by leveraging case management functionality
- Learn how the Society implemented a multi-channel engagement centre with cases as a key solution component
- We’ll share tips and best practices on case management and how you can increase the effectiveness of your programs
You can also receive Supporting a Strategy with Salesforce Cases, a detailed look at how to utilize the power of Salesforce Cases in a variety of ways across an organization.
Building a business case for online engagementMark Pivon
How do we garner support for a public participation project - or any project for that matter? Here we look at the essential aspects of a business case, built for a government entity (in this case it's a Federal Government Agency, but easily edited) and discover how to be prepared for the really difficult questions.
Making a business case - the 10 essential sections that you need to coverKayin Ng
This is an extract of a deliverable I did for a client on the basic structure of a business case, i.e. what needs to be covered to make a business case easy to follow. Thought I would share if anyone is putting together a business case and not sure where to start. Any constructive feedback will be most welcomed
Example case study of Financial Statement of (Manufacturing and Trade Business) Sole proprietorship and Partnership.
Trial Balance
Cost of Goods Sold
Profit and Loss Statement
Profit Distribution Statement
Balance Sheet
This presentation i had prepared for the workshop that i conducted for JP Morgan Employees. In the beginning it was rolled out to few employees & they rolled to people in management level too.
This is a template that MBA or undergraduate business students can use for case study presentations for class or case competitions. It's bare bones, meant to explain the flow of information and suggest some frameworks to use to discuss the problem in a case.
Homeless assistance increasingly relies on data, performance measurement, and management information systems. This workshop will describe elementary concepts in data and performance management, as well as practical strategies for using data systems to support a performance-based homeless assistance system. This workshop is designed to prepare those inexperienced with data and performance measurement for the HEARTH Data and Performance Measurement workshop.
Finding Savings Without Sacrificing Quality or Service: A Tutorial for Non Pr...4Good.org
Ever wonder where organizations find the cash to better support your mission?
Ever wonder how to develop an expense management culture within your organization?
Do you need to worry about your expenses? Is doing nothing an option?
The questions you should ask yourself before you undertake an expense management project?
What are the typical categories of expense that produce the greatest bang for the buck?
Join us in a practical discussion of what you can do create a focused, effective expense management culture.
6.6 Family and Youth Program Measurement Simplified
Speaker: Iain DeJong
Effective homeless assistance systems rely on quality data and performance measurement. This workshop will describe simple steps to evaluate program outcomes as well as practical strategies for using data systems to support a performance-based homeless assistance system.
All Pro Bono O.R. case studies completed to dateThe OR Society
Pro Bono O.R. has worked with lots of third sector organisations in the last couple of years. This presentations includes a one page case study slide from each project we have worked on.
Salesforce Case Management with Canadian Cancer Society, Salesforce.org, and ...Heller Consulting
Case management can be used as a specific term, but in the most basic sense it simply describes a process: information comes into a system, it gets processed in some way, and then something happens as a result. This simple process can be used and extended in a variety of ways to help a nonprofit organization deliver its mission and achieve its goals. From internal help desk tickets and support issues to managing customer requests or even grant applications, case management techniques and processes can streamline interactions between constituents and staff to provide a smooth and trackable experience from beginning to end.
Join us July 26 for this in-depth webinar where we will show how the Canadian Cancer Society in Saskatchewan utilized the case management functionality of Salesforce in their multi-channels engagement center to manage calls, emails, social connections, fundraising coaching and more. We’ll also discuss how they utilized cases in their financial assistance program and to provide an effective and efficient way to manage one of the more complex and time-consuming processes in their program. The Society was able to leverage the power of cases to enable and track service delivery and ensure the goals of the program were being met.
In this webinar, Salesforce.org, the Canadian Cancer Society in Saskatchewan and Heller Consulting show what’s possible with case management in Salesforce. At the end, you’ll walk away with new ideas on how to leverage this functionality for your own organization.
Key Takeaways:
- Live demo of case management in Salesforce
- Learn how the Canadian Cancer Society built one of its cancer support programs by leveraging case management functionality
- Learn how the Society implemented a multi-channel engagement centre with cases as a key solution component
- We’ll share tips and best practices on case management and how you can increase the effectiveness of your programs
You can also receive Supporting a Strategy with Salesforce Cases, a detailed look at how to utilize the power of Salesforce Cases in a variety of ways across an organization.
