This document discusses the practical applications of mobility for government agencies. It notes that mobile device usage is growing rapidly and that mobility can enable employees to work more productively and recapture hours each week. However, security is seen as the main barrier to greater mobility. The document then outlines ATF's plans to develop its first mobile app for explosives incident reporting and discusses some of the challenges around balancing security and functionality for mobile users. It concludes by highlighting upcoming guidance from DHS and NIST on securing and managing mobile devices.

1. Office of Science and Technology
Making Mobility Work for
Government:
Practical Applications
Rick Holgate
Assistant Director for Science & Technology / CIO
Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF)
@rickholgate

2. Office of Science and Technology
Inflection Point
Services & Standards
Open
Mobile Device Shipments
(Mobile) Bandwidth
Cloud Services
Connected People & Things
Enterprise Platforms
Closed
Yesterday Today Tomorrow
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3. Office of Science and Technology
Enabling employees to work on the go
will save hours
Half think that they could recapture or redeploy at least seven hours per
week if fully enabled to work mobilely
Average hours recaptured or redeployed per week
More than 12 hours 19%
11-12 hours 4%
9-10 hours 11%
7-8 hours 15%
5-6 hours 16%
3-4 hours 24%
1-2 hours 10%
Less than 1 hour 2%
None 1%
0% 5% 10% 15% 20% 25% 30%
On average, how many hours a week do you estimate employees like yourself can recapture or redeploy if fully enabled to work mobilely?
3
SOURCE: AOL Government Mobility Study

4. Office of Science and Technology
Cost savings Making
telework easier
Allowing employees
to complete their
work in the field
expected 82% 75%
through
increased
Immediate access to
productivity agency data to
facilitate decision
Sharing information
and collaborating
more effectively
making
67% 71%
Nearly all think that
productivity and cost
savings will result
from mobile
Ability to respond to
technology making emergencies faster
telework easier 63%
What aspects of mobility do you believe show the greatest potential for cost savings through improved employee productivity?
4
SOURCE: AOL Government Mobility Study

5. Office of Science and Technology
IT budget savings also expected by most
While nearly one-third are unsure, the plurality expect IT budget savings
of 10%-29% annually over time
Annual IT budget savings expected
50% or more 3%
40%-49% 1%
30%-39% 7%
20%-29% 17%
10%-19% 26%
5%-9% 11%
Less than 5% 5%
Unsure 30%
0% 10% 20% 30% 40%
What do you estimate would be the annual IT budget savings your agency might achieve over time by moving to a mobile strategy that reduces
hardware, software licensing and support costs? 5
SOURCE: AOL Government Mobility Study

6. Office of Science and Technology
Security is the greatest barrier to
supporting mobile technology, especially
to Defense employees
Other than security and budget, there is little differentiation between
other barriers
Security 70%
Budget concerns 48%
Privacy concerns 28% Security is more often
mentioned as a
Compliance and… 27% barrier by Defense
respondents (79%) as
Policy concerns 26% compared to Federal
Civilians (64%)
Lack of understanding/… 25%
0% 20% 40% 60% 80%
Note: Multiple responses allowed, percentages will add to >100%. Only barriers with >25% of mentions are shown.
What do you believe are the top three barriers to supporting mobility technology and services for employees and citizens/constituents?
6
SOURCE: AOL Government Mobility Study

7. Office of Science and Technology
Digital Government Strategy Overview
Objectives:
• Anywhere, anytime on any device
• Procure and manage devices, applications, and data in
smart, secure and affordable way
• Unlock the power of government data to spur innovation across
our Nation and improve the quality of services for the American
people
Themes:
• Balancing agency actions with government-wide support
• Looking forward, looking back – new defaults
• Leverage and scale existing work at agencies
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8. Office of Science and Technology
ATF Organizational Snapshot
(round numbers)
Personnel User Devices
12,000 12,000 iOS
Contractors / Task 2,650
Force Officers /
10,000 Others 10,000 750 Cell phones
Other Professional 1,600
8,000 8,000 BlackBerries
Staff 400
6,000 2,400 6,000 Cellular
Industry Broadband
4,000 1,556 Operations 4,000 6,900
Investigators Laptops
778 (w/secure WiFi)
2,000 Special Agents 2,000
2,463 Desktops
- 0 500
How do we simplify and make more cost-effective?
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9. Office of Science and Technology
Drivers
(from an ATF/USMS perspective)
Operational needs
(better tools, more capability)
Enhanced productivity
(maximizing time)
Fiscal environment
(manageable costs)
Related opportunities
(telework, real estate, …)
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10. Office of Science and Technology
Challenges
Rapidly changing and escalating expectations of users for
availability, usability, and functionality in mobile environments
Need for new techniques and technologies
to secure and manage such devices
Evolving workforces and work styles
Need to incorporate increasing mobility
into a cost-effective portfolio of user equipment
Potential impacts of combined personal and business usage
of such devices
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11. Office of Science and Technology
Core Issues in Mobility
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12. Office of Science and Technology
ATF/USMS Mobility in Summary
Security and Functionality: Risk vs. Reward
Scope and
complexity
of security
Challenges:
FIPS 140-2
HSPD-12
Access to (enterprise, device) functionality
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13. Office of Science and Technology
Exposing Enterprise Functionality
to Mobile Users
Virtualization
Legacy
Thick-Client
Apps
“Light” Custom Mobile Apps
Enterprise Expose through Commercial Apps Mobile
Services (BI, content management, VoIP, …) Users
Rebuild/Re-skin for Mobile Devices
Enterprise
Web Apps
“Light” Custom Mobile Apps
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14. Office of Science and Technology
Our First App
Explosives Incident
Notification
– Mail-enabled
– Geo-location
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15. Office of Science and Technology
Some New Challenges
“Securing data, not FIPS 140-2 and
devices” compensating controls
Connecting devices to the Commercial app behavior –
network (VPN, WiFi) ports, protocols & services
Interacting with complex
content (MS Office
docs, e.g.)
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16. Office of Science and Technology
To Consider…
Internal and/or external audiences
Native or Web/responsive
Governance (decision making)
Quantifiable evidence (performance, costs, …)
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17. Office of Science and Technology
Some Coming Assistance
DHS
• Mobile Security Reference Architecture v1.0
NIST
• SP 800-124 R1 (Draft): Guidelines for Managing and
Securing Mobile Devices in the Enterprise
• SP 800-53 R4 (Initial Public Draft): Security and Privacy
Controls for Federal Information Systems and
Organizations
• FIPS 201-2 (Draft): Personal Identity Verification (PIV) of
Federal Employees and Contractors
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18. Office of Science and Technology
Staying Engaged, Learning More
• Digital Government Strategy
– www.wh.gov/digitalgov
• Digital Services Innovation Center
– http://gsablogs.gsa.gov/dsic; @digital_gov
• OMB MAX
– https://max.omb.gov/community/display/Egov/Digital+Gove
rnment+Strategy (among others…)
• ACT-IAC Advanced Mobility Working Group
– www.actgov.org/mobility
• And coming soon…
– …more interactive media
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19. Office of Science and Technology
Questions?
Rick Holgate
Assistant Director for Science & Technology / CIO
Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF)
@rickholgate