Building a business case for online engagementMark Pivon
How do we garner support for a public participation project - or any project for that matter? Here we look at the essential aspects of a business case, built for a government entity (in this case it's a Federal Government Agency, but easily edited) and discover how to be prepared for the really difficult questions.
Managing benefits from projects - the NHS wayMinney org Ltd
Within Project Management, Benefits Management can both make sure that the right things are done well, and can also drive the realisation of benefits through stakeholder engagement.
This workshop uses an NHS example to show how return on investment, even in hard cash terms, can be delivered within a non-profit environment
To celebrate its 10th anniversary, Sciencewise held a webinar on the 8th September 2014, 13.00-14 to discuss our latest publication which reviews ten years of thought leadership papers. The aim of the webinar was to draw out key themes, valuable insights and learning from the programme’s 10 years of thought leadership research. These are the slides of our presentation.
This presentation considered the following questions:
How and why do people participate?
How ready and willing are citizens to engage in democracy, and why?
What does this mean for representative, deliberative and participatory democracy?
Discussions of different models of democracy often fail to consider what involvement citizens say they want, and if, how and why they are willing to participate. Any form of democracy is shallow without the active participation of citizens. If democracy is to be deepened, it is important that we understand where citizens are now, including what starts and stops them taking a more active role in democracy.
As citizens have become more disillusioned with their elected representatives, the vast majority have not been calling out to participate in other ways. The Hansard Society’s ninth Audit of Political Engagement found satisfaction with the system of governing to be at its lowest level since the Audit began in 2004, but also found frequency of discussing politics and signing a petition to also be at an all time low, while the proportion of citizens who say they would like to be very involved or fairly involved in national decision making had declined from 42% to 33% since the previous audit.
Involve, NCVO and IVR’s Pathways through Participation research explored people’s experiences and perceptions of participation, how and why they participate and what the barriers are to increased active citizenship. This paper will explore the lessons from this and other research and argue that a combination of representative, participatory and deliberative democracy, underpinned by a number of principles, offer the best way of engaging citizens and deepening democracy.
Involve presentation: making the case for public engagementInvolveFoundation
Involves's presentation for the Science Communication conference with the British Science Association on Making the Business Case for Public Engagement
Presentation by Liz Coll (Consumer Focus) and Tim Hughes (Involve) of research into participation and active citizenship:
'Hands up and hands on', by Consumer Focus and
'Pathways through participation', by NCVO, IVR and Involve.
Mary Reid: "Elected representatives and community engagement"InvolveFoundation
Mary Reid, a former (and undefeated) councillor, mayor and cabinet member in the Royal Borough of Kingston upon Thames discusses elected representatives and community engagement.
Jane Lewis, from Woodward-Lewis and Susan Ritchie, an Involve associate and director of Mutual Gain, give an introduction to Positive Deviance – a problem solving approach within communities based on the observation that through their uncommon (or deviant) behaviour some individuals and groups within communities develop better solutions to problems than others – explain how it works and when to use the approach.
Edward Andersson, Deputy Director of Involve, reflects on where engagement is heading in a time of Localism and Austerity, looks at creative methods of engagement and gives advice on when and how they should be used.
A recording of the presentation can be found here: http://www.youtube.com/watch?v=v2Ej3NbCjes
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
2. “In our time, the curse is monetary illiteracy,
just as inability to read plain print was the
curse of earlier centuries.” Ezra Pound
3. What we will cover
1. About Creative Councils
2. Why a business case?
3. Tools for making the case
4. Existing evidence
5. Practical steps
6. Using results
7. Q&A
4.
5. Creative Councils:
• NESTA/LGA Challenge Prize supporting 17 Councils
• Focus on radical innovations to solve problems
• Tackling issues such as ageing society, sustainable
growth and increasing demand on services
• 2 year programme
• Tools and lessons will be shared with other councils
6. Community Engagement Webinars
• Part of Creative Councils support
• Online webinars focussing on different
aspects of local community engagement
• Every two weeks on a Friday Lunchtime
• Runs February to April
• Free and open to anyone to attend
• Recordings of past webinars will be posted
online
7. About
• Registered Charity (nr. 1130568)
• Focus: Public and stakeholder engagement
• Works with: Central & local government.
Health organisations, NGOs and International
Organisations
• www.involve.org.uk
8.
9.
10. "I am extremely uncomfortable with the idea
that someone will decide whether or not
'participation' is 'economically viable'. The
question should be whether there is scope for
the participant to change things. Not will their
participation be 'cost effective'"
Respondent to Involve 2005
11. Making the case
• It’s a good thing
• It’s a democratic right
• Improves wellbeing
• Inclusion of marginalised groups
• Empowerment of marginalised groups
12. Why articulate the business case?
• Dealing with cuts agenda
• Accountability for tax payer money
• Clarifying for internal audience
• Clarifying for external audience
• Achieving long term savings
13. “We really have no idea how much we spend
on participation, it tends to be cobbled
together from different budgets at the end of
the financial year".
Local Authority Chief Executive
14. Why do we know so little?
• New field
• Intangible benefits
• Distributed benefits
• Costs hard to unpick
• Unclear what is cost and what is benefit
• Fear/hiding costs
15. Economic Evaluation
• Cost-benefit analysis
• Cost-effectiveness analysis
• Cost-minimisation analysis
• Cost-consequences analysis
• Social Return On Investment
16. Evaluation vs Business case
Evaluation Business case
• Academic • Practical
• Complete • Incomplete
• Time consuming • As much time as you have
• Truth • Good enough
17. Public Goods
• non-rival (one person's use of the good does
not reduce some one else's use of it) and
• non-excludable (it is very difficult to exclude
anyone from gaining benefits from the good).
18. Other concepts
• 'Deadweight' - used to describe what would
have happened anyway.
• 'Additionality' - the economic effects after the
deadweight has been discounted.
• 'Displacement' - productivity benefits that are
offset by reductions elsewhere.
24. Benefits
• Improved governance
• Greater Social Cohesion
• Quality of Services/Projects
• Capacity Building/Learning
25. Specific Benefits
• Innovation and creativity
• Avoiding conflict
• Access to new resources
• Continued development / maintenance
• Better quality outcomes
• Information and expertise
• Increased public awareness and understanding
• Sharing responsibility
• Increased use
• Staff morale
26. Non-monetary benefits
• Active citizenship
• Stronger communities
• New organisations and structures
• Behaviour change
• Trust and social capital
27. Non-monetary benefits
• Revealed preference
• Stated preference
– Willingness to pay
– Willingness to accept
• Benefits transfer
28. Distributional impacts
Total Place:
• 200 to 300 families described as ‘chaotic’ each
cost public services in the Croydon around
£250,000 each year
• £50,000,000
30. Benefits -resilient community
networks
Monetary Measured by Non-monetary value
value
Access to new Database of funding Survey results
funding and accessed before and
volunteering time after engagement.
Time sheets for
volunteers
31. Benefits - Increase trust
Monetary value Measured by Non-monetary value
Reduced spend on Staff work Reported trust
complaints diaries/time sheets, levels, NI4 scores,
complaints listings about people feeling
able to influence
decisions
32. Benefits - Quality of services
Monetary value Measured by Non-monetary value
Better service Staff work Service user
outcomes (health, diaries/time sheets, satisfaction
crime etc), less time neighbourhood level
spent on service statistics,
administration and health and crime
duplicated work , statistics
less complaints
33. Benefits - Take difficult decisions
Monetary value Measured by Non-monetary value
Reduced conflict Legal costs, staff Number of negative
and reduced spend work diaries/time articles in press,
on legal challenges sheets, complaints survey results
listings
34. Benefits –good community
relations
Monetary value Measured by Non-monetary value
Reduced vandalism Crime statistics Survey results
and crime in local
area
35. Replacement costs
New resource Replacement cost
Increased volunteer time The cost of providing the service or
activity using paid staff
New intelligence and information The cost of gathering the same
information using a market research
company
New and improved relationships The cost of building the same links
through a PR and communications
exercise
Increased public awareness of The cost of achieving a similar level
policies and services of awareness through campaigns or
PR
37. Logframe
Goals/ Possible Monetary How to get Important
purpose indicators measures data assumption
What are you How will Can you How can What are
trying to do? you know if estimate a you gather the
you are money this assumption
successful? value on information s in
any of the ? choosing
indicators? this
measure of
success?
38. Logframe
Goals/ Possible Monetary How to get Important
purpose indicators measures data assumption
39. Logframe -example
Goals/ Possible Monetary How to get Important
purpose indicators measures data assumption
We want to If we are The time- Record We are
increase the successful spend of number of assuming
responsivene we should complaints complaints that time
ss of services see a staff has a per month sheets are
to users change in monetary around this accurately
following the number value and service and filled in.
public or type of can be assess the This may
consultation complaints quantified average need to be
events. about the length of a checked.
service. complaint.
.
40. Comparators
• Do nothing
• Status Quo
• Alternative engagement methods
• Alternative means of achieving the benefits
41. Example -English Nature Humber
Estuary Designation
• English Nature engagement to inform legal
protection for wildlife in the Humber Estuary.
• Previous designation plans met with hostility
and were withdrawn.
• Previous conflict led to legal fees of £75,000.
42. Cost of conflict
Conflict can be extremely expensive:
DEFRA and the Environment Agency (2005)
estimate that around 5% of all permit
application took in excess of 500 hours work
to process and 1% took over 1,000 hours.
43. Humber: Costs and benefits
Costs of engagement Benefits of engagement
Staff cost: £50,000 Legal Costs saved: £75,000
Displays and PR: £8,000
Admin: £5,000
Postage: £2,000
Travel: £1,170
Press briefings: £1,000
Total: £67,170 Total: £75,000
Value of engagement: £7,830
44. “The only man who behaves sensibly is my
tailor; he takes my measurements anew every
time he sees me, while all the rest go on with
their old measurements and expect me to fit
them.”
George Bernard Shaw
46. Heartland Community Voice
(Portsmouth)
• Bin fires in area:
– 154 in 2006
– 135 in 2008.
• Each case of criminal damage estimated at
£856 around 4.29 crimes remain unreported
for every reported case.
• Potential saving of £69,772.56 per year
• Also non monetary benefits: increased
volunteering, levels of satisfaction
47. Involve toolkit:
• Costs that can be given a monetary value
• Benefits that can be given a monetary value
• Costs that cannot be expressed in monetary
terms
• Benefits that cannot be expressed in
monetary terms
48. Stage 1 - Scope the business case
• Decide how you will use the toolkit
• Decide who your audiences are
• Decide if monetary valuation is appropriate
for you
49. Stage 2 –Define focus and purpose
• Decide the focus for the business case
• Clarify the intended purpose and outcomes
• Consider possible comparator areas/ projects
50. Stage 3 -Decide what to measure
• Identify what can be given a money value and
what can't
• Identify who you need help from to obtain the
data
• Identify where proxies might be appropriate
51. Stage 4 Complete checklist & chart
• Understand your data and assumptions
• Gather the data you need
• Fill in the checklist and calculation chart
• Use spreadsheets to track costs and benefits
52. Stage 5 -Analyse results
• Try out different methods of analysis, for
example SROI, Cost benefit, Cost-effectiveness
• Understand the limitations of the data
• Test results with colleagues
53. Stage 6 -Present the business case
• Select appropriate presentation format
• Present the business case
• Adapt to feedback
54. Example -Probability
• The Environment Agency engaged to build
trust in flood defence schemes:
• Flood mitigation benefit £35-40 million
• Engagement £2 million
• To be cost effective in future probability of
success must increase by 5.7% (£2 m/£35m).
• Engagement needs to change the result from
rejection to acceptance in 1 case in 20 to be
worthwhile.
56. Communicating the result
• Use the business case to tell stories
• Tailor your argument to fit your audience
• Seeing is believing
• Anecdotes can be powerful
• Don’t forget the potential costs of non-
engagement
• Theory of Change
57. Doncaster furniture recycling
example
Benefits to council Benefits to clients
• 488 tonnes of waste • 4000+ low-income
diverted from landfill, households received goods
saving approximately –estimated supplying same
£20,000 in landfill tax families with second-hand
payments. goods would have cost
£140,000 with existing
market prices.
